Manorcare At Lely Palms

I'm shocked that this facility doesn't have a 4 or 5 star rating. I spent two and a half months there. I couldn't have been happier. Duane the administration director was extremely kind and caring and the staff was top notch. I noticed that most of the RN's had been with this facility for 12, 15 and over 20 years. You couldn't ask for a better place to recover. Thanks Duane! Laurie, Shami, and Margaret! Y'all are the best, thanks again, George

I took out Aunt out of there after being there for an hour. Dirty, smelled like pee, hot, had some lady in nursing station complaining about care and how they wouldn't give her medication. Not 1 nurse or aid attended to this poor lady the 15 minutes I waited to get our paper work. It was sad.

I went here after being released from hospital for infection following surgery. Staff insufficient and under trained to handle wound care. Initially encouraged by 5 star rating, but disappointed Daily on follow through.

After a very difficult surgery, we transferred my mother to Lely ManorCare for her rehab. It was an outstanding experience from the start. The entire staff took excellent care of her and the therapy services were top notch- which is exactly why you go to a rehab center. (We checked out the state ratings, which were excellent) My suggestion is to do your homework! If the need arises again in the future, I will certainly be sending my mom back to Lely!

As family members, we had several serious concerns regarding our father's one month stay at this facility. We found the therapists to be very good and most of the nurses were very capable, but, overworked. However, we found the flow of communication to be poor and the social worker failed to return important phone calls. I asked a charge nurse, several times for a hearing device for my Dad, which their website advertises as available , but, that never happened. My mother noticed medication laying on the floor in my Dad's bathroom. Staff were not properly monitoring my Dads condition since unbeknownst to all he had developed pneumonia and sepsis and fell while their staff was weighing him. He was taken by ambulance to the hospital and passed away. My sister and I visited the facility adminstrator several days after my Dad's death, and, discussed all these concerns and he was unaware that our father had died after his fall, but, promised us to investigate and contact us and our mother....to this date, we have not had any response. One last concern, doctors are quite sparse and don't seem to be actively involved.