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Heartland Health Care Center Orange Park

  1. Skilled Nursing Home Facilities
  2. Florida
  3. Orange Park Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.6 / 5.0 ★★★★★

  • Craig Pyle
    ★★★★★ in the last week

    Although when I got here they did not have my medications, they worked quickly to get them and did everything they could to get orders from the Dr. to make sure I was taken care of. The staff has been friendly and the food is better and hotter than in a hospital. I only have a few days left before being discharged and only expect the care to remain just as good. After having family in other facilities I can confidently say this is one of the best ones.

  • Debra Murphy
    ★★★★★ a month ago

    DO NOT SEND YOUR LOVED ONES HERE. Even if you don't like your relatives this is still not a place for them. Their nursing is far from skilled. The lack of communication is horrific. They will tell you they are going to do something on one shift but if it's not completed before their shift ends you can forget it. They do not tell the next shift diddly squat. So you have to start over. Orders are written with important info missing or if that doesn't happen then no one bothers pulling orders from the book and entering it in the chart so it can be taken care of. The only reason I am unable to refute one star is because their physical therapy department seems to genuinely care as well as most of the CNA's. Special thanks to Cecil from PT and Jasmin, Camry and Patrick, CNA's.

  • Eva Kirkland
    ★★★★★ 3 months ago

    The experience of the physical therapy and occupational therapy team was wonderful. Lonnie and Janae in particular and the rest of the team was so helpful.

  • Amy Burgess
    ★★★★★ 8 months ago

    Everyone was very kind and caring towards my mom while she was here. The staff is always friendly to my family and I while we visited. If you're considering Heartland, please do. Wonderful staff, cannot say enough kind things about them.

  • Karen Smith
    ★★★★★ 7 months ago

    OMG, I just had my mom transfrd here. I've NEVER seen SO MANY BAD REVIEWS!!!! Im getting her out of their in the morning!!! I should have seen this b-4 I transfrd her there. OMG OMG OMG I have major concerns about her falling -- the caseworker said this facility is not liable if she falls out of bed-- their are NO rails and she is elderly and tries to walk... I PRAY SHE LASTS THE NIGHT!!

About Heartland Health Care Center Orange Park

General Information

Legal Business NameHeartland Of Orange Park Fl LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareApril 26, 1990 (29 years)
Capacity120
Residents114
Percent Occupied95%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Heartland Health Care Center Orange Park

Heartland Health Care Center Orange Park was reviewed by Medicare to have a rating of 3 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 31, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmComplaintHave enough nurses to care for every resident in a way that maximizes the resident's well being.
DFewPotential for HarmComplaintProvide doctor's orders for the resident's immediate care at the time the resident was admitted.
DFewPotential for HarmComplaintProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

January 12, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionAt least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor.
DFewPotential for HarmHealth InspectionSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionProvide or obtain dental services for each resident.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Heartland Health Care Center Orange Park require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 30min
2hr 30min
ReportedExpected
CNA
50min
45min
ReportedExpected
LPN
40min
1hr 20min
ReportedExpected
RN
3hr 60min
4hr 35min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 10min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
94.9%
94.9%
94.9%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
75.6%
76.2%
63.2%
76.2%
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
16.4%
24.1%
22.2%
25.0%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
11.9%
6.2%
12.8%
15.6%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose ability to move independently worsened
19.4%
23.5%
17.6%
15.3%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
11.5%
8.6%
19.0%
11.9%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
8.5%
8.5%
8.5%
3.8%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
9.8%
9.8%
9.8%
8.8%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
1.4%
1.6%
3.9%
3.5%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
3.2%
3.0%
5.9%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
2.8%
2.8%
8.5%
7.7%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
2.8%
1.4%
2.7%
6.4%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
1.0%
2.7%
2.6%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

96.8%
98.4%
99.1%
99.1%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
89.4%
93.9%
93.9%
93.9%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
84.0%
84.9%
83.2%
81.5%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
5.1%
6.8%
6.5%
7.6%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
0.6%
0.5%
0.4%
0.9%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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