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Cross Care Center

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  2. Florida
  3. Jacksonville Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.0 / 5.0 ★★★★★

  • Cyndi Burrage
    ★★★★★ 3 months ago

    I wish we could get my mom out of there and into a better place! It smells like urine and the sewage backs up thru the floor all the time! My poor mom is miserable there. The staff will lie when I call to talk to her and say she is playing Bingo or in the dining hall when I know she is not!!! They just don't want to be bothered to find her. Not like she could be far! The staff comes and goes daily. It is an unorganized mess in there. Half the time they do not even know where the sign in and out book is located. I have called for hours at a time when NOBODY answers the phone and have been on hold up to 20 minutes when I have called to speak to my Mom. This place is unfit and nasty for humans!

  • Rick James
    ★★★★★ 4 months ago

    If you truly value the well being of your loved one DO NOT bring them to this establishment. The owner of this establishment uses this facility solely for profit. There is NO care at this center. No direction, staff has been in and out the door. Most of the employees I have talk to fear and hate the owner for the ill treatment he provides to them. Unsanitary conditions riddle this place like a plague. It's a wonder this place hasn't been shut down. In my findings there has been several investigations on illegal activities performed here. INCLUDING A RAID BY THE FEDS! BEWARE AND BE WARNED BELIEVE THE BAD RATINGS! Don't let the lies draw you or your loved one to this horrible establishment. REPORT ABUSE.

  • Myrelis Trujillo
    ★★★★★ 4 months ago

    They have always been good to my dad and they are always keeping me informed of what's going on. Anytime i have a question or concern I am able to call or go up there and I get attended right away my only issue is the bathing schedule and some of the nurses aren't to friendly but I do have my few that I absolutely love.

  • Jane Doe
    ★★★★★ 4 weeks ago

    Believe all the negative reviews! The five star reviews are from employees trying to keep their job!

  • Steve Sweeting
    ★★★★★ 9 months ago

    Its horrible. The staff are rude you cant get a hold of anybody after 5:30 .there are some nice people there but overall its horrible.

About Cross Care Center

General Information

Legal Business NameSaints 120 LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareApril 19, 1991 (27 years)
Capacity120
Residents98
Percent Occupied82%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Cross Care Center

Cross Care Center was reviewed by Medicare to have a rating of 3 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

January 31, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

January 19, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.

October 20, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionKeep all essential equipment working safely.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionProvide residents with private access to a telephone.

May 9, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintLimit the charges against residents' personal funds for items or services for which payment is made under Medicare or Medicaid.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Cross Care Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

3hr 10min
2hr 15min
ReportedExpected
CNA
55min
35min
ReportedExpected
LPN
1hr 5min
55min
ReportedExpected
RN
5hr 10min
3hr 45min
ReportedExpected
Total Nursing

This facility also provides approximately 50min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

85.3%
89.7%
89.7%
89.7%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
87.2%
79.8%
77.6%
76.2%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
50.0%
36.0%
38.7%
-
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
44.0%
49.3%
47.9%
50.0%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
5.3%
11.4%
5.8%
10.6%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose ability to move independently worsened
22.6%
17.1%
20.7%
17.3%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
17.5%
9.2%
17.9%
7.8%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
14.0%
15.5%
18.8%
13.8%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
11.3%
3.9%
9.6%
7.8%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
1.6%
0.0%
0.0%
1.4%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
1.3%
1.4%
2.7%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
8.1%
6.0%
7.1%
6.2%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
4.7%
7.1%
8.2%
7.5%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
0.8%
0.0%
0.0%
0.0%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

52.2%
56.0%
57.4%
49.3%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
85.9%
66.0%
66.0%
66.0%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
-
-
-
-
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
0.0%
5.6%
2.6%
2.0%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
7.4%
4.3%
8.0%
2.9%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
1.6%
1.6%
2.7%
1.0%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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