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West Jacksonville Care And Rehabilitation Center

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Reviews
Overall Rating 1.0 / 5.0 ★★★★★

  • Lily Brand
    ★★★★★ 6 months ago

    I will NEVER recommend anybody at this facility. It takes a while before they answer their phone at the Nurse's station. They leave the nurse station unattended. My husband stayed in this facility for 2 and a half day for rehab...physical therapy but NOTHING has been done. He was not given even enough attention that he almost die. When my stepson visited him.....he was as cold as ice. When the directness saw him, she immediately called 911 to rush him at the emergency coz he was almost dying. If you have love ones that needs rehab or Nurse's aid, send them to other facility. I personally would not even give a 1 star review for this facility. We had a very bad experience.

  • Denise McCarty
    ★★★★★ 7 months ago

    Administration will NOT return phone calls from family members. I will be taking my complaints to a higher level. I would not recommend this facility to anyone looking for a caring and concerned staff to take care of their loved one.

  • Gwen McGill
    ★★★★★ a year ago

    My mother has been in West Jacksonville Health and Rehab Center for over a year. She has Parkinsons and has gone steadily downhill. She has mysteriously suffered several injuries to her arm and a broken foot that no one knew had happened. They make her stay up all day in the wheelchair even when she is not feeling well because "she might fall out of bed". Their stories change every time you ask about things. No one wants to take responsibility for anything. She is on a pureed foods diet so they just puree everything that the other residents are eating. I tasted a bowl of beige stuff and asked what it was and it was cold, pureed bread. She has lost 16 lbs in the last 5 months. She has really gone downhill and I live in another state as does another sibling but we are searching for a better place to move her. Don't put your loved one in this place.

  • Nell KO
    ★★★★★ 4 months ago

About West Jacksonville Care And Rehabilitation Center

General Information

Legal Business NameWest Jacksonville Care And Rehabilitation LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareAugust 10, 1990 (27 years)
Capacity120
Residents109
Percent Occupied91%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for West Jacksonville Care And Rehabilitation Center

West Jacksonville Care And Rehabilitation Center was reviewed by Medicare to have a rating of 1 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

April 13, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$83,134 fine
JFewImmediate JeopardyComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
JFewImmediate JeopardyComplaintProvide care by qualified persons according to each resident's written plan of care.
JFewImmediate JeopardyComplaintEnsure services provided by the nursing facility meet professional standards of quality.
JFewImmediate JeopardyComplaintLet residents refuse treatment, refuse to take part in an experiment, or formulate advance directives.

January 14, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$4,160 fine
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionCoordinate assessments with the pre-admission screening and resident review program for mentally-ill and mentally-retarded patients.
DFewPotential for HarmHealth InspectionGive residents a notice of rights, rules, services and charges.
DFewPotential for HarmHealth InspectionEnsure that residents receive proper treatment and assistive devices to maintain their vision and hearing.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of West Jacksonville Care And Rehabilitation Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 30min
2hr 25min
ReportedExpected
CNA
50min
40min
ReportedExpected
LPN
30min
1hr 5min
ReportedExpected
RN
3hr 50min
4hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 5min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

66.0%
91.1%
91.1%
91.1%
93.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
84.9%
85.1%
87.8%
94.4%
94.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
61.7%
59.1%
39.0%
53.8%
52.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
30.6%
38.1%
38.8%
44.7%
27.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
27.5%
12.0%
5.8%
26.5%
17.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents whose ability to move independently worsened
10.0%
13.1%
13.8%
15.9%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antipsychotic medication
17.7%
8.3%
5.3%
24.4%
13.5%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents whose need for help with daily activities has increased
14.8%
10.5%
13.3%
6.8%
5.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who self-report moderate to severe pain
6.5%
8.1%
4.5%
11.2%
7.2%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who lose too much weight
13.0%
5.9%
8.7%
8.2%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
3.6%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who have depressive symptoms
6.5%
4.7%
3.4%
5.6%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a urinary tract infection
3.2%
2.3%
2.2%
3.3%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents experiencing one or more falls with major injury
0.9%
2.2%
2.7%
1.8%
2.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

84.8%
80.0%
81.3%
91.3%
88.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
73.4%
71.9%
71.9%
71.9%
85.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
58.3%
57.8%
65.4%
67.0%
64.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who made improvements in function
24.7%
36.4%
28.7%
15.6%
12.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who self-report moderate to severe pain
1.2%
2.3%
3.7%
1.9%
2.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who newly received an antipsychotic medication
4.3%
3.5%
1.8%
0.0%
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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