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Heartland Health Care Center Jacksonville

  1. Skilled Nursing Home Facilities
  2. Florida
  3. Jacksonville Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.0 / 5.0 ★★★★★

  • Pamila Roebuck
    ★★★★★ 2 months ago

    I love this place! My mom has been here 3 years and she is so much healthier and happier. The staff is always helpful and friendly. The areas are clean and clutter free. Super nice ??

  • Carolyn Beattie
    ★★★★★ 2 months ago

    My grandmother had a pacemaker put in. The family was told she needed rehab and we had to pick a place. We picked a place close to the house. We finally got her at Heartland Health Care Center on Normandy, it was after 8pm, we had to press a button and talk to someone to get in the facility. She is not suppose to use her left room and my uncle and I needed help getting her out of the vehicle. We didn't want her to get hurt or hurt ourselves. The lady to help my grandma up out the vehicle grabbed the arm my grandmother isn't suppose to be using. The lady didn't even know my grandmother just had a pacemaker put in. As soon as that happened I was extremely concerned for my grandmother's health. The lady at the desk for the rehabilitation admission asked me about paper work that I had to give to her. I talked to her about doctors appointments, important paper work, discharge papers and prescriptions that was in the envelope. I told her we wanted and needed that paper work. She informed me we would be given all that back and she needed them. I let her know we would be taking my grandmother to her doctors appointments and would need information in the envelope. As I went to go see how things where going with getting my grandmother in her room, I noticed it was loud and hot in the hallway. All the employees seemed to be very busy and rushing to get things done. I started to worry even more, it didn't seem like a place to relax and rehabilitate. My grandmother's room was hot and you share rooms with another person. Finally, someone came to get her in bed I let her know my grandmother needed a clean diaper. As, this lady went to help my grandma up she went to grab the arm she isn't suppose to be using. I had informed her as well she just had a pacemaker put in and dont need to use that arm. And she too didn't know that my grandma had a pacemaker put in. At that point I didn't want to leave my grandmother there and neither did my uncle. Both my uncle and I made sure she got changed, in bed, some water and all settled in for the night. I asked the nurse how late can people stay or come and see her. 24/7 you can come see her (That is a great thing I liked about this place). As me and my uncle was leaving we said, as long as she does good in physical therapy we are bringing her home and going to take care of her. So, the next day the physical therapist said she did good and no major concerns. She can go home. As getting discharged, we signed the papers we was supposed to sign for her getting in. They didn't even give me the envelope that I received from the hospital that had important information. They said it's alot of paper work and we put it in her chart. I had to let them know I needed discharge papers from the hospital, so I can call the new heart doctor to make a follow up appointment. And the other important information that is on the discharge paper. Also, the pacemaker ID card and booklet to give us more information about the device. If I didn't know what was going on, they would have just sent her home with nothing. They didn't even have her prescriptions and she should have already been taking her antibiotics that she needed, it was going on 5pm. We had to drive back up to that place to get her prescriptions. Im so glad we got her out of that place and back home. I hope the best for everyone. I know how much work it takes to take care of one person. I keep everyone in my prayers. They have many patients in the facility and I hope they all get the care they need. Also the workers are in my prayers as well, it is not easy work. Thank you all for taking care of my grandmother for a night and making sure she was good to come home the next day. My grandma did have a fruit bowl that night for a snack (I appreciated that). So, if your love ones are eating sweet treats up there, they possibly got them or asked for them. If you was there age and wanted something sweet, I bet you would find a way. I know I would. Best health to all.

  • Eric Hal
    ★★★★★ 5 months ago

    Disgusting people work at this place. They will evict your loved one if you bring a legitimate concern to them. Kate the administrator will tell you some state law that don't exist as to why your loved one is being evicted. If you want to lose your love one Heartland on Normandy is the place to go

  • Kevin McCaddy
    ★★★★★ 5 months ago

    Poor service. Do not trust them with your loved ones care. If you bring up any legitimate concerns, they will evict the patient and tell them not to return.

  • Victoria Crawford
    ★★★★★ 8 months ago

    My 85 year old mother was admitted on Aug 31 for recovery and therapy due to a total knee replacement surgery. She was there for 31 days. During this time she received excellent care from nursing staff and from the Rehab staff. The nursing staff including Deborah, Renita, Wilta, Alice and Tiffany were superb.. Treating my mother with upmost care and genuine concern. Always willing to speak to me if I had a concern or question. The rehab staff were just as excellent. Friendly, caring, and loving to the patients I saw including my mom and I was there everyday -sometimes twice a day. Tonya, the DOR, and the staff, Laneka, Yasir, Sebrina, were amazing. The facility is clean and so are the patients. I have no complaints- not one. I would if the need arose use this facility again. My mother did well and we brought her home. My advice is go to the facility and do a walk thru and see for yourself. It is worth your time.

About Heartland Health Care Center Jacksonville

General Information

Legal Business NameHeartland Of Jacksonville Fl LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 12, 1990 (29 years)
Capacity120
Residents79
Percent Occupied66%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Heartland Health Care Center Jacksonville

Heartland Health Care Center Jacksonville was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 21, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.

July 13, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$7,936 fine
GFewActual HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
GFewActual HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.

October 12, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.

July 28, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionProvide or obtain dental services for each resident.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionEnsure that residents are safe from serious medication errors.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Heartland Health Care Center Jacksonville require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 55min
2hr 25min
ReportedExpected
CNA
40min
40min
ReportedExpected
LPN
1hr
1hr 5min
ReportedExpected
RN
4hr 35min
4hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 2hr 15min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

98.4%
89.8%
89.8%
89.8%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
98.2%
80.7%
85.7%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
71.4%
71.0%
73.5%
60.7%
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
14.6%
22.0%
20.0%
16.3%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
13.9%
11.3%
24.3%
14.0%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose ability to move independently worsened
8.3%
14.0%
11.5%
11.8%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
16.7%
30.0%
20.0%
10.2%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
9.4%
3.6%
1.8%
0.0%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
0.0%
14.9%
8.9%
2.6%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
15.2%
1.6%
1.4%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
2.0%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
0.0%
0.0%
7.1%
7.1%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
1.9%
1.8%
1.8%
1.8%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
0.8%
0.0%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

54.3%
43.5%
39.2%
49.4%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
87.2%
42.2%
42.2%
42.2%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
70.2%
61.8%
53.6%
48.0%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
9.7%
17.8%
16.8%
12.4%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.4%
0.0%
1.4%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
1.1%
0.8%
0.5%
0.4%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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