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Heartland Health Care Center Orange Park

  1. Skilled Nursing Home Facilities
  2. Florida
  3. Orange Park Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.2 / 5.0 ★★★★★

  • Katherine Miller
    ★★★★★ 3 months ago

    I WOULD NOT RECOMMEND THIS FACILITY TO NO ONE. PLEASE DO NOT PLACE YOUR LOVED ONE HERE! I live 3 hours away from this facility and couldn't visit my mother till today after she was transferred here to Heartland after going through major abdominal surgery. The findings of her care were horrific. There were no siderails to the beds. There was no assistance on getting up and down to go to the bathroom. No one even bothered to ask her if she needed anything to help her stay at this facility be more pleasant one. The main reason she was placed here is to receive physical therapy and help her get back on her feet. When my mother asked about a pull up bar for the bed to help her get up she was told she would have to pay for that. Medication would show up whenever they felt like giving it. My mother never even received dinner the night before so she went without. HERE I am thinking my mother is being taking care of and she wasn't. This is ELDERLY ABUSE. My mother and everyone else's loved one in that facility deserves to be taking care of like they should be. I hope you are reading these reviews on here because you should beware of this place. Seems to me that they tell you what they want you to hear but when you leave a totally new picture unfolds behind closed doors. Shame on you for treating someone's loved one like they are garbage. :( :( :( . And yes readers... my sister and I immediately pulled my mother out of Heartland and took her home.

  • Tammy Miller
    ★★★★★ 3 months ago

    My mom arrived Friday afternoon there after having major surgery. I am 2 hours away and could jot get there till this morning (Sunday). Upon arriving I noticed this place does not look like the pictures on the internet. The place was dirty. My mom has had the same cup to drink out of since she arrived. She has not had any help to the bathroom. She informed me she had not had any dinner from the night before. When I asked they didn't know why she hadn't received a plate. Meds are not given when they are suppose to be, the staff is yelling down the halls to each other and using profanity and not caring who hears them. The poor lady in the bed beside my mother is left soaking wet including bes sheets for hours and they run change her when they know her daughter is coming to visit. This place was beyond mortifying. I quickly signed my mother out of there and brought her home. Please don't be fooled by the internet pictures.

  • S'morelina Smore
    ★★★★★ 11 months ago

    I was researching a place for my dad. I stumbled upon all of these bad reviews. I have a friend in the business and she knew all about this place. She said do not take your father here. They are always late with medication, they have bad attitudes and are severely understaffed. What she told me about this place, is pretty much covered in most of these reviews. No way I would take my father here. Beware.

  • Corinna Riles
    ★★★★★ a year ago

    The medical care providers, especially Amaretta, Wanda, Joy, and Chantal, were so good to my mom while she stayed at Heartland. Every rehabilitation/medical facility needs workers like these to function well. I always knew that my mom would be taken good care of when these ladies were working. The wound care nurse, Heather, was a great teacher and helped the family to understand necessary care of my mom's amputated foot area. I hope these ladies know how valuable they are to the patients, their families, and the health care profession. Thank you to all the other workers who provide health care services too ...

  • Janis Taylor
    ★★★★★ 12 months ago

    Unless you have doctor's orders that are exactly spelled out the way your loved one should be cared for ... it will fail. They are legally bound by these orders and cannot and will not deviate from them. If your loved one is ordered nacotics and has lost their appetite and refuses therapy and food (they can't force them to eat) ... they will continue to serve up these narcotics per "doctors orders" or if the addict you now see in your loved one still wants it... they legally have to give it to them. Once insurance stops paying them... they want to know where you would like your loved one transported to. Great system. My mother will never be the same if not die. My mother was clearly in the wrong place for rehab.

About Heartland Health Care Center Orange Park

General Information

Legal Business NameHeartland Of Orange Park Fl LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareApril 26, 1990 (28 years)
Capacity120
Residents114
Percent Occupied95%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Heartland Health Care Center Orange Park

Heartland Health Care Center Orange Park was reviewed by Medicare to have a rating of 3 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 31, 2017 - 8 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmComplaintHave enough nurses to care for every resident in a way that maximizes the resident's well being.
DFewPotential for HarmComplaintProvide doctor's orders for the resident's immediate care at the time the resident was admitted.
DFewPotential for HarmComplaintProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

January 12, 2017 - 17 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionAt least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor.
DFewPotential for HarmHealth InspectionSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionProvide or obtain dental services for each resident.

December 10, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth InspectionProvide housekeeping and maintenance services.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Heartland Health Care Center Orange Park require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 30min
2hr 30min
ReportedExpected
CNA
50min
45min
ReportedExpected
LPN
40min
1hr 20min
ReportedExpected
RN
3hr 60min
4hr 35min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 10min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
94.9%
94.9%
94.9%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
75.6%
76.2%
63.2%
76.2%
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
16.4%
24.1%
22.2%
25.0%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
11.9%
6.2%
12.8%
15.6%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose ability to move independently worsened
19.4%
23.5%
17.6%
15.3%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
11.5%
8.6%
19.0%
11.9%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
8.5%
8.5%
8.5%
3.8%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
9.8%
9.8%
9.8%
8.8%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
1.4%
1.6%
3.9%
3.5%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
3.2%
3.0%
5.9%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
2.8%
2.8%
8.5%
7.7%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
2.8%
1.4%
2.7%
6.4%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
1.0%
2.7%
2.6%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

96.8%
98.4%
99.1%
99.1%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
89.4%
93.9%
93.9%
93.9%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
84.0%
84.9%
83.2%
81.5%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
5.1%
6.8%
6.5%
7.6%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
0.6%
0.5%
0.4%
0.9%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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