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Heartland Health Care Center Miami Lakes

  1. Skilled Nursing Home Facilities
  2. Florida
  3. Hialeah Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.2 / 5.0 ★★★★★

  • Angela Williams
    ★★★★★ in the last week

    I'm in the health care profession and actually visited this facility to apply for a job. First of all I called before coming there asking to speak to whom ever in HR to save a trip. The receptionist answered the phone promptly and transferred the call but there was no answer this was repeated several times. So I decided to take the trip. When i reached there the receptionist was very nice and friendly and gave me a application and a pen and I sat and filled it out. When i finished she ranged for the HR and she did not answer, then she verbally called out for her. I noticed her office was right in front of the receptionist not 5 steps away. She walked out to her. They spoke spanish to each other. I being black american stood and listened. The HR did not greet me or even looked at me at all. I've been in the health care field and worked with different cultures of co-workers as well as patients whom I am able to identify pain and issues with and Although I don't speak spanish fluently, I understood what she was saying. She continued to speak only spanish to the receptionist and turn and walked back to her office without saying one word to me. The receptionist was very nice and even attempted to get the DON for me she asked someone else in spanish if she was available and they told her yes she was. The HR intervene and told her in spanish she was not after speaking to her again in spanish, the receptionist said to me "We will go over your application and if it is what we need we'll call you". I really was given the brush off by that HR lady as well as feeling descriminated by her. She was rude and very unprofessional. I do not care to work there.

  • Jan N
    ★★★★★ 4 months ago

    If you hate a family member then this is the place for you. Put them here when you want them ignored, neglected. The nurses are competent but over- worked. The therapists seem competent as well. I take issue with the CNA staff. While I understand the challenges of their jobs, they need to remember that it's what they chose as careers. I and my family are helpful when we come to visit but when we need something, it's delay upon delay and then an attitude. It's the attitude that's unbearable to an already difficult situation. Once my mother is safely out of this place, I'll give some more direct examples of their poor performance. I do expect to speak to management along the way but I can't imagine that I'd see any real change - the culture is already entrenched in mediocrity or worse.

  • JENNIFER MOLINA
    ★★★★★ a month ago

    *** FIRST of, the pictures of the bedrooms here are FAR AWAY from the reality. The place is dark messy and sad! ?LOOK FOR ALTERNATIVES / DO NOT COME HERE. ?*** If I could, I would give them 0 rate. This place is aweful and unorganized. First impression is the smell at the main entrance. It does NOT smell clean, smell like feces. Sorry- but i must be specific because this shouldn't be taken lightly. Secondly, the ONLY person that pick up the phone is the receptionist. You will find yourself speaking with everyone's voicemail. ? The Social Worker Maritza and her assistant Lidia are tactless, inconsistent and lack of communication and people skills. They NEVER called me to update me. After 2 weeks I showed up in person to get info. The nurses are excellent BUT they seemed disorganized as well. I am sure they have a lot to do and they are running up and down the hallways like chickens without head. ?My dad was NOT allowed to sit or stand from bed for WEEKS. Only during physical therapy. Then on the 3rd week I was told, They can't discharged him because he was weak and cannot stand up on his own. (Convenient). Lastly, I transferred him to another facility and made it almost impossible to let him go. Once the transfer was done, I find out some of his belongings were missing!? Noone to call, I found myself leaving a lot of messages in voicemails, and NOONE accountable... this is insane!!!! He came here for a week therapy that lasted almost a month. For NO reason. I work 20 miles away, 1 hr stuck in traffic and I am not showing up to get his belongings. He arrived to his ALF in socks. His shirts, pants, pjs... all missing. This is abusive and unkind and negligent. This is our worst experience we ever had. I'm glad he didn't showed symptoms of physical abuse although, I can't tell if he was being neglected in any other way since he have alzheimers.? DO NOT TAKE YOUR LOVE ONE HERE.?

  • Olga Iglesias
    ★★★★★ 5 months ago

    The physical therapists were good. However, the nurses and support staff were absolutely hideous--unprofessional, rude, slow to respond, just plain inept. The nurses/support staff hated each other. A number of times they got into harsh arguments in front of patients, even screaming at each other. If you need assistance, never ask for it around the change of shifts. No one wants to work an hour before each change of shift (either the staff leaving or entering). The food was inedible, tasteless. The rooms and hallways were unkept, dirty. Everything smell old, musty. Curtains and rugs were dirty/stained. The reception area was kept very nice. But, don't step foot into the rooms, just deplorable. I would never recommend this place to anyone. I gave it 1 star because the physical therapists were good. Try other centers, avoid this one. Wish I had known this before I allowed my mother to stay there.

  • Ivonne Gonzalez
    ★★★★★ 4 months ago

    This place is disgusting! The lack of compassion and/or empathy must be part of their training. I went to visit a friend and I wanted to take them home with me, due to the horrible conditions. They mix nursing home patients with those that only need rehab services. It was clear that no one there likes what they do for a living and the cleaning staff must get paid peanuts, as the place smells disgusting. If only the picture above was the reality of this place, the furniture looks like stuff that's picked up at bulk pick up sites, old and dilapidated. Like above comments if you don't like your family this is the place for them, too bad they don't have a zero star rating. Ugh, this place is grotesque at best!!

About Heartland Health Care Center Miami Lakes

General Information

Legal Business NameHeartland-Miami Lakes Of Hialeah Fl LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareSeptember 14, 1990 (29 years)
Capacity120
Residents108
Percent Occupied90%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Heartland Health Care Center Miami Lakes

Heartland Health Care Center Miami Lakes was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 3, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
ESomePotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionProvide medically-related social services to help each resident achieve the highest possible quality of life.

November 21, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmComplaintEnsure that residents are safe from serious medication errors.
DFewPotential for HarmComplaintEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmComplaintProvide care by qualified persons according to each resident's written plan of care.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Heartland Health Care Center Miami Lakes require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 35min
2hr 35min
ReportedExpected
CNA
55min
45min
ReportedExpected
LPN
1hr 10min
1hr 30min
ReportedExpected
RN
4hr 40min
4hr 55min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 15min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

75.8%
95.3%
95.3%
95.3%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
33.3%
35.7%
36.7%
46.7%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
-
-
-
-
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
18.4%
28.2%
18.4%
15.8%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
7.1%
10.7%
3.4%
16.7%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
5.3%
2.6%
7.9%
0.0%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
5.6%
8.1%
2.9%
2.9%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
3.3%
8.5%
2.6%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
2.6%
5.1%
5.3%
2.7%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
0.0%
5.1%
5.3%
2.6%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
1.3%
3.2%
1.8%
1.9%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
2.6%
2.6%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

77.8%
88.5%
90.8%
93.1%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
75.7%
81.9%
82.0%
82.0%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
74.7%
74.6%
77.2%
74.5%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
13.1%
10.5%
13.8%
14.7%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
1.5%
1.1%
0.6%
0.9%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.1%
0.1%
0.2%
0.1%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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