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Island Lake Center

  1. Skilled Nursing Home Facilities
  2. Florida
  3. Longwood Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.5 / 5.0 ★★★★★

  • Lexxi G
    ★★★★★ 3 weeks ago

    Very negligent in their medical care. The nurse Rachel is very unprofessional and rude. Unable to follow up care. Nurse Joshua failed to assess the patient who is unresponsive and said all patients there are that way which my loved one ended up in the ER twice in one week. Save your love ones life by not bringing them here.

  • Maria Conti
    ★★★★★ 2 months ago

    So far, so good! All staff are very caring and knowledgeable. I feel the residents are very well cared for.

  • Yetzenia Negron
    ★★★★★ 3 months ago

    The personnel at this facility are RUDE AND UNPROFESSIONAL!!!! I was invited with my entertainment team during the month of July 2018 by Recreational Director Cristal Nouel, to conduct a performance for Hispanic Heritage Month on September 21, 2018. I invoiced for the services on August 8, 2018 and informed Cristal that the payment will be needed on the day of the performance in cash or check. Cristal assured me that the payment will be ready. Post-performance on 9/21/2018, Cristal stated that she did not have the money and will begin the process on 9/24/2018. My team was upset and disappointed because they traveled far, arrived on time, and did a one (1) hour show OF LIVE DRUMMING MUSIC, DANCE, FOLKLORIC POETRY, SINGING, AUDIENCE ENGAGEMENT, and did not get paid! I submitted a formal complaint with the Administrator from OPIS Island Lake Center, Megan Pilko. Megan didn't care about the matter and completely ignored my formal complaints. I submitted multiple emails and called her several times and she had NO RESPECT for my concerns or efforts made on my behalf to get the matter resolved. Then 12 days post performance I receive an email from Assistant Hanna Hansen, stating that Corporate needed a W9 form in order for my team to receive their payment. This was such an inconvenience to my team mates and showed the LACK OF professionalism and consideration towards us. The staff failed to make clear the payment process. I communicated very clearly to them what our condition were and the payment expectations nearly 2 months in advance. The staff refused to give me the contact information to their Corporate and stated that they didn't know it. I called again on 10/11/2018 and was transferred to speak with Ginger Henson, Business Office Manager, who assisted me and began the payment process right away. Ms. Henson also apologized for her team not being professional and not following the proper protocols for vendors to receive payment. As of 10/11/2018, (Twenty-one (21) days later!!) I have not received payment for rendered services. I DON'T RECOMEND FOR ANYONE TO PERFORM HERE. I'M CONCERNED FOR THE RESIDENTS AT THIS CENTER BECAUSE AS A GUEST I'M BEING TREATED SO RUDE, I CAN'T IMAGINE HOW THEY TREAT THE RESIDENTS THAT HAVE SEVERE CONCERNS. DO NOT PERFORM FOR THE RECREATIONAL DEPARTMENT!!!! THEY HAVE NO CLUE HOW TO RUN THEIR DEPARTMENT CORRECTLY! RUDE AND UNPROFESSIONAL PEOPLE!!!! IF I COULD LEAVE ZERO STARS ON THIS REVIEW, I WOULD!!!!

  • Luzi Lenzi
    ★★★★★ 9 months ago

    The Staff at Island Lake is very caring towards their patients and family. They keep me informed of my mothers care and well being. Even the office staff is very helpful with questions and concerns.

  • Heidi Ferdinand
    ★★★★★ 11 months ago

    My Mother is currently at Island Lake and the care has been absolutely the BEST!! The administration, nursing staff, CNA"s have treated both my Mom and I truly like family. I can sleep at night knowing that she is taken very good care of and if I have a concern it is handled quickly with Management. Joshua ( my mom's nurse) is the most compassionate, loving individual I have ever encountered in healthcare. I'm very critical on her care (as most family are) and I can tell you that if your family has received the type of care that my Mom has.... they will be in the best hands possible!!

About Island Lake Center

General Information

Legal Business NameIsland Lake Center LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareApril 10, 1989 (30 years)
Capacity120
Residents107
Percent Occupied89%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Island Lake Center

Island Lake Center was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

May 25, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionConduct initial and periodic assessments of each resident's functional capacity.

March 3, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionMaintain comfortable and safe temperature levels.
DFewPotential for HarmHealth InspectionProvide housekeeping and maintenance services.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Island Lake Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.


2hr 35min
ReportedExpected
CNA
2hr 45min
40min
ReportedExpected
LPN
1hr 20min
1hr
ReportedExpected
RN
4hr 5min
4hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 40min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
100.0%
100.0%
100.0%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.9%
99.0%
99.0%
97.0%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
77.5%
85.4%
79.5%
70.6%
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
22.4%
32.5%
30.4%
31.3%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
23.8%
26.9%
12.6%
12.6%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose ability to move independently worsened
19.6%
17.5%
16.2%
16.3%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
18.1%
21.9%
21.9%
10.5%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
9.7%
12.2%
8.1%
8.1%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
5.0%
5.9%
6.0%
9.9%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
9.1%
6.5%
8.0%
8.7%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
2.2%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
4.3%
3.1%
6.1%
3.0%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
0.0%
1.0%
4.0%
4.0%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
3.3%
3.4%
2.3%
3.5%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

82.9%
93.3%
90.3%
83.3%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
88.8%
94.1%
94.1%
94.1%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
60.6%
68.8%
66.9%
60.6%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
14.6%
2.6%
8.1%
5.7%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
1.4%
0.0%
0.0%
0.0%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.6%
2.4%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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