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Consulate Health Care Of Orange Park

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Reviews
Overall Rating 2.1 / 5.0 ★★★★★

  • Chris Seay
    ★★★★★ 4 months ago

    My brother was in this HORRIBLE PLACE for over a year. I lost count how many times he called me because it had been day's since his bandages had been changed. When he would ask, they would tell him the nurse on the next shift would get it, they were busy. I would have to call the nurses station and get ugly before they would do anything. I Heard a nurse come into the room (while I was talking to him on the phone) and say, YOU DIDN'T HAVE TO CALL YOUR SISTER! !! AT LEAST THEY WENT AND CHANGED THE BANDAGES. There were a few nurses that were awesome. unfortunately they quit because of how they run the place. He passed away last year in that hell hole. When we got there to pick up his belongings, we were told his things are in the storage building. Not one nurse offered condolences or asked if there was anything they could do. I actually walked to the desk and said I'm his sister, they response I got from the 5 people standing there........ NOTHING!!!!!!!!!!!!!!! I just walked off. The man in the maintenance dept. was very nice and helped load his things for us. PLEASE DO NOT PUT YOUR LOVED ONES IN THIS PLACE, my brother was young just needed rehab, he never came home.

  • andrea verdi
    ★★★★★ 7 months ago

    This place is terrible! Do not put your loved one... Or your worst enemy into this place! Our relative went in to this disgusting place relatively healthy, and able to speak after a short stay in the hospital. She needed a little rehabilitation so she was transferred to Consulate to finish out her recuperation. She had a UTI, which if untreated, can lead to devastating, irreparable damage in an elder person, and had had a mild stroke which she never lost speech from. Consulate did not administer her antibiotics, missed feeding her several times and she was extremely dehydrated by the time family called transport to take her back to the hospital to be reevaluated only a few days later! And she couldn't speak, only moan in pain, not able to form words! Not to mention, they hadn't changed her under garments, and she'd obviously had explosive diarrhea. Just to recap, our relative was dehydrated, bloody and chaffed, filthy from feces and urine, hungry, unable to speak, and her UTI had not been treated when she was finally brought back to civilization. The staff at Consulate was rude and impatient with family requesting basic needs be met while visiting, and did nothing to reassure the family that things would be done better. It is very scary to think about the poor people who don't have family visiting and monitoring daily to see the negligence that their loved ones are trapped in. If your loved one is in fact there please, please, please get them out!

  • Courtney Tuten
    ★★★★★ 7 months ago

    I would NEVER in my life trust these idiots with my loved ones! The nurses have a very "it's not my job" attitude, when I'm pretty sure it is your job. My grandfather sat in his DIRTY diaper for more than 4 hours because the nurse was too lazy to change his diaper.

  • Kia Belton
    ★★★★★ 2 months ago

    HORRIBLE THATS ALL YOU CAN SAY.

  • David Johnson
    ★★★★★ 8 months ago

    Horribly understaffed. Patient neglect. Unbelievably awful nurse to patient ratios.

About Consulate Health Care Of Orange Park

General Information

Legal Business NameOrange Park Facility Operations LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 9, 1990 (28 years)
Capacity120
Residents103
Percent Occupied86%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Consulate Health Care Of Orange Park

Consulate Health Care Of Orange Park was reviewed by Medicare to have a rating of 2 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 24, 2017 - 9 months ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
ESomePotential for HarmHealth InspectionProvide proper discharge planning and communication, of the resident's health status and summary of the resident's nursing home stay.
DFewPotential for HarmComplaintAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
DFewPotential for HarmComplaintMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.

August 4, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$64,350 fine
---Payment DenialPayment denial for 5 days
GFewActual HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
GFewActual HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth InspectionGive residents a notice of rights, rules, services and charges.
DFewPotential for HarmHealth InspectionEnsure the activities program is directed by a qualified professional.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

June 15, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$24,050 fine
GFewActual HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaintGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmComplaintProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Consulate Health Care Of Orange Park require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.


2hr 10min
ReportedExpected
CNA
1hr
40min
ReportedExpected
LPN
30min
1hr 10min
ReportedExpected
RN
1hr 30min
4hr
ReportedExpected
Total Nursing

This facility also provides approximately 50min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

99.0%
78.8%
78.8%
78.8%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
76.4%
81.6%
81.4%
87.1%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
21.1%
19.0%
27.9%
28.3%
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
37.2%
39.3%
36.6%
36.7%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
21.3%
20.9%
12.0%
11.9%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose ability to move independently worsened
21.5%
21.2%
19.3%
23.5%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
20.0%
12.2%
13.0%
21.3%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
9.1%
3.1%
5.3%
2.2%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
14.6%
14.8%
10.9%
7.4%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
0.8%
2.7%
1.4%
2.0%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
3.9%
4.5%
6.7%
1.2%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
1.1%
0.0%
1.1%
1.1%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
4.5%
4.1%
2.1%
0.0%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
1.1%
0.9%
0.9%
0.9%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

61.3%
80.2%
76.0%
83.5%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
82.3%
79.2%
79.2%
79.2%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
72.3%
61.1%
63.8%
64.8%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
4.3%
5.7%
1.1%
0.9%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
1.4%
1.5%
5.3%
5.7%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.6%
0.0%
0.0%
0.0%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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