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Heartland Health Care Center Kendall

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Overall Rating 2.6 / 5.0 ★★★★★

  • April Click
    ★★★★★ 3 months ago

    Rehab team - A+ / Nursing & CNA team F! -- My mother in law recently spent just over 20 days at this facility as a short term rehab patient. Being an English only speaker - half of the staff couldn't communicate with her - nor did they attempt to place her with staff that could. She gained over 40 pounds of fluid weight in 20 days - all ignored after repeated inquiries by herself and family to the nursing and administrative staff. Her call light would often be unattended for over 60 minutes at a time. Not long after arriving she had a low blood sugar attack that was ignored by staff. Staff will walk into the room, inquire about the assistance needed - leave to "find" somebody and never come back. DO NOT SEND YOUR LOVE ONES HERE TO RECUPERATE. The rehab team was amazing. They are kind and patient and fantastic at what they do. I wish that level of care was given through-out the entire facility. My MIL made great progress with this team - and for that we are very pleased. I wish this team worked as an outpatient basis.

  • Maria Sanchez
    ★★★★★ 3 weeks ago

    I came to Heartland for Rehab, the people who works at the rehabilitation they are amazing, Highly recommend very courteous knowledgeable well trained. I would like to give my congratulations for the following CMA Albita Restrepo (Colombian) she is a sunshine she works the extra mile for you, adorable, knows her work, respectful she always has an smile, another one CMA will be Adriana she is in the morning shift from Argentina such a nice lady at night Nicole she is a big woman with a big heart always alert of what you need (5 STARS FOR THEM) RATE:5 As Nurses JUAN SHORT HAIR NIGHT SHIFT LIGHT SKIN, JOSE I THINK HE IS PUERTO RICAN EVENING SHIFT AND DAVID THE BOLD ONE NIGHT SHIFT (5 STARS) RATE: 5 FOOD NOT TOO GOOD, RATE 1 DRS. TAKE FOR EVER TO SEE YOU IF YOU ASK FOR THEM PROBABLY THEY WILL APPEAR IF YOU ARE LUCKY AT THE SECOND DAY IF NOT THE THIRD DAY IT IS YOUR BEST.: RATE 1 CLEANING: RATE 1 PRIVATE CAFETERIA: THE LADY IS VERY NICE THE PRODUCTS THAT SHE USED TO FIX THE FOOD ARE VERY FRESH RATE: 5 WHEN I CAME I WAS ALONE AND THEY BRING ME A LADY THAT HAS BRONQUITIS SHE USED TO TALK ALL NIGHT SLEEPING AND COUGHING LIKE SHE WAS A WORKING TRAIN. I CAME ON AUGUST 31, A I CAME CLEAN from coral gables Hospital TO HEARTLAND AND I HAve A CMA AS A WITNESS that my body was complete clean 3 DAYS after I GOT A HERPES. MY BACK IS ITCHING LIKE A CRAZY BUT IT IS NOT A SUBJECT OF MATTER FOR THEM. THEY GIVE ME THE ANTIBIOTIC AFTER THE 2 DAY AT NIGHT 11:30 PM BECAUSE THE MEDICINE IT WAS NOT DELIVERY FROM THE PHARMACY TODAY IT IS AUGUST 08 HURRICANE IRMA IS COMING I HAS TO STAY HERE DUE TO THE HERPES MY PLAN WAS TO LEAVE HOME YESTERDAY BUT IT DIDN'T HAPPENED. THE LIGHT TO CALL THE CMA OR NURSE OR WHOEVER IS ONLY ONE DOESN'T SOUND IS ONLY A LIGHT COMPLETE OBSOLETE SO THEY TAKE FOREVER TO COME I THINK THE CALLING SYSTEM IS NOOOOOOOOOOOOT WORKING CHANGE IT PLEASE POOR OLD PEOPLE I AM 55 MY SURGERY WAS TOTAL HIP REPLACEMENT AND THANKS GOD THAT I AM WALKING MOST OF THE TIME I DO MY THING ALONE SO MEANS WHEN I CALLED IS BECAUSE I REALLY NEED SOMETHING. I PREFER TO AVOID MY CALLING FOR THE OLDER PEOPLE WHO ARE IN MORE NEED THAN ME. SINCE I AM HERE ONLY I TOOK THREE SHOWERS AND THREE CHANGES OF MY DRESSING OF THE WOUND IN MY HIP. WELL TAKE A TIME FOR MY REVIEW AND MAKE A DECISION FOR YOURSELF. GOOD LUCK CHARLIE AND GOD BLESS YOU

