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Nursing Center At Mercy, The

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  3. Miami Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.8 / 5.0 ★★★★★

  • Xil Perez
    ★★★★★ 2 months ago

    I didn't want to post this while my aunt was staying there because of fear of any vindictive treatment towards her, it would take me an entire week to get through to her on the phone during her 4 month stay there, I would call daily up to 6x's trying to get through to her, when someone would answer the phone they would give me the run around, that She was either in the bathroom, in therapy, or outside walking around, or having testing, it was odd since she was bedridden and could bearly get around on her own, my aunt died in her death bed, she died in pain and with bed soars all over her back, thighs and legs. Every time that I heard her voice she was crying and telling me that she was in a lot of pain, hungry, cold and wet. I could tell in her voice that she was scared to Death. I would sheer her up and tell her that it was going to be Ok and that I would call the nurse and ask them to give her food and take care of her pain, it was heartbreaking to hearing her. When I would call and ask for her nurse I would get put on hold for an entire hour until the call would drop. There were 2x's where someone pretended to be her on the phone with me, I just played along asking questions, to the female person whom would answer yes or no to my questions. I knew that it wasn't her but I decided to cut the call short before they would pick up on my play along. Speaking to the unknown person was a very eerie moment because I knew that it wasn't my aunt and I also knew that if I would confront them about it that they would hang up on me. My aunt died in a very short time of residing at The Nursing Center at Mercy. She was overwhelmed the entire time that she was there, She was placed there against her will almost 5 months after her husband's passing. She cried every time that I spoke to her. Because of my distance away from her I just couldn't save her from this place. Please to anyone with a loved one considering putting them here please Don't or you will regret it. Do not turn your back on your elders or an ill love one, do not leave them there alone. My aunt took her mistreatment and abuse from this place to her grave. If I would have known that she would die in such a short time of being there I would have gotten her out of there. I must now live with this guilt for the rest of my life and it hunts every day.

  • Ray Hernandez
    ★★★★★ a week ago

    Great Staff, Amazing Rehab department , very caring and helpful.

  • Melissa Segarra
    ★★★★★ 6 months ago

    If you Love your Family PLEASE DO NOT SEND THEM THERE!!!! There is no one there with a heart' people are left alone all day and I also think they should investigate that place and the food ! Something off , patients look dosed off like druged!!! My mother was given a Pudding with labels with her name and room number and we walked in when they were insisting for her to eat it , very weird we had to tell the nurse that she would not eat it!!! While no one attended her all day!! Everyone there is sleepy and it looks more like a crazy home. This place is a Medicare scam. We took Mom out of there the 2nd day , we prepared a room at the house and we are getting a nurse.

  • Nera Padron
    ★★★★★ 2 months ago

    Facility is old , but there customer service is great

  • Betty U
    ★★★★★ a year ago

    Beautiful place unfortunately I can't say the same for the people that work at this place . They simply don't care about the patient. My family member ended up in ICU even after I told the supervisor my family member looked very ill by the 3rd day I told them to call rescue. Long story short please take your family elsewhere. My mom died from sepsis due to the negligence of the head nurse. Please don't bring your family member here. In addition Manny that works at the nurses station is clueless don't know how in the world he even works there. He talks down on Co workers and patients family. I constantly complained about his attitude and nothing was done. Apparently his family member has a high position at this nursing center and that's how he keeps his job. Medicare please investigate this place

About Nursing Center At Mercy, The

General Information

Legal Business NameSefardik Associates LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareDecember 6, 1994 (24 years)
Capacity120
Residents112
Percent Occupied93%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Nursing Center At Mercy, The

Nursing Center At Mercy, The was reviewed by Medicare to have a rating of 3 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

December 29, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.

November 17, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionDispose of garbage and refuse properly.

November 1, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
CManyPotential for Minimal HarmComplaintTell the resident or the residents representative in writing how long the nursing home will hold the residents bed in cases of transfer to a hospital or therapeutic leave.
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaintEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmComplaintProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmComplaintProvide timely notification to the resident before transfer or discharge.

September 7, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
CManyPotential for Minimal HarmComplaintLet each resident or the resident's legal representative access or purchase copies of all the resident's records.

January 7, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.

March 25, 2015 - 4 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$9,300 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Nursing Center At Mercy, The require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 40min
2hr 20min
ReportedExpected
CNA
45min
40min
ReportedExpected
LPN
40min
1hr 20min
ReportedExpected
RN
4hr 5min
4hr 25min
ReportedExpected
Total Nursing

This facility also provides approximately 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
100.0%
100.0%
100.0%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
35.0%
36.5%
39.1%
35.2%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
-
-
-
-
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
54.5%
51.0%
51.8%
57.5%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
4.0%
11.1%
5.4%
2.1%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
3.4%
1.6%
5.9%
3.8%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
5.5%
3.6%
4.6%
8.2%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
1.3%
2.6%
0.0%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
1.8%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
11.9%
4.9%
4.4%
13.5%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
1.7%
0.0%
0.0%
1.9%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
7.8%
10.2%
8.1%
7.3%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

100.0%
99.1%
98.8%
99.7%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
98.8%
96.3%
96.3%
96.3%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
2.2%
7.8%
15.0%
9.6%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
6.7%
5.0%
5.9%
6.1%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
4.6%
2.2%
3.8%
2.4%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.2%
0.4%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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