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Hillcrest Health Care And Rehabilitation Center

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  2. Florida
  3. Hollywood Skilled Nursing Home Facilities
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Reviews
Overall Rating 1.9 / 5.0 ★★★★★

  • Takishia Demeritte
    ★★★★★ 3 weeks ago

    I've been a resident here 4 times, and yes with any place you going to run into problems as no place is perfect. I can honestly say every issue I had was always address. I've become sort of a VIP resident, I effectively communicate my needs and how I like things done and I create a system that safety works with all CNA'S assigned to my care. Of course you may get that one CNA that may not like you are vice versa , but that shouldn't take away for those who work hard to ensure my needs are being met. Could somethings be improved like effective communication, sure , the food , most definitely, but you sit down and come up with a plan of action on how to make improvements and give it time . I been coming here since 2014. I've seen improvement, in care , I've seen growth in those who I've had an issue with in the pass and now their attitude and tone has changed. I've seen nurse like Ranada who has kept her promise from the first time I met her until now that she will make sure I'm taken care of and she does just that. It's people like Dani that always stop by my room and make sure I have what I need. It's CNA's Like khem, Adia, chantal Samuel, ,shirleen and Mama black to name a few who make sure I'm clean and changed and that my skin remain pretty and soft.. it's nurses like Laura would been taking care of me for years, Pierre, Berdine , pinchi and Marlene to name a few who always make sure I have my meds on time , my asthma treatments are given and ensure I'm in no pain. They have made calls to my doctor when emergency situation has come up or I'm not feeling my best. They know when I'm not doing well even though I may not say anything. Even Garfield will always greet me and make sure I'm good and ensure I have diapers. The mantience guys and the janitors all speak and ask about my progress. Noel make sure all doctors appointments required were made promptly, social services at this time is making sure I have all medical equipment and all services I need for discharge as they have done so in the pass. Activity is always fun with Ms pat, Ms Sofie and Joy . Like Tj said to me just today we love you and we want to ensure you are safe. Some of the staff here as become my family who have seen my kids outside of Hilcreast and have ask how are things going. I've seen people come and go , change of administration etc. I've had my bad times and my good times as with any other place, but I have to acknowledge those that stand out and make sure things are getting done. I've met some new people like unit nurse Cynthia who is just funny , but she is getting things done. Hilcrest has made some improvement over the past 4 years, and I'm sure they will strive to make more. This has become my family away from home. Although some areas can be addressed in rehab (therapy) , it's always fun working with Michele and Ritsa. Drew works hard to get you the things you need and Ian is very polite and well mannered .

  • waterbobo
    ★★★★★ 5 months ago

    I bring my DAD to Hillcrest Nursing Home for respite even that I google the review that is not good , I decided to give the opportunity to the facily and We are happy with the services. That we decided to apply for Long term care . I will recommend it. Thanks Luis

  • Stephen Rubino
    ★★★★★ 3 months ago

    I just arrived & the reception was fantastic. The greeting lady Dani couldnt have been nicer and polite. After hearing that she was here 29 yrs. Confirmed the doubt I had from some disgusting reviews. Iam very happy Iam here and looking forward to my recovery from my slip and fall at Mc Donalds Dec 3 2016 in Ft Lauderdale. Iam BLESSED

  • Satisfied Customer
    ★★★★★ 8 months ago

    I want to express that I have had a great experience at Hillcrest with my care, the nurses were always there when I called them and the therapists where excellent and i was able to walk again after my surgery...I do not agree with negative reviews... I would highly recommend Hillcrest for rehab.

  • Happy&Healthy Patients
    ★★★★★ 11 months ago

    I am a Patient who has been at Hillcrest since mid January and I am content and satisfied with my care, nurses respond within a few minutes I ring the call bell, my room is clean and they have treated me with respect and dignity... the therapy and the gym have helped me to become more mobile and I would definitely recommend Hillcrest to my friends and neighbors.. these previous reviews are unfair and definitely not true...

About Hillcrest Health Care And Rehabilitation Center

General Information

Legal Business Name4200 Washington Street Operations LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareSeptember 21, 1984 (34 years)
Capacity240
Residents217
Percent Occupied90%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Hillcrest Health Care And Rehabilitation Center

Hillcrest Health Care And Rehabilitation Center was reviewed by Medicare to have a rating of 2 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 11, 2017 - 18 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionQuickly tell the resident's doctor the results of laboratory tests.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionEnsure that residents with limited range of motion receive appropriate treatment and services to increase range of motion or prevent further decrease in range of motion.
DFewPotential for HarmHealth InspectionProvide activities to meet the interests and needs of each resident.

June 15, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaintPermit residents to remain in the facility and not be transferred or discharged without adequate reason.

April 7, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide proper discharge planning and communication, of the resident's health status and summary of the resident's nursing home stay.

February 17, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintTell the resident or the residents representative in writing how long the nursing home will hold the residents bed in cases of transfer to a hospital or therapeutic leave.

June 17, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionGive or get specialized rehabilitative services per the patient's assessment or plan of care.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionGive notice to the resident before a room or roommate change.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.

April 10, 2015 - 4 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$6,500 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Hillcrest Health Care And Rehabilitation Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 40min
2hr 30min
ReportedExpected
CNA
50min
40min
ReportedExpected
LPN
40min
1hr 10min
ReportedExpected
RN
4hr 10min
4hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

89.3%
96.2%
96.2%
96.2%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
90.9%
97.9%
97.0%
98.4%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
45.9%
54.1%
42.6%
45.2%
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
28.5%
24.1%
27.1%
22.4%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
21.3%
13.2%
14.3%
13.8%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose ability to move independently worsened
23.9%
20.1%
17.2%
10.9%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
11.1%
8.5%
12.0%
8.0%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
13.5%
9.7%
9.6%
9.2%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
12.2%
15.7%
17.3%
14.8%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
7.6%
3.6%
4.6%
5.3%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
2.2%
0.0%
1.0%
1.1%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
1.1%
0.5%
0.5%
0.5%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
3.4%
5.4%
3.1%
2.3%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

80.7%
87.2%
96.2%
96.3%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
78.8%
85.0%
84.9%
84.9%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
62.8%
61.3%
52.2%
50.7%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
7.5%
8.2%
6.8%
6.1%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
7.7%
4.6%
2.2%
1.7%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
1.5%
2.1%
1.2%
0.4%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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