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Signature Healthcare Center Of Waterford

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Reviews
Overall Rating 2.8 / 5.0 ★★★★★

  • ★★★★★ 4 months ago

    Some of the staff is very friendly but are always in a rush. Maybe they are short staffed. This facility is not maintained properly. It's not that the facility is very old , the walls are dirty and the patient room floors are very dirty. Even if a facility is old, it should be maintained , cleaned and walls painted when needed. Would not recommend.

  • ★★★★★ 5 months ago

    My mom had knee surgery. They shower her everyday.and clean bed.

  • ★★★★★ a year ago

    On October 1st 2015 my father was discharged from M.M. Hospital and I didn't have a place to take him because before my father got injured and had 3 strokes he was living at an ALF which they couldn't taking him back on his condition. My father is only 66 years old but very sick. He has heart problem, kidney disease, diabetic, alzheimer and a horrible Wound stage 5 on his lower back for being in bed for 6 months now. I was referred from a friend of my to Signature Waterford. The 1st time I walked to this place I was treated really nice and I felt such a relieved because everyone from the stuff in Admission and the administration were really helpful. I felted like home. It was very convenient for me because it was 2 minutes from my job. On October 6th 2015 my father was admired here and from the 1st day to the 90 day he was there all the nurses were really nice specially Maria a beautiful and sweet young nurse that treated my father like her father. She was always on top of him. My father got here without talking and moving and a few days later he was singing to me and moving his arms and laughing again. Thanks to Dr. Eduardo Reyes, Maria the nurse and all the assistant nurse and therapist. My father was always cleaned and shaved. Never had a complain from this place. I wish I could it have given this place a 10 but the last thing I was not expecting, it happened. After my father been in and out from here to the hospital 3 times on a period of 5 months coming back I received a letter from Medicaid saying that he was approved for long term care which I got happy because I was told he could stay living there at the nursing home up stairs, but that didn't happened. For the four time now my father was realised from the hospital and that was the 90 days Medicaid paid them and now my father can come back to Waterford reha . The reason they told me was because there were no beds available. Is too sad because my family, my father and I really like this place for my father to stay living there. Now my father is on a place that he is not happy neither I. I just wish Carmen the administrator from Signatures waterford will consider taking my father back in here were my father feels happy at less for the last days of his life. I want to Thank everyone that helped my father on waterford. Please God listen to my prayers!?

  • ★★★★★ 2 years ago

    The one star is only for the therapist's and a handful of nurses. The administration, Carmen & social services team, Belkis/Blanca are just in it for the money. My father has ALS a disease which destroys your nervous system. The disease is fast progressing, physically you become a vegetable but sadly you maintain mental clarity. There is no cure. After a hospital visit he was admitted at Waterford for rehab with my understanding from Rose in admissions that he would be transferred to the nursing facility upstairs afterwards. A week before he's 90th day at the facility for therapy, that mind you he didn't receive everyday, I sat with Blanca to discuss my fathers plan for discharge. She explained that my father was able to walk more then 10 feet and ambulate in he's wheelchair. REALLY?!! I demanded to speak to the therapists. Who were they getting this info from? The therapists clearly stated that my father "cannot" do any of those things! Blanca still insisted he was ok to go to an ALF. After visiting a few ALF's guess what, no one would take him because HE CANNOT WALK! So back to square one, this was one day before he's discharge date! Since Blanca was on vacation, Belkis took over saying to look at nursing homes, that Farehaven said they would take him. Friday comes around and I have Belkis & Carmen the admin calling me at least 50 times saying that my father must leave the facility, to make up my mind on what to do with him. I talk to Belkis and she says that Farehaven will no longer be taking my father in. When I get to Waterford I'm angry and frustrated but keep my cool since I have anxiety issues of my own. I see my dad, like a child, sitting in the office. When I enter he's room he's bed is undone with all he's belongings put into boxes. Ok I have three daughters of my own, I work plus I'm my fathers only family. Waterford knows I cannot provide adequate care but since my back was literally against the wall I tell Belkis since you guys give me no other option I'm taking him back to he's apartment and we'll figure it out. Belkis hands me the discharge papers and said she'd have a home health agency send out an hha and therapist to help. Marlyn from the agency calls me that night to say they cannot provide care because he is a liability for them in he's condition, that he needs 24 hour care and even if they could it would only be for 2 hours twice a week. I take off work to care for my father as best I could and continue my search for a nursing home but guess what no one will take him since Medicare only provides 100 days of therapy and Waterford used up 90 days now to find a Medicaid long term bed anywhere without the Medicare is a nightmare, no one will take him. Waterford should have taken responsibility to find my father a suitable placement if not keep him there at the facility not have me running around not knowing what the regulations are and understanding the system. It has not even been a week and the night before last my father fell off of he's wheelchair. He felt quite dizzy the following morning so now he is in the hospital again. I know Waterford failed us big time. They got paid and didn't take responsibility for the outcome. It's sad what they put me through but its disgusting doing it to an elderly person like my father & in he's condition. The elderly need stability in there last moments. Those 5 stars given to them by ACHA on a banner outside there building should be taken down. Also today at the hospital where my father is I met another patient from Waterford who says her experience there was horrid as well.

