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Heartland Health Care Center Miami Lakes

  1. Skilled Nursing Home Facilities
  2. Florida
  3. Hialeah Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.6 / 5.0 ★★★★★

  • Cecelia Cuff
    ★★★★★ 2 months ago

    My dad spent almost 6 weeks there recently and it was a great experience. Ar first I was a bit apprehensive but him going there and me seeing the attention, care and professionalism that was shown was awesome. We were given every information on his care and whatever information I needed was addressed. Kudos to the Unit 2 team. Thank you for everything you all did to make this trying time a bit more tolerable. In closing, the Physical Therapy team you guys are great!!! Keep up the good work!!!

  • izzy world
    ★★★★★ 3 weeks ago

    Both of my parents have been in this nursing home for the past 2 years. The service is amazing from every department: from the rehabilitation center, the activities center, nurses and cnas. The location is always clean and well maintained. My mom passed away last year and the love you see from the staff is amazing. My dad is still here and it gives me peace of mind that hes in a place where theres love at work towards my dad.

  • Stephanie Lovat
    ★★★★★ 2 weeks ago

    If you really care about your old folks at all. DON'T BRING THEM HERE. No security, none of the nurses (who obviously either studied in some 3 month or online nursing course and were hired because their friends work there) speak spanish or english well, they take 20 minutes to get off their chairs (where they gossip, complain and browse online) and into the room (literally had to stare down one and bribe her with coffee to go faster) emergency buttons do not work or are completely ignored, air filters were dirty (we had to clean them), health standards are not met and there are clear violation of rights by neglect. If i had more power in inspections I would have shut this place down.

  • Malika Belkhodja
    ★★★★★ 5 months ago

    It's not a five star building but their attention,care,efforts ,skilled therapy,Nurses,doctors,CNA & even the cleaning crew sure deserve a five star rating. Very easy and well organized admission & discharge as well . Kudos to the administration,case manager & social workers . Every department exceeded my expectations. Thank you for taking good care of my Mom this is the second time here in 4 years 2 separate surgeries I don't know why I forgot to leave a review then but Mom asked to come here for second time . Thank you and keep up the good work .

  • Melba Canals
    ★★★★★ a week ago

    First of all, if you are a family caregiver and you are reading this review, I want to commend you for taking the time to research quality rehab centers and I hope your loved one gets better soon. I understand, firsthand, how scary and overwhelming all of this can be. My 90-year old aunt was admitted to Nspire Miami Lakes after experiencing a fall at home and being discharged from the hospital. Thankfully, she did not have any fractures but she had become quite frail with diminished mobility and appetite, as well as a cognitive decline. The following is a thorough review of our experience thus far at Nspire Miami Lakes: 1. Leadership: Barbara Franck (Director of Nursing) and Manny Duque (Assistant Director of Nursing) have simply been incredible. They have addressed each one of our questions/concerns with much compassion and professionalism. They make their presence known by visiting with patients, their family caregivers and roaming the hallways; you will seldom see them behind a desk. The consistent follow through on resolving issues and improving the overall experience of patients and their family caregivers says much about the new patient-centered culture that is being cultivated at Nspire Miami Lakes. Both Barbara and Manny are the personification of Nspire's mission to provide a "New Culture of Care." 2. PT/OT: Debra Larue, the Rehabilitation Director, has an open door policy and has always made herself available to us. When we discovered that a medication my aunt was taking in the morning was making her drowsy, we requested that rehab be provided in the afternoon. Debra listened to our concerns and had my aunt scheduled for the afternoon. Overall, we have found that most of the Physical/Occupational Therapists strive to treat the individual and not the diagnosis. They have many therapists such as Natalie, Kadeen, Tasha, Maria, Amanda, Rosemary, Patricia (to name a few) that don't just see a 90-year old patient but an individual that is trying to regain her strength and improve her quality of life. Specifically, Physical Therapist Walter Gonzalez-Rodriguez, has really been exceptional. For instance, he takes my aunt to the hallway so that she can have less distractions and intimidation. We could not believe it when we saw my aunt stand from her wheelchair and walk. Although she was walking with a 2-person assist, this was such a milestone for her since her fall. We cannot thank Walter enough for thinking outside the box and not giving up on my aunt's ability. Veronica Martinez, the Rehab Tech, also deserves acknowledgement. She can be seen going up and down the halls, wheeling patients to rehab, always with a smile and a kind disposition to help anyone. She is an incredible asset to Nspire and the new culture of care they strive for daily. 3. Nursing: The Nurses and C.N.A.'s work hard to ensure that the patient's needs are being met. From keeping a watchful eye on my aunt to keeping her company later at night when she gets homesick or anxious, the nursing staff provides care and comfort ensuring that she is well taken care of. 4. Social/Cognitive Activities: Last but DEFINITELY not least, let's talk about the Recreation Department. Angelica Oseguera, the Recreation Director, along with these amazing ladies- Nora and Lucy - are a gem. This department addresses the Mind, Body and Soul of each one of the participants. Activities are available to both the Rehab and Nursing Home Patients. Regardless of your cognitive or physical abilities, there is something for EVERYONE. They have a jammed packed social activities calendar consisting of Bingo, Arts & Crafts, Karaoke, Current Events, and much more. There are monthly birthday parties with LIVE entertainment. Did I mention they even have birds - like real birds? Ask to see Tito.

About Heartland Health Care Center Miami Lakes

General Information

Legal Business NameHeartland-Miami Lakes Of Hialeah Fl LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareSeptember 14, 1990 (29 years)
Capacity120
Residents108
Percent Occupied90%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Heartland Health Care Center Miami Lakes

Heartland Health Care Center Miami Lakes was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 3, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
ESomePotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionProvide medically-related social services to help each resident achieve the highest possible quality of life.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Heartland Health Care Center Miami Lakes require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 35min
2hr 35min
ReportedExpected
CNA
55min
45min
ReportedExpected
LPN
1hr 10min
1hr 30min
ReportedExpected
RN
4hr 40min
4hr 55min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 15min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

75.8%
95.3%
95.3%
95.3%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
33.3%
35.7%
36.7%
46.7%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
-
-
-
-
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
18.4%
28.2%
18.4%
15.8%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
7.1%
10.7%
3.4%
16.7%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
5.3%
2.6%
7.9%
0.0%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
0.0%
3.3%
8.5%
2.6%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
5.6%
8.1%
2.9%
2.9%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
2.6%
5.1%
5.3%
2.7%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
0.0%
5.1%
5.3%
2.6%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
1.3%
3.2%
1.8%
1.9%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
2.6%
2.6%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

77.8%
88.5%
90.8%
93.1%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
75.7%
81.9%
82.0%
82.0%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
74.7%
74.6%
77.2%
74.5%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
13.1%
10.5%
13.8%
14.7%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
1.5%
1.1%
0.6%
0.9%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.1%
0.1%
0.2%
0.1%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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