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Consulate Health Care Of Lake Parker

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Overall Rating 2.0 / 5.0 ★★★★★

  • ★★★★★ a year ago

    I want to share my experience at Lake Parker. Its going to be a long one, but I hope those researching rehab/care facilities will take the time to read. Because I was in your shoes. I understand how much these reviews can affect your decision to send a loved one here. I did not HAVE a choice. After a long hospital stay, my father was transferred to an "acute" care facility for further treatment and rehab. After a few weeks there, his insurance (Florida Blue) felt he no longer required that level of acute care and demanded that he be transferred to a facility that offered a lower level of care. As most of these type of facilities don't take Florida Blue, we were only left with Lake Parker as an option. I did my homework; I read all the reviews - and I was terrified! I didn't want to send my father there...but I had no choice. Are the rooms a little bit run down? Yep. Would they benefit from remodeling? Yep. Were they short-staffed? Yep. But let me just say, NONE of that affected my father's care. The first few nights he was there, I didn't rest easily - mostly due to all the negative reviews. But once I saw how wonderfully my dad was treated, I relaxed. There was never a time my father had to wait when pushing the call button. A CNA or aide would appear almost immediately and NEVER made him feel like a burden. Do the nurses shuffle the more mundane tasks to the CNAs and aides - yes. But I can understand why. And let me say - despite being insanely busy, I watched as my father's nurse took time to "dance" with a mentally impaired resident who just wanted some company. The rehab crew was amazing. They were optimistic and involved and made my father feel optimistic about his abilities. They got him walking, exercised his weak legs, and guided him through things like cleaning himself up and getting dressed - all struggles for my father with end stage COPD. They were wonderful with him. And my father thrived. Just as he was making some great improvements, his health tanked. His lungs just couldn't handle it anymore. When they saw his oxygen levels dropping, they called us immediately. He *refused* to be sent to the hospital. He was tired and just wanted 'nature' to take its course. The doctors and nurses did everything they could to give him a fighting chance. But they were honest with us - without hospitalization, he most likely would not survive. Once it was clear that was the path he was on, they did everything they could to make him (and us) as comfortable as possible. My mother and I were there when he took his last breath yesterday afternoon. His death was not the fault of anyone at this facility, nor was it the lack of care. It was just his time. After his passing, the staff jumped into immediate action. I cannot express how much their sweetness and care and so, so, so many hugs helped my mother and I through this. Even those who didn't directly treat my father were there for us. As we were waiting for the funeral home to collect my father, one of the aides brought over a cart with fresh fruit and snacks, cold water and juice and coffee. Just in case we needed anything or if anyone else stopped by to pay last respects. It was touching. When the funeral home arrived to take my father, they closed all the doors to the rooms in his hall, as well as the door to the main entrance to the hall - as a final show of respect for my father. Not only that, but it was for the comfort of the other residents as well. So I have a really hard time hearing that these people don't care about their patients...because I saw that they do. I can't express how much the care and comfort provided to my family helped. I can't say enough good things about these people. So please, don't let these negative reviews scare you away. I might not have had a choice regarding where my father was sent, but I'm sort of glad I didn't. I'm happy his last days were surrounded by people who cared.

  • ★★★★★ a year ago

    We are now looking for short term care for a loved one..Ty for the reviews..we will not being touring this one..we have toured almost all of the consulate owned facilities...and yes..they ALL should be under strick guideline review and closures

  • ★★★★★ 2 years ago

    Feel free to take your loved ones to this facility if you are tired of dealing with them and wish them to pass quicker. Absolutely take a beloved family member or friend here if you wish them to spend their last days on earth in a drug induced stupor and painfully uncomfortable! You will be able to better sleep at night knowing that your family member is being cared for by lazy, inept staff who are EXTREMELY CARELESS with the needs of their residents. If sneakiness, ineptitude and deceit is your thing this place has it covered. You should absolutely believe the nursing staff when they tell you that they can do more for your loved one than any hospital with real doctors because arguing and flat out lying to you is a daily occurrence that they look forward to. If you would love to spend the next few years of your life going through lawsuits filed against each individual that could have made your loved ones last day(s) on earth dignified and comfortable rather than lonely and extremely painful then get on the waiting list for this place! And finally as far as facility management and department heads go- if you enjoy wasting your time talking and making appointments to meet with them to try and have them deal with the pure negligence and incompetence of their staff then you will LOVE spending your time waiting in line to do that here!

