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Consulate Health Care Of Melbourne

  1. Skilled Nursing Home Facilities
  2. Florida
  3. Melbourne Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.1 / 5.0 ★★★★★

  • Terrie
    ★★★★★ a month ago

    My mother has unfortunately been placed in this facility for rehab. In over a week, her bedding has not been changed, apparently no housekeeping in this facility, she has not been bathed or changed by staff . Bathroom was not cleaned, trash never emptied. Medication has not been given same time every day which in her case is important. Pain patch was only changed after we noticed date on it. No schedule for physical therapy is posted, one day we were there all day, no physical therapy at all. Necessities, excluding wedge to rest arm on, padding for arm sling that was cutting into her neck were ever supplied. This facility is way understaffed. Health staff doesn't periodically check on her. Although staff seems very friendly, where are they? Nursing home patients are left to roam halls with rehab patients. No outside area for rehab patients to enjoy unless they smoke. We had such a wonderful experience with Melbourne Terrace, we quite frankly are shocked, well actually, horrified.

  • sheri rogers
    ★★★★★ 2 months ago

    We have had good and bad , never keeps him clean ,food is terrible, he can't get a doctor to understand his pain they just about laugh in his face, his body hurts everyday. Pain pain and pain but no one cares, we have spoke until blue in face. To get a social worker or insurance worker to help us look for other care plans just don't happen they say they will help but always on the back burner I like this place better then the last 4 places, the only problem besides the food is no one listens.. Ty sheri

  • Bill Crane
    ★★★★★ 7 months ago

    I've had a good experience so far. They are very nice. They have an exercise room and activities. I was impressed with how clean they kept the facility. My mother even likes the meals and she is hard to please. She can be a handful but she seems to like it there, as much as one can like being in long term care. Being as you'd have to really super impress me to get 5 stars, 4 by me is pretty good.

  • Antone Hodges
    ★★★★★ 7 months ago

    We are in the process of transitioning my grandparents here and as difficult as our "new reality"can sometimes be, Douglas and Jessica have been amazing. They have helped make this process as smooth as possible for our family. They are very accommodating and sensitive to my grandparents and our family's needs. Ingrid

  • Nicole Webb
    ★★★★★ 10 months ago

    The team at this facility has really come together and made positive changes. The administrator, Julie, has made a positive impact to the team morale and overall well being of the residents and facility. She spends each moment making sure each patient/residents needs are met. The remodeling has brought the look of the facility up to date providing a clean and beautiful atmosphere. The staff morale and positivity has grown tremendously and it continues. Consulate of Melbourne is the new place to be as an employee or resident! Come take a tour!

About Consulate Health Care Of Melbourne

General Information

Legal Business NameMelbourne Facility Operations LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareAugust 19, 1994 (25 years)
Capacity167
Residents144
Percent Occupied86%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityYes
Auto Sprinkler System In Required AreasYes

Ratings for Consulate Health Care Of Melbourne

Consulate Health Care Of Melbourne was reviewed by Medicare to have a rating of 2 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

June 1, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaintSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
GFewActual HarmComplaintGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
GFewActual HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.

May 2, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$6,499 fine
ESomePotential for HarmComplaintAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.

January 28, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$724,707 fine
---Payment DenialPayment denial for 19 days
JFewImmediate JeopardyHealth InspectionHave enough nurses to care for every resident in a way that maximizes the resident's well being.
JFewImmediate JeopardyHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
JFewImmediate JeopardyHealth InspectionMake sure that the facility is administered in an acceptable way that maintains the well-being of each resident .
JFewImmediate JeopardyHealth InspectionSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
JFewImmediate JeopardyHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
JFewImmediate JeopardyHealth InspectionMake sure that a doctor approves a resident's admission in writing and that each resident remains under the care of a doctor.
JFewImmediate JeopardyHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
JFewImmediate JeopardyHealth InspectionProtect each resident from mistreatment, neglect and misappropriation of personal property.
JFewImmediate JeopardyHealth InspectionProvide doctor's orders for the resident's immediate care at the time the resident was admitted.
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
FManyPotential for HarmHealth InspectionDispose of garbage and refuse properly.
FManyPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionOffer other nutritional food to each resident who will not eat the food served.
ESomePotential for HarmHealth InspectionMake sure menus meet the resident's nutritional needs and that there is a prepared menu by which nutritious meals have been planned for the resident and followed.
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionKeep residents' personal and medical records private and confidential.
DFewPotential for HarmHealth InspectionEnsure that residents with limited range of motion receive appropriate treatment and services to increase range of motion or prevent further decrease in range of motion.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionDevelop policies and procedures for influenza and pneumococcal immunizations.
DFewPotential for HarmHealth InspectionCoordinate assessments with the pre-admission screening and resident review program for mentally-ill and mentally-retarded patients.

December 21, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintKeep residents' personal and medical records private and confidential.

June 10, 2015 - 4 years ago

 Residents AffectedSeveritySource/TypeDescription
---Payment DenialPayment denial for 6 days
---Fine$258,635 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Consulate Health Care Of Melbourne require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 45min
2hr 20min
ReportedExpected
CNA
1hr
35min
ReportedExpected
LPN
30min
1hr
ReportedExpected
RN
4hr 15min
3hr 60min
ReportedExpected
Total Nursing

This facility also provides approximately 40min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

97.3%
97.8%
97.8%
97.8%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.5%
100.0%
100.0%
100.0%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
49.2%
47.2%
52.0%
63.5%
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
27.7%
30.4%
26.7%
20.8%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
6.3%
18.0%
19.5%
18.4%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose ability to move independently worsened
20.2%
17.1%
21.1%
19.0%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
5.5%
7.0%
11.5%
8.5%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
7.6%
9.9%
10.5%
11.7%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
1.1%
5.3%
3.5%
3.1%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
1.3%
2.4%
0.0%
0.7%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.9%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
0.0%
0.8%
0.9%
0.0%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
0.8%
1.6%
3.4%
3.3%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
1.6%
2.0%
0.0%
0.6%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

99.0%
99.4%
100.0%
100.0%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
89.6%
88.8%
88.8%
88.8%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
75.1%
72.2%
85.5%
93.6%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
8.3%
3.6%
7.8%
4.9%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
2.4%
2.8%
1.1%
0.0%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.4%
0.0%
1.0%
0.0%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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