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Pinecrest Rehabilitation Center

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Reviews
Overall Rating 2.6 / 5.0 ★★★★★

  • CRYSTAL SMITH
    ★★★★★ a week ago

    i would give this place NO STARS if i could. Please don't allow your love ones to go here. It's a death sentence. My mother died here and i still have no explanation on why.... It's almost 5 months later and it still does not sit well with me. The stories dont add up. I'm leaving it in God's hands but i must write this review to warn others out there. My mom was supposed to be there for 4 weeks and didn't even last a week. Maybe it was because any issue i had and if i felt like something wasn't right i spoke up and they just wanted her out. maybe because she required lots of attention and they didn't wanna DO THEIR JOB! My mom told me they treated her badly barricading the bed with mattresses so she won't be able to move. She also fell out of the bed the very first night. the Manager didn't know until i told her the next day. aren't things of this sort supposed to be recorded and brought to the manager's attention??? Please do your research you guys!! i trusted this place because she was referred here from the Veterans Hospital. if i would have done my research she still would be here. I will find a way to put the video up of how they treated me any my sister when we tried to find out what went wrong. i will probably never get justice but i can save others DONT GO HERE. IM WARNING YOU!

  • Sparkle Smith
    ★★★★★ a month ago

    My mom died in their care. The lady who was assigned to her bedside could not say what happened and she left 15 minutes after she expired because "her shift was over". No statement from the woman and facility director, the man, was so rude and disrespectful saying "well, your mom had a lot of health issues anyway." Unbelievable! My mom was a vet who served 11 years in the army. She was an amazing woman and now I have to figure out how to live without her. The level of attitude and unwillingness from the people there was disgusting. They only chamged my mom when they saw that she had visitors. The nurses and technicians dont answer the bells and they force the patients to eat their food quickly. I never saw anyone take my moms vitals and I was there every single day for about a week. If i could undo anything, I would have never let her stay. Places like this only wamt money. The only good thing she ever said anything nice about was a woman named Bridgette and her physical therapist whom she only saw twice. God bless anyone who has to stay here. Stay far away.

  • Bruce Smith
    ★★★★★ 2 months ago

    Yes the NURSE and CNA Sleeping at 2:00 am till 4:30 am BOTH NORTH and SOUTH STATION UNBELIEVABLY. PLUS AT THAT SAME TIME 95 YEAR'S LADY WAS ON THE FLOOR HOW LONG

  • Rayda Menendez
    ★★★★★ a year ago

    The worst place ever. They have nurses there with attitudes very rude. They were giving my Dad aspirin and another medication with aspirin when he has an aggravated ulcer. He had to be taken to the hospital twice within two weeks because he was bleeding internally, then a third time because he fell from his wheel chair, rash on his bottom, who knows how long they left him there in filth. Food was horrible. The only thing that was barely good about the place was the therapy. Awful place.

  • David Gold
    ★★★★★ 3 years ago

    "I would like to convey my sincere thanks to you and your staff for the courtesy extended to my mother Norma in room 118, during the week delightful stay she had at your facility. I would like to express my appreciation for the remarkable services rendered. This was our first experience in placing my mother in a Rehabilitation Center/Nursing Home. Your staff was very helpful and attentive from the beginning to all of her needs. Your Rehabilitation Department is exceptional, and the nursing assistants are courteous and amicable making her stay very memorable. The experience was great from the admission (Jackie) to the care my mother received. I will be referring you facility to the community, everyone will be hearing how wonderful and welcoming Pinecrest Convalescents is." - Mayte ------------------------------------------------------------------------------------------------------------------------------------ "The primary purpose of my stay at Pinecrest was for the physical therapy, which I experience with phenomenal results. The first phase of my stay I was unable to bend my left leg since the infected joint had been removed and replaced with a spacer consisting of antibiotic cement. This part of my therapy enabled me to develop the physical strength necessary for the next chapter of my recovery. For the second phase of my experience, my new knee joint had been inserted and my physical therapy took on a different form. I can truly say my physical therapy made all of the difference. Not on was it intensive, it was valuable since it enabled me to reach a satisfactory level of functioning upon my dismissal. Additionally, my weekly medical appointments were handled promptly with thorough efficiency and appropriate follow-up. All aspects were addressed, including preliminary test preparations and commencing with arrange transportation. It is obvious that every single member of the staff at Pinecrest are committed to high performance and try to provide a safe, warm environment for all residents. No matter the time of day or night, a friendly smile and warm encouragement was always present. From the top down, Pinecrest is the very best! Thank you for everything, this was an extremely positive experience. Please be kind enough to share this letter with your entire staff." - Merry ------------------------------------------------------------------------------------------------------------------------------------ "We really appreciate the way you rescued my husband and I and nursed him. I really believe he?s going to continue to make progress and come back to visit. What you have done will be remembered in our hearts. Thank you!" - Willie & Family

About Pinecrest Rehabilitation Center

General Information

Legal Business NamePinecrest Convalescent Center LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareAugust 1, 1977 (40 years)
Capacity100
Residents93
Percent Occupied93%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Pinecrest Rehabilitation Center

Pinecrest Rehabilitation Center
was reviewed by Medicare to have a rating of 2 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 16, 2016 - 13 months ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

February 25, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionMake sure that a working call system is available in each resident's room or bathroom and bathing area.
DFewPotential for HarmHealth InspectionGive or get quality laboratory services/tests in a timely manner to meet the needs of residents.
DFewPotential for HarmHealth InspectionKeep all essential equipment working safely.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionProvide housekeeping and maintenance services.
DFewPotential for HarmHealth InspectionEnsure residents have the right to have a choice over activities, their schedules, and health care according to their interests, assessments, and plans of care.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionProvide residents with private access to a telephone.

September 23, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide timely notification to the resident before transfer or discharge.

June 29, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

December 4, 2014 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$8,385 fine
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionKeep all essential equipment working safely.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionKeep residents' personal and medical records private and confidential.
DFewPotential for HarmHealth InspectionAllow residents to self-administer drugs if determined safe.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionDevelop policies and procedures for influenza and pneumococcal immunizations.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Pinecrest Rehabilitation Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 30min
2hr 30min
ReportedExpected
CNA
45min
45min
ReportedExpected
LPN
40min
1hr 15min
ReportedExpected
RN
3hr 55min
4hr 30min
ReportedExpected
Total Nursing

This facility also provides approximately 5min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
100.0%
100.0%
100.0%
93.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
94.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
23.1%
34.8%
34.6%
51.9%
52.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
19.7%
19.7%
22.2%
20.9%
27.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
4.6%
13.0%
11.1%
8.6%
17.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents whose ability to move independently worsened
14.1%
11.8%
13.9%
11.0%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antipsychotic medication
4.2%
14.3%
2.0%
15.7%
13.5%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents whose need for help with daily activities has increased
1.7%
0.0%
1.2%
2.7%
5.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who self-report moderate to severe pain
6.8%
6.8%
1.3%
3.9%
7.2%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who lose too much weight
5.1%
4.8%
6.2%
9.2%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who have depressive symptoms
1.4%
1.4%
2.6%
5.3%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a urinary tract infection
0.0%
0.0%
0.0%
1.3%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents experiencing one or more falls with major injury
2.2%
3.0%
3.8%
4.6%
2.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

98.4%
97.8%
96.0%
95.1%
88.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
97.5%
96.2%
96.2%
96.2%
85.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
72.9%
67.1%
70.3%
73.5%
64.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who made improvements in function
5.4%
3.3%
3.8%
11.8%
12.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
1.4%
3.3%
2.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.6%
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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