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Heartland Health Care Center Orange Park

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Reviews
Overall Rating 2.3 / 5.0 ★★★★★

  • ★★★★★ 3 months ago

    I was researching a place for my dad. I stumbled upon all of these bad reviews. I have a friend in the business and she knew all about this place. She said do not take your father here. They are always late with medication, they have bad attitudes and are severely understaffed. What she told me about this place, is pretty much covered in most of these reviews. No way I would take my father here. Beware.

  • ★★★★★ 4 months ago

    The medical care providers, especially Amaretta, Wanda, Joy, and Chantal, were so good to my mom while she stayed at Heartland. Every rehabilitation/medical facility needs workers like these to function well. I always knew that my mom would be taken good care of when these ladies were working. The wound care nurse, Heather, was a great teacher and helped the family to understand necessary care of my mom's amputated foot area. I hope these ladies know how valuable they are to the patients, their families, and the health care profession. Thank you to all the other workers who provide health care services too ...

  • ★★★★★ 3 months ago

    Unless you have doctor's orders that are exactly spelled out the way your loved one should be cared for ... it will fail. They are legally bound by these orders and cannot and will not deviate from them. If your loved one is ordered nacotics and has lost their appetite and refuses therapy and food (they can't force them to eat) ... they will continue to serve up these narcotics per "doctors orders" or if the addict you now see in your loved one still wants it... they legally have to give it to them. Once insurance stops paying them... they want to know where you would like your loved one transported to. Great system. My mother will never be the same if not die. My mother was clearly in the wrong place for rehab.

  • ★★★★★ 3 months ago

    I am moving my mom to a new facility. Please trust that these reviews are accurate and this facility will be hearing from our lawyer. My mom is a diabetic who had sepsis and had 3 major surgeries in 4 days when she was in I.c.u and is in major pain. This facility is always understaffed and makes excuses on why they give medications late. I waited with my Mom as she called for help 5 times and we sought after someone 3 times. The two times I went into the nurses station the nurse one texting on her cell phone and still never came into my Moms room. My moms blanket which they use for transportation or to help shift them in their bed and was bunched up in her wound in her spine from her surgery. I finally helped her until I was able to get it out without hurting her and the nurse finally came in after two and half hours. The day nurse Lise told my Mom she didn't trust her and that she needed to chill out because she had 23 patients!!!! Who the hell gives an Lpn 23 patients. Meanwhile the pain management doctor came in and made a mistake and canceled all my Mothers pain medication. The doctor swears he didn't do it, and I don't know if Lise had anything to with it, but she never called and checked with the doctor to make sure it wasn't a mistake. Instead she let my mother go through physical therapy without any pain medication and it wasn't until the night nurse called the doctor that they realized it was a mistake. We called and filed a complaint against the nurse and she came in and apologized to my Mom and asked if they could start over but my Mom never answered her. So she continued to be my Mom's nurse and continued to always give pain medication late. So most of the time my mom was having to do physical therapy with the medication not fully kicked in. My mom has declined since being in this facility and hasn't walked in a month. Her pain has increased and I want answers on the care she has received and someone better give them to us. I contacted a lawyer and want this facility investigated. This is supposed to be about the patients and getting 24 hour around the clock care. The patients do not get this! Please don't send your loved ones here and make sure you thourghly research this place before you bring someone here. They treat your loved ones like they are an inconvenience and like they are just a social security number on a spread sheet. I'm having my Mom transferred to a better facility where I hope we can better manage her pain and get her rehabilitated. Listen to these reviews because they are 100% accurate.

  • ★★★★★ 3 months ago

    My mom is miserable here. They are routinely late on your medication. They give excuses, the computer went down, im the only one here, someone else called out, its always something. I have been there 4 times and each time i have been there the nurse was over 2 hours late with meds. My mom is also diabetic. They routinely bring her hard white bread as well as desserts with sugar in it. She consistently has to remind them she is diabetic. She needs to eat and gain weight back, but its hard to do here. They are understaffed and one of the nurses did tell us that they are really understaffed and they have ALOT of turnover. Its really frustrating because you want your mom to be able to rest and relax. They also keep putting my mom with a roommate that has dementia. She spends so much time babysitting her roommate that its stressful to her. I have been there and the roommate keeps asking the same questions over and over. my mom is there to get better. not babysit.

About Heartland Health Care Center Orange Park

General Information

Legal Business NameHeartland Of Orange Park Fl LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareApril 26, 1990 (28 years)
Capacity120
Residents99
Percent Occupied83%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Heartland Health Care Center Orange Park

Heartland Health Care Center Orange Park
was reviewed by to have a rating of 4 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

December 10, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth InspectionProvide housekeeping and maintenance services.

June 3, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmComplaintProvide housekeeping and maintenance services.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Heartland Health Care Center Orange Park require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 35min
2hr 35min
ReportedExpected
CNA
60min
45min
ReportedExpected
LPN
45min
1hr 15min
ReportedExpected
RN
4hr 20min
4hr 30min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 45min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

91.0%
100.0%
100.0%
100.0%
93.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.3%
100.0%
100.0%
100.0%
94.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
74.4%
76.2%
74.4%
72.7%
52.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
20.0%
17.3%
22.0%
21.5%
27.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
4.7%
10.2%
9.7%
4.8%
17.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents whose ability to move independently worsened
17.9%
15.5%
20.0%
16.7%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antipsychotic medication
10.0%
17.3%
18.0%
16.9%
13.5%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents whose need for help with daily activities has increased
3.5%
0.0%
0.0%
1.3%
5.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who self-report moderate to severe pain
6.9%
5.0%
7.0%
15.1%
7.2%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who lose too much weight
2.4%
4.4%
10.0%
8.9%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
1.5%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who have depressive symptoms
6.9%
5.0%
1.8%
2.7%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a urinary tract infection
1.7%
1.7%
3.4%
4.1%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents experiencing one or more falls with major injury
1.7%
1.6%
1.3%
0.8%
2.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

96.1%
94.9%
97.1%
98.0%
88.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
90.3%
89.4%
89.4%
89.4%
85.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
82.2%
73.9%
73.3%
81.3%
64.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who made improvements in function
4.3%
4.8%
2.2%
2.1%
12.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who self-report moderate to severe pain
1.9%
1.4%
0.9%
0.5%
2.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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