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Heartland Health Care Center Of South Jacksonville

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Reviews
Overall Rating 2.5 / 5.0 ★★★★★

  • Melinda Jarman
    ★★★★★ 4 months ago

    My mom passed away in Heartland five years ago. She loved it there. Very nice facility. I have visited her roommate for the last 5 years. There are employees there who remember my mom. Every time I go, everyone is very nice. Went today for Memorial Day and had lunch. It is hard for me to go back there but this lady doesn't have many visitors. She lightens up like a light bulb and remembers who I am. We always enjoy our visits. Heartland is a great place.

  • ashley edmonds
    ★★★★★ 6 months ago

    Definitely can tell this rehab is on a low budget. Very small box TV's, window units for air conditioning so it's very warm for two people in one room, the bathroom wasn't clean, there was no soap in the room, and the whole facility had a horrible stinch.

  • Tee W
    ★★★★★ 5 months ago

    All of the negative responses are so on point. Hearland needs to get their stuff together. Nobody should take their love one to this facility.

  • Juan Valdez
    ★★★★★ 2 weeks ago

    This facility has gone down hill.

  • Heather Frederick
    ★★★★★ a year ago

    I truly wish I could rate 0 stars. DO NOT LET YOUR LOVED ONES BE PUT IN HERE PLEASE!!! My father went for rehabilitation after a stroke while he was there had another stroke doctors say between 8am and 9am and nothing was done until family came at 3PM then was taken just across the street to the hospital. Now my father doesn't know who I am which is a pain I cannot even begin to explain! When you first walk into Heartland it seems fairly nice but as you walk the smell of urine gets stronger and the expression of sadness on the patient's faces that are in the hallways looking for someone just to have a moment of attention from could bring a tear to the eye of anyone. We were in the process of finding somewhere else for my father but unfortunately we were not fast enough please do not let something like this or worse happen to you or your family. I could unfortunately keep going on about how bad Heartland South is but I have to go visit my father and hope he knows who I am today.

About Heartland Health Care Center Of South Jacksonville

General Information

Legal Business NameHeartland-South Jacksonville Of Jacksonville Fl LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJuly 1, 1980 (37 years)
Capacity117
Residents103
Percent Occupied88%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Heartland Health Care Center Of South Jacksonville

Heartland Health Care Center Of South Jacksonville
was reviewed by Medicare to have a rating of 3 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 29, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionProvide housekeeping and maintenance services.
DFewPotential for HarmHealth InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

August 18, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.

June 24, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintKeep all essential equipment working safely.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Heartland Health Care Center Of South Jacksonville require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 25min
2hr 25min
ReportedExpected
CNA
40min
45min
ReportedExpected
LPN
50min
1hr 20min
ReportedExpected
RN
3hr 60min
4hr 25min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 45min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

91.4%
96.8%
96.8%
96.8%
93.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
94.5%
95.0%
96.3%
96.7%
94.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
51.6%
65.7%
44.8%
62.5%
52.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
33.3%
36.5%
39.2%
31.5%
27.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
9.4%
12.8%
8.5%
6.7%
17.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents whose ability to move independently worsened
9.4%
8.6%
3.8%
5.3%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antipsychotic medication
12.5%
9.8%
2.0%
22.2%
13.5%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents whose need for help with daily activities has increased
9.0%
8.6%
-
-
5.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who self-report moderate to severe pain
3.7%
6.9%
11.1%
15.5%
7.2%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who lose too much weight
4.3%
4.1%
4.5%
10.4%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of high risk long-stay residents with pressure ulcers
3.7%
3.5%
0.0%
0.0%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who have depressive symptoms
0.0%
1.7%
0.0%
5.2%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a urinary tract infection
3.6%
3.3%
1.9%
1.7%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents experiencing one or more falls with major injury
6.0%
5.0%
0.0%
0.0%
2.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

81.1%
82.2%
74.3%
73.7%
88.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
86.6%
83.1%
83.1%
83.1%
85.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
64.5%
63.9%
62.9%
61.6%
64.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who made improvements in function
43.8%
50.6%
33.3%
21.6%
12.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who self-report moderate to severe pain
1.2%
0.4%
0.8%
1.6%
2.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.2%
0.0%
0.0%
0.2%
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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