  • Mario. Rodriguez
    ★★★★★ a month ago

    My mother is there and from all the nursing homes that I have seen, and I have seen many is the best one, the rehab and Nursing Home is very good, people are caring, place is clean

  • David zapata
    ★★★★★ 4 months ago

    I had to remove my parent from Heartland . The first week he was there he had very little supervision. He was found on the floor and had to be taken to the Hospital . He was taken back to Heartland and a week into his return a staff member would not forfill her job duties due to her having a bad back. She refused to do more than she had to I felt arkward in having to ask her for help, especially when it was her job. complaining was all she did. The staff seemed to turn away and act as they weren't listening ,the nite shift is extremely laid back. My parent seemed to walk less and left in bed more than he should have . Thus, water buildup in the lungs was evident . Due to lack of movement had became an issue so I demanded to have him transferred to Mount Sinai Hospital . When I first laid eyes on my he kissed me and asked if I can take him to the bathroom and we slowly walked together & within five days there he couldn't get out of bed or walk . My goal was to take him home to live with me out of state. His walking ability that was bad enough & declined "Ten-fold" If your reading this and you let your loved one stay here it is you will have knowone to blame but yourself . This is my experience ,My Rating for Heartland is a MINUS - 5 star

  • Elizabeth Bennet
    ★★★★★ 6 months ago

    Outstanding therapy and therapy staff!! My grandmother stayed there recently & her experience was amazing! She didn't want to leave! I highly recommend the therapy here!!

About Heartland Health Care Center Kendall

General Information

Legal Business NameHeartland Of Kendall Fl LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareAugust 31, 1989 (28 years)
Capacity120
Residents114
Percent Occupied95%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Heartland Health Care Center Kendall

Heartland Health Care Center Kendall was reviewed by Medicare to have a rating of 1 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 1, 2017 - 6 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmHealth InspectionTry to resolve each resident's complaints quickly.

April 12, 2017 - 11 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaintProvide care by qualified persons according to each resident's written plan of care.

February 6, 2017 - 13 months ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$7,030 fine

October 25, 2016 - 16 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintGive or get specialized rehabilitative services per the patient's assessment or plan of care.
ESomePotential for HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaintEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmComplaintProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmComplaintProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DFewPotential for HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.

August 4, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$30,904 fine
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmComplaintHelp and prepare each resident for a safe and easy discharge or transfer from the nursing home.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionProvide housekeeping and maintenance services.

July 22, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$16,500 fine
GFewActual HarmComplaintAllow residents the right to participate in the planning or revision of care and treatment.
GFewActual HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaintReview or revise the resident's care plan after any major change in physical or mental health.

May 1, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Heartland Health Care Center Kendall require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 35min
2hr 35min
ReportedExpected
CNA
30min
45min
ReportedExpected
LPN
60min
1hr 30min
ReportedExpected
RN
4hr 5min
4hr 45min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

83.3%
91.7%
91.7%
91.7%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
97.1%
100.0%
100.0%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
34.6%
25.0%
22.2%
16.1%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
-
-
-
-
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
17.2%
18.2%
30.8%
25.0%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
8.0%
16.0%
3.8%
17.2%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
6.9%
2.9%
5.3%
2.4%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
8.3%
0.0%
9.1%
10.5%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
7.4%
0.0%
0.0%
0.0%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
0.0%
0.0%
7.9%
0.0%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
6.5%
5.9%
2.5%
0.0%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
0.0%
0.0%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
2.4%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

96.2%
94.4%
94.1%
97.0%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
86.7%
84.3%
84.3%
84.3%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
61.9%
56.6%
50.3%
51.3%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
10.6%
7.5%
5.0%
8.8%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
3.2%
1.9%
1.3%
1.1%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.3%
0.1%
0.1%
0.1%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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