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Heartland Health Care Center Miami Lakes

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Reviews
Overall Rating 2.7 / 5.0 ★★★★★

  • Oscar Mendoza
    ★★★★★ a month ago

    My mother had open heart surgery and we chose Heartland as her rehabilitation facility. She has been there over a week now and the staff is by far the best. Patricia in the morning shift has been one of the best nurses that has taken care of my mother like she was her own. Rey in the afternoon shift has done such an incredible job that I must say WOW. I personally thank both ladies everyday I go in and visit, they are by far in my eyes prime examples of providing great care to their patients not only physically but also mentally. Sometimes people may not understand what these nurses go through day in and day out dealing with every mood, every different character and every different person that stays in there. Ladies, and everyone in that facility I applaud you.

  • Barbara Estevez
    ★★★★★ in the last week

    Terrible experience with the service. My patient was supposed to come to her treatment on Saturday they made a mistake the patient was taken to the hospital. On Tuesday was an issue and today was another issue the patient has been waiting here for an hour to go back and when they called to let me know someone was coming after being on hold for a really long time I start complaining about what has been going on with the patient and that I hope that she is here on Saturday the staff member went ahead to say that she will fix transportation and that it wouldn't be their fault if the patient was not here on time I said she better be here on time the reply was "What are you going to do about it if the patient is not there on time" To top it off another staff member calls to say that someone will be on the way to pick up the patient but they don't know the specific time mind you the patient has been waiting for two hours already. We advised the staff member that the center closes by 12:00 pm the answer was amazing "if the transport is not there by that time leave the patient out on the street" as if that was even a possibility I can't believe people with that kind of replies work in the medical field.

  • Lillian Brackin
    ★★★★★ 6 months ago

    My dad was taken from the ER to this facility. He was very confused so i stayed with him. He stayed in dirty diapers for hrs while i had to go take care of my mother. When i said something to the nurse she yanked him by his arm and i could see the pain in his face. On another occasion i had to run out while he was sleeping, when i got back 2/3 of his body was off the bed. This is a 87 year old man that uses a walker on a good day. Don't Use this facility if you can help it

  • Rick Mulet
    ★★★★★ 6 months ago

    Just went tonight with my 90 year Mother to the facility's nursing station for new admission. She needs rehab for a fractured hip. I went with my sister and other members. We were received as strangers by the night floor nurses. No welcome courtesy or even a hello. They were not busy, just talking among themselves. I pray the rest of the week is different.

  • MIAMI SHADE
    ★★★★★ 5 months ago

    I would NOT recommend to take my loved one to this rehab. Yes it's very pretty on the inside and outside but the nurses are very rude and do not attend the older people the way that they should as nurses. I've heard of many deaths that have occurred inside this nursing home including my grandmothers. I once was on the phone with her while she was laying in bed recovering from a hip surgery and for 15 mins she was on the phone yelling for a nurse to attend her & nobody came it's very sad considering there were nurses outside of her room. They never check anybody that walks into this rehab or ask for ID they let anybody walk into the rehab and have only one cop on duty which the day my grandmother died was trying to rush us to call the funeral home cause he wanted to leave which was rude and selfish condiering she just passed away & we were going through a tough time I believe the cop walked into are room about 3 times. It's sad that such a pretty rehab has some of the worse nurses and seuirty team. Please hire nurses who truly have care , patients and love for older people not nurses who are trying to make a living just for the money of it. I had another situation where the AC in my grandmothers room was broken and it began to smell like smoke I called a nurse to let her know and her response was okay I'll check on it and she kept walking down the hall way taking her time to come into the room I had to call her again and let her know it smelled like smoke her response was that's weird and switched her to another room later that day. My point here is if you aren't behind the nurses they honestly could care less they are always in their own world more worried about their issues then the issues going on in the rehab. If you don't have genuine love and care for older people and helping other people please to not hire them or work as a nurse for a rehab. My grandmother was in this hospital for a month and not once did I see a nurse walk into the room to check if we needed help with anything or if she could help in anyway we constantly had to behind the nurses while they always looked annoyed and frustrated.

About Heartland Health Care Center Miami Lakes

General Information

Legal Business NameHeartland-Miami Lakes Of Hialeah Fl LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareSeptember 14, 1990 (28 years)
Capacity120
Residents108
Percent Occupied90%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Heartland Health Care Center Miami Lakes

Heartland Health Care Center Miami Lakes was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 3, 2017 - 10 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
ESomePotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionProvide medically-related social services to help each resident achieve the highest possible quality of life.

November 21, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmComplaintEnsure that residents are safe from serious medication errors.
DFewPotential for HarmComplaintEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmComplaintProvide care by qualified persons according to each resident's written plan of care.

April 14, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Heartland Health Care Center Miami Lakes require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 35min
2hr 35min
ReportedExpected
CNA
55min
45min
ReportedExpected
LPN
1hr 10min
1hr 30min
ReportedExpected
RN
4hr 40min
4hr 55min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 15min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

75.8%
95.3%
95.3%
95.3%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
33.3%
35.7%
36.7%
46.7%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
-
-
-
-
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
18.4%
28.2%
18.4%
15.8%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
7.1%
10.7%
3.4%
16.7%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
5.3%
2.6%
7.9%
0.0%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
5.6%
8.1%
2.9%
2.9%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
3.3%
8.5%
2.6%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
2.6%
5.1%
5.3%
2.7%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
0.0%
5.1%
5.3%
2.6%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
1.3%
3.2%
1.8%
1.9%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
2.6%
2.6%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

77.8%
88.5%
90.8%
93.1%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
75.7%
81.9%
82.0%
82.0%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
74.7%
74.6%
77.2%
74.5%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
13.1%
10.5%
13.8%
14.7%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
1.5%
1.1%
0.6%
0.9%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.1%
0.1%
0.2%
0.1%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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