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Heartland Health Care Center Miami Lakes

  1. Skilled Nursing Home Facilities
  2. Florida
  3. Hialeah Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.3 / 5.0 ★★★★★

  • Manny Vecin
    ★★★★★ 2 weeks ago

    My grandmother is currently at this facility. We spoke to a doctor referred to as "Pain Doctor" and advised her that her memory had been skewed post anesthesia. Doctor advised us she would relay to the Psychiatrist so they may stop by and give her a quick evaluation. The psychiatrist stopped by and asked her three direct questions. Upon receiving her answers he slammed a sheet of paper on her food tray and said "why the heck would they send me here to waste my time" in Spanish. This facility seems to lack professional and have missed the "care" in healthcare. I will be sure to report this to corporate.

  • Carmen Rivera
    ★★★★★ in the last week

    This is the worst place you can take your love one.Very bad attention, poor care of the patient. My father almost died due to lack of attention from nurses and staff. So much blood drawn and never bother to check his aminoacid levels,I had to argue with the head nurse to send him to the hospital. Thanks god I went to see him that day if not I would of found him dead.

  • Mati Lopez
    ★★★★★ a month ago

    Please avoid this center like you would the plague. My mom is alive because of her roommate, who by chance days before we had given her our number and called us to informed us that my mom was struggling to breathe. According to her, she had been trying to call a nurse to come and help for hours. He went immediately and called the rescue, who took her and she was hospitalized. Please think twice before taking your loved one there.

  • Shantel Lima
    ★★★★★ a month ago

    Both of my grandparents have been here. My grandma was here around this time last year and they treated her terribly. My grandpa is here now after a spinal surgery and they're giving him medication that he doesn't even need. He came in here perfectly fine, able to eat, perfectly conscious. They gave some sort of medicine (that the nurses can't seem to remember giving him) that is making him hallucinate and act strange. No matter what you do, don't let your loved ones stay here. they'll come out worse than they came in.

  • ana rosello
    ★★★★★ 2 months ago

    My dad was there over a year ago because he suffered a stroke. The rehab was ok but the staff was extremely unprofessional and inattentive to the patients care. I personally witnessed arguments between staff etc. The medical care was just as bad. My father almost died there and was rushed to the hospital with kidney failure. The staff kept saying he was constipated instead of a real doctor diagnosing his condition. I insisted on calling rescue to get him out of there ASAP. We had a different family member sleep the night because we did not feel comfortable leaving him under there care. In addition to all of the horrific experience we encountered "It Smelled". After my dad received medical care at the hospital we decided to get him the therapy he needed at home and "Thank God "he is doing amazing. We shortly received a letter from The State of Florida Governors Office informing us that Heartland "DID NOT"pass the safe code in case of hurricanes and/or natural disasters. Please Do Not Take Any Family Member There. Do Your Research!!!!!!!!

About Heartland Health Care Center Miami Lakes

General Information

Legal Business NameHeartland-Miami Lakes Of Hialeah Fl LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareSeptember 14, 1990 (29 years)
Capacity120
Residents108
Percent Occupied90%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Heartland Health Care Center Miami Lakes

Heartland Health Care Center Miami Lakes was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 3, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
ESomePotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionProvide medically-related social services to help each resident achieve the highest possible quality of life.

November 21, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmComplaintEnsure that residents are safe from serious medication errors.
DFewPotential for HarmComplaintEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmComplaintProvide care by qualified persons according to each resident's written plan of care.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Heartland Health Care Center Miami Lakes require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 35min
2hr 35min
ReportedExpected
CNA
55min
45min
ReportedExpected
LPN
1hr 10min
1hr 30min
ReportedExpected
RN
4hr 40min
4hr 55min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 15min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

75.8%
95.3%
95.3%
95.3%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
33.3%
35.7%
36.7%
46.7%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
-
-
-
-
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
18.4%
28.2%
18.4%
15.8%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
7.1%
10.7%
3.4%
16.7%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
5.3%
2.6%
7.9%
0.0%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
5.6%
8.1%
2.9%
2.9%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
3.3%
8.5%
2.6%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
2.6%
5.1%
5.3%
2.7%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
0.0%
5.1%
5.3%
2.6%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
1.3%
3.2%
1.8%
1.9%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
2.6%
2.6%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

77.8%
88.5%
90.8%
93.1%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
75.7%
81.9%
82.0%
82.0%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
74.7%
74.6%
77.2%
74.5%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
13.1%
10.5%
13.8%
14.7%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
1.5%
1.1%
0.6%
0.9%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.1%
0.1%
0.2%
0.1%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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