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Riverwood Center

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Reviews
Overall Rating 2.4 / 5.0 ★★★★★

  • ★★★★★ 2 weeks ago

    This place is GREAT! The people are well taken care of, the staff truly care. We recently had a hurricane and everyone kept such positive spirits and was happy!

  • ★★★★★ a month ago

    This place is horrible . They are rude, leave people with poopy diapers . My grandpa is worse becuase they dont give him the meds he needs. If i could rate a 0, I would. Also all his personal things went missing and they couldnt find them.

  • ★★★★★ 6 months ago

    Poor experience, social services lady has a horrible attitude. Our loved ones phone went missing and was turned off within moments of her passing. The social services administrator was charged to help us locate it and she looked at us sideways and called us rude for refusing to leave until it was found as we needed to contact distant friends of the deceased.

  • ★★★★★ 3 years ago

    My grandmother is currently staying there. After her first week of being there all of her clothes and personal belongings went missing after they changed her room. Things such as pictures and other non replaceable items have not been seen since. We were told that they searched the facility and they have no idea what happened to them. I do not feel my grandmother is getting adequate care. She is always hungry and thirsty when we get there as if she has not eaten in days. Since being there she is constantly in a wheel chair and is unable to use her hands like she once could. She can no longer hold a cup or get food to her mouth. This may be the reason why she is so hungry and thirsty all the time and I wonder if anyone is helping to feed her. We are currently working on getting her moved to another facility. It's hard enough to make the decision to put a loved one in a home and Riverwood makes that decision 10 times harder because of the care she receives (or doesn't receive). Please consider all your other options before sending your loved one here.

  • ★★★★★ 3 years ago

    I think a lot of the people who write these ratings are people who expect perfection, I've witness other families come inside this facility so demanding and disrespectful to the aides and the nurses. The aides and staff there are wonderful, very eager to see that my mother needs are met. Even the times where I had an issue, they took care of it. Its all in how you approach people, I would never want to stress the aide out who is caring for my mother. I may tell her/him things that I expect, but I would never make them feel unappreciated like most of the family member I see. They are the ones who work closely to the patients, and for that I'm always appreciative. The staff is very friendly, outgoing, loving, fun, and gentle. The residents seem very happy and comfortable and thats all that matters. I gave it 4 stars for the cleanness of the facility and the staff, but -1 star for the food, I believe the food could be better, provide more choices to chose from. But all in all its a great place.

About Riverwood Center

General Information

Legal Business NameRiverwood Center LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMarch 20, 1967 ()
Capacity240
Residents216
Percent Occupied90%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Riverwood Center

Riverwood Center
was reviewed by to have a rating of 3 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

November 19, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionDispose of garbage and refuse properly.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionProvide housekeeping and maintenance services.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionKeep residents' personal and medical records private and confidential.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Riverwood Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 40min
2hr 25min
ReportedExpected
CNA
60min
35min
ReportedExpected
LPN
25min
55min
ReportedExpected
RN
4hr 5min
3hr 60min
ReportedExpected
Total Nursing

This facility also provides approximately 15min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

96.9%
98.6%
98.6%
98.6%
93.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.5%
99.5%
99.5%
98.6%
94.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
67.3%
64.8%
68.2%
63.0%
52.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
37.2%
35.2%
36.8%
35.4%
27.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
24.0%
20.2%
18.0%
19.9%
17.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents whose ability to move independently worsened
22.0%
20.1%
20.4%
19.8%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antipsychotic medication
18.0%
12.1%
15.4%
11.7%
13.5%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents whose need for help with daily activities has increased
12.7%
8.1%
3.3%
2.5%
5.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who self-report moderate to severe pain
18.6%
14.0%
10.1%
11.9%
7.2%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who lose too much weight
7.5%
6.7%
7.0%
7.3%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of high risk long-stay residents with pressure ulcers
0.5%
2.0%
2.0%
1.9%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who have depressive symptoms
3.0%
1.9%
0.5%
0.5%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a urinary tract infection
3.4%
4.3%
3.8%
1.4%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents experiencing one or more falls with major injury
0.8%
0.4%
1.5%
0.3%
2.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.5%
0.0%
0.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

79.8%
77.2%
83.9%
94.9%
88.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
67.8%
72.5%
72.5%
72.5%
85.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
-
-
-
-
64.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
12.5%
0.0%
6.9%
9.1%
12.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who self-report moderate to severe pain
2.4%
2.1%
2.8%
4.8%
2.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who newly received an antipsychotic medication
1.7%
0.0%
1.2%
3.8%
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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