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Waterford, The

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  2. Florida
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Reviews
Overall Rating 3.7 / 5.0 ★★★★★

  • Jabari Morris
    ★★★★★ 2 weeks ago

    The Waterford is a great place to work or live. The staff and residents are the most friendly I've ever seen! Management is competent yet empathetic, the events held for both staff and residents lively, and the community itself is beautiful, from the renovated dining room and auditorium, to the ponds where nature is at its best!

  • Marilyn Snyder
    ★★★★★ in the last week

    Excellent food, friendly, efficient staff. Interesting activities and entertainment. Shopping, church, and theater all nearby. Living at the Waterford is like living aboard a luxury cruise ship.

  • A Creations
    ★★★★★ a month ago

    I am on the phone RIGHT NOW because someone at the Waterford sent my mother to the hospital last night. Right now, they don't know who she is, or where she is. This is not the first time. However, Now, it gets even more shocking: I call The Waterford Health Center back and they don't know where my mother is. Then they say she needs a hip revision... (Incorrect, she never has had hip surgery) ohh, who,... nope, that is not my mother. After my insisting she did not need a hip revision, they say this persons name.. and NO, that is NOT my mother. (This is like a horrible nightmare Dr. Seuss book) So the health care worker continues: They then say said "she expired".. And can I call back!!! After a panic, and the health worker continuing to tell me to call them back - I ask, "who expired?" It is a separate individual; not my mother. I don't know if that individuals children know if they are dead or not. Still without telling me where my mother is, or what her condition is, I am told to CALL BACK LATER, to find out more. Please note, this is already me CALLING BACK from the phone call last night. The conversation ends with the health care individual blaming the shift BEFORE her, and putting the responsibility for finding my parent on the shift AFTER her. I would like to know WHERE my mother is, and WHAT has happened, rather than the ever shifting blame game of underpaid and under organized staff. OMG This is SHOCKING! I Have tried to get my mother out of there, but she won't leave. I will continue to try!

  • Sonya Goodner
    ★★★★★ 4 months ago

    My grandparents have both passed now but lived at the Waterford for over 10 years. They received the best care and were treated like a well loved family member by every staff member. When my grandmother was ill and hospitalized, she spent time in the skilled nursing are and the care was exceptional. I've sampled the food and service in the dining room and it was top notch! I will always recommend the Waterford!

  • edward Gorvetzian
    ★★★★★ 8 months ago

    Hello. I have worked at The Waterford for nearly three years and is truly an amazing place. The team members are always fun to be around which makes "working" much more fun and enjoyable. Truly is a fun place to be. The residents are absolutely awesome and fun to speak with as they are knowledgeable and have great experiences that they are always willing to share. Looking forward to seeing the community enhancements as they are completed.

About Waterford, The

General Information

Legal Business NameLifespace Communities Inc
Ownership TypeNon Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareApril 22, 1982 (37 years)
Capacity60
Residents59
Percent Occupied98%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityYes
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Waterford, The

Waterford, The was reviewed by Medicare to have a rating of 3 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 1, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionAt least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmHealth InspectionProvide housekeeping and maintenance services.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

February 2, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionKeep all essential equipment working safely.
CManyPotential for Minimal HarmHealth InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionAt least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor.
DFewPotential for HarmHealth InspectionPost nurse staffing information/data on a daily basis.
DFewPotential for HarmHealth InspectionProvide a safe, clean, comfortable and home-like environment; and allow residents to use personal belongings to the extent possible.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Waterford, The require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.


2hr 30min
ReportedExpected
CNA
40min
35min
ReportedExpected
LPN
1hr 5min
60min
ReportedExpected
RN
1hr 45min
4hr 5min
ReportedExpected
Total Nursing

This facility also provides approximately 50min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
97.6%
97.6%
97.6%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
97.8%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
29.0%
27.3%
18.9%
10.8%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
-
19.9%
13.1%
18.7%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
21.2%
12.8%
14.0%
13.3%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
3.6%
6.5%
11.1%
22.2%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
6.1%
0.0%
0.0%
6.8%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
3.6%
2.8%
5.1%
0.0%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
3.2%
2.7%
4.4%
0.0%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
2.4%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
0.0%
2.6%
2.4%
2.3%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
0.0%
0.0%
0.0%
0.0%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
5.1%
5.0%
1.6%
0.0%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

100.0%
99.1%
100.0%
99.0%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
97.8%
98.2%
98.2%
98.2%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
70.5%
71.7%
71.9%
64.6%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
5.1%
7.3%
8.4%
12.8%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
3.8%
3.3%
1.2%
1.4%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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