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Consulate Health Care Of Jacksonville

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Reviews
Overall Rating 2.3 / 5.0 ★★★★★

  • Q Nunna
    ★★★★★ a week ago

    My grandmother was just transferred there and it took the staff almost 24 hours before they gave her food using the feeding tube. The nurses had no empathy, the facility smells like piss where the patients stay and it IS the nastiest place you ever want to let your loved one stay!!! Please come evaluate this place the website is all nice and neat but wait until you go to see the residents, its a different environment!!

  • Sue Benedict
    ★★★★★ 3 weeks ago

    This facility needs to be shut down, my sister gets ignored for her medication, has developed a bed sore from lack of care, meals come sporadically and she's in constant pain yet no response, my brother in law who lives miles away responds faster then someone down the hall, RIDICULOUS!! (I'm only giving one star because NO star is not an option)

  • Michael Sugden
    ★★★★★ 3 months ago

    So my mother (for an accurate age range, my grandmother adopted me) recently had hip surgery. After leaving the hospital the location got an infection so she returned to the hospital. This time they decided to admit her into a rehab/nursing home until it was healed so that she could have round the clock help. They gave me a few names of facilities and I checked them all out. They all had rather low reviews so I picked the one closest to me. I figured at least then if something happened I would be right down the road. After being there almost 24 hours she called me sounding very distraught. She told me that when she first got there they told her that they weren't going to help her to the bathroom so she needed to put a diaper on and they would change it when they could. And she couldn't sleep all night because they never came to check on her and didn't give her any pain medication, anti-biotics or her oxygen treatment. I called the main office and was transferred to 4 different people in the first minute, then put on hold for 20 minutes. So I hung up and called back. I threatened to bring the police there if they didn't give me answers. They assured me it was being taken care of very soon and that they would have the nurse call me back with an update. 3 hours later they still had not done anything. We decided to pull her out of there. By the time we got there they had hooked her up to the oxygen, hooked up the IV with anti-biotics. Too little too late. I told them we were going to be taking her home and they needed to change out the bandages before we leave. They refused to do it. They weren't going to let her go and tried everything to get her to stay. Again I had to threaten to bring the police in. Then they were ok with us leaving but still refused to change the bandage and refused to send her home with her medications. So we left, just a patient gown and dirty diaper. I stopped by CVS on the way home so that I could change the bandages myself. This place should be shut down. As you walk in you are overwhelmed with the stench of human waste. As we were walking in the building and through the building, other residents were complaining of how bad it was. My mothers room was close to 90 degrees. All they had was a small window unit in each room and her roommate preferred to have it turned off. So if you ever run into a situation where you have to make the decision, pay attention to the reviews and NEVER have your loved one stay at Consulate Health Care of Jacksonville on Southpoint Drive in Jacksonville, FL. I would rate it negative 5 stars if I could.

  • Michelle Cherry
    ★★★★★ a month ago

    EXTREMELY RUDE .. PROCEEDED TO TELL ME THEY DIDNT CARE IF I SENT MY FAMILY MEMBER THERE OR NOT

  • Michelle Kirkland
    ★★★★★ 2 years ago

    My mother is receiving physical and respiratory rehabilitation at Consulate and we couldn't be more pleased with her care and progress. Everyone is very kind, respectful, warm and caring. No matter what day or time I am there it is always the same. In particular she is cared for in the evenings by Anthony and Grace, both of whom are such wonderful people. The facility is modern and equipped properly and always clean. You will rest easy at night knowing your loved one is being cared for properly.

About Consulate Health Care Of Jacksonville

General Information

Legal Business NameJacksonville Facility Operations LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareAugust 9, 1996 (21 years)
Capacity116
Residents99
Percent Occupied85%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Consulate Health Care Of Jacksonville

Consulate Health Care Of Jacksonville
was reviewed by Medicare to have a rating of 2 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 8, 2016 - 15 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide care for each resident in a way that maintains or improves their quality of life.

September 1, 2016 - 15 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmHealth InspectionQuickly tell the resident's doctor the results of laboratory tests.
DFewPotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionProvide housekeeping and maintenance services.

August 31, 2016 - 15 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintHave enough nurses to care for every resident in a way that maximizes the resident's well being.

July 26, 2016 - 16 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmComplaintEnsure residents have the right to have a choice over activities, their schedules, and health care according to their interests, assessments, and plans of care.

September 30, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintAllow residents the right to participate in the planning or revision of care and treatment.

August 20, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionMake sure that residents receive treatments/services to maintain or improve their ability to care for themselves.
DFewPotential for HarmHealth InspectionConduct initial and periodic assessments of each resident's functional capacity.

February 17, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Payment DenialPayment denial for 6 days
JFewImmediate JeopardyComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
JFewImmediate JeopardyComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
JFewImmediate JeopardyComplaintProtect each resident from mistreatment, neglect and misappropriation of personal property.
JFewImmediate JeopardyComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Consulate Health Care Of Jacksonville require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

3hr
2hr 20min
ReportedExpected
CNA
1hr 10min
40min
ReportedExpected
LPN
25min
1hr 10min
ReportedExpected
RN
4hr 35min
4hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 40min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

93.2%
83.2%
83.2%
83.2%
93.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
96.5%
86.4%
88.9%
90.5%
94.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
39.5%
40.0%
29.7%
32.5%
52.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
28.4%
25.9%
19.7%
30.0%
27.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
11.0%
17.3%
17.2%
10.7%
17.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents whose ability to move independently worsened
12.0%
13.9%
12.8%
12.3%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antipsychotic medication
13.6%
7.0%
19.1%
12.5%
13.5%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents whose need for help with daily activities has increased
11.0%
0.0%
1.2%
0.0%
5.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who self-report moderate to severe pain
6.0%
3.8%
2.5%
2.4%
7.2%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who lose too much weight
8.3%
3.8%
6.9%
10.2%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who have depressive symptoms
0.0%
0.0%
0.0%
1.2%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a urinary tract infection
2.4%
2.5%
3.7%
2.4%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents experiencing one or more falls with major injury
2.1%
3.4%
3.1%
3.9%
2.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

97.3%
95.7%
83.6%
78.5%
88.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
91.7%
80.5%
80.5%
80.5%
85.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
59.8%
44.3%
38.0%
50.5%
64.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who made improvements in function
11.0%
5.0%
3.4%
2.9%
12.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who self-report moderate to severe pain
5.2%
2.4%
2.3%
5.5%
2.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.5%
0.0%
0.0%
0.5%
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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