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Palm Garden Of Jacksonville

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  3. Jacksonville Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.5 / 5.0 ★★★★★

  • Brenda Boydston
    ★★★★★ 3 months ago

    My 81 year old uncle recovered from a broken hip here and it was an outstanding experience. A place full of life and energy - unlike previous rehab place that gave up on him. Palm Garden gave my uncle his life back with wonderful staff, PT and OT therapists. He fully recovered and made it back to assisted living and we credit it entirely to his care at Palm Garden.

  • jami galloway
    ★★★★★ 9 months ago

    I would rate this place ZERO stars but it wont let me!!! My dad was in this facility from 09/14/17 - 10/12/17. He ended up being transferred to the hospital, he was severely dehydrated and ended up getting a bed sore because the staff would not rotate him or get him out the bed like they should. I was the one who found the bedsore on him after 3 weeks of him being there. The staff said they never noticed it was there!! The head nurse said no one reported it to her?!?! Sounds like a lack of communication between the nurses and the CNA who is supposed to clean and change my dad!! The Emergency room doctor said its a stage 3 bedsore!! When he was being transferred to the hospital the head nurse told us if he isn't back by midnight to take his stuff there would not be a bed for him to come back to. I only encountered 1 nurse and a physical therapist who really was compassionate about there jobs. Don't let the remodel on the facility fool you, it is a nice, pretty, clean place but the staff is very mean and mistreated my dad!! Please place your loved ones somewhere else!! I have also already filed complaints with the administration and contact Medicare.

  • Stewart T
    ★★★★★ 11 months ago

    I am a previous nurse (Bill) who was recently terminated because I would not allow abuse to be hidden by management. Abuse on a 92 yr old very sweet person who ended up with sutures and a laceration to her leg is only one of many . The Nursing Management coveres things up all the time. This incident with the 92yr young lady, was covered up simply because it was their CNA friend one who was getting ready to enter nursing school. Well the only way to assure a quiet place was to fire the 2 main people that asked to many questions. Myself and my Unit Manager, were fired for doing our job. Funny how the Unit Manager wasn't even there on that day,yet she was fired because she new to much and actually cared. My termination was 5/1 /17. No resident is safe under that management. They care about themselves only. Want your family to be hurt or lay around in soiled clothes send them there. If you Love your family run fast as far away as possible. P.S proof is in the audio recordings and pictures that I have. This wasn't my first rodeo, so I was prepared. Karma is going to bite them, chew them up and spit them out

  • ki wezzy
    ★★★★★ 9 months ago

    I use to work in the kitchen and a cook/aide in the kitchen and I ALWAYS had a problem with the Director in the kitchen Mrs. Maria Baylon I did complain to Mrs. Jane but she couldn't believe that Mrs. Maria could say and act the way that WE said she was. She would tell us to use our common sense as if we did have none. She would put her hands on us especially when state will come in the building. She lie to one co worker about another co worker and etc, yell at us, let mess in the kitchen cooking personal meals, making up doing her job. The older women not gone say much and they basically retiring from that job. They younger girls staying till they find another job, which is what I did, I wanted to keep the job as a 2nd job but the day I quit was the last time she was speak to me like a child or just as an adult. I been gone since April of this year and she bring my name up in lies and bs. I THINK THEY SHOULD GO CHECK HER OUT. #callmeihavemoretosay

  • Kim Perisie
    ★★★★★ a year ago

    My mother was there for couple weeks and my mother came down with walk pneumonia and she sit in no 2 and pee and my mother butt is so red and there is sores all over her butt and her both legs. There is a head nurse who don't check on the patients all she do is sit on her butt and talk. I used work in nursing home and the care was very very important where I worked at. This nursing home don't care about how the care of the patients is all there want is their paycheck. Where is good help in this place. The head nurse let the trainer to take care but I know for fact the nurse have to go with the training nurse and that is not the case of this place. I am so glad my brother removed our mother from this place and she will not go back to this place. This place should be shut down of no care to the patients.

About Palm Garden Of Jacksonville

General Information

Legal Business NamePalm Garden Of Jacksonville LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMarch 14, 1990 (28 years)
Capacity120
Residents107
Percent Occupied89%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Palm Garden Of Jacksonville

Palm Garden Of Jacksonville was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

June 29, 2017 - 13 months ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionProvide housekeeping and maintenance services.

July 8, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Palm Garden Of Jacksonville require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 35min
2hr 30min
ReportedExpected
CNA
55min
40min
ReportedExpected
LPN
40min
1hr 5min
ReportedExpected
RN
4hr 10min
4hr 15min
ReportedExpected
Total Nursing

This facility also provides approximately 45min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

82.1%
94.5%
94.5%
94.5%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.0%
96.0%
98.9%
100.0%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
69.4%
70.3%
71.9%
63.3%
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
21.7%
16.5%
12.8%
18.7%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
10.1%
23.5%
16.3%
14.9%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose ability to move independently worsened
15.1%
11.4%
13.1%
16.3%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
14.1%
16.9%
17.3%
13.7%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
10.2%
10.8%
11.1%
7.4%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
10.7%
6.8%
9.7%
9.6%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
1.1%
0.0%
0.0%
0.0%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
1.1%
1.2%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
7.1%
9.7%
8.9%
10.6%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
1.0%
2.0%
1.1%
1.1%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
2.5%
3.1%
1.6%
2.1%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

82.4%
84.1%
91.4%
95.0%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
91.4%
80.2%
80.2%
80.2%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
74.2%
85.5%
77.5%
80.8%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
17.3%
25.3%
20.9%
16.3%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
3.1%
1.6%
1.5%
1.4%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
1.7%
1.9%
0.5%
0.0%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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