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Palm Garden Of Ocala

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Reviews
Overall Rating 3.4 / 5.0 ★★★★★

  • John Blacker
    ★★★★★ a month ago

    My wife went to Palm Garden following surgery on her cervical spine. She was admitted on a Saturday afternoon but was ready to leave by Monday am. Staff was slow to respond to the call button resulting in several "accidents." According to discharge instructions her wounds were to be cleansed daily and new dressings applied because infection was a major worry with this type of surgery. As of Monday her dressing hadn't been changed. I had several meetings with management on Monday and told them that they weren't fulfilling the level of care that was required or expected and that one more negative incident and we were taking my wife home. That day the dressings were changed, not sure about Tuesday but Wednesday they were changed. However, at an appt. on Friday with the surgeons office it was evident that the dressings hadn't been changed since Wednesday. Also because of slow response to the call button another "accident" happened. So, on Friday we decided that my wife would receive much better care at home than at Palm Garden and we removed her from the facility after informing the management that the level of care was sub-standard and we wouldn't tolerate it any more. In particular, there seemed to be a major problem with the 2nd shift staff with regard to call button response and required care. When confronted by the nursing supervisor one of the nurses gave the excuse that my wife was sleeping and she didn't want to wake her to change the dressings! Unbelievable, but true. In summary all I can say is don't go there unless there is someone to advocate for the patient and keep the staff on point...Hawthorne Village in Ocala was a much better facility in our opinion.

  • Scott Kiefer
    ★★★★★ 5 months ago

    I am very impressed with the knowledge of the staff at Palm Garden. We had a close family friend needing rehab and Jan Marino took lots of time evaluating her situation. Jan was very thorough and actually recommended that another facility would be best for our friend. Kudos to Jan for her kindness and honesty!!! We will definitely contact you again.

  • CHAROLYN HICKS
    ★★★★★ 5 months ago

    Palm Garden of Ocala is absolutely the best place to work. Staff are very friendly and truly care for the wellbeing of the residents and guest. I personally would highly recommend this Center to any of my family members because of their professionalism and respect for others. All of the employees share the same goals of thriving and delivering great quality care. In times of hardship, staff comes together as a family would to resolve whatever the issue is. Thank you Palm Garden of Ocala for all the hard work you do!

  • Carlo Knight
    ★★★★★ 5 months ago

    Palm Garden is the best Health And Rehabilitation Center! The staff is caring and the facility itself is definitely a pleasant place to have you or your loved ones cared for! Jan Marino of Palm Garden is one of the nicest and most caring people I know too and she goes above and beyond for tha patients and the family!

  • Larry Feenstra
    ★★★★★ 4 months ago

    Visited my Uncle Tom at Palm gardens, who is admittedly hard to please, I was impressed with the kind and professional care he received! Good Job!

About Palm Garden Of Ocala

General Information

Legal Business NamePalm Garden Of Ocala LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJune 23, 1987 (30 years)
Capacity180
Residents158
Percent Occupied88%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Palm Garden Of Ocala

Palm Garden Of Ocala
was reviewed by Medicare to have a rating of 2 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 14, 2016 - 13 months ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionProvide activities to meet the interests and needs of each resident.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionKeep residents' personal and medical records private and confidential.

August 30, 2016 - 15 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide housekeeping and maintenance services.

August 20, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionConduct initial and periodic assessments of each resident's functional capacity.
DFewPotential for HarmHealth InspectionGive proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Palm Garden Of Ocala require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 40min
2hr 25min
ReportedExpected
CNA
60min
40min
ReportedExpected
LPN
35min
1hr 10min
ReportedExpected
RN
4hr 10min
4hr 15min
ReportedExpected
Total Nursing

This facility also provides approximately 55min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

77.9%
88.6%
88.6%
88.6%
93.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
91.6%
91.3%
94.5%
92.1%
94.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
40.8%
47.6%
46.0%
45.2%
52.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
25.2%
27.7%
25.9%
23.7%
27.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
9.2%
11.5%
6.6%
12.2%
17.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents whose ability to move independently worsened
10.3%
7.4%
6.6%
4.1%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antipsychotic medication
18.9%
22.7%
15.2%
26.0%
13.5%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents whose need for help with daily activities has increased
6.6%
5.4%
5.1%
9.3%
5.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who self-report moderate to severe pain
7.8%
6.4%
4.0%
11.4%
7.2%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who lose too much weight
5.0%
4.1%
3.2%
2.1%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of high risk long-stay residents with pressure ulcers
5.6%
3.4%
3.3%
9.8%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who have depressive symptoms
0.8%
4.8%
1.6%
5.7%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a urinary tract infection
2.3%
0.8%
1.6%
1.6%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents experiencing one or more falls with major injury
5.5%
4.0%
3.0%
2.9%
2.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

93.8%
94.7%
93.3%
91.9%
88.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
96.0%
90.3%
90.3%
90.3%
85.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
82.9%
79.5%
73.1%
75.4%
64.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who made improvements in function
16.2%
15.0%
32.4%
40.5%
12.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who self-report moderate to severe pain
2.0%
1.4%
1.2%
1.8%
2.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who newly received an antipsychotic medication
1.7%
1.1%
1.3%
1.4%
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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