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Heartland Health Care Center Kendall

  1. Skilled Nursing Home Facilities
  2. Florida
  3. Kendall Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.1 / 5.0 ★★★★★

  • Diana Manzano
    ★★★★★ in the last week

    This place is super gross. They need more cleaning staff!!! we have pictures saved on our phone of the monstrosity this place is. On top Of that the other day they gave my dad dinner and it was horrible, the food was old and hard. They only give good food once in a while. Someone please take this message in notice. I feel bad for the ill people staying here.

  • jeanette milan
    ★★★★★ 2 months ago

    Well where do I start,I have my mother in law in the gross Alf,I went to visit her today and noticed that she had a real bad eye infection needless to say that the LPN that was taking care of the poor patients in the 2 nd floor did not even noticed that her eyes where infected,2 days prior to that u I went and the place was dirty and the carpet disgusting ,and every time you approach the LPN one in particular always has an excuse, please always remember that you to have mothers, grandmothers loved ones and I am sure you don't want them to be treated the way they treat the patients in that place,Horrible Horrible. That place should be closed down and everyone that is a nurse their license should be revoked.

  • Desis Sanchez
    ★★★★★ 7 months ago

    I've been here quite a few times in the past couple months to visit my aunt. Everyone has always been very friendly and helpful. My Aunt absolutely loves everybody and says that she's met almost everyone who works there. She even told me the Administrator of the building comes in and check up on her from time to time. That is just extremely comforting to know. Thank you so much for taking care of her while our family is not able to.

  • Astrid Brana
    ★★★★★ 4 months ago

    This place is so gross. The building should be knocked down. Everything is old and smells bad. The place looks like something from a horror movie. There are roaches all over. I can even imagine the kitchen. The nurses could careless. There all on there phones. There are carts and carts or dirty plates all day not just feeding time.... I can not believe people leave there love ones here for long term.

  • Luis Vazquez
    ★★★★★ 2 months ago

    Very disappointed. They don't care about the patients, nor do they respect the family. Kept shipping away father since they are not experienced like they say they are with patients with dementia. Would not recommend and would recommend this place be reviewed to see if it should continue to be open.

About Heartland Health Care Center Kendall

General Information

Legal Business NameHeartland Of Kendall Fl LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareAugust 31, 1989 (31 years)
Capacity120
Residents114
Percent Occupied95%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Heartland Health Care Center Kendall

Heartland Health Care Center Kendall was reviewed by Medicare to have a rating of 1 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 1, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionTry to resolve each resident's complaints quickly.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.

April 12, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.

February 6, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$7,030 fine

August 4, 2016 - 4 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$30,904 fine

July 22, 2015 - 5 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$16,500 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Heartland Health Care Center Kendall require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 35min
2hr 35min
ReportedExpected
CNA
30min
45min
ReportedExpected
LPN
60min
1hr 30min
ReportedExpected
RN
4hr 5min
4hr 45min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

83.3%
91.7%
91.7%
91.7%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
97.1%
100.0%
100.0%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
34.6%
25.0%
22.2%
16.1%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
-
-
-
-
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
17.2%
18.2%
30.8%
25.0%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
8.0%
16.0%
3.8%
17.2%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
6.9%
2.9%
5.3%
2.4%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
7.4%
0.0%
0.0%
0.0%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
8.3%
0.0%
9.1%
10.5%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
0.0%
0.0%
7.9%
0.0%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
6.5%
5.9%
2.5%
0.0%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
0.0%
0.0%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
2.4%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

96.2%
94.4%
94.1%
97.0%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
86.7%
84.3%
84.3%
84.3%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
61.9%
56.6%
50.3%
51.3%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
10.6%
7.5%
5.0%
8.8%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
3.2%
1.9%
1.3%
1.1%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.3%
0.1%
0.1%
0.1%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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