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Surrey Place Care Center

  1. Skilled Nursing Home Facilities
  2. Florida
  3. Live Oak Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.0 / 5.0 ★★★★★

  • Vicki Halleland
    ★★★★★ 5 months ago

    Please please please, if you have a loved one, keep them away from this horror house. Unless they are incapacitated and drooling, this is not the place for proper care. Upon arrival you will be plastered with sugary sweet promises of tender loving care and "safety". Nothing could be further from the truth! Heaven forbid you should actually be of soundmind as a caregiver!! Your wishes have no consideration. They will take meds away that have been prescribed for 15 years. Drugs that are prescribed for the well being of loved are no longer given. When questioned you will be asked if you have M.D. behind your name and be ridiculed by the staff. Doctors will refuse to see your lived one if ever thcaregivseeer speaks up! Patients help buttons will be ignored for hours at a time. There were personally dirty napkins under the bed and used band aids left on the night stand. You will receive sweet as apple pie greetings and knives put in your back. Please beware of false promises. It is a nightmare there. I have never received so many phone calls from my husband crying and pleading for help. Like i said they are incapable of handling anyone other tban zombies! So sad and heartbreaking! The pictures of the room are NOT what is actually there. Dreary and gloomy!. One of the nurses actually told me i should have him transferred to Solaris because "This place is not for him". They "discontinued " my husband's Parkinsons meds??!! Really?? That's like taking insulin from a diabetic!! My husband suffered greatly at the loss of his meds. They certainly don't have "Neurologist" after their names. Also, make sure dr. Romaro stays away also!! Nasty, incompetent and should not be practicing anywhere near human beings!! Please stay away this disgusting place!

  • Victoria Traylor
    ★★★★★ a year ago

    I wouldn't give 1 star if I didn't have to. They don't have enough staff to care for their patients or what staff they have are busy talking among themselves rather than working. The nurses let the patients become comatose before sending them to the hospital. Only a place I would send my worse enemy to!!!!

  • Wanda Digiulio
    ★★★★★ 2 months ago

  • Sergio Martins
    ★★★★★ 8 months ago

About Surrey Place Care Center

General Information

Legal Business NameLp Live Oak LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 21, 1988 (31 years)
Capacity60
Residents55
Percent Occupied92%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Surrey Place Care Center

Surrey Place Care Center was reviewed by Medicare to have a rating of 3 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 4, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
CManyPotential for Minimal HarmHealth InspectionPost nurse staffing information/data on a daily basis.
DFewPotential for HarmHealth InspectionPut firmly secured handrails on each side of hallways.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionKeep residents' personal and medical records private and confidential.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Surrey Place Care Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 25min
2hr 30min
ReportedExpected
CNA
35min
40min
ReportedExpected
LPN
40min
1hr 5min
ReportedExpected
RN
3hr 40min
4hr 15min
ReportedExpected
Total Nursing

This facility also provides approximately 45min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

92.2%
93.8%
93.8%
93.8%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
95.5%
95.3%
95.1%
97.7%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
50.0%
50.0%
53.6%
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
22.5%
25.6%
17.6%
31.2%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
37.6%
23.3%
18.4%
17.7%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose ability to move independently worsened
0.0%
2.3%
4.9%
7.0%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
16.2%
10.5%
11.8%
3.1%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
7.0%
5.0%
5.0%
7.0%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
2.6%
7.9%
2.9%
3.1%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
6.6%
4.3%
3.4%
0.0%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
2.6%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
0.0%
0.0%
7.5%
4.7%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
2.3%
2.3%
2.4%
9.3%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
3.7%
2.1%
0.0%
3.8%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

89.5%
93.0%
97.2%
97.2%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
82.3%
88.7%
88.7%
88.7%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
60.4%
60.4%
60.9%
63.2%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
32.8%
28.0%
23.3%
14.1%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
1.5%
2.5%
2.6%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
1.4%
0.6%
0.5%
1.0%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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