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Heartland Health Care Center Lauderhill

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Reviews
Overall Rating 3.6 / 5.0 ★★★★★

  • M MARSHALL
    ★★★★★ 2 months ago

    Checked in and Checked out almost immediately HOWEVER, my experience there and what I saw are unshakeable and HIGHLY UNACCPETABLE. We arrived late Friday - the staff didn't really explain to me/us who would do what. We met some nurses, the person who did the "intake" spoke to me using jargon - I am NOT a nurse and don't understand what "Full Code" means - I think I am intelligent (hopefully I didn't waste my time obtaining an MSF degree) but to continue to speak to me using jargon was ridiculous. Then the paperwork was NOT correct - someone indicated that my Mom had bedsores. She did and does not - and when I brought it to the attention of the charge nurse, she talked in circles and did not allow me to correct it and now I understand they are trying to minimize their legal responsibility if in fact a patient develops bed sores, the rehab can blame the hospital... So, Mom got to bed and our CNA stayed the night with her. The next morning, I arrived. I began looking at the private room and bathroom. DISGUSTING. UNCLEAN. There was some sort of insect crawling around the wall, where there was dirt and crumbs - mind you, my Mom had NOT eaten there yet. I was grossed out. Immediately went to the nurse to complain and then went to WalMart and bought cleaning supplies, wipes, bleach, bug spray (there were bugs crawling around the crumbs on the floor!), air freshener, oh and I had to buy a comforter because I was not going to use the one that was provided. I saved the wipes to show the filth that I wiped off the bars in the shower, the TOILET, the floors were nasty and even after they sent the "cleaning crew" back in to clean (looked like they used a Swiffer), the floor remained disgusting. UNACCEPTABLE. The room was allegedly cleaned again - still was disgusting. I went back to the room, got my Mom, put on her mask and we walked down the hallway to get some exercise. As we are walking back, I see one of the dementia patients - a tall, tall man, walk into Mom's room. I thought maybe he wasn't in her room, but as we approached, he came out with a handful of her food - pasta and meat sauce - food was all on the floor. I cleaned it up and shut the door. Then the door knob starts to rattle, and in walks a little man/patient speaking Spanish. I said "no" and closed the door. He came in again. Then a little woman/patient speaking Spanish entered the room. My Mother does not speak Spanish and I'm not sure how she would've reacted to the latter two patients coming into her room, but I can tell you that she would have been completely mortified by the first man entering her room - I hate to even think about it. When I mentioned this to the nurse (Yvonne) her response was "They wouldn't do anything to your mother." Shocking reply. Didn't comfort me in any way The other MAJOR problem I had was that Mom is having difficulty with her mobility. Had I not been at the facility for 9 - 10 hours during the day and our CNA spending the night with her, I don't know what she would've done. She can't get up by herself to get to the bathroom and toilet did not have safety rails near it. The only time we saw anyone was to bring her food and medication. No one came in to check on her while I was there or while our private nurse was on site. The STAFF was loud and laughing and yelling at each other in the hallway. Our private nurse did use the call button once to get the staff and she said it took them a very long time to answer and before they arrived, she could hear them talking and laughing loudly in the hallway. My comfort level vanished. I was ready to leave. Would never recommend this place - makes me think of Renfield at the lunatic asylum which is heartbreaking because many of the people there cannot speak up for themselves and may not have loved ones to speak on their behalf. The facility has to do better than that for these people - it's simply not right. I've attached pictures of after the room was cleaned. See for yourselves.

  • Animal Aid
    ★★★★★ 9 months ago

    I have a loved one here and when I visited, I was impressed with the private room he was in - it was very spacious and clean with a huge window and nice view. The nurses were very friendly and caring. He was getting daily shaves and had quickly made new friends. The second time, I visited him during the lunch hour and the staff was very attentive and the food looked impressive. I am glad he is there and I would recommend this establishment for rehabilitation or long term care.

  • Ingrid Kennedy
    ★★★★★ 2 months ago

    Excellent Nursing Home

  • Liz Ritter
    ★★★★★ a year ago

    One of the worst experiences of my life. Management staff had all the right things to say. Nurse Irelande was the only true advocate for Alzheimer's, but the rest of the staff was uninformed unattentive and unprofessional. No one could answer a question and when we arrived we were just showed a room with a bed and the staff went on doing whatever. Never wrote down our names or phone numbers. Actually asked me to come back the next day to sign paperwork cuz they were ending their day. Do not take a family member here. They do not take good care of them. They are left alone most of the time and in 11 days We never saw an activity in the activity room. She was either left alone in a hallway or had her head down on a table. Today the Doctor refused to release so we left on our own. He actually told us that if her blood work came back clear he would release and when it came back cleared lied to us about release. I don't think they ever fully bathed her so getting the smell of urine off her body and clothes has been a choir. When we bought our loved one back to the home where she lives upon returning she was so happy, she immediately walked, started talking, laughing and responding. Thank God we got her out of this place. Not a healthy experience. Try to avoid if possible. Or at least do more research. I Wish I didn't have to give a star. That one star is only for Nurse Irelande!

  • Macklyne Hilaire Nicolas
    ★★★★★ a month ago

About Heartland Health Care Center Lauderhill

General Information

Legal Business NameHeartland Of Lauderhill Fl LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareDecember 27, 1989 (28 years)
Capacity109
Residents100
Percent Occupied92%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Heartland Health Care Center Lauderhill

Heartland Health Care Center Lauderhill was reviewed by Medicare to have a rating of 2 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

January 26, 2017 - 16 months ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionAt least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor.

December 10, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionDevelop policies and procedures for influenza and pneumococcal immunizations.
DFewPotential for HarmHealth InspectionMake sure that each residents' abilities in activities of daily living do not decline, unless unavoidable.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Heartland Health Care Center Lauderhill require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 40min
2hr 45min
ReportedExpected
CNA
55min
40min
ReportedExpected
LPN
30min
60min
ReportedExpected
RN
3hr 60min
4hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 25min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

94.0%
74.0%
74.0%
74.0%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
80.9%
74.2%
73.7%
79.8%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
28.2%
21.8%
21.0%
27.8%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
22.2%
16.0%
14.7%
6.7%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose ability to move independently worsened
32.2%
25.6%
27.7%
32.6%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
21.7%
22.9%
17.8%
8.3%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
8.8%
6.6%
8.2%
4.3%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
10.0%
4.6%
8.8%
7.3%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
3.3%
4.4%
1.0%
1.1%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
4.3%
6.5%
6.1%
5.3%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
0.7%
1.2%
2.3%
0.6%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
3.2%
1.1%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

55.9%
44.4%
45.6%
49.1%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
76.1%
35.2%
35.2%
35.2%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
60.3%
-
-
86.1%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
4.3%
2.5%
0.0%
3.6%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
11.1%
-
-
-
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who newly received an antipsychotic medication
0.6%
0.0%
0.9%
0.0%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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