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Susanna Wesley Health Center

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Reviews
Overall Rating 2.6 / 5.0 ★★★★★

  • ★★★★★ a year ago

    Can't get a hold of anyone there. Customer service really sucks. I'd give them a 0 star if that was an option. My mom looks like a zombie when I see her. I always have to drive there to come close to finding a social worker their always on lunch. Wonder if their hiring. Get paid to eat all day. Awful service, third world status, and just crappy overall experience.

  • ★★★★★ 11 months ago

    My granny is in rehab here after a sickness. First and foremost let me say the staff, nurses and workers (all of them) have been genuinely sweet and kind towards my 90 year old grandmother. My granny is very picky with her food, yet she's eaten like a champ... Facility is clean and there hasn't been anything she's needed that she hasn't received. The nurses do not treat patients like a production line....they actually care and do what's right, medically speaking for each patient (ie, granny is on pressure medicine but her pressure was low, so they didn't give it to her). Having said that, I will be transparent and tell you all about our experience.....we are currently here now and in the room right next door to a community TV room and the nurses station....THE NOISE is ALL day and night and nonstop. Noise from TV's, cell phone music (in the hall), nurses and staff yelling back and forth at one another and furniture moving around....it was ridiculous! At times it felt more like a frathouse than a rehab facility. My granny needs rest and very little stimulation (because of her nerves) but it seemed impossible in this room. Finally, one small observation...should have more Spanish speaking staff and nurses, afterall, the facility IS IN THE HEART OF HIEALEAH!! Overall this place was great, thus far (still here) even looking into moving granny here to the residence side of the facility. Thank you for reading!!

  • ★★★★★ 2 years ago

    Lack of customer service and understanding of elderly care. Very rude and unresponsive. They made several crucial mistakes when my grandfather was there. They also gave away his room/bed when he had to go to the hospital for 6 days and did not give me nor any other family member any notice. To add insult to injury they are still in possession of two checks that belong to my grandfather that he needs for living expenses. They continue to advise me that it is a process. It seems like all staff in the facility is lazy and do like their occupation. They are quick to point fingers and blame other parties for their mistakes and fail provide detailed explanations. Luckily we found a way to bring grandpa back home!

  • ★★★★★ 3 months ago

    mi mama,se pasaba rato llamando para q la fueran a limpiar y nadie iba,ella solo fue ahi,para darse las terapias y la madrugada del 7 de junio.me llamaron a las 2.20.am.para decirme crudamente q habia fallecido por muerte natural.se fue durmiendo, esa fue la respuesta de la enfermera de turno,,nadie te explico mas nada como si fueramos animales..este es el peor lugar de todos ellos

  • ★★★★★ a year ago

    Es muy bueno y acogedor. Sumamente agradable

About Susanna Wesley Health Center

General Information

Legal Business NameAldersgate Healthcare Inc
Ownership TypeNon Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareApril 2, 1985 (33 years)
Capacity120
Residents105
Percent Occupied88%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Susanna Wesley Health Center

Susanna Wesley Health Center
was reviewed by to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

December 3, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Susanna Wesley Health Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

3hr 25min
2hr 30min
ReportedExpected
CNA
1hr
40min
ReportedExpected
LPN
45min
1hr 15min
ReportedExpected
RN
5hr 10min
4hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 15min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

95.8%
100.0%
100.0%
100.0%
93.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
94.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
31.8%
-
-
-
52.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
24.1%
26.1%
25.6%
22.1%
27.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
7.4%
9.2%
-
-
17.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
8.4%
9.4%
12.0%
9.3%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antipsychotic medication
7.7%
14.5%
2.1%
11.1%
13.5%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents whose need for help with daily activities has increased
0.0%
0.0%
0.0%
0.0%
5.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who self-report moderate to severe pain
9.8%
11.8%
10.7%
18.1%
7.2%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who lose too much weight
2.7%
2.6%
3.8%
3.9%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who have depressive symptoms
14.6%
17.6%
15.5%
27.7%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a urinary tract infection
1.2%
3.5%
1.2%
2.4%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents experiencing one or more falls with major injury
2.1%
1.1%
4.0%
0.9%
2.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

93.3%
91.4%
89.7%
94.9%
88.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
82.7%
87.7%
87.7%
87.7%
85.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
60.1%
56.8%
55.1%
60.8%
64.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who made improvements in function
4.4%
1.1%
2.3%
2.1%
12.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
1.5%
1.6%
0.0%
2.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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