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Arbor Trail Rehab And Skilled Nursing Center

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  3. Inverness Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.4 / 5.0 ★★★★★

  • Kathleen Peterson
    ★★★★★ 3 weeks ago

    My cousin was at Arbor Trails. She hated this place and cried often. As verified from friends that visited her it was filthy. The food was horrible and often cold. She was on pain medication and was terminal. She constantly had to ask for her medication. It was constantly late causing her to suffer needlessly. There was an issue with her bowels. I was talking to her while she was on the bowl one night. An aid walked in the bathroom without knocking and asked if she was done. She said, "not yet." The aid responded by saying, "I don't have all damn night to wait for you. " Then she slammed the door. My cousin broke down and couldn't stop sobbing saying that it was always like this. Of all the nurses I found only 2 that treated her with dignity and caring. One was a wonderful man by the name of Bob. My cousin was always happy when he was her nurse. I'm sorry that I don't remember the other nurses name. My lovely cousin passed away there. When friends came to pick up her things 3 days later all her belongings we still in her room never packed up. To add insult to injury her jewelry was gone. My cousin had 4 young children. This was all she had left and was to go to them. Of course the police were called and all the people there swore they never saw the jewelry. Her friends certainly did. These were pieces she always had with her. HIPA violations were also evident. When I'd call to ask how she passed the night oftentimes no one questioned as to who I was and gave me her medical information. When friends visited medical charts were in plain view on the counter, OPENED for anyone to view. If you love your family and friends try to get them out of this facility. If they have any valuables take them with you. Someone there is stealing and others will sware to it. Stealing from the dead is one of the worst things a person could do. This is a horrible place to have to spend one's final days on Earth.

  • Daryl Wendel
    ★★★★★ a month ago

    My grandpa had the most terrible experience here. The food was terrible. Better luck else where.

  • S K
    ★★★★★ 3 months ago

    Where to I begin? My mom was there for a little over a week. Thankfully, I was able to be there for 5 of those days. This place about broke her. I was absolutely DISGUSTED, when one of the activity directors came out of a door and said hello to my mom while we were walking and she had an open beer bottle in her hand. I asked her if that was a beer bottle and she confirmed it was but that they were having a gathering in a room and that she wasn't working. I guess that makes it okay to approach a patient and their family then. This is the same woman who attempted to override my comments that was in my mom's best interest for who she is. Her snide smerks to fellow workers were seen too. Then, let's talk about my mother being served peanut and jelly when on her food paper it specifically noted she is allergic to peanuts. Thankfully she was in sound mind to know and not eat it. It was also asked of the social worker to get a paper and label the sides of the closets to help my mom and it never happened until I brought in paper and did it myself. Then, let's talk about the treatment of my mom's roommate. She is confinded to her bed with limited movement. Her granddaughter said someone was supposed to assist feeding her. The 1 and only person who did attempt to feed her brought in the food, gave her a bite, and started yelling at her claiming she was spitting at her. I came around the curtain and she could careless. I said to offer her her drink. I knew she liked that because I spent time assisting her. I was ignored. Her tray of food was removed less than 5 minutes of being in the room. Thankfully, I was able to share with her case manager who came to visit what I observed and my concern. I did observe CNAs change her that were good to her. I will say the 2 female nurses and Bob were attentive to my mom. The PT had a horrible snotty attitude. However, the OT and speech therapist were nice. In the end, I heard from various patient families their disgust too. I haven't been able to stop thinking about the treatment here and be scared for those who have to be there.

  • darlene mcclellan
    ★★★★★ 4 months ago

    Arbor Trail is full of compassionate, caring people that work hard to find what works to meet individual needs. Whether going to therapy or an Activity you are met with encouraging faces that give it that homey feel. Five stars!

  • STACIE BESSLER
    ★★★★★ 4 months ago

    Arbor Trail in Inverness is an awesome facility, my grandmother lives there and loves it! Everyone is so friendly and attentive to her. I am so pleased to that we chose Arbor Trail.

About Arbor Trail Rehab And Skilled Nursing Center

General Information

Legal Business NameSovereign Healthcare Of Inverness, LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareApril 5, 1990 (28 years)
Capacity116
Residents52
Percent Occupied45%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Arbor Trail Rehab And Skilled Nursing Center

Arbor Trail Rehab And Skilled Nursing Center was reviewed by Medicare to have a rating of 3 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
* Data not availableStaff Rating
* Data not availableRN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

July 27, 2017 - 10 months ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.

June 30, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProvide bedrooms that don't allow residents to see each other when privacy is needed.
ESomePotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionEnsure residents have the right to have a choice over activities, their schedules, and health care according to their interests, assessments, and plans of care.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionKeep residents' personal and medical records private and confidential.

Staffing Levels Per Resident per Day

Data Not Available

Quality Measures for Long Stay Residents

98.8%
100.0%
100.0%
100.0%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.3%
100.0%
100.0%
98.8%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
54.8%
61.8%
71.1%
61.1%
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
34.4%
28.2%
30.0%
30.4%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
39.7%
27.6%
19.0%
14.8%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose ability to move independently worsened
12.2%
8.5%
3.4%
0.0%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
23.8%
7.1%
14.1%
13.4%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
2.8%
9.6%
5.8%
10.1%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
5.3%
10.0%
5.6%
6.2%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
3.8%
5.5%
2.0%
5.1%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
2.8%
2.6%
2.5%
1.3%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
11.3%
4.8%
3.5%
5.1%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
2.7%
3.6%
4.5%
3.8%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
6.0%
4.1%
1.5%
0.0%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

95.7%
94.5%
93.3%
94.1%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
87.1%
90.1%
90.1%
90.1%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
75.8%
79.3%
78.7%
78.0%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
30.9%
25.2%
12.7%
13.1%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
0.7%
0.8%
0.9%
2.4%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
1.1%
0.7%
0.4%
0.0%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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