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Governors Creek Health And Rehabilitation

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Reviews
Overall Rating 2.6 / 5.0 ★★★★★

  • ★★★★★ a week ago

    Staff are amazing! I've seen the people who work here be so patient and caring with some very difficult people. They work hard to help their patients and please families too. People are treated with respect and cared for like family. Thank you!

  • ★★★★★ 7 months ago

    I cannot laud this facility enough. They care for my brother whose life they saved a year and a half ago when the hospital dumped him with open wounds, swollen extremities on a freezing day, dressed only in paper gown, was scared to death on them. They didn't know where he came from and I didn't know of his release from the hospital. They are kind and good people at Governor's Creek who serve well all those who reside there. Contacts are made by phone when there is any issue or change in his health as well as regularly scheduled conferences with the staff to apprise families of the current status and treatment of patients. The physical facility is a little worn but the place is kept clean and serviceable for staff and patients. It's the people within who are professional, caring and do theirs jobs well who make this an A+ environment. The food is good and plentiful for you're welcomed to have another meal if it pleases you and it does my brother. Thanks again ladies of Governor's Week for it is a female run facility , that may be the reason it does such a good job.

  • ★★★★★ 7 months ago

    I am soo disappointed in Governors Creek. I really like the nursing staff and most of their CNAs. I Love their wound care giver, Ronnie. She's awesome!!! She was our reason for going to Governors Creek. Twice I've called to speak to the head of the facility and twice she's been unavailable. I want to know why for the second time we've had to call an ambulance to take my Dad to the emergency room. First time on Christmas Eve when I couldn't reach him on his cell phone I called from Texas, where I live, and the east wing LPN told me he was sitting up and alert to try calling him back. 30 minutes later my Mom and brother arrive to find him in bad shape and called 911 for an ambulance. Discovered he was severely dehydrated and had a urinary track infection. This past Wednesday I again couldn't reach him on his phone and called east wing and ask the nurse if she'd please go check on my Dad for me. She called back after 15 minutes to say she found him unresponsive and she called for a ambulance. When we arrived at the ER his colostomy bag had burst and he had Poop all over him so bad the ER nurse gagged. Just so happens the same nurse was assigned to my Dad both times. Coincidence? Or Neglect? Didn't anyone notice anything when they brought his breakfast and his lunch??? Why wasn't his colostomy bag changed??? Plus, They moved my Dad last week from his private room to a shared room without letting us know. Why did I have to argue with the staff to play hide and seek to find all his belongings???? All we ask is DO YOUR JOBS!!!! There are good hard working staff members and I realize their job isn't easy but don't sign on if you can't handle the job.

  • ★★★★★ 8 months ago

    Just went to visit my son's great grandmother who is staying here due to Hurricane Mathew destroying the home in St. Augustine. I'm sickened and appaled!!! Filth, staff unfriendly, not paying any attention to anyone there. The whole thing is completely disturbing! I would like to know where you report a place like this

  • ★★★★★ 5 months ago

    Stay away Stay far away not a good place for loved ones

About Governors Creek Health And Rehabilitation

General Information

Legal Business Name803 Oak Street Operations LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJuly 1, 1989 (28 years)
Capacity120
Residents110
Percent Occupied92%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Governors Creek Health And Rehabilitation

Governors Creek Health And Rehabilitation
was reviewed by to have a rating of 1 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

May 11, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

April 13, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.

January 22, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionGive proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionConduct initial and periodic assessments of each resident's functional capacity.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionTry to resolve each resident's complaints quickly.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionEnsure that residents receive proper treatment and assistive devices to maintain their vision and hearing.

November 23, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.

September 1, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaintProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

April 7, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure residents maintain acceptable nutritional status.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Governors Creek Health And Rehabilitation require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 45min
2hr 15min
ReportedExpected
CNA
60min
40min
ReportedExpected
LPN
25min
1hr
ReportedExpected
RN
4hr 10min
3hr 55min
ReportedExpected
Total Nursing

This facility also provides approximately 20min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

75.9%
88.4%
88.4%
88.4%
93.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
7.8%
87.5%
88.8%
67.7%
94.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
38.2%
33.3%
30.0%
30.6%
52.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
57.4%
57.7%
54.4%
49.4%
27.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
9.1%
19.4%
11.5%
16.3%
17.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents whose ability to move independently worsened
16.7%
15.2%
12.4%
12.9%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antipsychotic medication
13.5%
35.9%
14.7%
17.3%
13.5%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents whose need for help with daily activities has increased
6.8%
5.0%
3.8%
8.4%
5.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who self-report moderate to severe pain
4.0%
6.8%
10.4%
0.0%
7.2%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who lose too much weight
10.0%
16.9%
13.0%
13.8%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
1.1%
0.0%
0.0%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who have depressive symptoms
3.0%
3.9%
3.1%
2.1%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a urinary tract infection
0.0%
3.8%
3.1%
4.2%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents experiencing one or more falls with major injury
4.2%
4.8%
3.3%
1.9%
2.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

21.1%
46.6%
51.7%
52.8%
88.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
33.3%
47.2%
47.2%
47.2%
85.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
-
-
67.4%
65.4%
64.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
13.9%
8.1%
11.1%
6.8%
12.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
1.9%
8.2%
2.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.8%
0.8%
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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