  • ★★★★★ 2 years ago

    Great place for your mom be in

About Signature Healthcare Center Of Waterford

General Information

Legal Business NameLp Hialeah Gardens LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareFebruary 27, 1987 (31 years)
Capacity214
Residents201
Percent Occupied94%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Signature Healthcare Center Of Waterford

Signature Healthcare Center Of Waterford
was reviewed by to have a rating of 3 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

December 1, 2016 - 12 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionEnsure that residents with limited range of motion receive appropriate treatment and services to increase range of motion or prevent further decrease in range of motion.
DFewPotential for HarmHealth InspectionEnsure residents maintain acceptable nutritional status.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionEnsure residents have the right to have a choice over activities, their schedules, and health care according to their interests, assessments, and plans of care.
DFewPotential for HarmHealth InspectionProvide housekeeping and maintenance services.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmHealth InspectionTry to resolve each resident's complaints quickly.

November 3, 2016 - 13 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.

August 27, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$7,605 fine
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionMake sure that a working call system is available in each resident's room or bathroom and bathing area.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionDispose of garbage and refuse properly.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintProvide timely notification to the resident before transfer or discharge.
DFewPotential for HarmComplaintProvide medically-related social services to help each resident achieve the highest possible quality of life.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Signature Healthcare Center Of Waterford require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 35min
2hr 45min
ReportedExpected
CNA
20min
40min
ReportedExpected
LPN
1hr 5min
1hr 5min
ReportedExpected
RN
3hr 60min
4hr 30min
ReportedExpected
Total Nursing

This facility also provides approximately 50min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

84.6%
90.6%
90.6%
90.6%
93.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
87.6%
95.2%
97.6%
95.2%
94.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
58.1%
58.8%
62.7%
80.8%
52.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
28.4%
32.7%
34.1%
38.0%
27.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
7.9%
10.4%
9.5%
15.2%
17.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents whose ability to move independently worsened
22.6%
20.8%
23.8%
21.8%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antipsychotic medication
3.6%
5.2%
8.8%
6.9%
13.5%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents whose need for help with daily activities has increased
0.0%
0.0%
0.0%
1.0%
5.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who self-report moderate to severe pain
5.7%
4.8%
6.7%
7.4%
7.2%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who lose too much weight
2.4%
4.5%
5.2%
5.2%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who have depressive symptoms
2.3%
0.6%
0.6%
0.6%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a urinary tract infection
0.6%
0.0%
0.6%
0.0%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents experiencing one or more falls with major injury
2.0%
0.6%
0.5%
0.5%
2.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.6%
0.0%
0.0%
0.0%
0.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

57.2%
41.0%
33.4%
28.9%
88.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
52.8%
35.2%
35.3%
35.3%
85.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
30.1%
28.8%
34.9%
37.2%
64.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who made improvements in function
10.5%
6.4%
7.5%
11.8%
12.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who self-report moderate to severe pain
2.2%
2.6%
1.8%
1.3%
2.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.3%
0.9%
1.1%
0.5%
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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