Manorcare At Lely Palms

Great place, just don't check in on the weekend. Update: I want to Thank the entire staff here for putting up with me over the last two weeks. It took a while for me to get things going according to my expectations. Elise, Shami and let's not forget Margaret who's originally from Poland. They all have gone above and beyond the call of duty to calm me down and keep me comfortable. ( And many others that I don't know the names of ) Dr. Kapp and Jennifer went out of their way to find me a facility that I'd be comfortable with and I must say they've succeeded. I'm having problems with an infection, but the people I've mentioned are on top of things. This makes all the difference in the world when I could possibly lose my leg. All in all I'd definitely recommend Lely Palms by ManorCare for you or your loved one's care. Thanks to all! George Glover

I took out Aunt out of there after being there for an hour. Dirty, smelled like pee, hot, had some lady in nursing station complaining about care and how they wouldn't give her medication. Not 1 nurse or aid attended to this poor lady the 15 minutes I waited to get our paper work. It was sad.

I went here after being released from hospital for infection following surgery. Staff insufficient and under trained to handle wound care. Initially encouraged by 5 star rating, but disappointed Daily on follow through.

As family members, we had several serious concerns regarding our father's one month stay at this facility. We found the therapists to be very good and most of the nurses were very capable, but, overworked. However, we found the flow of communication to be poor and the social worker failed to return important phone calls. I asked a charge nurse, several times for a hearing device for my Dad, which their website advertises as available , but, that never happened. My mother noticed medication laying on the floor in my Dad's bathroom. Staff were not properly monitoring my Dads condition since unbeknownst to all he had developed pneumonia and sepsis and fell while their staff was weighing him. He was taken by ambulance to the hospital and passed away. My sister and I visited the facility adminstrator several days after my Dad's death, and, discussed all these concerns and he was unaware that our father had died after his fall, but, promised us to investigate and contact us and our mother....to this date, we have not had any response. One last concern, doctors are quite sparse and don't seem to be actively involved.

After a very difficult surgery, we transferred my mother to Lely ManorCare for her rehab. It was an outstanding experience from the start. The entire staff took excellent care of her and the therapy services were top notch- which is exactly why you go to a rehab center. (We checked out the state ratings, which were excellent) My suggestion is to do your homework! If the need arises again in the future, I will certainly be sending my mom back to Lely!