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Cross Gardens Care Center

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Reviews
Overall Rating 2.3 / 5.0 ★★★★★

  • Mariana Griswold
    ★★★★★ 3 months ago

    This facility is something one would witness in a thriller. I wish I could give this 'residence' the appropriate review it deserves, but nothing I can articulate can describe the horrors of this facility. Let me start off with the basics, it is dirty, it smells putrid, I've witnessed residents laying on the floor in the hallways and I, myself, asked staff specifically, "well aren't you going to pick him up?", and their response was, "he always does that". Residents walking around with urine covered clothes, and feces on the floor. Not to mention, the Nurses, their attitudes are appalling, and their professionalism is non existent. Might I add, the elevators fail to work, and they have missed their inspection date by almost a year...go ahead check the expiration date, I have a photo of that too. They have residents, and guests utilizing this elevator, and clearly it is not code-approved, and it is malfunctioning. ON TO MY TRAUMATIC EXPERIENCE. The FIRST night my father was there (he has severe dementia, and unfortunately, cannot speak for himself), I was disgusted and I was planning to transfer him as soon as possible, 2 days later mind you, I visited him and he had 2 black eyes and a swollen nose. Apparently, according to the nurse, he was like this the day before and she thought he 'looked' that way. Now, I feel like i am a pretty rational, logical, human being, but as far as I know, citizens just don't walk around with black eyes...right??? I even called the day before to check up on him and they told me he was fine, apparently not. Not to mention, they failed to give him any medical attention, and they did not even care to write an accident report...this furthered my suspicions. At the very least, I would think they would get him ice, or make sure his nose wasn't broken. Oh no, why do anything the professional, legal way?! There was even some blood on the floor, I'm assuming if that's where the incident occurred, then it wasn't cleaned for 2 days, or if it wasn't caused by the incident, I'm assuming they ignored whatever took place to cause that as well. This makes me believe, it could have very well been staff. The only way I was able to take him to the hospital, is because I threatened to call the cops if they didn't take him. Which makes this whole situation even more questionable. Do yourself and your loved ones a favor, do not send them to this facility. I reported them to DCF, and I am still not sure how or why they are still in business. Unfortunately, this is the world we live in, "what is legal is not always ethical, and what is ethical, is not always legal". It is a sad situation, and I couldn't fabricate this if I tried.

  • Marylee Battaglia
    ★★★★★ a year ago

    I am the POA for a resident here and I want to say that this facility has gone above and beyond to assist in all ways. A. The facility has caring staff from the bottom up. I can't say enough about the CNA's work that they do. Look at the number of CNA staff as it relates to patients when choosing a facility. B.. If you are looking for eye catching surface decor that is not what you should be looking for. A place should be judged by the staff who interact with the patients on a daily basis. Do they treat each person as an individual with dignity? Call them by name, know their family members names? Love the job they are doing? C. Another component would be Communication. This is the first facility after three that HAS provided Care Plan Meetings in a professional manner. With participants from the various departments, at the table with the current medical history of the patient on hand and can answer questions about medications, diet and any therapy the person is receiving. D. The last thing I want to mention is a question for those of you who have loved ones in a facility. Do you remember to THANK the staff who takes care of your family member? It is easy to forget to thank them just as we forget to thank Teachers, Fire and Police folks and our military. A warm hello and a warm thank you...goes a long way in relationships.

  • Meredith Griffiths
    ★★★★★ 2 years ago

    The employees make this care center 5 stars. They are very people based and compassionate. Gail the receptionist is on point! The staff at Cross Gardens has been a big relief to our family in providing long term care for our loved one. Brandy the activities director is bouncy, friendly and full of smiles and life! The therapy team is incredible! Gail, Norlene, Cassie the speech therapist: incredible. The nursing station is the best I have seen in teamwork, commitment and understanding. This facility has heart! The staff here are heros in providing my Dad with care. Wonderful people. I'm beyond pleased.

  • ENRIQUE GIL
    ★★★★★ a year ago

    A very bad nursing home, if you have family that you love and care do not put it in this nursing home. My mother in law was there and the place is horrible, is dirty, they didnt have have clean sheets to change the beds, no supervision to the patiens with mental problems, she was there more than a week and the doctor didn' t see her during that time. My wife and my sister in law had to take her out and go to another nursing home. It was a nigthmare

  • Rogelio Zaldivar
    ★★★★★ 3 years ago

    Terrible Nursing Home. Really bad care. Dirty place. depressing.....

About Cross Gardens Care Center

General Information

Legal Business Name190 Golden LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMarch 11, 1992 (26 years)
Capacity120
Residents94
Percent Occupied78%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Cross Gardens Care Center

Cross Gardens Care Center was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 11, 2017 - 11 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionTry to resolve each resident's complaints quickly.

May 25, 2017 - 14 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.

February 7, 2017 - 17 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.

May 20, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
DFewPotential for HarmHealth InspectionProperly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Cross Gardens Care Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

3hr 25min
2hr 20min
ReportedExpected
CNA
50min
40min
ReportedExpected
LPN
1hr
1hr
ReportedExpected
RN
5hr 15min
4hr
ReportedExpected
Total Nursing

This facility also provides approximately 2hr 5min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

94.4%
96.6%
96.6%
96.6%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.6%
97.5%
97.8%
97.9%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
25.8%
32.1%
34.3%
32.4%
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
25.6%
27.8%
43.0%
45.7%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
-
21.9%
10.0%
1.8%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
18.3%
20.0%
17.2%
17.5%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
13.6%
8.2%
8.9%
4.8%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
6.2%
7.7%
4.3%
5.4%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
7.3%
7.1%
3.0%
3.0%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.9%
0.9%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
2.5%
7.7%
9.7%
12.0%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
1.2%
0.0%
1.1%
2.1%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
0.0%
0.0%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

92.0%
92.3%
77.3%
-
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
60.7%
89.7%
89.7%
89.7%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
-
-
-
-
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
-
0.0%
-
-
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who self-report moderate to severe pain
-
-
-
-
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
-
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents with pressure ulcers that are new or worsened



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