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Cross Gardens Care Center

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  2. Florida
  3. Miami Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.9 / 5.0 ★★★★★

  • Jim Duncan
    ★★★★★ 2 months ago

    I had concerns after reading the other reviews, but I now have a family member at Cross Garden and they are taking good care of him. I have visited several times. The staff are caring, compassionate, and professional, and there are a lot of them considering the size of this nursing home. To me that is the most important thing. I have been in several other nursing homes and many have a disregard for the patient. Not the case here. Now the rooms are a bit funky with old furniture, falling apart in some cases, but the patients are being cared for. Whomever owns the place could greatly improve the ambiance by buying some new furniture, painting the walls a cheerier color (dark green is a bit depressing), and by making some small upgrades. But as I said, the attitudes of the staff are the most important thing to me. Regarding comments by other posters: the screaming that happens here is from Alzheimer's patients, not from abuse. One woman in particular screams often and is shrill, but that is something you have to expect if you choose a nursing home that takes patients with Alzheimer's disease or extreme dementia. It is to the staffs credit that they don't drug the patients to keep them quiet. When patients are in their rooms with the door closed you don't notice it. Mostly a problem in the common areas if you are on the dementia floor.

  • maritza torres
    ★★★★★ 5 months ago

    Place is very duty. Floors need scrubbing bathrooms trash overflows, poor laundry supply. Now that I visit more often I have to say the staff is very good And caring.

  • Meredith Griffiths
    ★★★★★ 9 months ago

    I have to post my experience with this facility over A LONG period of time. The staff is all wonderful. The Admissions, Director Of Nursing And Directors Of Finances. The therapy staff is so caring and understanding. I feel the need to defend Cross Gardens because I have had an exceptionally good experience and exceptional care when it comes to my loved one. I disagree with some of the negative reviews. I have had a friend of mine (who's mother was a nurse educator) comment on HOW CLEAN AND HOW NICE this place smells compared to other nursing facilities. Many of these patients are having frequent accidents and that can be hard to constantly accommodate. I have to say that my loved one is bathed, changed and kept very clean. The foot doctor is wonderful! It is an older facility but do NOT let that fool you. It may be older and not fancy but that does NOT reflect the level of care being given or the state of things being cleaned. I personally have visited people who are privately paying $10,000 a month for a loved one and their facility did not compare to the clean standard of Cross Gardens. Cross Gardens was cleaner. It is a small facility with low number of patients to CNA which is great. The stations head nurses are experienced and awesome. I have never had my loved one's clothing lost. His belongings are always cared for. I also feel it is a family members responsibility to advocate for their loved one but also their responsibility to develops a positive relationship for the staff who is caring for their loved one. This is the toughest job in the world. These patients require the highest level of care. I have been visiting for over 2 1/2 years now and the staff is what allows me to sleep every night with a peace of mind.

  • brian shea
    ★★★★★ a year ago

    I read a review from a person named Mariana and I felt I needed to chime in. As a maintenance director for another facility I feel I should set the record straight on the Elevator topic. I have worked in assisted living for 6 years and we have four elevators where I work. Now when it comes to inspections by the state. It is very common for the certificate in the elevator to expire before the state gets to it. Just look around at hotels, hospitals, and anywhere else. They typically run 6 months behind. As there about three inspectors in the whole state of florida. Now recently they have made a change where they are now allowing third party inspectors to jump in and do it. However the facility would need to pay for that. I for one have gone that route. However not every facility is going to do this and they are not obligated too either. As far as the rest of her review. I can't weigh in on it. As I have never been there or have anyone I know there. I hope at least addressed the elevator certificate expiration comment.

  • Bianca Rodriguez
    ★★★★★ a year ago

    I have been spending time across the street from this nursin home for the past 5 days and am appalled at the fact people can leave there families in this nursing home. You hear screams of terror all day , patients screaming for help frantically and can see the attentdent entering shouting back at the patient and leaving them there . I've seen attendants drag the patents from one room to another aggressively while the patient uses whatever power to Pull back . My friend who has lived there for years said it was a norm , you hear cries all day. There is either a need for more staff or a staff that is more competent to work with patients who are mentally ill . It's obvious current employees work for a check and not for the appropriate care of these individuals. God bless them all and please be careful where you leave your family

About Cross Gardens Care Center

General Information

Legal Business Name190 Golden LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMarch 11, 1992 (28 years)
Capacity120
Residents94
Percent Occupied78%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Cross Gardens Care Center

Cross Gardens Care Center was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 11, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionTry to resolve each resident's complaints quickly.

May 25, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.

February 7, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Cross Gardens Care Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

3hr 25min
2hr 20min
ReportedExpected
CNA
50min
40min
ReportedExpected
LPN
1hr
1hr
ReportedExpected
RN
5hr 15min
4hr
ReportedExpected
Total Nursing

This facility also provides approximately 2hr 5min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

94.4%
96.6%
96.6%
96.6%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.6%
97.5%
97.8%
97.9%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
25.8%
32.1%
34.3%
32.4%
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
25.6%
27.8%
43.0%
45.7%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
-
21.9%
10.0%
1.8%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
18.3%
20.0%
17.2%
17.5%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
13.6%
8.2%
8.9%
4.8%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
6.2%
7.7%
4.3%
5.4%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
7.3%
7.1%
3.0%
3.0%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.9%
0.9%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
2.5%
7.7%
9.7%
12.0%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
1.2%
0.0%
1.1%
2.1%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
0.0%
0.0%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

92.0%
92.3%
77.3%
-
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
60.7%
89.7%
89.7%
89.7%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
-
-
-
-
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
-
0.0%
-
-
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who self-report moderate to severe pain
-
-
-
-
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
-
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents with pressure ulcers that are new or worsened



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