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Lehigh Acres Health And Rehabilitation Center

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Reviews
Overall Rating 2.9 / 5.0 ★★★★★

  • Mary Cancel
    ★★★★★ 2 months ago

    This place really sucks. My mom works here and my mom is a very hardworking person. She has a very good heart, treats all of her patience great, and struggles for their rights. All the employees(not all) love my mom, and all of the paitence as well. Unfortunately, my mom had to quit because the facility isn't making her feel like she's adapted and respected. They were obviously changing her schedule to a much harder one which no one wanted to deal with. The front desk called her more than twenty times because they were desperate for her to continue working. When she got to the place to talk about her reasoning for quitting, she needed to talk to this women (not sure who it was) but this woman was either racist or pretended like my mom was the one who was desperate. That's seriously unfair. That's women will now have to deal with the rest of the employees working their. Yeah, those employees only do their job correctly when they know the costumer (family) comes often to check if their love ones/relatives are well taken care of. For the paitence who doesn't get daily visits, they are in need of so much care. They don't do their jobs properly. How uncompassionate! (Don't get me wrong, some of the employees are great, and very caring indeed, but some causes to much drama) - Maria's daughter

  • Natalie Olson
    ★★★★★ 7 months ago

    Just to add on to my husband's (Andy Becker) review below of Lehigh Acres Rehab facility, he posted that review last night and was assured it would be followed up with promptly. Today we were scheduled to have a care plan meeting at 11:00 am so myself and my husband took off work and met in a small corner on his job site so we could take the call together. Nobody ever called. At 11:10 am, my husband call the front desk at the facility and was told that all administrators, case managers, social workers, etc. were in a meeting and unable to hold the scheduled meeting that was arranged for us. There was no call in advance to tell us this meeting was cancelled. Communication is disturbingly below par. I work in health care and have worked in long term, rehab and acute care facilities and the type of care that my father-in-law and our family have received is not acceptable and would/should never be tolerated by anybody. It will be a deep sigh of relief when we are able to get him out of there unless there is a complete 180 degree turn around in care and communication with this facility. As this place currently stands, it is a insult to the rest of the healthcare facilities that work endless hours ensuring the safety and care for the people that need us healthcare providers. Maria, come up North! I'll get you a job where ALL the staff works just as hard and with as much heart as I have heard that you have!

  • Andy Becker
    ★★★★★ 7 months ago

    I flew in from Wisconsin for 10 days, the first night my father called me at 1am saying he hit the nurse call button an hour prior and no one checked on him. When I got there at 2am his call light was on and still no help. I repeatedly asked to speak with his doctor, case manager or anyone who could tell me his care plan. I would show up at 430am Sunday morning because that is when I was told the doc came in, nothing. I flew home worried sick about his situation. The only reason I gave one star is because of the cna Maria she is what all Lehigh employees should strive to emulate. She is a 5 star employee. For the rest of the facility, No leader ship, no returned calls, or bed side mannor. I hope you or your family never have to step foot inside this place.

  • Lucinda ONeil
    ★★★★★ 9 months ago

    My mom is here. They are amazing. She has upper stages althymers and they always make sure she is comfortable. If she is showing signs of discomfort or tempature (because she can't communicate it), Joy is always right on top of it. The nurses always answer my questions and never avoid me. They all seem happy and it shows in their work. If u must place a family member in a facility. This is the one u want them in. Its clean and the residents are taken care of.

  • J Edwards
    ★★★★★ a year ago

    PO'ed beyond words!! For the second time in a one year period, they sent my aunt to the hospital and NEVER TOLD ANYONE!. Nobody I talked to knew she sent her, where they sent her, why they sent her, or who took her. And the room she was in for 2 yrs was giving away in the 3 days she was gone, and ALL of her possessions were put in plastic garbage bags and put into storage. They put her a whole different section, with all new people. However, the room they put her had no dresser, and she was in there all weekend with NONE of her belongings. Didn't even take her shoes or regular clothes. Today, we've been trying to get her on the phone for hours, with no answers. Finally called the center, she's been in the hospital for 2 days, and again.... THEY DIDN'T TELL US SHE WAS GOING! The lady on the phone wasn't even sure why she was sent. When asked why nobody called us, she said "oh, I thought you knew." Yeah, because we're a bunch of damn mind readers!! They saw how I was after the last one, but that's nothing if they give her room away again and I have to go over there!! The residents all seem like great people, but they need to replace the WHOLE useless staff.... burn it down and start all over again!!

About Lehigh Acres Health And Rehabilitation Center

General Information

Legal Business NameLehigh Acres Nh LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 7, 1986 (32 years)
Capacity128
Residents112
Percent Occupied88%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Lehigh Acres Health And Rehabilitation Center

Lehigh Acres Health And Rehabilitation Center was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

March 24, 2017 - 14 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
DFewPotential for HarmHealth InspectionKeep clinical record information safe.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionAllow residents to self-administer drugs if determined safe.

April 21, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Lehigh Acres Health And Rehabilitation Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 35min
2hr 35min
ReportedExpected
CNA
1hr 10min
35min
ReportedExpected
LPN
50min
1hr
ReportedExpected
RN
4hr 35min
4hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 30min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

95.2%
96.8%
96.8%
96.7%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.9%
100.0%
100.0%
100.0%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
34.9%
44.4%
43.6%
45.8%
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
21.0%
19.8%
16.0%
25.0%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
5.8%
12.2%
13.9%
5.3%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose ability to move independently worsened
19.5%
13.6%
12.5%
16.3%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
0.0%
9.1%
4.5%
2.7%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
1.2%
1.2%
2.6%
0.0%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
2.9%
0.0%
1.5%
2.8%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
1.9%
1.0%
0.0%
0.0%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
0.0%
1.2%
1.3%
0.0%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
0.0%
0.0%
0.0%
2.3%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
1.0%
0.0%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

97.6%
98.0%
97.8%
98.5%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
91.6%
83.5%
83.6%
83.9%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
90.3%
89.4%
87.7%
86.0%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
2.3%
2.0%
1.8%
1.3%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
2.1%
1.7%
0.0%
0.5%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.2%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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