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Island Lake Center

  1. Skilled Nursing Home Facilities
  2. Florida
  3. Longwood Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.2 / 5.0 ★★★★★

  • jeanette muth
    ★★★★★ 3 months ago

    I would not recommend this facility. The majority of the staff, nursing, house keeping, techs, all move at one speed slow. They show very little concern for the residents. their cell phones are more important. The facility smells of urine, long black hair is everywhere, they don't empty the potty chairs. Most of the residents are in a noncognitive state of mind and i feel the staff just don't care. The residents would ask me to help them each day I was there, i helped this one gentlemen almost everyday. The Nurse leader should do more to engage the staff. This experience was with the second floor only. I can name the staff but i won't do that, they know their work ethic. Their were 3 great staff doing their best.PT are very good and the best staff i recommend and commend the PT department, the food is very good, i will say that. My mom was there 3 weeks she got a shower twice. i kept asking, i would even do it. some how she was never put on the show schedule. it took days to get her meds correct. Choose a better facility.

  • Susan Kairys
    ★★★★★ 9 months ago

    I would like to know why the "owner" which it is a corporation not singularly owned, does not respond to all reviews, only selected ones. Also, on the website, the company, and let's remember it is a company, boasts a memory center, but when asked about it at the Longwood location, they causally respond that they only have that at the 'other' center. How hard would it be to get a memory center at ALL locations? If it's worth advertising on the website, one would think it would be worth having all ALL locations. I have noticed that they do track goals set for quality service, like nurse retention and customer satisfaction but how do we know? I have also noticed that nursing staff and aids like to hang out in the 'office' on the second floor behind closed doors. So if the call light is on for longer than you would hope for, this could be the reason. You have no idea how many staff people can hold up in that tiny office. How about a glass door on that 'office'? To their credit, the food looks better than other places I have witnessed but the temperatures are often cold. And to their credit, I have not smelled anything lingering in the hall ways. They have earned their Silver Award from the state, which is something and not easily earned and one would expect with that Award, they would have better reviews on line. People are cheerful and available.

  • Maria Conti
    ★★★★★ 4 months ago

    So far, so good! All staff are very caring and knowledgeable. I feel the residents are very well cared for. Update: July 2019 This is the BEST nursing home by far! The residents are attended to on an individual basis. Any concerns are dealt with and resolved right away. Care plan meetings are done quarterly with the resident and family member able to attend to voice concerns are give praise.

  • Lexxi G
    ★★★★★ 11 months ago

    Very negligent in their medical care. The nurse Rachel is very unprofessional and rude. Unable to follow up care. Nurse Joshua failed to assess the patient who is unresponsive and said all patients there are that way which my loved one ended up in the ER twice in one week. Save your love ones life by not bringing them here.

  • Luzi Lenzi
    ★★★★★ a year ago

    The Staff at Island Lake is very caring towards their patients and family. They keep me informed of my mothers care and well being. Even the office staff is very helpful with questions and concerns.

About Island Lake Center

General Information

Legal Business NameIsland Lake Center LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareApril 10, 1989 (31 years)
Capacity120
Residents107
Percent Occupied89%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Island Lake Center

Island Lake Center was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

May 25, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionConduct initial and periodic assessments of each resident's functional capacity.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Island Lake Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.


2hr 35min
ReportedExpected
CNA
2hr 45min
40min
ReportedExpected
LPN
1hr 20min
1hr
ReportedExpected
RN
4hr 5min
4hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 40min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
100.0%
100.0%
100.0%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.9%
99.0%
99.0%
97.0%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
77.5%
85.4%
79.5%
70.6%
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
22.4%
32.5%
30.4%
31.3%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
23.8%
26.9%
12.6%
12.6%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose ability to move independently worsened
19.6%
17.5%
16.2%
16.3%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
18.1%
21.9%
21.9%
10.5%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
9.7%
12.2%
8.1%
8.1%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
5.0%
5.9%
6.0%
9.9%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
9.1%
6.5%
8.0%
8.7%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
2.2%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
4.3%
3.1%
6.1%
3.0%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
0.0%
1.0%
4.0%
4.0%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
3.3%
3.4%
2.3%
3.5%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

82.9%
93.3%
90.3%
83.3%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
88.8%
94.1%
94.1%
94.1%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
60.6%
68.8%
66.9%
60.6%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
14.6%
2.6%
8.1%
5.7%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
1.4%
0.0%
0.0%
0.0%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.6%
2.4%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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