Manorcare At Lely Palms

I went here after being released from hospital for infection following surgery. Staff insufficient and under trained to handle wound care. Initially encouraged by 5 star rating, but disappointed Daily on follow through.

As family members, we had several serious concerns regarding our father's one month stay at this facility. We found the therapists to be very good and most of the nurses were very capable, but, overworked. However, we found the flow of communication to be poor and the social worker failed to return important phone calls. I asked a charge nurse, several times for a hearing device for my Dad, which their website advertises as available , but, that never happened. My mother noticed medication laying on the floor in my Dad's bathroom. Staff were not properly monitoring my Dads condition since unbeknownst to all he had developed pneumonia and sepsis and fell while their staff was weighing him. He was taken by ambulance to the hospital and passed away. My sister and I visited the facility adminstrator several days after my Dad's death, and, discussed all these concerns and he was unaware that our father had died after his fall, but, promised us to investigate and contact us and our mother....to this date, we have not had any response. One last concern, doctors are quite sparse and don't seem to be actively involved.

After a very difficult surgery, we transferred my mother to Lely ManorCare for her rehab. It was an outstanding experience from the start. The entire staff took excellent care of her and the therapy services were top notch- which is exactly why you go to a rehab center. (We checked out the state ratings, which were excellent) My suggestion is to do your homework! If the need arises again in the future, I will certainly be sending my mom back to Lely!

I recently had the pleasure of staying at Lely ManoCare while I recovered from a hospital stay. Giovanni was so friendly and knowledgeable and was the reason I chose ManorCare over the others ... and I'm glad I did. The nurses and caregivers were very accommodating and the rehab department made my recovery a quick one. I had very little to no downtime. I am eternally grateful!

I cannot imagine a more dedicated group of people. My mother spent the last few years of her life there in various settings and I am sure that their care and and attention extended her time on earth and with our family.