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Heartland Health Care Center Of South Jacksonville

  1. Skilled Nursing Home Facilities
  2. Florida
  3. Jacksonville Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.2 / 5.0 ★★★★★

  • Milronda Scott
    ★★★★★ 3 months ago

    This isn't my first time to Heartland Rehab. The experience has been wonderful each and every time. I was recently admitted because I was unable to get the proper care that I needed at home. I knew that going to Heartland I would receive the care that I truly needed. Each and every time I have left Heartland Rehab I have returned home with the ability to accomplish tasks that I was unable to do effectively before I came. Heartland is Rehab is like family. You really get to know each other while you are there, both patients and staff members. If I ever need Rehab I will always come home.

  • Cathy G
    ★★★★★ a month ago

    It's amazing after all the negative reviews all Heartland response is "please call our careline to discuss"..nothing seems to change. Pro's about Heartland: the staff is very pleasant...kind people Con's...the list is long: my mother was sent to Heartland to recover from a fall. While she didn't break any bones her pelvis and hips were badly traumatized. Never was she offered a comfort cushion while lying/sitting in bed or wheelchair. She didn't have a bowel movement for 10 days (!) which no one seemed concerned about..kept giving her stool softeners which were worthless. The food is unappealing..cold and awful. My mother loves fresh fruit and vegetables..when served, things were either mushy, cold or unrecognizable. Don't be fooled by the nice looking lobby or the main dining room...for the real story check out the patient rooms. My mother's room had wallpaper that had been stapled to the wall...old furniture and outdated. Place needs a complete overhaul.... very noisy..small hallways..very congested. My mother's roommate had never ending loud visitors that went on all day long. Visitors were allowed to use my mother's bathroom which made her feel very uncomfortable. Her roommate yelled out for the nurse or "someone help me" at the top of her lungs daily which made any resting or sleep impossible. When my mom had had enough (after 6 days) I notified the staff at 10:00a.m. that mom wanted to be discharged. I asked for the Director of Nursing to come to her room to discuss..never happened. Went to the social worker 2 times to find out status of discharged only to be told "we are working on it". Found the Director of Nursing office and went in twice asking for discharge status update. By this time it was 3:00p.m. five hours later!!! My mother had been sitting in her wheelchair for five hours, exhausted and in pain. I finally blew my stack and told them we are leaving in 15 minutes with or without any discharge papers. Ten minutes later, we magically had the papers. I practically ran out of the place..hopefully to NEVER return! If you are reading this review please know that everything I have written is the God's truth. There is a reason this place only has two stars..in my opinion, they don't deserve even one.

  • beach guy
    ★★★★★ 3 months ago

    I had to bring my dad here not by choice. The hospital just sent us here. But it turned out to be a blessing. The reviews dont give this place justice. Some of the staff here go above and beyond. My dad has had a sore for almost a year and it wouldnt heal. The wound care nurse James they have is amazing at what he does. He was very professional...he kept us informed and explained everything. He ended up healing my dads sore that nobody else could. The other nurses for the most part are great as well... The only issues we had were the call button reaction times. At night it would take hours sometimes. I would bring my dad back here if needed.

  • Milronda Scott
    ★★★★★ 3 months ago

    My journey at Heartland is coming to a happy ending. I want to thank everyone that helped me get stronger. When I came to Heartland I was non weight bearing on my left leg. Thanks to all the physical therapist who helped in one or another. I want to give a very special thanks to juvy my physical therapist who worked with me during my stay at Heartland. There aren't enough words to say thank you. Heartland physical Therapist are truly amazing. It doesn't matter what physical therapist u have at Heartland you receive excellent care as I have. I want to thank the occupational therapist who has helped me greatly. Want to thank Shannon for helping me with my cognitive skills and brush up on a few things I needed help with. She kept working with me until I Mastered my task. I want to thank you another Occupational Hannah she helped me learn how read a recipe and the measurements on a recipe. I'm so very thankful for the skills I have learned from Shannon and Hannah the occupational Therapists. I can go home with an apply the skills I was taught at Heartland. I wanna all the CNA and Nursing staff for all they have did for me during my stay at Heartland. I want to give a big thank you to Social services. Shetia and Andre for a fabulous job. They listen to you and help however they can to make sure your transition home is a good one. Heartland Rehab isn't a Rehab its a family.

  • John Lind
    ★★★★★ 8 months ago

    I was sent there after a stay at Memorial Hospital, trying to regain enough strength in my foot because I'd fallen a few times at home. I was placed in a room with a 90 year old man who had dementia and talked loudly at all hours, forcing me to sleep when I could, and leaving me too tired for physical therapy. The food was TERRIBLE! Compared to Memorial or St. Vincents, it was a huge step down. It was a major fear to avoid red meat, as I've done for 30+ years because the menu wasn't posted until the week it covered was halfway over. This is the food on which the worst characterizations are based. One evening the chicken breast (or so it was called) was so tough that it was barely legible. The man in the other bed finally left, a day before my original discharge date, so I appealed to Medicare and got a couple more days so I could finally get some decent sleep. The facility was clean, though showing signs of age. The staff was pleasant, but forgetful at times. If you have a choice, avoid this place!

About Heartland Health Care Center Of South Jacksonville

General Information

Legal Business NameHeartland-South Jacksonville Of Jacksonville Fl LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJuly 1, 1980 (39 years)
Capacity117
Residents97
Percent Occupied83%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsNone
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Heartland Health Care Center Of South Jacksonville

Heartland Health Care Center Of South Jacksonville was reviewed by Medicare to have a rating of 3 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

April 3, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintKeep residents' personal and medical records private and confidential.

January 6, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionConduct initial and periodic assessments of each resident's functional capacity.
DFewPotential for HarmHealth InspectionKeep residents' personal and medical records private and confidential.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Heartland Health Care Center Of South Jacksonville require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 45min
2hr 30min
ReportedExpected
CNA
50min
45min
ReportedExpected
LPN
50min
1hr 20min
ReportedExpected
RN
4hr 25min
4hr 35min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 30min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

96.8%
85.3%
85.3%
85.3%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
91.9%
98.3%
100.0%
98.5%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
51.5%
63.6%
43.8%
58.6%
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
32.1%
35.2%
36.4%
32.7%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
12.3%
5.2%
4.4%
21.3%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose ability to move independently worsened
3.4%
7.4%
8.6%
11.7%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
7.3%
11.3%
13.0%
23.6%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
11.5%
5.2%
23.0%
16.9%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
8.2%
10.4%
8.3%
9.4%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
-
9.6%
16.8%
12.1%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
1.8%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
3.3%
1.7%
0.0%
7.7%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
0.0%
1.7%
0.0%
0.0%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
2.1%
0.0%
0.0%
1.0%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

76.3%
82.8%
70.8%
49.6%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
83.1%
71.0%
71.0%
71.0%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
63.0%
61.2%
53.0%
51.1%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
16.0%
29.2%
38.1%
37.7%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
1.3%
1.2%
0.7%
2.0%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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