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St Catherine Laboure Manor, Inc

  1. Skilled Nursing Home Facilities
  2. Florida
  3. Jacksonville Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.4 / 5.0 ★★★★★

  • M. Kendall
    ★★★★★ a week ago

    My mother is here for rehabilitation and every day she is in tears - in pain and frustration - all because of the care staff - particularly in the evening. They withhold medication for hours, hang up on her when she calls for help, and when she asks questions in person they mumble something and leave her room. It seemed hard to believe/imagine that healthcare professionals would act this way, but I experienced it myself as a visitor. The front door attendant has willfully ignored me every time I've come in and it seems to be her perverse hobby not to press the button to release the front door so I can enter/exit. Likewise, the staff purposely avoids eye contact as I make my way through the building. It was strange. On my way out last night, I passed "Dee" at the nurses station. I achieved eye contact with her and smiled to say good night. She rolled her eyes to the side AND made a "whelp" expression that stunned me. I still told her good night, and she stared in silence. I didn't know this woman at all! They are outrageous. As I write this, Ciera is ignoring my mother whose knee is spasming and killing her, keeping her from sleeping. She has been asking for her medicine for 6.5 hours now and I feel powerless to help her. I called and no one at the station would answer, so eventually the operator had to act to at least get my mom out of her wheelchair and into bed. It is hard enough to be hurt, immobile, and isolated - receiving a hamburger with no toppings, sides, or condiments adds insult to injury. No one would bring her ketchup, and I found her just sobbing when I got to her room after work. Dee's response? This is what everyone got for dinner. My mom is able to make her own decisions, but every day I let her stay at this place feels like a betrayal. These reviews are spot-on. Immature and unprofessional- wouldn't board my dog here. Shame on Saint Catherine Laboure.

  • Christine Alley
    ★★★★★ 2 months ago

    I know times are hard but our elderly can't speak up so we have to for them. Some people are very friendly but what we need most of all is more RNs. Patients are in pain and have to wait for meds. St Cath says Your dad is with hospice. Hopice says St Cath should be doing most of the care. Someone in the family comes everyday to make sure he is taken care of. Sad but necessary.

  • hardenent
    ★★★★★ 6 months ago

    Do not put your loved ones here. The care service is terrible. The front office people who you first speak to will sell you on the facility. But the people who actually take care of your loved ones are horrible. They only give them a shower twice a week and if they miss their shower day or say they don't want one they miss out. My dad nose had been bleeding all day and when the nurse finally answered the page she told me she had 19 patients and everyone had to wait their turn. I reported her to management. The Dr. called me they sent my dad to the emergency room and the cauterized his nose and found out he had Aspiration Pneumonia. I came to visit everyday and that's the treatment he received. Just imagine if you couldn't go see your loved ones everyday what would happen. Please put them in another facility!!!

  • Andrew McCauley
    ★★★★★ 6 months ago

    An absolute disgrace. My Mother fell while at St Catherine's. Over three weeks she never saw her attending physician due an extended vacation. I became aware of this (after repeated attempts to contact the doctor and I use the term loosely) only after my Mother fell. I removed her immediately. Beautiful buildings, terrific physical therapists. Great dietitians. I wouldn't board my dog there

  • Amanda Stacy
    ★★★★★ 10 months ago

    Visited a family friend last week. I would do EVERYTHING you possibly can to keep yourself and your family members out of this place. They are nice to visitors, but I saw past that within an hours visit. There are too many issues to even list here, but I am compelled to leave a google rating in hopes that others will think twice before subjecting their loved ones to this type of facility.

About St Catherine Laboure Manor, Inc

General Information

Legal Business NameSt Catherine Laboure Manor Inc
Ownership TypeNon Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareAugust 1, 1979 (40 years)
Capacity240
Residents211
Percent Occupied88%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for St Catherine Laboure Manor, Inc

St Catherine Laboure Manor, Inc was reviewed by Medicare to have a rating of 1 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 19, 2017 - 17 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaintProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

August 4, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
JFewImmediate JeopardyHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
JFewImmediate JeopardyHealth InspectionMake sure that the facility is administered in an acceptable way that maintains the well-being of each resident .
JFewImmediate JeopardyHealth InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
FManyPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
GFewActual HarmHealth InspectionProvide activities to meet the interests and needs of each resident.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionGive residents a notice of rights, rules, services and charges.

June 15, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$46,469 fine
---Payment DenialPayment denial for 67 days
---Fine$4,797 fine
GFewActual HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
GFewActual HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.

March 21, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintProvide a safe, clean, comfortable and home-like environment; and allow residents to use personal belongings to the extent possible.

October 13, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

June 23, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$3,705 fine
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
DFewPotential for HarmHealth InspectionKeep all essential equipment working safely.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of St Catherine Laboure Manor, Inc require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 30min
2hr 25min
ReportedExpected
CNA
55min
40min
ReportedExpected
LPN
40min
1hr 5min
ReportedExpected
RN
4hr 5min
4hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 45min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

96.1%
83.5%
83.5%
83.5%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
95.4%
94.7%
90.6%
87.7%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
35.7%
46.5%
36.2%
20.9%
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
33.5%
34.4%
30.7%
32.0%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
16.1%
20.4%
17.5%
13.4%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose ability to move independently worsened
27.5%
27.5%
26.2%
25.9%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
20.5%
21.4%
26.4%
20.2%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
5.2%
7.6%
10.1%
10.0%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
8.0%
6.6%
8.9%
9.6%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
0.6%
1.1%
3.7%
1.8%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
3.1%
1.3%
2.6%
1.4%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
8.1%
6.4%
5.3%
8.1%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
5.7%
2.3%
1.8%
1.2%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
0.9%
0.7%
1.2%
2.1%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

61.8%
65.0%
68.7%
68.7%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
78.3%
70.7%
70.7%
70.7%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
61.4%
58.8%
57.2%
56.4%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
0.9%
4.8%
8.1%
6.8%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
2.0%
1.7%
2.2%
1.9%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.3%
0.6%
0.5%
0.5%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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