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Hillcrest Health Care And Rehabilitation Center

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Reviews
Overall Rating 1.8 / 5.0 ★★★★★

  • Barbara Estevez
    ★★★★★ 4 months ago

    New update 12/26/2017 10:27 am The same patient was supposed to come to Dialysis again. They forgot and the patient missed his scheduled transportation. Spoke to the nurse when she called the clinic and told her to have the patient here at 9:30 am or 10:00 am. I started calling at 10:10 am to see if they patient was on the way when asked to speak with the same nurse I was pleased on hold for 10 minutes to be told at the end that the nurses were in their scheduled daily morning meeting. I was asked if I wanted to be called back when they were done and said no that all I wanted was information on the patient the person just hung up on me. Called back and asked to speak to the facility administrator come to find out they don't have one right now her last day was on Wednesday. The receptionist was really rude and at the end couldn't get any information on the patient. He showed up at 10:22 am. Another new update 12/23/2017 1:06 pm The patient came in at 10:15 am to Dialysis the appointment was at 8 am. I tell the facility transportation to pick him up at 12:00 pm the driver stated that he is not the driver assigned to pick him up and gave me a card with a phone number . At 12 pm I called the transportation to see where they were and I was told the driver was on the way at 12:57 pm I called the transportation again and now the driver is still on the way but will get here in 20 minutes. The patient has been waiting to go since 11:30 pm. This is unbelievable. New update 12/23/2017 Still complaining about the treatment this patient is receiving. I set up transportation I called yesterday 7 times they hang up the phone 6 times I informed the nurse that the patient had to come to dialysis on Saturday because the center is closed on Monday. I called Saturday several times to find out where my patient is transportation marked the patient as a NO SHOW because they didn't have him ready. When I was finally able to speak to somebody the nurse tells me she had no idea the patient was supposed to come to dialysis today. HOW IRRESPONSIBLE IS THAT????????? I did my part of letting them know about the appointment. I have no words to describe how unreliable this place is. Been complaining for two days now about transportation they keep messing up the transport. They send their transport and they are always late and keep leaving the patient waiting for hours. They should take this seriously and not as joke. Asked to speak to the director of the facility and that was a long hold nobody has answers. I was trying to be nice and called several times since you keep hanging the phone I had no choice but to make an official complaint since you keep putting the patients life at risk.

  • Happy&Healthy Patients
    ★★★★★ 2 months ago

    I am a Patient who has been at Hillcrest since mid January and I am content and satisfied with my care, nurses respond within a few minutes I ring the call bell, my room is clean and they have treated me with respect and dignity... the therapy and the gym have helped me to become more mobile and I would definitely recommend Hillcrest to my friends and neighbors.. these previous reviews are unfair and definitely not true...

  • Barry Bell
    ★★★★★ a month ago

    My brother is fighting cancer and they take they sweet time to do anything for the client. Like when he ask to brush his teeth we still waiting ok bad business. No body want to do they job.

  • Allyson Gettinger
    ★★★★★ 4 months ago

    You are probably better off putting your loved ones out on the street to fend for themselves. Hillcrest is what Hell must be like and smell like. My dad was there for a week and a half they had to rush him to the hospital for dehydration...A WEEK AND A HALF! Shame on you Hillcrest!!!! Listen and pay attention to your patients and stop dating each other! UPDATE-Got a call from Hillcrest just now AFTER they saw my review. I guess when I was trying to reason with them and get answers when my dad was actually there wasn't good enough cause they ignored me. They weren't all bad, only most of them. There is no resolution after we took him out of that hell hole. PLEASE either shut down or treat the patients kindly and with respect and don't leave them there without food and water!!!

  • Jennifer Gettinger
    ★★★★★ 4 months ago

    My dad-- also Allyson Gettinger's dad-- was there. Because of this experience, and now that he is home, we are going OUT OF OUR WAY to provide top-notch home care for him. When I went to visit him, there was always someone different with him...no consistency. Terrible food. He lost 20+ pounds and would only eat when we brought him food or DEMANDED the kitchen cook him something edible. Some of the dumbest staff ever...much less educated on his issues than I am. This is bare bones care. Since his room was located near the exit door, and the exit door constantly was set off by an alarm, there was a PIERCING noise 80% of the time I was there visiting. When I told the nurse at the desk to shut it off, she looked at me like I had 2 heads. She even said, "Well, please keep in mind if someone opens the door it will go off again." Just stupid robots there....very little empathy...there to earn a paycheck. Also-- please do not try to contact me and discuss this. I will not answer your calls. And don't try to save face by responding to this review. You should've been doing that when he was there when we complained before.

About Hillcrest Health Care And Rehabilitation Center

General Information

Legal Business Name4200 Washington Street Operations LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareSeptember 21, 1984 (34 years)
Capacity240
Residents217
Percent Occupied90%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Hillcrest Health Care And Rehabilitation Center

Hillcrest Health Care And Rehabilitation Center was reviewed by Medicare to have a rating of 2 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 11, 2017 - 9 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionQuickly tell the resident's doctor the results of laboratory tests.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionEnsure that residents with limited range of motion receive appropriate treatment and services to increase range of motion or prevent further decrease in range of motion.
DFewPotential for HarmHealth InspectionProvide activities to meet the interests and needs of each resident.

June 15, 2017 - 11 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaintPermit residents to remain in the facility and not be transferred or discharged without adequate reason.

April 7, 2017 - 14 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide proper discharge planning and communication, of the resident's health status and summary of the resident's nursing home stay.

February 17, 2017 - 15 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintTell the resident or the residents representative in writing how long the nursing home will hold the residents bed in cases of transfer to a hospital or therapeutic leave.

June 17, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionGive or get specialized rehabilitative services per the patient's assessment or plan of care.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionGive notice to the resident before a room or roommate change.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.

January 13, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaintGive or get specialized rehabilitative services per the patient's assessment or plan of care.

December 30, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintGive or get x-rays and other tests in a timely manner to meet the needs of residents.

December 4, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure residents maintain acceptable nutritional status.
DFewPotential for HarmComplaintProvide timely notification to the resident before transfer or discharge.
DFewPotential for HarmComplaintTry to resolve each resident's complaints quickly.

June 19, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
GFewActual HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.
GFewActual HarmComplaintProvide doctor's orders for the resident's immediate care at the time the resident was admitted.

April 10, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$6,500 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Hillcrest Health Care And Rehabilitation Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 40min
2hr 30min
ReportedExpected
CNA
50min
40min
ReportedExpected
LPN
40min
1hr 10min
ReportedExpected
RN
4hr 10min
4hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

89.3%
96.2%
96.2%
96.2%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
90.9%
97.9%
97.0%
98.4%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
45.9%
54.1%
42.6%
45.2%
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
28.5%
24.1%
27.1%
22.4%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
21.3%
13.2%
14.3%
13.8%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose ability to move independently worsened
23.9%
20.1%
17.2%
10.9%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
11.1%
8.5%
12.0%
8.0%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
13.5%
9.7%
9.6%
9.2%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
12.2%
15.7%
17.3%
14.8%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
7.6%
3.6%
4.6%
5.3%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
2.2%
0.0%
1.0%
1.1%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
1.1%
0.5%
0.5%
0.5%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
3.4%
5.4%
3.1%
2.3%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

80.7%
87.2%
96.2%
96.3%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
78.8%
85.0%
84.9%
84.9%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
62.8%
61.3%
52.2%
50.7%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
7.5%
8.2%
6.8%
6.1%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
7.7%
4.6%
2.2%
1.7%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
1.5%
2.1%
1.2%
0.4%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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