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Heartland Health Care Center Orange Park

  1. Skilled Nursing Home Facilities
  2. Florida
  3. Orange Park Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.5 / 5.0 ★★★★★

  • Heather Holt
    ★★★★★ a week ago

    Very caring staff, especially the Rehab team. They definitely try everything to get patients better in order to go back home.

  • Alva Nita Bell
    ★★★★★ in the last week

    Went and checked out the ropes of getting in and if I want to be there. My heart kind of sunk when I was discussing my options. Alva Nita Bell

  • James Faulkner
    ★★★★★ a month ago

    The place is very unprofessional they do not see to the patients and leave them to do the best they can for themselves. When u call them to help u they may come or may not when they get ready . The food is very nasty tasting and is not presented to the residents in a way that would cause u to seat it . Plastic to eat with and no help with your food .

  • Craig Pyle
    ★★★★★ 2 months ago

    Although when I got here they did not have my medications, they worked quickly to get them and did everything they could to get orders from the Dr. to make sure I was taken care of. The staff has been friendly and the food is better and hotter than in a hospital. UPDATE: My stomach became distended and after telling all the medical staff including the director of nursing nothing was done medically to treat the problem. I ended up going to the hospital where I was intubated and taken to emergency surgery. I was critically ill and neither the nursing staff or doctor did anything to treat me appropriately. If you're looking at this facility for a family member keep looking.

  • Debra Murphy
    ★★★★★ 8 months ago

    DO NOT SEND YOUR LOVED ONES HERE. Even if you don't like your relatives this is still not a place for them. Their nursing is far from skilled. The lack of communication is horrific. They will tell you they are going to do something on one shift but if it's not completed before their shift ends you can forget it. They do not tell the next shift diddly squat. So you have to start over. Orders are written with important info missing or if that doesn't happen then no one bothers pulling orders from the book and entering it in the chart so it can be taken care of. The only reason I am unable to refute one star is because their physical therapy department seems to genuinely care as well as most of the CNA's. Special thanks to Cecil from PT and Jasmin, Camry and Patrick, CNA's.

About Heartland Health Care Center Orange Park

General Information

Legal Business NameHeartland Of Orange Park Fl LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareApril 26, 1990 (30 years)
Capacity120
Residents114
Percent Occupied95%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Heartland Health Care Center Orange Park

Heartland Health Care Center Orange Park was reviewed by Medicare to have a rating of 3 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 31, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmComplaintProvide doctor's orders for the resident's immediate care at the time the resident was admitted.
DFewPotential for HarmComplaintHave enough nurses to care for every resident in a way that maximizes the resident's well being.
DFewPotential for HarmComplaintMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Heartland Health Care Center Orange Park require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 30min
2hr 30min
ReportedExpected
CNA
50min
45min
ReportedExpected
LPN
40min
1hr 20min
ReportedExpected
RN
3hr 60min
4hr 35min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 10min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
94.9%
94.9%
94.9%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
75.6%
76.2%
63.2%
76.2%
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
16.4%
24.1%
22.2%
25.0%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
11.9%
6.2%
12.8%
15.6%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose ability to move independently worsened
19.4%
23.5%
17.6%
15.3%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
11.5%
8.6%
19.0%
11.9%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
8.5%
8.5%
8.5%
3.8%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
1.4%
1.6%
3.9%
3.5%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
9.8%
9.8%
9.8%
8.8%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
3.2%
3.0%
5.9%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
2.8%
2.8%
8.5%
7.7%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
2.8%
1.4%
2.7%
6.4%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
1.0%
2.7%
2.6%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

96.8%
98.4%
99.1%
99.1%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
89.4%
93.9%
93.9%
93.9%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
84.0%
84.9%
83.2%
81.5%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
5.1%
6.8%
6.5%
7.6%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
0.6%
0.5%
0.4%
0.9%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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