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Cypress Village

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  3. Jacksonville Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.8 / 5.0 ★★★★★

  • Jerry Risi
    ★★★★★ 2 months ago

    My wife and I have lived at Cypress Village almost a year. All the staff in Assisted Living are very helpful. The dining staff helps with everything we need no matter what. They have been excellent to me and my wife. Especially when my wife was in the hospital and rehab for a month they took care of me like I was their own father. Everyone here is honest, kind, and respectful. They watch over us and they care. I wish I could name them all, but there are too many. I want to personally thank them for everything they have done for my wife and I. Jennifer and Emily have helped to answer all my questions and requests. The medication technicians are great- they make sure you take your medications. There is nothing to complain about. I wasn't too keen on this at first, but I know I cant take of us alone anymore and the staff here has taken up my slack. There is nothing that I have asked for that I haven't received. Madison the housekeeper is great, she takes care of all of our cleaning needs. When I (Leona) spent time in the Rehab Center the staff was very good to me. They were kind and respectful of how I was feeling but helped me get well enough to return home- to my family and my husband's great appreciation! - Jerry and Leona Risi

  • Ray Reiss
    ★★★★★ 4 months ago

    I have been living here and doing rehab since Dec 23, 2017. I have been in 5 other facilities in the last 10 months and Cypress Village is totally outstanding! . The rehab therapists are professional, caring and attentive. They go out of their way to understand your problem and help resolve your handicap. The administration and staff are caring and interested in you as a person. In addition, I truly have enjoyed the activities staff and the programs they provide. In addition to the music, outings, and other programs...I can't believe I even like bingo now. I look at the team at Cypress Village as my friends and family.

  • Carroll Ashby
    ★★★★★ 4 months ago

    Continues to be an easy place to live. Plenty to do if you want to do it. On campus dental and medical care is available. Formal or relaxed dining. Associates seem to really care about the residents Own my house, Cypress shares the maintenance. First class rehab facility! Staff professional and caring. Entertainment programs are top notch. I would highly recommend!

  • Terri Cherry
    ★★★★★ 2 months ago

    We took our time researching several senior living facilities before our widowed father purchased a home in Cypress Village near Mayo . Little did we know just how little the monthly maintenance fee does for you ! Our 80 year old father despite seeing Him every week and living nearby has fallen several times and has had RESIDENTS assist him and also hide information from security and US ! After we contacted management concerned that the liability for having elderly residents assist our father is great and could potentially seriously injure someone! Also despite many concerns that anyone living in cypress village can "add on " anyone to their account..... our father ended up hosting his brother and friends which we cannot believe is allowed ! Now our father has moved a woman in from Alaska he met online and she is already pressing for marriage! In Florida you cannot put someone out of the house if they were invited ! We cannot get this woman out of their and our father is being manipulated ....... no one really seems to want to get involved and preserving residents financial assets from fraud seems lacking !!! We are even concerned that our ability to decide medical treatment for our Dad will be affected ! This is a haphazardly run business that looks good from the street ..... but their practices for keeping residents safe are sorely lacking! Worst decision we EVER made ! We are to late to help our Dad...... don't move here !! In response to your response "owner"..... this is a person our Dad has claimed to know for 50 years..which is FALSE. .. we have information that could have protected him! NO one was willing to assist us !!! You are mistaken and lack actual facts about this !! You have a don't ask , don't tell mentality and really do not investigate anything ! Which is interesting since my father was questioned on 2 occasions about a long term 90 plus year old resident who was potentially being manipulated by someone --- I guess HE was the resident you were protecting ? Not our Dad !!!

  • Debra Erler
    ★★★★★ 4 months ago

    TERRIBLE PLACE! Shoved him out the door after so-called rehabilitation. No communication between staff members! Some of the care givers were nice, but all they care about is the almighty dollar. If I could give them no stars, I would.

About Cypress Village

General Information

Legal Business NameCcrc Opco - Cypress Village, LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareOctober 14, 1991 (27 years)
Capacity120
Residents103
Percent Occupied86%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityYes
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Cypress Village

Cypress Village was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 8, 2017 - 15 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintOperate and provide services according to Federal, State, and local laws and professional standards.

April 27, 2017 - 1 year ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionKeep all essential equipment working safely.
ESomePotential for HarmHealth InspectionProvide food in a way that meets a resident's needs.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.

December 20, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide care by qualified persons according to each resident's written plan of care.

February 18, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Cypress Village require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

3hr 45min
2hr 30min
ReportedExpected
CNA
1hr 30min
45min
ReportedExpected
LPN
1hr 10min
1hr 15min
ReportedExpected
RN
6hr 25min
4hr 30min
ReportedExpected
Total Nursing

This facility also provides approximately 2hr 25min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

91.1%
95.5%
95.5%
95.5%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
85.4%
100.0%
97.9%
97.9%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
25.0%
16.7%
22.9%
38.5%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
15.6%
-
18.0%
17.4%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
28.2%
21.6%
24.4%
15.2%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
10.3%
14.8%
20.6%
15.4%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
2.5%
10.8%
6.4%
10.6%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
6.7%
3.3%
2.6%
5.4%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
-
16.2%
21.8%
15.2%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
2.5%
2.7%
10.6%
4.3%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
2.4%
2.6%
4.3%
8.3%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
1.6%
2.4%
0.0%
0.0%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

97.3%
94.3%
94.1%
95.7%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
92.0%
92.9%
92.9%
92.9%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
67.9%
70.2%
69.0%
72.1%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
26.6%
25.2%
28.1%
33.9%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
1.6%
1.8%
3.0%
3.4%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.2%
0.8%
0.7%
0.3%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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