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Cypress Village

  1. Skilled Nursing Home Facilities
  2. Florida
  3. Jacksonville Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.8 / 5.0 ★★★★★

  • Holley Akers
    ★★★★★ a week ago

    This place was miserable for my mom. Its expensive and looks nice on the outside, but it's not the place to put your loved one if they aren't 100% Able to take care of themselves. The staff in assisted living and skilled nursing just doesn't care about the people they are supposed to be taking care of. My mom was living in assisted living and was never helped to clean or bathe herself, unless I did it. Her bathroom/room was never cleaned unless I complained about it. The worst part was after a fall (my mom had several there) she was confined to a hospital bed in her room. The cna brought the food to her room and just left it on a table in the living room-there was no way she could even get up to get it. I would call/email the head nurse and never get responses and even questioned whether she needed higher care. I was continuously told she was properly in assisted living and that they could provide and assist her with everything, but that was a LIE. They couldn't or wouldn't hep her, and provided no help in the process of determining if other options would be more suitable. They just want your money and they don't provide any care. They don't update the family when something happens, even when given her doctor appointment info, they always forgot to take her (and yes, charge extra for that).Like another poster I have waited over a year to post this review as I was so mad, but I can't let another person place their loved one here without speaking up. I was lost when looking for a place where my mom would be safe and taken care of, and all I can emphatically say is this NOT the place for your loved one.

  • Dana Bodney
    ★★★★★ 5 months ago

    The resident programs offered at Cypress Village in Clare Bridge is amazing. My mother is thriving with the mental stimulation. They go on outing a couple of times a week on the bus - and actually leave the community to go to restaurants, museums, the zoo or shopping. They have live entertainment twice a week, daily exercise B-Fit classes, golf cart rides around the community, pet therapy, music therapy, art therapy. The unique parties they have for birthdays, holidays or just any ole reason to have a party - are amazing. I feel so lucky to have my Mom at Cypress Village.

  • Brian Rossman
    ★★★★★ 5 months ago

    Nothing but great things to say about Cypress Village! My mother has been a resident in the skilled nursing area for about four months. Her rehab therapy is going well and she likes her nurses and doctors very much. The staff keeps her busy with weekly social events and do a really nice job of celebrating holidays and recognizing special occasions. The grounds are lovely and well-landscaped and the building interior is always clean and maintained. Overall, it's been a great place for our mother to recover and I'd highly recommend!

  • Mrs. Brown
    ★★★★★ 5 months ago

    The manager of the dining facility is outstanding! My parents are residents at Cypress who recently had elderly siblings visit. Everyone in Dining went above and beyond to welcome their visitors . A wonderful meal was served in the formal dining room and even though it was at the very end of the normal serving hours, all were treated with respect and patience. Everyone commented on how accommodating the manager and staff were and how delicious the food was! These three elderly couples have trouble getting out to restaurants together anymore so it was a very special day for them. Thank you, Cypress Dining Manager & Staff for making this day possible (and for making my Dad his favorite birthday cake at my request last March.)

  • Cindy Brown
    ★★★★★ 5 months ago

    Clare Bridge has been the best thing in the world for my parents. The people who work there are so patient and caring toward the residents. My parents feel like the workers and nurses are their "friends." Robin, the Director of Clare Bridge (Memory Care) communicates with me regularly about my parents' care. Even Administrators of the facility stop by and spend time with individual residents in Clare Bridge. When it was time to move my parents from Assisted Living into Memory Care, everyone there worked patiently with us so we felt comfortable every step of the way. They made sure my parents felt at home and got them involved in the numerous activities from day one. They are much more active and happier now than when they were in Assisted Living! We are thankful for Cypress every day!

About Cypress Village

General Information

Legal Business NameCcrc Opco - Cypress Village, LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareOctober 14, 1991 (28 years)
Capacity120
Residents103
Percent Occupied86%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityYes
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Cypress Village

Cypress Village was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 8, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintOperate and provide services according to Federal, State, and local laws and professional standards.

April 27, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionKeep all essential equipment working safely.
ESomePotential for HarmHealth InspectionProvide food in a way that meets a resident's needs.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Cypress Village require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

3hr 45min
2hr 30min
ReportedExpected
CNA
1hr 30min
45min
ReportedExpected
LPN
1hr 10min
1hr 15min
ReportedExpected
RN
6hr 25min
4hr 30min
ReportedExpected
Total Nursing

This facility also provides approximately 2hr 25min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

91.1%
95.5%
95.5%
95.5%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
85.4%
100.0%
97.9%
97.9%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
25.0%
16.7%
22.9%
38.5%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
15.6%
-
18.0%
17.4%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
28.2%
21.6%
24.4%
15.2%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
10.3%
14.8%
20.6%
15.4%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
2.5%
10.8%
6.4%
10.6%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
6.7%
3.3%
2.6%
5.4%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
-
16.2%
21.8%
15.2%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
2.5%
2.7%
10.6%
4.3%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
2.4%
2.6%
4.3%
8.3%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
1.6%
2.4%
0.0%
0.0%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

97.3%
94.3%
94.1%
95.7%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
92.0%
92.9%
92.9%
92.9%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
67.9%
70.2%
69.0%
72.1%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
26.6%
25.2%
28.1%
33.9%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
1.6%
1.8%
3.0%
3.4%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.2%
0.8%
0.7%
0.3%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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