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Consulate Health Care Of Kissimmee

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  2. Florida
  3. Kissimmee Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.1 / 5.0 ★★★★★

  • Alexis Grau
    ★★★★★ 2 weeks ago

    Staff is caring and courteous, clean facility! My family member received excellent care! Would highly recommend to others in need of care for their loved ones! Thank you to all the staff!!!

  • Holly Doright
    ★★★★★ 2 months ago

    I am happy that they are assisting me get my business in order so that I can eventually live on my own. The therapy is excellent. I was able to walk much better after working with the therapists. The place is clean and the food is very good.

  • yolanda hernandez
    ★★★★★ a week ago

    My spouse was sent there not my top choice but it was the only bed available. The place was ok staff was friendly. Once arriving there he wasn't getting his dosage of meds. Hes on a regimen and cannot stop it. I saw my spouse looking lathargic I told nurse has he had his meds they said its a long process to get approved through doctor and pharmacist might I add a doctor thats not even in the building everything is being relayed via phone by nurse of his condition I asked if I can bring his meds from home that was a no no. So time went by no meds he relapsed no doctor in building nurses on long occasions would check on him. During the night he got up from the bed and fell hit his mouth on the chair he was yelling for nurse. I got a call at home that he fell n they checked him he's ok so they said. They don't know if he hit his head or what as time goes by he's getting worse so they decide to send him to hospital which they should've done the first place according to the doctors at ER. This was all happening during late in the evening. The head nurse for the overnight im assuming seem very agitated that I kept calling and asking questions and telling them he should go to hospital before they decided to instead of being compassionate and understanding with me cause I was very concerned she was getting snappy and with a tone that would best suit being a manager of a fast food in the hood. I was very disappointed that that's how a nurse would speak to people like that as if their copping attitude but still in the boundaries of using proper professional words. I immediately went and picked up his belongings and met that nurse she had a different tone with me now that I was present. Withheld meds, no doctor in building, not watching patience properly and nurse with hoodrat attitude. This all happened in one day might I add. Do your research look for best center for your loved ones. They definitely didn't know how to handle my spouses situation they treated it as like everyone else in there one size fits all.

  • Astrid Jorge
    ★★★★★ a year ago

    If I could give this place zero stars, I would. This is the worst place in the entire world. If you love your relative, DO NOT put them here. The treatment is inhumane. They DO NOT care about their patients. They psychologically mess with the elderly there. My dad stayed here 3 years and they basically ended up killing him. He spoke only in Spanish and had dementia and the nurses would YELL at him to speak English. His clothes would go missing. They wouldn't give him other options of food to eat. They drugged him so much once that he was in a coma on the verge of death. These nurses are the most non-compassionate people in the world. This whole establishment is. From the rude receptionist to the nurses. It smells like they don't care for the rest of the patients. Some of the residents are yelling in the hallway. Screaming actually, being ignored. It is truly heartbreaking. Rest In Peace to my dear dad.

  • Madeline Maldonado
    ★★★★★ 2 months ago

    Consulate Kissimmee treated my mom well while she was there recovering from a fall, but then they kicked her out when her insurance coverage "ran out" and did not handle her exit well.

About Consulate Health Care Of Kissimmee

General Information

Legal Business NameKissimmee Facility Operations LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareAugust 25, 1999 (19 years)
Capacity120
Residents115
Percent Occupied96%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Consulate Health Care Of Kissimmee

Consulate Health Care Of Kissimmee was reviewed by Medicare to have a rating of 3 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

June 22, 2017 - 13 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionProvide or obtain dental services for each resident.
DFewPotential for HarmHealth InspectionEnsure that residents are safe from serious medication errors.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.

April 14, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$1,950 fine
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Consulate Health Care Of Kissimmee require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 35min
2hr 25min
ReportedExpected
CNA
30min
40min
ReportedExpected
LPN
50min
1hr 15min
ReportedExpected
RN
3hr 55min
4hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 50min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

95.9%
97.0%
97.0%
97.0%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.9%
100.0%
98.8%
95.6%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
37.5%
29.6%
35.7%
42.9%
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
20.0%
21.4%
18.2%
24.4%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
19.2%
15.7%
15.4%
10.5%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose ability to move independently worsened
10.6%
16.0%
17.1%
6.2%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
10.7%
11.9%
17.2%
8.2%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
5.5%
7.3%
5.1%
7.9%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
1.4%
4.5%
3.3%
5.6%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
1.1%
2.4%
1.1%
0.0%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
0.0%
0.0%
0.0%
0.0%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
0.0%
1.1%
1.2%
1.1%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
0.9%
1.5%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
1.2%
1.1%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

92.9%
93.6%
92.8%
86.5%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
93.1%
87.3%
87.3%
87.3%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
73.1%
84.4%
81.9%
87.1%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
7.3%
1.8%
8.4%
2.1%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
2.3%
1.4%
0.0%
2.6%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.3%
0.3%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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