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Franco Nursing & Rehabilitation Center

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  2. Florida
  3. Miami Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.1 / 5.0 ★★★★★

  • Yesi Perez
    ★★★★★ a month ago

    PLEASE READ THIS!!! I'm concerned for my moms safety and health. In December, 2018, my mom sat in her feces and urine for 2 hours. I was in contact with the manager/supervisor, and the problem was addressed and temporarily fixed. My mom texted me the other day that she was sitting in urine for over 1 hour. I then called Franco and I was on hold for a while. When a staff member finally answered, I advised the same and was told that a CNA would take care if it (as usual...even when I call to make a payment they take forever and transfer me around to everyone because no one answers. Generally speaking, they have poor work ethic. Not to mention the night security guard who is always sleeping, I have to knock on the door for him to wake up. It should be noted and addressed that one arrives and the supervisor and a nurse are on their personal cell phones at the nursing station 1st floor - not away on "break" to an actual break room - as it should be if you really are on "break"). I had just arrived and I asked my mom if they changed her, and she replied no. She was STILL sitting in her urine (2 hours now). I immediately called a CNA and waited to no avail. I just proceeded to change my mother myself because they obviously took too long. I went into her drawers to find that her drawers were also not stocked with diapers, etc. I made contact with a CNA that was walking sluggishly in the hall in which I kindly asked for a diaper and she asked me rudely, " what color?" I replied: " yellow, please." She then stated they "don't have any yellow, blue is all I have." I was flabbergasted, then why ask as if I had an option?? Anyhow, I then asked her when is someone going to change my mom as she is sitting in her urine for 2 hours, she then proceeded to yell down the hall way unprofessionally to another CNA stating that I am saying my mom is sitting in urine for 2 hours. My mom's CNA who came up the hall way screaming unprofessionally at me saying I'm a liar. I had my moms text messages and the full diaper I took off myself as proof. I had to ask her to please calm down. I asked for her name and she pulled the tag close to my face, which was uncalled for unethical and unprofessional. Later on she apologized and stated that she did not mean to get in my face, she just can't handle stress properly when she is being asked to be in several places at once. At this point both CNA's were in the room and the one who yelled to get my moms CNA stated that my mom needs a 1-1 because "her call light is always on and she requests too much assistance, and that that's why she is being ignored." I'm disgusted by this place. I am trying everyday to get my mom out of this unprofessional facility. The ratings should not even have 1 star. I've already made a report, I'm taking this to Corporate, and I'm in contact with the supervisors, etc. My mother's care is my main concern here. My next step if things do not improve is to take this to ACHA.

  • TRACY RIND
    ★★★★★ 10 months ago

    My father was at Franco's the past 4 years. The staff is amazing, especially FIFI (nurse), Adella and Miriam (Director). Actually they are all amazing, and I commend them for their patience and professionalism. This is a tough environment, and they are doing everything 24/7 to make the stay as comfortable and safe as possible. Thank you Franco

  • Susan Hastings
    ★★★★★ 4 months ago

    A therapist who worked at Franco recommended the nursing home. I have applied for a long term bed and Others have said it was a goof facility andI hope they have a bed for me.

  • Yakie Tamayo
    ★★★★★ 2 months ago

    Don't send your loves one there,, not a nice place

  • Nancy Vasquez
    ★★★★★ 10 months ago

    My uncle's been there for the past 3 months and all the stuff been very patient with him they all take care of even though my uncle is a piece of work everyevery time something happens to my uncle they make sure they call me,even if is the smallest thing when he acts up they also call me if he don't want to bait or eat they call me the social workers she is very helpful also Blanca the entire staff they are very nice, they have been very patient with him and try to help him and every need my uncle came from New York very bad and thank God for this rehab he's been doing very good even though he has Alzheimer's disease and other sickness and one day he dont know what he doing they are there for him I have no complaints thank you to all the stuff,mrs, nurse Ashley he very nice my uncle only listen to him because he understands my uncle and he tries to please him as much as he can he always let us know how doing and he always ask my uncle what could he do to make him feel comfortable, those nurse really need reward, Because he really knows how to Take care off his Patience god bless him , Franco rehab nice to recognize the beautiful work this young man does

About Franco Nursing & Rehabilitation Center

General Information

Legal Business NameMiami Facility Operations LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 4, 1996 (23 years)
Capacity120
Residents111
Percent Occupied93%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Franco Nursing & Rehabilitation Center

Franco Nursing & Rehabilitation Center was reviewed by Medicare to have a rating of 2 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 29, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionMake sure that residents receive treatments/services to maintain or improve their ability to care for themselves.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionProvide housekeeping and maintenance services.

June 30, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
DFewPotential for HarmHealth InspectionListen to the resident groups and act on their complaints and suggestions that affect resident care and life.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionEnsure that residents receive proper treatment and assistive devices to maintain their vision and hearing.
DFewPotential for HarmHealth Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionProvide activities to meet the interests and needs of each resident.

May 3, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$3,900 fine
ESomePotential for HarmComplaintKeep all essential equipment working safely.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Franco Nursing & Rehabilitation Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 40min
2hr 25min
ReportedExpected
CNA
55min
40min
ReportedExpected
LPN
40min
1hr 10min
ReportedExpected
RN
4hr 15min
4hr 15min
ReportedExpected
Total Nursing

This facility also provides approximately 20min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

98.1%
99.0%
99.0%
99.0%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
93.9%
97.9%
99.0%
100.0%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
44.0%
35.5%
33.3%
56.2%
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
10.4%
13.2%
16.3%
10.3%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
17.5%
11.2%
19.1%
30.9%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose ability to move independently worsened
1.1%
0.0%
0.0%
0.0%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
11.3%
9.8%
15.9%
27.1%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
5.3%
3.2%
6.1%
8.3%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
9.2%
11.8%
7.7%
9.2%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
6.4%
1.9%
0.8%
2.9%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
0.0%
0.0%
1.0%
1.0%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
2.0%
2.1%
0.0%
3.0%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
0.6%
1.2%
2.7%
2.8%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

38.7%
50.9%
80.2%
85.3%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
87.1%
54.3%
54.3%
54.3%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
56.8%
62.4%
70.3%
81.6%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
2.6%
1.5%
3.6%
4.7%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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