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Consulate Health Care Of Jacksonville

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  3. Jacksonville Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.1 / 5.0 ★★★★★

  • Mindy Martin
    ★★★★★ 3 months ago

    I work at Consulate and I think it's a great place to work. The staff are really hard working professional people who really do care. No work place is perfect. Please remember that just because someone is posting drama on the news or online does not make it true. Come see for yourself how friendly our staff are and how clean our building is every day. I eat the food almost everyday for lunch and sometimes dinner. I think it's very good. Ask our long term residents what they think. I know they will tell you the same thing I am writing. They are happy living with us and we love each and every one of them. As far as our short term rehab...you won't find any better. All who come here short term get better and go home happy and healthy. Don't let other judge for you. Come see for yourself. I look forward to meeting you!

  • John Taylor
    ★★★★★ 3 months ago

    Our team at Consulate care for our residents, many with complex medical conditions. This is a facility with open arms to everyone. I have witnessed patients walking who haven't walked for years. Families have entrusted Consulate with caring for their their loved ones for many years.

  • brooke lane
    ★★★★★ 2 months ago

    I have been a resident at Consulate for three dreadful years I have been stolen from I have been neglect you're supposed to get a shower every other day on average I will get one maybe once a week I've gone two weeks without getting a shower they change you on a regular between eight hours and 12 hours they have to double diaper the patients because they know it's going to be so long before they Get changed again The food here is horrible it's not edible So I spend up to $20 a night ordering Uber eats or Bite Squad etc. I have absolutely nothing to say good about this please I am on the first bus out is soon as I have a bed available at another place I am gone.. and the therapy Is a complete joke and it's so expensive I'm already paying out of the pocket to be here and then they expect me to pay all this other money for BS therapy that doesn't even do anything I'm sorry I'm venting obviously I'm very unhappy with this place...And they have no respect for your personal property they will come in and go through her things without your consent I also feel bad for their employees because they have so many patients and only so many employees each patient can't be taken care of like they deserve to be because they're not enough employees anyways I'm very disappointed in this place and if you care about your love ones I would highly suggest you find another place I can't believe i've stuck it out for as long as I have but they kept promising me things would be better and I have yet to see any kind of change it's really sad

  • Hanna SKinner
    ★★★★★ in the last week

    I am a CNA student for one of the local schools here in Jacksonville, and Consulate Healthcare Nursing and Rehab is contracted through my school, and we did two days of clinicals there this past week. Let me start with how unprofessional and unethical most of the workers are. I was to make three beds, and there were no clean linen in the linen closet, and when I went to the laundry room to ask for these linens that were needed, I was scolded by the woman working that morning... she was incredibly unprofessional and using foul language towards me. Both mornings that my class and I worked, there was no preparation, or supplies. There were also accounts of foul language used around the residents... The place was dirty, not well-kept, unorganized, and a lot of the employees there were seriously rude and unprofessional. I seriously would not recommend putting a loved one in this facility, because SOME of the staff comes off as nonchalant, unethical and rude. The residents there were very sweet, and I wish them all the best, and Alex(RN) & April(RN) were both very sweet, compassionate and helpful! PLEASE, DO NOT SEND YOUR LOVED ONES TO THIS FACILITY.

  • Andy Torres
    ★★★★★ in the last week

    I was doing my CNA clinicals here at this facility, I went Tuesday and Thursday for 10 hours and I had a good and bad CNA, the first CNA was bad, he basically had "smoke breaks" for 15 minutes when in reality he was gone for 30 to 45 minutes, he cleaned patients with contaminated towels, my second CNA was better, I've had no problems with her BUT the rest of the staff were very unprofessional, the laundry staff will yell at you for getting clean bedsheets from the laundry and complain that they just put new linens in the closet for us but I went to go check and it's still empty! They were very disorganized, my teacher and the other students waited for almost an hour for our CNAs to come for work, most of the residents were basically neglected, a nurse yelled at her patient for asking for food, she yelled at her as if she committed a big mistake in her life!! I was so shocked on what I've seen! I couldn't believe it at all, I just wish the best for all the residents there, I wouldn't want them getting neglected or abused or anything of that nature, PLEASE fix your staff and PLEASE fix your organization

About Consulate Health Care Of Jacksonville

General Information

Legal Business NameJacksonville Facility Operations LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareAugust 9, 1996 (23 years)
Capacity116
Residents99
Percent Occupied85%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Consulate Health Care Of Jacksonville

Consulate Health Care Of Jacksonville was reviewed by Medicare to have a rating of 1 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

January 11, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

September 8, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide care for each resident in a way that maintains or improves their quality of life.

September 1, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmHealth InspectionQuickly tell the resident's doctor the results of laboratory tests.
DFewPotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionProvide housekeeping and maintenance services.

August 31, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintHave enough nurses to care for every resident in a way that maximizes the resident's well being.

July 26, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmComplaintEnsure residents have the right to have a choice over activities, their schedules, and health care according to their interests, assessments, and plans of care.

February 17, 2015 - 4 years ago

 Residents AffectedSeveritySource/TypeDescription
---Payment DenialPayment denial for 6 days

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Consulate Health Care Of Jacksonville require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

3hr
2hr 20min
ReportedExpected
CNA
1hr 10min
40min
ReportedExpected
LPN
25min
1hr 10min
ReportedExpected
RN
4hr 35min
4hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 40min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

83.2%
82.8%
82.8%
82.8%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
91.6%
98.8%
74.1%
88.4%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
28.9%
40.5%
26.8%
21.1%
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
26.6%
28.9%
33.3%
30.4%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
18.7%
5.5%
19.3%
31.4%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose ability to move independently worsened
13.9%
15.6%
17.3%
21.2%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
9.9%
11.8%
14.7%
25.7%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
5.0%
10.1%
12.9%
9.4%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
5.7%
6.1%
3.9%
2.0%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
7.7%
3.9%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
0.0%
2.5%
0.0%
1.2%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
3.6%
3.8%
3.5%
4.7%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
3.1%
5.8%
2.4%
4.7%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

81.4%
89.0%
89.2%
89.2%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
80.5%
86.4%
86.4%
86.4%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
53.7%
56.0%
58.8%
65.0%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
0.8%
0.0%
1.7%
3.1%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
6.8%
5.1%
2.8%
9.1%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.4%
0.0%
0.4%
0.5%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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