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Regents Park Of Jacksonville

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Reviews
Overall Rating 2.3 / 5.0 ★★★★★

  • T Jones
    ★★★★★ 5 months ago

    Promises made are not kept. My family has had to beg for patient showers which are supposed to be 3 times a week, and for help to the bathroom and for changing clothes. The bed is broken and has been for 2 weeks now. The TV does not work properly so it stays on all night (remote doesn't work). A couple a CNAs are good and the therapy is fair. But some CNAs are horrible and often can't be found. It's so frustrating and the patient is a nervous wreck. His pajama top was covered in blood one day. No explanation provided and the wounds were explained away as 'being there when he arrived.' Absolutely false. We are staying with him up to 10 hours a day since the care is so poor. As a visitor, I've come to the aid of other patients who are ignored. One called 911 one night while I was there as a desperate attempt to get help. Apparently nobody from the state or medicare has visited this place. Shameful way to treat those who need our help the most. Update on 10/3. Patient's O2 level was 70 when I arrived and took it myself. Had to ask for breathing treatment. They do not give him O2 daily as prescribed by hospital which released him to this place. They do not even check it. The family does. Sad. Remote disappearred today. The one the desk provided does not work. TV is on and can't be reached near the ceiling. Update on 10/21. His O2 was 78 and the tank in his room was empty....probably sine yesterday when we left. In his confusion he tried to get up but fell out of bed last night. Thank God we only have 1 more week in this awful place.

  • Dylan Cruice
    ★★★★★ 6 months ago

    This is a nursing home/rehabilitation center that doesn't answer their main phone approx. 50% of the times I call. Family, friends, healthcare professionals are here 24 hours a day. Does that seem right? Not to me. Try calling.

  • Leigh Chapman
    ★★★★★ 7 months ago

    Excellent care from both the Nursing Staff and both Therapy groups. I'm very Thankful for the wonderful care I received.

  • Teresa Myerscough
    ★★★★★ 7 months ago

    My best friend was there a couple of weeks after a hospital stay for cellulitis (legs swelling and infected). After approx 2 weeks at this facility he was sent to the ICU where he had respiratory arrest followed by cardiac arrest. Unbelievably, he died at 40 years old. I was his emergency contact and designated emergency decision maker, since there was no known family member. Now I'm trying to get ANYONE at Regents to return my call to get his property, including cell phone, so I can make calls to friends and family (whose numbers I don't have access to until I get the phone) and I can't even get a return call. I'm trying to make funeral arrangements and after he received such horrible care that he ended up dying you'd think the least they can do is return a call and help me lay my friend to rest. I'd say if you have no other choice but to put your loved one in this facility be VERY involved in their care or they may not survive.

  • Abiodun Ogunmeru
    ★★★★★ 12 months ago

    I consider my interview a very wonderful experience with welcoming atmosphere and very pleasant /loving leadership team. With today experience at REAGENTS PARK I'm looking towards a very lovely working environment.

About Regents Park Of Jacksonville

General Information

Legal Business NameIslf Deerwood Place Jacksonville, LLC
Ownership TypeNon Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareFebruary 11, 1986 (33 years)
Capacity120
Residents105
Percent Occupied88%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Regents Park Of Jacksonville

Regents Park Of Jacksonville was reviewed by Medicare to have a rating of 3 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

June 8, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
BSomePotential for Minimal HarmHealth InspectionGive residents a notice of rights, rules, services and charges.

January 4, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintProvide housekeeping and maintenance services.
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaintDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmComplaintGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.

November 22, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintAllow residents the right to participate in the planning or revision of care and treatment.

May 26, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionProvide or obtain dental services for each resident.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmHealth InspectionKeep residents' personal and medical records private and confidential.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Regents Park Of Jacksonville require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 55min
2hr 25min
ReportedExpected
CNA
40min
40min
ReportedExpected
LPN
55min
1hr 10min
ReportedExpected
RN
4hr 30min
4hr 15min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 40min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

97.0%
95.9%
95.9%
95.9%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
96.7%
94.3%
88.9%
82.6%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
58.1%
58.1%
62.2%
56.2%
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
37.0%
34.6%
34.9%
44.4%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
6.3%
7.8%
13.2%
31.3%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose ability to move independently worsened
15.9%
16.3%
12.8%
13.9%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
7.9%
9.7%
11.7%
14.1%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
8.8%
8.2%
8.9%
7.2%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
14.7%
12.5%
14.1%
6.2%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
0.8%
0.0%
0.0%
0.0%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
0.0%
0.0%
2.2%
2.4%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
3.3%
2.3%
4.4%
4.7%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
2.9%
3.2%
3.7%
1.5%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

99.5%
97.8%
98.7%
96.3%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
98.2%
95.0%
95.0%
95.0%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
57.2%
66.2%
80.3%
78.4%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
6.9%
3.8%
8.3%
9.4%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
0.8%
0.9%
1.0%
4.6%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.9%
0.6%
1.0%
1.1%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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