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Hillcrest Health Care And Rehabilitation Center

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Reviews
Overall Rating 1.9 / 5.0 ★★★★★

  • ★★★★★ in the last week

    I Worked there for a short amount of time. The CNA'S are very rude and unwelcoming. They talk About the American's in a different language that American's can't understand in front of patients and Staff. They never have enough linen or supplies to properly take care of the resident's. The CNA'S are verbally abusive to the resident's, They dont properly take care of the residents and they Lack Empathy. Some rooms have 3 residents per room and the room is hardly big enough for 2 residents. If this place is a last resort. I strongly suggest installing a NANNY CAM in your loved one's home. I feel sorry for the residents at that Facility.

  • ★★★★★ 3 weeks ago

    My mom Is being sent here tonight, she is deaf and sometimes uses a walker. I hope and pray that these reviews are incorrect. I hate for you guys to be shut down like rehab center today behind the hospital. Thats a sad case and everyone involved needs to be punished

  • ★★★★★ 2 months ago

    This is a horrible place to have to go to Look at these reviews and no one does anything about it. Very frightening to think you may end up there and die of neglect. Close it down or get some help in that place.

  • ★★★★★ 3 months ago

    Worst place ever it's like entering a third world country when you listen carefully and your loved ones are being assigned for care with the bottom of barrel staff who can't get a job anywhere else; the State of Florida needs to close this place down!!

  • ★★★★★ a year ago

    I'm currently staying her and don't understand the bad reviewed. I find the care I'm getting is very good. The response time is great. I'm unable to walk under my own power and they are right here. When it's time for mess they don't just hand them to me, they tell me each one. If they would ever put something in there I'd know it. I find no reason someone should not come here. Susan

About Hillcrest Health Care And Rehabilitation Center

General Information

Legal Business Name4200 Washington Street Operations LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareSeptember 21, 1984 (33 years)
Capacity240
Residents225
Percent Occupied94%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Hillcrest Health Care And Rehabilitation Center

Hillcrest Health Care And Rehabilitation Center
was reviewed by to have a rating of 2 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

June 17, 2016 - 18 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionGive or get specialized rehabilitative services per the patient's assessment or plan of care.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionGive notice to the resident before a room or roommate change.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.

January 13, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaintGive or get specialized rehabilitative services per the patient's assessment or plan of care.

December 30, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintGive or get x-rays and other tests in a timely manner to meet the needs of residents.

December 4, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure residents maintain acceptable nutritional status.
DFewPotential for HarmComplaintProvide timely notification to the resident before transfer or discharge.
DFewPotential for HarmComplaintTry to resolve each resident's complaints quickly.

June 19, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
GFewActual HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.
GFewActual HarmComplaintProvide doctor's orders for the resident's immediate care at the time the resident was admitted.

April 10, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$3,250 fine
---Fine$1,300 fine
---Fine$1,950 fine
ESomePotential for HarmHealth InspectionEnsure that residents with limited range of motion receive appropriate treatment and services to increase range of motion or prevent further decrease in range of motion.
CManyPotential for Minimal HarmHealth InspectionDispose of garbage and refuse properly.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Hillcrest Health Care And Rehabilitation Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 50min
2hr 35min
ReportedExpected
CNA
55min
45min
ReportedExpected
LPN
55min
1hr 20min
ReportedExpected
RN
4hr 45min
4hr 35min
ReportedExpected
Total Nursing

This facility also provides approximately 30min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

92.2%
89.3%
89.3%
89.3%
93.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
86.5%
91.7%
92.7%
92.2%
94.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
60.3%
61.3%
50.8%
48.5%
52.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
25.0%
24.8%
27.6%
28.4%
27.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
12.0%
14.6%
11.5%
10.3%
17.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents whose ability to move independently worsened
27.9%
24.9%
23.1%
23.9%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antipsychotic medication
13.7%
7.5%
7.1%
4.5%
13.5%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents whose need for help with daily activities has increased
2.1%
8.5%
9.0%
12.4%
5.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who self-report moderate to severe pain
7.1%
10.7%
11.9%
7.2%
7.2%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who lose too much weight
11.5%
13.2%
12.9%
13.1%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who have depressive symptoms
1.6%
1.1%
2.3%
1.1%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a urinary tract infection
1.6%
0.6%
0.0%
0.6%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents experiencing one or more falls with major injury
2.6%
2.8%
3.5%
3.9%
2.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
2.2%
0.0%
1.7%
1.1%
0.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

90.0%
84.2%
81.3%
82.3%
88.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
87.2%
78.8%
78.8%
78.8%
85.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
62.8%
58.9%
60.4%
59.1%
64.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who made improvements in function
9.2%
8.0%
11.3%
7.3%
12.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who self-report moderate to severe pain
2.7%
0.9%
2.3%
4.3%
2.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who newly received an antipsychotic medication
1.2%
1.1%
1.3%
1.2%
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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