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Westminster Woods On Julington Creek

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  2. Florida
  3. Jacksonville Skilled Nursing Home Facilities
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Reviews
Overall Rating 4.0 / 5.0 ★★★★★

  • Wes Meltzer
    ★★★★★ a month ago

    An absolutely beautiful community! They even have a fishing dock and a boat to go out on the river, when the weather is nice.

  • Strictly Business
    ★★★★★ a month ago

    This review is only in regards to WW Memory Care Facility. WW is located in a beautiful area off Julington Creek with lovely trees and perfectly sized homes for retired couples looking to downsize. When my father was diagnosed with Alzheimer's, my mother began researching retirement communities that had provisions for age related medical issues; specifically the progression of Alzheimer's. The WW sales rep painted an appealing picture that all of their needs would be taken care of and once time came for my father to transfer to the "Memory Care" unit, it would be within walking distance for my mom to visit. "Till death do we part", she was told. "We are here for you and your husband's needs." Feeling comforted by these statements, she bought into the sales pitch, paid a huge fee and into WW they moved. Fast forward a couple years. My father's Alzheimer's advanced to the point where he needed 24 hour care and he was moved into WW's "Memory Care" unit. That's where the nightmare began. Let me say that most of the nursing staff were kind, good hearted people. They seemed to really care about the residence and did the best they could, based on their training and staff to resident ratio. HOWEVER, they were completely ill-equipped to deal with anything that falls outside of routine "fun" activities, hygiene and meals. My father began having violent outburst, as some with Alzheimer's do. Medication was prescribed to help keep him calm; although I had learned that it was not always administered if he refused. My thought was why wouldn't you come back 5 minutes later and try again? He wouldn't have remembered you were just there. No, the entire dose was missed for that day and no telling how many other times. Needless to say, the violent outbursts continued, which resulted in my father being Baker Acted. We were notified of the Baker Act and he was taken by ambulance to a mental health care facility (AWFUL place). After a few days he returned to WW where he had another outburst and was once again Baker Acted. This time we were NOT notified and my father was carted off like a criminal to a mental health facility 40 miles away where he was refused because they don't accept anyone with Alzheimer's. For hours he was taken from one location to another until a facility agreed to take him. WW finally notified us what had happened and coldly informed us he would not be allowed back. We were thankfully able to find another Memory Care facility that was WONDERFUL and the staff are actually trained in how to deal with Alzheimer related behavior. My mom eventually moved out of WW so she could be close to my father which resulted in losing their entrance/membership fee. This entire event has not just been a costly loss but an emotionally traumatizing one. I would not wish this awful experience on anyone! My father has since passed and as painful as it is to lose a loved one, I'm so grateful we found the other facility where he was given the proper care he needed and deserved. The Bottom Line My father was a gentle, kind hearted man that served the community for many years. His behavior changed because of this awful disease. Employing trained staff that are equipped to properly handle and defuse these types of situations is imperative. Ensuring residents get their medication is imperative. Immediately informing the family of hospitalization is imperative. If you are facing a similar situation for yourself or a loved one and contemplating a move into ANY retirement community w/memory care, DO YOUR HOMEWORK. Do not just look at the "pretty" location, "fun" activities and slick marketing brochures. Ask "what if" questions. Make sure they have staff trained in Alzheimer/Dementia related behavior and what their protocol is in handling such events. If you aren't comfortable with the answers, look elsewhere. WW is a beautiful community for independent or assisted living; but as of this writing I cannot endorse their Memory Care facility.

  • Pam Vanscoy
    ★★★★★ 3 months ago

    Moved my mother into the memory care, this was the worst experience of my life, I know they contributed greatly to her passing, she was over medicated from doctors on staff that never even saw her, fell out of bed a broke her shoulder, no one checked on her got calls all through the night, almost every night had to run over, they would leave her in her own waste for hours until I came after work, had to be there morning and night, the so called care givers sat at the end of the hall way on there phones, she fell several times, had to start paying home health care to stay with her out of fear for her safety, took her to an out side doctor who said he would testify she was extremely over medication got her off all they prescribed prescriptions starting getting better, I was going to move her but it was to late and hospices was called and she passed. Very expensive considering it is old and items in her unit did not work right from the AC to phone, the food was so bad I would not give to my dog, and if she was not able to go to the end of the hall they charged a fee to bring her something to eat, don't bother filling out menu the sever what the want. Please I can't encourage you enough don't place your love one in the care of these people from the nurses to the administration it is expensive and an awful heart breaking experience all the way around.

  • Preston Goossen
    ★★★★★ 5 months ago

    This is a well-maintained retirement community it has a lot of outdoor activities that you can do in groups or alone nice walking trails and lakes.

  • Badd Babie
    ★★★★★ a month ago

    The nurses and staff here don't care about the residents they are rude and full of neglect don't send your loved ones here you will see for yourself a lot of residents here don't remember the abuse

About Westminster Woods On Julington Creek

General Information

Legal Business NameWesley Manor, Inc.
Ownership TypeNon Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMarch 5, 1996 (24 years)
Capacity60
Residents53
Percent Occupied88%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityYes
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Westminster Woods On Julington Creek

Westminster Woods On Julington Creek was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C
Westminster Woods On Julington Creek has not received any fines, complaints, or inspection problems in the last 3 years.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Westminster Woods On Julington Creek require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 45min
2hr 30min
ReportedExpected
CNA
30min
35min
ReportedExpected
LPN
1hr 15min
60min
ReportedExpected
RN
4hr 30min
4hr 5min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 55min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

97.9%
98.0%
98.0%
98.0%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
97.8%
97.8%
97.6%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
39.1%
45.5%
60.0%
-
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
26.7%
32.4%
25.0%
31.0%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
21.3%
5.9%
10.9%
18.9%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose ability to move independently worsened
8.7%
11.4%
11.4%
7.3%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
6.7%
8.8%
12.5%
13.8%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
2.4%
5.4%
2.7%
0.0%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
3.4%
1.7%
1.8%
2.4%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
8.7%
6.7%
2.2%
4.8%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
4.3%
2.2%
6.7%
7.1%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
0.0%
4.0%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

69.6%
67.6%
60.3%
65.3%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
94.3%
76.5%
76.5%
76.5%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
70.0%
68.0%
69.8%
77.5%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
5.1%
10.3%
10.4%
3.8%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
1.9%
1.8%
0.0%
0.0%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
1.0%
0.0%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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