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Susanna Wesley Health Center

  1. Skilled Nursing Home Facilities
  2. Florida
  3. Hialeah Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.6 / 5.0 ★★★★★

  • Gina Acosta
    ★★★★★ 2 months ago

    HORRIBLE CUSTOMER SERVICE!!!! WORST PLACE EVER!!! Everyone there has a horrible attitude and horrible customer service. I went to go drop off clothes for my grandfather and had the worst experience. There was no one at the front desk to give me directions. When I finally get to my floor and ask the nurse for help and the lady barely even looked at me and did not even answer my question. Then another nurse stops me to ask me whats wrong with my grandfather and I said I was just dropping off some clothes. The lady then said that I had to go to the laundry to get a tag because all the clothes had to be tagged in case they get dirty despite the fact that my parents are the ones who wash my grandfathers clothes. I went back downstairs and there was still no one at the front desk. I asked a HORRIBLE DISGUSTING LADY where the front desk woman is and she says "well you have to give her a chance because you don't know where she is she can be in the restroom." I was shocked. That lady was short, had very short blonde and brown hair, and wore glasses, I wish I had gotten her name. There was another front desk receptionist that asked me how many items were in my bag and I said I wasn't sure and she said "well you need to count it because we need to know to make the tag so next time you have to count" To which I told her that I was only doing a favor for my parents and I was not the one who packed the bag. The only nice person there was the front desk woman with the long brown hair and glasses, she was very helpful and counted my items and made the tag because the laundry lady was no where to be found. Everyone else there is disgusting and looks like they hate their lives and jobs. I will NEVER recommend this place to anyone ever again. If this is how they treat visitors I cannot even image how they treat their patients. I give them one star because I cannot give them 0 stars. HORRIBLE SERVICIO AL CLIENTE !!!! El peor lugar de todos! Todo el mundo tiene una actitud horrible y un servicio al cliente horrible. Fui a dejar la ropa para mi abuelo y tuve la peor experiencia. No habia nadie en la recepcion que me diera instrucciones. Cuando finalmente llegue a mi piso y le pedi ayuda a la enfermera y la senora apenas me miro y ni siquiera respondio mi pregunta. Luego otra enfermera me detiene para preguntarme que le pasa a mi abuelo y le dije que me estaba dejando caer algo de ropa. La senora dijo entonces que tenia que ir a la lavanderia para conseguir una etiqueta porque toda la ropa tenia que ser etiquetada en caso de que se ensuciaran a pesar del hecho de que mis padres son los que lavan la ropa de mi abuelo. Baje las escaleras y todavia no habia nadie en la recepcion. Le pregunte a una SENORA HORRIBLE Y DISGUSTANTE donde esta la recepcionista y ella dice "bueno, tienes que darle un chance porque no sabes donde esta, ella puede estar en el bano" pero en tremenda mala forma. Me quede impactada. Esa mujer era baja, tenia el pelo muy corto rubio y castano, y tenia espejuelos, ojala hubiera recibido su nombre. Habia otra recepcionista en la recepcion que me pregunto cuantos articulos habia en mi bolso y le dije que no estaba segura y me dijo "bueno, debes contarlo porque necesitamos saberlo para hacer la etiqueta, asi que la proxima vez tienes que contar" "Por lo que le dije que solo estaba haciendo un favor a mis padres y no fui yo quien empaco la bolsa. La unica persona agradable era la mujer de la recepcion con el largo cabello castano y los espejuelos, ella me ayudo contar la ropa y hacer la etiqueta porque la mujer de la lavanderia no estaba donde encontrarla. Todas las enfermeras y trabajadores me respondieron con actitud y mala forma. Todos alli son asquerosos y parece que odian sus vidas y sus trabajos. NUNCA recomendare este lugar a nadie nunca mas. Si es asi como tratan a los visitantes, ni siquiera puedo imaginar como tratan a sus pacientes. Le doy una estralla porque no puedo darle 0 estrellas.

  • SAHARA AVILA
    ★★★★★ 8 months ago

    DONT NEVER GO HERE 2ND FLOOR HORRIBLE MY DAD ENDED IN ICU BAD PHONE SERVICE WITH NURSES ONLY ARMANDO TEAM IS GREAT I WILL NEVER TAKE MY DAD AGAIN HERE ...VERY RUDE DONT LIKE TO HELP ELDERLY PERSON.

  • Rick Rodriguez
    ★★★★★ 3 years ago

    Can't get a hold of anyone there. Customer service really sucks. I'd give them a 0 star if that was an option. My mom looks like a zombie when I see her. I always have to drive there to come close to finding a social worker their always on lunch. Wonder if their hiring. Get paid to eat all day. Awful service, third world status, and just crappy overall experience.

  • Jennifer Monte
    ★★★★★ a year ago

    Worst service ever! Staff doesn't care and don't check on their patients

  • Diana Tapp
    ★★★★★ 2 years ago

    My granny is in rehab here after a sickness. First and foremost let me say the staff, nurses and workers (all of them) have been genuinely sweet and kind towards my 90 year old grandmother. My granny is very picky with her food, yet she's eaten like a champ... Facility is clean and there hasn't been anything she's needed that she hasn't received. The nurses do not treat patients like a production line....they actually care and do what's right, medically speaking for each patient (ie, granny is on pressure medicine but her pressure was low, so they didn't give it to her). Having said that, I will be transparent and tell you all about our experience.....we are currently here now and in the room right next door to a community TV room and the nurses station....THE NOISE is ALL day and night and nonstop. Noise from TV's, cell phone music (in the hall), nurses and staff yelling back and forth at one another and furniture moving around....it was ridiculous! At times it felt more like a frathouse than a rehab facility. My granny needs rest and very little stimulation (because of her nerves) but it seemed impossible in this room. Finally, one small observation...should have more Spanish speaking staff and nurses, afterall, the facility IS IN THE HEART OF HIEALEAH!! Overall this place was great, thus far (still here) even looking into moving granny here to the residence side of the facility. Thank you for reading!!

About Susanna Wesley Health Center

General Information

Legal Business NameAldersgate Healthcare Inc
Ownership TypeNon Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareApril 2, 1985 (34 years)
Capacity120
Residents113
Percent Occupied94%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Susanna Wesley Health Center

Susanna Wesley Health Center was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

February 2, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Susanna Wesley Health Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 5min
2hr 25min
ReportedExpected
CNA
45min
40min
ReportedExpected
LPN
55min
1hr 15min
ReportedExpected
RN
3hr 45min
4hr 25min
ReportedExpected
Total Nursing

This facility also provides approximately 20min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
98.0%
98.0%
98.0%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
24.7%
17.1%
9.4%
22.0%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
-
-
-
-
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
12.2%
4.7%
7.3%
12.5%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
10.9%
17.3%
20.4%
13.3%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
6.9%
13.8%
22.1%
17.4%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
1.2%
3.8%
2.7%
3.8%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
1.1%
1.2%
0.0%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
14.9%
21.8%
18.6%
18.6%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
2.3%
1.1%
1.1%
0.0%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
1.8%
1.8%
2.4%
1.4%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

91.5%
92.2%
97.5%
100.0%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
87.7%
89.8%
89.8%
89.8%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
63.9%
61.6%
62.2%
52.5%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
2.2%
3.2%
0.0%
2.4%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
2.8%
3.0%
0.0%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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