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Heartland Health Care Center Kendall

  1. Skilled Nursing Home Facilities
  2. Florida
  3. Kendall Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.6 / 5.0 ★★★★★

  • Hector F
    ★★★★★ in the last week

    Let me start by saying that you walk in and you see lot's of worker doing nothing and the impression is that they hate their job. Then there seems to be a shortage of qualified, professional workers to care for patients. Don't understand how a RN shows up with no clue as to why my loved one is there for or his transfer records from Hospital not available and on top of everything does not speak English. I would not feel comfortable going to a Hospital in this country and the Dr., Nurse, etc. only speaks Chinese, Russian or any other only language but also English. Dangerous situation!!!

  • maria lopez
    ★★★★★ 2 months ago

    My 98 year old mother was at the facility after a fall and a short stay at the hospital. The goal was to get back on her feet as she is a very active and alert woman. Instead she got a virus which landed her back at the hospital. I had to call rescue to get her there since her 102 f fever was not enough to get the staff moving. The care and attention at Heartland were very poor to say the least with the exception of a few staff members who were fit to work with the elderly. The assigned doctor was a nightmare, and the lack of compassion I witnessed was striking. I would not recommend this place to anybody who needs assistance to move around or doesn't have a relative who can be by their side almost the entire day. Truly, stay away if you're seeking decent care for your loved one.

  • S. Melissa Knowles
    ★★★★★ 3 months ago

    I've been reading the reviews and I disagree a lot with this. Ok, the place is not the fanciest for the pricing the have, they need to upgrade simple things like the TVs on the rooms (they're super small), but the personnel is more than happy to always help, they have an amazing bedside manner that makes you feel included and they always make the patients feel attended. You just have to understand that there's a LOT of people there and sometimes all get sick at the same time. They're people too and the work they do perform there is always towards making feel the patientS at its best.

  • Vanessa Rivera Ramos
    ★★★★★ 8 months ago

    My mother has been living in the retirement home for 2 years and she really enjoys it. I recently had a concern with the cleaning in the apartment and went to the administration office to report it and the new Administrator Nelly was very efficient and professional. She took care of the issue right away and followed up with a phone call to make sure we were satisfied.

  • Jeffrey Cordoba
    ★★★★★ 4 months ago

    My grandpa stayed here they give him pills to make him sleep!!!! And the care in general is terrible like no joke listen to me "DON'T BRING THEM HERE" staff grade :F care:F+. Hope this helps

About Heartland Health Care Center Kendall

General Information

Legal Business NameHeartland Of Kendall Fl LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareAugust 31, 1989 (29 years)
Capacity120
Residents114
Percent Occupied95%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Heartland Health Care Center Kendall

Heartland Health Care Center Kendall was reviewed by Medicare to have a rating of 1 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 1, 2017 - 12 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmHealth InspectionTry to resolve each resident's complaints quickly.

April 12, 2017 - 16 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaintProvide care by qualified persons according to each resident's written plan of care.

February 6, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$7,030 fine

October 25, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintGive or get specialized rehabilitative services per the patient's assessment or plan of care.
ESomePotential for HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaintEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmComplaintProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmComplaintProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DFewPotential for HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.

August 4, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$30,904 fine
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmComplaintHelp and prepare each resident for a safe and easy discharge or transfer from the nursing home.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionProvide housekeeping and maintenance services.

July 22, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$16,500 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Heartland Health Care Center Kendall require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 35min
2hr 35min
ReportedExpected
CNA
30min
45min
ReportedExpected
LPN
60min
1hr 30min
ReportedExpected
RN
4hr 5min
4hr 45min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

83.3%
91.7%
91.7%
91.7%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
97.1%
100.0%
100.0%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
34.6%
25.0%
22.2%
16.1%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
-
-
-
-
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
17.2%
18.2%
30.8%
25.0%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
8.0%
16.0%
3.8%
17.2%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
6.9%
2.9%
5.3%
2.4%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
8.3%
0.0%
9.1%
10.5%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
7.4%
0.0%
0.0%
0.0%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
0.0%
0.0%
7.9%
0.0%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
6.5%
5.9%
2.5%
0.0%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
0.0%
0.0%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
2.4%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

96.2%
94.4%
94.1%
97.0%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
86.7%
84.3%
84.3%
84.3%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
61.9%
56.6%
50.3%
51.3%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
10.6%
7.5%
5.0%
8.8%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
3.2%
1.9%
1.3%
1.1%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.3%
0.1%
0.1%
0.1%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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