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Keystone Rehabilitation And Health Center

  1. Skilled Nursing Home Facilities
  2. Florida
  3. Kissimmee Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.7 / 5.0 ★★★★★

  • Larry Evinger
    ★★★★★ a month ago

    I am still waiting on my father's medication and care charts from his time there. According to the Coroner's report, he was very ill. Yet, your people said he would be well enough for transport to Indiana. Then not even 2 weeks later, he passed away while still in your care. You also, failed to comply with a request for information from the nursing facility up here. According to the records I have received, he should have been medicated for his underlying conditions. My question is, why was he not receiving this medication? We now have everything except your chart for my father. If we do not hear from the records office, we will be contacting an attorney!

  • Socorro Mercado
    ★★★★★ 2 months ago

    At first I was a little disappointed because at first I couldn't get in touch with anyone after hours. But I must say that after months of my family member being there I got to know the staff and they are ALL loving and caring . I spend lots of time there. They care about each and everyone of their patients. The girls in activities are so devoted and caring. They paint the women's nails, they make coffee, they listen to music, play bingo and I could go on for ever about how caring they are. The nurses, the cna's they are all very caring and protective of their patients. Nurses that have singing talents even go there on their days Off to entertain, now that was touching to me. I saw how a cna sat by an upset patient Calmed her and sat next to her while holding her hand. That was awesome to experience, to see. This observation does not come from one day observation or one hour it comes from being there many times, at different hour and different days. Love everyone of you guys. Love you!!!!! Mayra. ?

  • David James
    ★★★★★ 3 weeks ago

    I was not impressed at all with this place. They are not considerate of people taking naps as they had some Spanish singalongs midday when I was there with my mom when she was trying to sleep. Food is not great. They are very wasteful with electricity, not even replacing their old high wattage lightbulbs with low wattage LEDs, even though I recommended it. The vent in my moms room was filthy and they were so slow to respond to my maintenance request that I wound up doing it myself. A fight broke out in the dining area and none of the staff was able to break up the fight so I (a guest visiting my mom) stepped in and did it. This place is a joke. It is poorly managed by a person that is "full of it" in my opinion. They don't listen to requests, they just run the place the way they want to. I highly discourage going there. They also have a "prison" style layout with the dining room in the center and the rooms along the perimeter of it. My mom commented that she felt like she was in prison there. Also the noise is bad there. There isn't much of anything to absorb sound so it reverberates. Don't believe any replies from staff saying tenants well being is their primary or top concern. That is BS. Their top concern to me seems to be money and doing the minimal work. Avoid this place and look for one with better reviews. Save yourself the aggravation.

  • Denise Vanegas
    ★★★★★ 4 months ago

    This place is horrible. They took my family member in on a Friday evening from the hodpital and advised me Tuesday afternoon, her insurance would not pay and it was $308. daily and they had her on private pay. I had to scramble to find a place I could send her with no assistance from them and that took a couple of days. They never got her out of bed in the week she was there not so much as a wheelchair in the room....nothing. The other facilities that came to evaluate her were dumbfounded and 2 of them told me the place had not done anything for her in the 6 days. They came in to pressure for payment though. The nicest person I met there was the housekeeper. It's a shame this happens to the elderly. She paid the $308 daily fee for 6 days of being in bed and sitting in a wet diaper waiting 30 min to get changed. Dont take anyone there its highway robbery.

  • Mohamed Helmi
    ★★★★★ 8 months ago

    Wonderful place the best Rehab in town after trying others with my father very clean, great loving and caring staff, regular checks and prompt response to any request i am really happy and highly recommend the place

About Keystone Rehabilitation And Health Center

General Information

Legal Business Name1120 West Donegan Avenue Operations LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareOctober 19, 2006 (13 years)
Capacity120
Residents110
Percent Occupied92%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Keystone Rehabilitation And Health Center

Keystone Rehabilitation And Health Center was reviewed by Medicare to have a rating of 2 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

November 21, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
BSomePotential for Minimal HarmComplaintTell the resident or the residents representative in writing how long the nursing home will hold the residents bed in cases of transfer to a hospital or therapeutic leave.

July 20, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
CManyPotential for Minimal HarmHealth InspectionPost nurse staffing information/data on a daily basis.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionGive proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible.
DFewPotential for HarmHealth InspectionEnsure that residents with limited range of motion receive appropriate treatment and services to increase range of motion or prevent further decrease in range of motion.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Keystone Rehabilitation And Health Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 50min
2hr 25min
ReportedExpected
CNA
40min
35min
ReportedExpected
LPN
55min
60min
ReportedExpected
RN
4hr 20min
3hr 60min
ReportedExpected
Total Nursing

This facility also provides approximately 25min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

84.7%
88.5%
88.5%
88.5%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
82.1%
96.7%
95.6%
100.0%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
69.2%
80.8%
70.4%
47.6%
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
25.8%
27.4%
32.9%
25.6%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
58.8%
27.7%
35.5%
29.2%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose ability to move independently worsened
9.4%
10.3%
9.1%
6.3%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
40.5%
26.7%
8.6%
20.5%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
9.5%
4.4%
2.2%
6.5%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
5.1%
2.8%
2.8%
2.8%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
2.1%
8.5%
0.0%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
6.6%
0.0%
2.3%
1.1%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
6.3%
3.3%
3.3%
4.3%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
3.2%
1.1%
1.1%
0.0%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
0.7%
0.8%
0.0%
0.0%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
1.1%
0.0%
1.1%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

88.2%
91.0%
94.4%
94.2%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
66.0%
87.1%
87.1%
87.1%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
72.5%
67.9%
73.2%
78.2%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
6.9%
7.6%
9.1%
8.9%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
1.0%
0.9%
1.0%
1.1%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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