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Adventist Care Centers-Courtland, Inc

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  3. Orlando Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.6 / 5.0 ★★★★★

  • Shelby Secor
    ★★★★★ 4 months ago

    My Mother spent a month in this facility. When I visited, my Mother would explain how horrible the staff was, food and customer service. The nurses are the absolute worst I have ever encountered. I expected more since they were affiliated with AHS. She mentioned one night a man had fell in the hallway and crashed into a wall. Apparently the man asked to go to the hospital, but instead the nurses picked him up and stuck him in bed. On another occasion they served rice, lettuce and cheese only as the main course. The nurses will walk in at all hours of the night and flip on the overhead lights, as well as laugh and talk while patients need to be resting. Most of the nurses will stand there and ignore you until they finish their conversation. The day after my mom was discharged from the facility she died in her home. While going through my moms belongings she was discharged with her medications along with other patients. Very very lousy rehab facility. If you want the best care for your loved one then I do NOT recommend bringing them here.

  • Sherrie Hutson
    ★★★★★ 10 months ago

    My mom was in their rehab section for 5 weeks. I was originally concerned because of the negative reviews posted but was trusting that my mom would receive the continuity of care expected from Florida Hospital. As a nurse I am aware of the high demands that is placed on a person in that position so I try to be understanding when things do not go as expected. I also am very conscientious that my mom can be a bit on the high maintenance side at times. With that said we were extremely impressed with the care that mom received. The physical therapy was wonderful, my mom did remarkably well at 89 years old after several bad Falls they helpef her with gait training and balance and she's back in her apartment doing much better. Any issues that did arise were quickly addressed. My mom said the food was very good, very nutritional and very accommodating to her diet needs. Overall, it was very clean even though it was under several remodeling projects to update their facility. I would highly recommend this facility.

  • E Barfield
    ★★★★★ a month ago

    This place get zero because my dad almost die there. This place is hell. it all about the money and not the cares.

  • Leann Gonzalez
    ★★★★★ a year ago

    My family has never been happier. The staff has been caring and attentive and extremely informative. My family member is getting therapy six days a week and is well on his way to a great recovery. The place is clean and never has that "nursing home smell." Everyone there has been extremely kind and helpful.

  • Martin Cawley
    ★★★★★ 7 months ago

    only good thing was the therapy rated it a 5 star I was in for short term rehab theygave me a long term roommate with dementia who smelled like strong urine I was nauseaded on the pain med and had to deal with this!then discharged me with a bundle of packs in a rubber band which did not include my seizure medication or any scripts for pain meds I had a total hip replacement no pain med prescription and my husband had to leave work to pick up my seizure medication also a doc claimed to have seen me over thanksgiving weekend I saw no doc at the facility he flat our lied! I do commend paulette the CNA and christiine the nurse for their goog care wendy cawley

About Adventist Care Centers-Courtland, Inc

General Information

Legal Business NameAdventist Care Centers Courtland Inc
Ownership TypeNon Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJuly 27, 2000 (18 years)
Capacity120
Residents105
Percent Occupied88%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Adventist Care Centers-Courtland, Inc

Adventist Care Centers-Courtland, Inc was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 22, 2017 - 10 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.

January 12, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionMake sure that a working call system is available in each resident's room or bathroom and bathing area.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionEnsure residents maintain acceptable nutritional status.
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.

October 1, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionProvide housekeeping and maintenance services.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Adventist Care Centers-Courtland, Inc require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 50min
2hr 20min
ReportedExpected
CNA
1hr
40min
ReportedExpected
LPN
1hr
1hr 15min
ReportedExpected
RN
4hr 50min
4hr 15min
ReportedExpected
Total Nursing

This facility also provides approximately 45min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

96.6%
51.7%
51.7%
51.7%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
47.6%
34.6%
54.4%
65.0%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
66.7%
60.9%
51.3%
67.7%
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
17.9%
17.3%
14.1%
13.5%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
31.4%
21.6%
20.2%
41.9%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose ability to move independently worsened
8.6%
3.9%
3.0%
3.4%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
17.6%
9.3%
23.8%
17.3%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
5.4%
9.1%
1.5%
8.6%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
10.3%
8.8%
10.0%
6.2%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
1.0%
6.3%
0.0%
1.2%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
1.3%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
5.4%
9.1%
3.0%
1.7%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
3.7%
3.8%
1.5%
1.7%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
3.1%
3.6%
1.9%
0.0%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

95.1%
94.2%
96.1%
93.7%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
95.0%
93.8%
93.8%
93.8%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
64.7%
64.5%
66.2%
62.1%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
12.7%
16.7%
16.4%
13.9%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
2.8%
1.4%
1.1%
1.1%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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