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Waterford, The

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Reviews
Overall Rating 3.8 / 5.0 ★★★★★

  • ★★★★★ 2 weeks ago

    My mother was very happy there until she became ill in her 90's. final disgust was when she was taken to hospital with severe pneumonia and they could not find her living will altho it was mandatory to be posted on refrigerator, which it was. The Waterford administration had requested copies of this many times but when push came to shove it was worthless. My daughter and I found it when we arrived with our copy. As a result, she was put on life support which she had did not want per her living will! Our family will never forgive them and hopefully things have improved! Great place when you are well; not so good as you age and become more dependent on aides, and other staff. The two star review was only for her happy earlier years!!

  • ★★★★★ a year ago

    My experience is totally positive. I could not hope to live in a more friendly, caring community. The staff cheerfully and competently sees to our needs. Our excellent chef and his staff provide a nutritious, varied and delicious menu, and the dining venues are a wonderful setting for socializing and entertaineding. The health center is 5-star-rated and is well-known for its rehab facility. Our superb activities department keeps us busy with events to suit a wide range of interests: physical, spiritual and intellectual....and just plain fun. Until I moved here, I did not know aging could be so gratifying. It is wonderful to have so many interesting new friends and I am grateful every day for my decision to move to the Waterford.

  • ★★★★★ a year ago

    We moved here almost seven years ago...and have enjoyed the entire lifestyle....never regretted our decision to come to The Waterford. Now my husband is in the Health Center and receives absolutely the best care ever! I wake up every morning being thankful that we are part of a loving, safe and happy community!

  • ★★★★★ 2 years ago

    I am a resident at The Waterford and have been proudly saying that for 12 years. Like any neighborhood things happen that I do not like but they are outweighed by all the great things. There is almost an aura of love and caring by the residents and the staff with an easy exchange between all. The food is wonderful, the health care very good and any need is immediately addressed by the staff. This will continue to be my home and my extended family.

  • ★★★★★ 4 years ago

    The accounting department at the Waterford Health Center is very creative. They don't credit your account when checks are received. They double and triple charges month after month. They even charge extra for soap, wipes and plastic bags. Those items are free in a public restroom. They charge for rubber gloves that they patient does not wear. They charge for chairs that are not in the patient's room. They charge for EVERYTHING.The marketing department promised that there would be no extra charges after a hefty $200,000 non-refundable payment. If you want to go broke in a hurry, come to the Waterford, but don't believe anything they tell you.

About Waterford, The

General Information

Legal Business NameLifespace Communities Inc
Ownership TypeNon Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareApril 22, 1982 (36 years)
Capacity60
Residents53
Percent Occupied88%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Waterford, The

Waterford, The
was reviewed by to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

December 10, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionTry to resolve each resident's complaints quickly.
DFewPotential for HarmHealth InspectionLet residents refuse treatment, refuse to take part in an experiment, or formulate advance directives.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Waterford, The require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

3hr 25min
2hr 35min
ReportedExpected
CNA

40min
ReportedExpected
LPN
1hr 20min
1hr 5min
ReportedExpected
RN
4hr 45min
4hr 15min
ReportedExpected
Total Nursing

This facility also provides approximately 45min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

97.9%
100.0%
100.0%
100.0%
93.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
94.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
95.0%
-
-
-
52.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
37.1%
31.2%
36.7%
32.3%
27.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
34.0%
4.4%
28.9%
24.6%
17.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents whose ability to move independently worsened
15.6%
16.7%
16.7%
19.4%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antipsychotic medication
6.1%
6.5%
24.1%
17.2%
13.5%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents whose need for help with daily activities has increased
9.0%
0.0%
4.5%
4.0%
5.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who self-report moderate to severe pain
6.7%
7.5%
8.3%
5.6%
7.2%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who lose too much weight
2.4%
8.3%
3.0%
3.2%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of high risk long-stay residents with pressure ulcers
2.4%
5.0%
5.6%
0.0%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who have depressive symptoms
20.0%
12.5%
13.9%
22.2%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a urinary tract infection
4.4%
7.1%
5.6%
5.6%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents experiencing one or more falls with major injury
1.7%
0.0%
2.5%
2.2%
2.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

100.0%
98.9%
99.1%
100.0%
88.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
95.8%
97.8%
97.8%
97.8%
85.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
83.2%
89.7%
77.1%
64.5%
64.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who made improvements in function
3.4%
5.3%
4.8%
8.8%
12.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
1.1%
2.8%
2.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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