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Cypress Village

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  2. Florida
  3. Jacksonville Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.8 / 5.0 ★★★★★

  • Joanna Stachura
    ★★★★★ a month ago

    Our Mother has been very well cared for these past 18 months in the Long Term Care wing of the Health Care Center. The entire staff seems to know my Mom by name and they sincerely care for her well being. I visit regularly and thoroughly enjoy the Activities Staffs' many high quality musicians, singers, & other special events designed to engage the residents. The physical facility is consistently clean and being updated regularly. Our entire family feels blessed to have our Mom living here! Did I mention the food is yummy, too? ????

  • gloria matle
    ★★★★★ 2 months ago

    I Worked at Cypress Village Retirement Community from 1987 as Resident Services Coordinator, I RETIRED from Cypress Village and bought a home there immediately, got married shortly after and lived there with my husband until April 2015. We loved it there so much, we would never have left but my husband became ill and my children lived in Ky and wanted us to be close to them. The residents are very active with many things to get involved in. A wonderful place to live and be active and stay young.

  • Avery Garner
    ★★★★★ 2 weeks ago

    The health care center's clinical and therapy teams are among the best in the region with strong partnerships, innovative programs, and low hospital readmission rates.

  • Keilah Hecht
    ★★★★★ 2 months ago

    Completely irresponsible. My husbands grandfather was in the long term living here and EVERY time we came to visit (which was nearly everyday) he was either soaked in coffee,pee, or in dirty clothes. Continuously we would get excuses such as them being short staffed, or the previous shift left I'm like that. I complained to the director of nursing who as always said "they would work on it". Their response was "if you don't like it here, you can remove him", problem was he is 99 years old and not easy to move. He was there for a few months. AWFUL!

  • Jim Baur
    ★★★★★ a week ago

    Don't let their proximity to Mayo fool you. They are not associated with the Mayo Clinic. Don't let the score on Google Reviews fool you. They are lumping in all of the communities and programs, and their own employees' comments to achieve that score. If you analyze the comments pertaining to the rehab hospital (sort by 'lowest rating'), especially pertaining to the patients who can't care for themselves, the reviews are horrible. That was our experience with my elderly Mom. I'm not all negative, so I'll start off with the positives, the way my mother taught me: 1. PT's and OT's are great, 2. The CNA's are good...If you're lucky, you can even get one to smile (although they are grossly understaffed) 3.They keep the front of the place looking nice (but don't look out the patient's window), 4. One of the security guards is friendly, 5. When you speak to administration with concerns, they are gifted in telling you what you want to hear,.. congrats, Corporate!, 6.The food smells good., 7. They have plenty of Purell, but don't expect them to notice the batteries are dead on half of the dispensers. The negatives (I intentionally gave myself 2 weeks to cool-off before writing this): 1. Don't expect anyone to greet you at arrival, or show you around, tell you where the linen closet is, tell you the types of supplies they have, or anything about meals. 2. No one is looking at the bigger picture of the patient's health and care....tunnel vision, poor or no communication both inter- and intra-disciplinary. 3. Medical staff have major issues. My mom was almost given the wrong medication 4 times. One pill was an antipsychotic, one was a medication that was already identified as giving her horrible side effects of diarrhea and loss of appetite for days, on top of that, they tried to give her Miralax after 10 days of diarrhea. The 4th were meds for "Ms. Rogers" (who is that?). We threatened to leave unless they changed doctors on the 3rd week. The replacement seemed promising, although I don't think he ever physically came back. During the first week, they suspected a c-diff infection and ran the wrong test, never got results back, and for 3 more weeks, a third of the staff thought they got a second stool sample, a third thought they didn't need it , and a third thought they still needed to get it. They finally collected the sample a few days before discharge. 4. They don't supply the linen closet properly and regularly. We were given a very rude response when we asked for more towels to clean up diarrhea on the floor and they didn't offer to help. 5. Looking out her window, I could see 3 other rooms with the window screens in the shrubbery, and a broken flower pot in the walkway. Either no one noticed, or someone noticed but didn't report, of someone reported but no one cared to correct. 6. I asked if they supplied chux pads. The CNA's and nurses didn't know. I asked administration at the "care meeting" (don't let that fool you) and each discipline was asking each other. No one knew, so I bought a pack from CVS. 7. One of the most likely places for a human to fall in Jacksonville would be in a therapy "gym" at a rehab hospital, right?... so, why do they have floor outlets with power cords placed perfectly as trip hazards? Hire an electrician and move the outlets to the wall. I brought the concern to the therapist and she said, "yeah, I know. We keep reporting it". When I brought it to higher levels, the response was more and more dismissive. That seems to be the theme unfortunately in this type of system. The higher the heels and the fancier the work attire, the less likely sleeves are rolled up and the more insulation is placed between the decision makers and the customers/patients. My advice to anyone looking for a rehab hospital: stay far away from Cypress Village. My advice to the therapists, to the one good nurse, the CNA's, and the friendly security guard: either get promoted so you can turn that place around or take your good work ethic somewhere else. You're better than that! Chux pads???? --deer in the headlights!

About Cypress Village

General Information

Legal Business NameCcrc Opco - Cypress Village, LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareOctober 14, 1991 (28 years)
Capacity120
Residents103
Percent Occupied86%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityYes
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Cypress Village

Cypress Village was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 8, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintOperate and provide services according to Federal, State, and local laws and professional standards.

April 27, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionKeep all essential equipment working safely.
ESomePotential for HarmHealth InspectionProvide food in a way that meets a resident's needs.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.

December 20, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide care by qualified persons according to each resident's written plan of care.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Cypress Village require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

3hr 45min
2hr 30min
ReportedExpected
CNA
1hr 30min
45min
ReportedExpected
LPN
1hr 10min
1hr 15min
ReportedExpected
RN
6hr 25min
4hr 30min
ReportedExpected
Total Nursing

This facility also provides approximately 2hr 25min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

91.1%
95.5%
95.5%
95.5%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
85.4%
100.0%
97.9%
97.9%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
25.0%
16.7%
22.9%
38.5%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
15.6%
-
18.0%
17.4%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
28.2%
21.6%
24.4%
15.2%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
10.3%
14.8%
20.6%
15.4%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
2.5%
10.8%
6.4%
10.6%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
6.7%
3.3%
2.6%
5.4%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
-
16.2%
21.8%
15.2%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
2.5%
2.7%
10.6%
4.3%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
2.4%
2.6%
4.3%
8.3%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
1.6%
2.4%
0.0%
0.0%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

97.3%
94.3%
94.1%
95.7%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
92.0%
92.9%
92.9%
92.9%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
67.9%
70.2%
69.0%
72.1%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
26.6%
25.2%
28.1%
33.9%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
1.6%
1.8%
3.0%
3.4%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.2%
0.8%
0.7%
0.3%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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