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Heartland Health Care Center Jacksonville

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Reviews
Overall Rating 2.0 / 5.0 ★★★★★

  • Pamila Roebuck
    ★★★★★ in the last week

    I love this place! My mom has been here 3 years and she is so much healthier and happier. The staff is always helpful and friendly. The areas are clean and clutter free. Super nice ??

  • Eric Hal
    ★★★★★ 3 months ago

    Disgusting people work at this place. They will evict your loved one if you bring a legitimate concern to them. Kate the administrator will tell you some state law that don't exist as to why your loved one is being evicted. If you want to lose your love one Heartland on Normandy is the place to go

  • Kevin McCaddy
    ★★★★★ 3 months ago

    Poor service. Do not trust them with your loved ones care. If you bring up any legitimate concerns, they will evict the patient and tell them not to return.

  • Victoria Crawford
    ★★★★★ 6 months ago

    My 85 year old mother was admitted on Aug 31 for recovery and therapy due to a total knee replacement surgery. She was there for 31 days. During this time she received excellent care from nursing staff and from the Rehab staff. The nursing staff including Deborah, Renita, Wilta, Alice and Tiffany were superb.. Treating my mother with upmost care and genuine concern. Always willing to speak to me if I had a concern or question. The rehab staff were just as excellent. Friendly, caring, and loving to the patients I saw including my mom and I was there everyday -sometimes twice a day. Tonya, the DOR, and the staff, Laneka, Yasir, Sebrina, were amazing. The facility is clean and so are the patients. I have no complaints- not one. I would if the need arose use this facility again. My mother did well and we brought her home. My advice is go to the facility and do a walk thru and see for yourself. It is worth your time.

  • Carole Parker
    ★★★★★ 7 months ago

    My mom is to be placed here today. After reading these comments I feel compelled to notify the director of this facility, as well as other staff, that inadequate care will NOT be tolerated, to state the least. I do hope you all prove these individuals are misguided and I'm shown something different from these opinions. Otherwise, there will be a come to Jesus meeting. I am not afraid to report and contact anyone deemed appropriate to right a wrong situation where my mother's care is concerned. Fair warning. Update: been here since about 4pm and have yet to really speak to any of the staff. This is disheartening to state the least. Upon arrival the halls were full of patients and people. Extremely noisy. No televisions in rooms...wth? Don't they realize patients need stimulation between therapy and visits?! This is therapy 101 folks. Further, the furniture in the rooms is old and scratched up, the shelving looks like it came from Wal-Mart. The place needs painting and updated. Not at all what it looks like on the website. Total misrepresentation. But most importantly I was told by one of the staff that they don't carry my mom's nutritional supplement that she has to be fed with through her peg tube. And...I was told by rep that they also handle infusions but they don't...a big concern since I am trying to get my mom's vitamin c infusions started. This is rather disappointing. Not happy so far...BTW...only 2 nurses on floor with one in dining room??? What if there is a fire? I have many concerns that need to be addressed... Update: well someone must be reading these reviews because when I came in today the atmosphere was a lot different. Although it still needs major improvement the smell has dissipated. Update...I have to say my experiences with the staff and facility this week has taken a 180 degree turn from this past weekend when my mom was admitted. I actually have been somewhat blown away. From Admissions, Shannon in Social Services to the nurses on the floor, the cleanliness of the facility and, last but not least, the Wonderful, Magicial PT therapist Nikolay! They really need to utilize Nicolay as patient entertainment with his stories, funny antics and most importantly, his awesome magic tricks and entertaining ways of getting the patients to participate in their therapy without them even knowing they are exercising!!! They have ALL stepped up their game and turned me around! Now I only wish I could move the facility closer to our home. If I could I would definitely keep Mom there. Thank you to everyone there...keep it up and you guys will be 5 star soon Update: well you've managed to disappoint heartland. Wednesday the staff managed to pull out my mom's Nephrostomy tube and she had to be rushed to Baptist where she had to have another one pit in. While there, they moved her room (at my request for a tv) but not her personal items. When we got back to manorcare I had to go to her old room and get her toiletries...her clothes were missing. I asked Helen and another guy where they were and they just shrugged their shoulders, looked in some room and then said we don't know and you'll have to check tomorrow. When I asked the new CNA a question her reply was I don't know...seems to be a lot of that there...the I don't knows. I had to call twice this morning and finally spoke with Jason, the unit manager, who stated that he had my mom's things in his office and he would take them to her room. I recommended that he communicate better with the staff in the future. I will be seeking the administrator when I get there today. Update: welp...every time I think things are turning around some of the staff shows me that it isn't...it is extremely exasperating to know that you have to worry about things being done and not done unless you are at the facility standing over ppl who are supposed to be taking care of the patient.

About Heartland Health Care Center Jacksonville

General Information

Legal Business NameHeartland Of Jacksonville Fl LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 12, 1990 (29 years)
Capacity120
Residents79
Percent Occupied66%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Heartland Health Care Center Jacksonville

Heartland Health Care Center Jacksonville was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 21, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.

July 13, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$7,936 fine
GFewActual HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
GFewActual HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.

October 12, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.

July 28, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionProvide or obtain dental services for each resident.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionEnsure that residents are safe from serious medication errors.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Heartland Health Care Center Jacksonville require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 55min
2hr 25min
ReportedExpected
CNA
40min
40min
ReportedExpected
LPN
1hr
1hr 5min
ReportedExpected
RN
4hr 35min
4hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 2hr 15min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

98.4%
89.8%
89.8%
89.8%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
98.2%
80.7%
85.7%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
71.4%
71.0%
73.5%
60.7%
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
14.6%
22.0%
20.0%
16.3%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
13.9%
11.3%
24.3%
14.0%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose ability to move independently worsened
8.3%
14.0%
11.5%
11.8%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
16.7%
30.0%
20.0%
10.2%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
9.4%
3.6%
1.8%
0.0%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
0.0%
14.9%
8.9%
2.6%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
15.2%
1.6%
1.4%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
2.0%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
0.0%
0.0%
7.1%
7.1%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
1.9%
1.8%
1.8%
1.8%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
0.8%
0.0%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

54.3%
43.5%
39.2%
49.4%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
87.2%
42.2%
42.2%
42.2%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
70.2%
61.8%
53.6%
48.0%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
9.7%
17.8%
16.8%
12.4%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.4%
0.0%
1.4%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
1.1%
0.8%
0.5%
0.4%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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