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Terrace Health & Rehabilitation Center

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Reviews
Overall Rating 2.8 / 5.0 ★★★★★

  • Mary Crozer
    ★★★★★ 4 months ago

    I was visiting today and had the opportunity to meet the Administrator. He took the time to show me around the center, which is clean and quite beautiful. He answered all my questions and provided his card if I would have any other questions. I was quite impressed with him and all of the people I met.

  • Diana Helmuth
    ★★★★★ 3 months ago

    My husband was only there 2 hours and called me to take him home. He could not take the environment and felt the people were rude to him. I could not recommend this place to anyone.

  • MINDY Friedman
    ★★★★★ 3 months ago

    If you have loved ones that need care DON'T put them in here. My mom was only in there for 16 days. it was a nightmare. The nurses didn't actually to any care just pass pills. The CNAS do the physical care. But they are very short staffed so call lights don't get answered, meals are delivered late,patients are not assisted with dressing . If you have dementia you get put out in the hall in a chair to be watched. Luckily I was able to be with my mom most of the day . I helped her shower, get dressed, brush her teeth, go to the bathroom and take her outside in her wheelchair. I started bringing her lunch by the second week because she said the food was bland and nasty.nothing seems to run on a schedule. Sometimes she got her meds at 9am sometimes at 1030 or noon then again at 1 or 2 . On day three I asked when her dressing on her back from surgery would be removed .The nurse responded with "what dressing ". So either no one assesses skin integrity or reads the chart of why the patient is in there. We did not get a schedule or family consulting on her care plan for the first week or even was asked what her status was prior to her injury. They did not know she was very self sufficient and walking a lot with no assistance prior to the injury. For activities one day they had a movie day with popcorn listed on the calendar. When asked no one seemed to know anything about it where it was , what the movie was or where it was. On discharge she had two meds that I needed prescriptions for . The nurse giving me discharge instructions said she would call it in to the pharmacy. I gave her the info of which one we use. Got my mom home my husband was going to pick it up . Nothing . It wasn't called in . I called Terrace got passed around to 6 different people then answering machines. Called again asked to speak to nursing supervisor. They don't have one . They can't do anything. I know when a bed is available its first come first serve. The 2nd roommate my mom got had dementia and yelled" Someone help me " every ten minutes . She didn't understand how to use the call light so she just yelled. The only thing good was the physical therapists. They were helpful. Do some research if you need a rehab facility don't take the word of others who recommend this facility. Mindy Friedman RN

  • Glenda Geraci
    ★★★★★ 8 months ago

    Went there after a knee replacement surgery on. Thursday and was not to get out of bed unassisted. No one available to go to bathroom even though I could not stand on my leg. Then when someone came they said they didn't have clearance from PT to help me. They said that for 3 days and I asked how long did it take to get clearance? I was moved to a different room next day and they couldn't deal with it. Did not gets Meds or insision dressed all day Friday. They had wrong room number. Kitchen gave up and took name off and said this is your dinner. I saw PT 2 times and my husband was running back and forth to visit and he had to help me do stuff. Finally decided he could do the job better at home and we asked to leave. Obviously we committed an unforgivable sin as they have been uncooperative with arranging for home health care as they said. I still give them a 3 rating as the place was clean and no bad odor as in so many places. The. Nurses and most of the staff were nice and friendly.

  • Leo Lowe
    ★★★★★ 8 months ago

    My mother was transferred from Nort Florida to this establishment without notice to me as her only child and care giver. They lost her clothes fed her food I would not give To a dog and treated her as a unwanted guest her entire stay. I reached my limit and told them to have her ready for check out with five days notice and they did not even have her medications and oxygen ready. I was firced to delay another couple of days. Do not let your loved ones be brought to this establishment!

About Terrace Health & Rehabilitation Center

General Information

Legal Business NameTerrace Health Nh LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJune 27, 2002 (16 years)
Capacity120
Residents112
Percent Occupied93%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Terrace Health & Rehabilitation Center

Terrace Health & Rehabilitation Center was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 11, 2017 - 10 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintAllow residents the right to participate in the planning or revision of care and treatment.

November 10, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.

October 1, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Terrace Health & Rehabilitation Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 50min
2hr 35min
ReportedExpected
CNA
1hr 5min
45min
ReportedExpected
LPN
50min
1hr 20min
ReportedExpected
RN
4hr 45min
4hr 40min
ReportedExpected
Total Nursing

This facility also provides approximately 55min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

98.7%
100.0%
100.0%
100.0%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
98.5%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
55.3%
54.8%
66.7%
78.8%
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
26.2%
26.4%
27.3%
28.8%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
14.8%
5.9%
7.2%
11.3%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose ability to move independently worsened
17.8%
17.9%
20.9%
23.5%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
11.1%
0.0%
3.1%
4.6%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
11.1%
7.7%
7.4%
13.8%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
8.2%
11.4%
7.7%
4.8%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
1.2%
0.0%
0.0%
0.0%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
1.5%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
4.2%
0.0%
0.0%
1.5%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
1.4%
1.3%
2.9%
0.0%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
0.0%
0.0%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

95.3%
97.0%
97.8%
99.0%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
96.8%
97.3%
97.3%
97.3%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
71.4%
67.1%
63.0%
66.7%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
10.8%
5.0%
3.8%
2.4%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
4.5%
1.5%
1.4%
1.3%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.9%
0.9%
1.0%
0.5%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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