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Valencia Hills Health And Rehabilitation Center

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  3. Lakeland Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.0 / 5.0 ★★★★★

  • Amy Clark
    ★★★★★ a year ago

    I was a patient there. Had the best therapy. They got me back on my feet again.

  • D Davis
    ★★★★★ a year ago

    *More complaining than not about this facility. I know from my hospital work experience that it is easier for families to complain than to appreciate what is there and send thanks. *Yes, sometimes there are new employees who haven't learned what they been taught, but that is not the fault of the facility. Some employees have bad attitudes, again, not the fault of the facility. *I have had to deal with the facility for over 8 months now and find it the perfect place for my Mom. *Overall, this is a great place and our family has been welcomed. I look forward to the month I will be able to get my Pop in there as well. The Unit Manager, Billing Office, Admissions Office, Garden lady, PT Dept. and any other Dept I have left out, I thank them ALL. I also thank ALL the employees who have done MANY MANY MANY little & BIG things that meant/means soooo much to my mom (me as well). *I have 3 suggestions and they are biggies, this being a for-profit facility with budget constraints and know these are not very feasible: ^Upgrade the current garden with more covered tables and more wheelchair/scooter access pathways. ^Another garden like the current one, across the other side were there is a LOT of open space. ^Parking-something's gotta give....more easily accessibility parking for disabled folk to visit disabled folk. I know space is limited, however, many employees park near the doors up at front of each entrance and there are a lot of us who have a hard time walking. Definitely a conundrum! *Tell ya what, when I win a FL or GA lottery, I'll pay for new gardens and upkeep!! Thanks all!

  • dee dee deen
    ★★★★★ a year ago

    A few probs, but if you communicate with the office you to talk to, usually things work out well.

  • M Riddle
    ★★★★★ 3 years ago

    Horrible place although there are a few outstanding people. First night my mom came in the doctor called and wanted to turn off her defibrillator and pacemaker. That would have led to her death in minutes. That was 6 months ago. Three months ago I had to argue with the doctor to get her to the hospital. Doctor said she was fine. The ER said she was in congestive heart failure, had blocked bowels and a urinary tract infection. They have left socks on that were too small for such a long time that they cut into her legs. Looks like she is branded. The rehab wing is very different from the long term care halls. My mom is in long term.

  • Anita Dilks
    ★★★★★ 2 years ago

    I worked at this facility for many years. My reviews were always exceptional, never tardy and never missed work without a just cause. VHHR had a dimentia resident that was very combative with documentation to cooberate. Instead this lady says I slapped her face. After thorough investigation through Lakeland Police Department and DCF.. case unfounded. The administration has been arrested, on numerous occasion still are having open affairs and unjustifiably disgusting and unprofessional. If those beneath them aren't party animals they find a way to make it miserable for an employee that's trying to do right. The same people that preach we all answer lights are the same ones that walk by and ignore. I wouldn't want this facility to care for my dead dog.

About Valencia Hills Health And Rehabilitation Center

General Information

Legal Business NameLakeland Investors,LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareFebruary 16, 1977 (41 years)
Capacity300
Residents232
Percent Occupied77%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Valencia Hills Health And Rehabilitation Center

Valencia Hills Health And Rehabilitation Center was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 31, 2017 - 7 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

December 15, 2016 - 17 months ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$402 fine
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaintAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.

September 4, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionAllow residents to self-administer drugs if determined safe.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Valencia Hills Health And Rehabilitation Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 55min
2hr 25min
ReportedExpected
CNA
1hr 15min
40min
ReportedExpected
LPN
55min
1hr 5min
ReportedExpected
RN
5hr 5min
4hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 25min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

86.5%
98.6%
98.6%
98.6%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
99.5%
99.5%
99.0%
98.5%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
51.7%
49.2%
46.2%
51.7%
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
34.1%
36.5%
34.5%
28.8%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
14.5%
17.9%
13.0%
16.4%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose ability to move independently worsened
5.2%
5.4%
8.3%
11.8%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
17.0%
23.6%
11.9%
18.4%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
10.8%
2.9%
3.6%
9.2%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
4.0%
3.6%
4.5%
3.1%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
1.4%
1.8%
2.8%
0.8%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
5.4%
7.4%
3.8%
2.7%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
3.1%
1.9%
2.0%
0.5%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
2.0%
2.4%
2.5%
3.4%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
1.9%
2.1%
2.9%
1.6%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

91.8%
94.9%
96.8%
94.3%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
86.6%
93.1%
93.1%
93.1%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
51.5%
53.5%
49.2%
51.6%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
5.7%
4.3%
2.9%
3.0%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
1.4%
0.6%
1.7%
1.7%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.2%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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