  • ★★★★★ a year ago

    Very disgusting place. The residents doesn't get the proper care that they need and deserve

  • ★★★★★ 2 years ago

    It's disgusting the standard of care they have for their residents. Inadequate doesn't even begin to describe. The call light is pressed but takes ages for any response. I've heard stories from many residents that the "maintenance man" is verbally abusive. They claim they're "understaffed" yet they're renovating. New floors, new paint, new decor in the lobby. But the residents have very old beds, the tables are crap, and the dressers are damaged. They would rather paint some walls than spend the money on the wellbeing of the residents. Also, the "understaffed" thing may not be as big of a deal if the staff were actually competent. There are a few cna's that are truly blessings, but unfortunately they are over shadowed by the blatant lazy, bottom of the barrel hires that can sleep at night knowing they neglect these people day in and out. This place is the epitome of why no one wants their parents or loved one in a nursing home. I pray things change, for the sake of the residents. Edit: My concerns are your number one priority? Why aren't your residents' concerns your number one priority? They are literally the people you should be caring about the most. Not me. I'm not the person who's well-being is in your hands. Second edit: The kitchen staff apparently thinks it's okay to blare music that can be heard in the dining room and the front hallway. Not even touching on the completely inappropriate music they chose to listen to at loud volumes; loud, offensive music is not okay in the workplace much less an environment that many elderly and/or disabled healing people call home. What is their workplace is many residents' home. I feel like a horrible percentage of the people employed here do not realize this.

About Consulate Health Care Of Lake Parker

General Information

Legal Business NameLake Parker Facility Operations LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMay 14, 1990 (28 years)
Capacity120
Residents107
Percent Occupied89%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Consulate Health Care Of Lake Parker

Consulate Health Care Of Lake Parker
was reviewed by to have a rating of 2 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 9, 2016 - 15 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaintDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

February 27, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
ESomePotential for HarmHealth InspectionKeep all essential equipment working safely.
DFewPotential for HarmHealth InspectionGive or get specialized rehabilitative services per the patient's assessment or plan of care.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionProvide routine and 24-hour emergency dental care for each resident.
DFewPotential for HarmHealth InspectionAt least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionEnsure residents maintain acceptable nutritional status.
DFewPotential for HarmHealth InspectionProvide or obtain dental services for each resident.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionProvide medically-related social services to help each resident achieve the highest possible quality of life.
DFewPotential for HarmHealth InspectionProvide activities to meet the interests and needs of each resident.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionConduct initial and periodic assessments of each resident's functional capacity.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionProperly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

August 27, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$662 fine
---Fine$1,986 fine

January 22, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintQuickly tell the resident's doctor the results of laboratory tests.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Consulate Health Care Of Lake Parker require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 60min
2hr 30min
ReportedExpected
CNA
55min
40min
ReportedExpected
LPN
35min
1hr 5min
ReportedExpected
RN
4hr 30min
4hr 15min
ReportedExpected
Total Nursing

This facility also provides approximately 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

86.5%
89.7%
89.7%
89.7%
93.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.9%
97.9%
100.0%
100.0%
94.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
65.2%
52.2%
48.0%
52.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
17.3%
14.1%
16.0%
9.8%
27.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
19.2%
8.6%
28.1%
18.0%
17.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents whose ability to move independently worsened
0.0%
0.0%
0.0%
0.0%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antipsychotic medication
16.4%
31.8%
8.7%
6.8%
13.5%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents whose need for help with daily activities has increased
0.0%
0.0%
0.0%
0.0%
5.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who self-report moderate to severe pain
8.2%
5.5%
6.2%
10.3%
7.2%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who lose too much weight
6.0%
7.9%
3.0%
1.4%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of high risk long-stay residents with pressure ulcers
3.9%
9.0%
4.0%
3.7%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who have depressive symptoms
3.5%
5.5%
1.2%
1.1%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a urinary tract infection
2.3%
3.2%
2.5%
1.1%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
0.0%
0.0%
2.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

99.6%
100.0%
100.0%
100.0%
88.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
95.8%
96.8%
96.8%
96.8%
85.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
61.5%
75.9%
81.7%
84.4%
64.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who made improvements in function
0.5%
0.0%
0.0%
0.0%
12.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who self-report moderate to severe pain
2.5%
0.8%
0.0%
0.0%
2.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.4%
0.3%
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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