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Conway Lakes Health & Rehabilitation Center

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Reviews
Overall Rating 3.8 / 5.0 ★★★★★

  • Richard Mogan
    ★★★★★ 2 months ago

    This place effectively killed my Mother. The number one list on her death certificate was from pulmonary embolism, caused by neglect at Conway Lakes. Conway Lakes, much like most faculties in this business is a for profit entity. My Mother was admitted there in October 2016 for Rehabilitation after a craniotomy for a glioblastoma. This facility was ill equipped to address her needs. She was placed in diapers when she was not incontinent. Simply for the convenience of the staff. (All she required was assistance to the toilet). This was not possible due to staffing. We were flat out told this. Often her meals were placed on a tray, out of her reach then taken away. The physical therapy doctor noted that she needed to be moved out of the bed for meals and general activities. This did not happen, again due to staffing. Let me make it clear that we did not "dump" our Mother in their lap. My Sister and I both stopped working for her entire stay there. We were there for approximately 18 hours a day, taking shifts. We often caught nurses dispensing medications taken off of her care plan. I could write pages about the lack of and improper care administered. The most glaring example was when we questioned the physical therapy doctor. Mom would often go nearly comatose for a day at a time. We were told this was "normal". Far from it! She was suffering seizures that shut down her brain. (We discovered this when she was admitted to ORMC in the ICU. Eventually due to the lack of proper care and simple inactivity our Mother developed blood clots that traveled to her lungs. She was 911 to ORMC and put on a ventilator. This began her demise. This vital 83 year old woman who was so active and independent that she even mowed her own yard became a helpless victim of neglect. All this as we were there for 18 hours a day! Our pleas for assistance typically went unanswered. Rarely did anyone step up and do the right thing. Mom had an intake appointment at ORMC and Conway Lakes was responsible for arranging medic transportation. They showed up over an hour late and on THE WRONG DAY! Mom's appointment was the previous day. Conway Lakes effectively KILLED our Mother.

  • Richard Mogan
    ★★★★★ a month ago

    If your Family member needs serious care forget this place, despite the clean appearnce. If they are NOT amblitorary they are forgotten.

  • Brett B
    ★★★★★ a year ago

    Just had total hip replacement, chose this facility to do rehab. This facility is fabulous for many reasons, but first; the staff is very attentive and are always there, striving to help with any needs I have. Secondly, the facility is spotlessly clean, no foul odors, in fact, these people go way out of there way to make sure this place is clean, safe, with a friendly professional environment. The rehab gym is state of the art with an educated group of physical therapists. . Good job to the staff.

  • Salvatore Dentici
    ★★★★★ a year ago

    I was nervous about my mother being placed in skilled nursing facility after her hip replacement surgery, but when I heard all of the great reviews about Conway Lakes I had to Check it out. We were not disappointed. My mother had great things to say about her nurses and her therapists. Everyone was very attentive to her needs. We enjoyed the food and the facility is always kept very clean. I will definitely recommend Conway Lakes to all my friends and amily.

  • Mari Ibanez
    ★★★★★ a year ago

    Absolutely a great place to work with staff and patients! I recommend this facility to anyone who wants to experience great medical care.

About Conway Lakes Health & Rehabilitation Center

General Information

Legal Business NameConway Lakes Nc, LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareDecember 23, 1991 (26 years)
Capacity120
Residents105
Percent Occupied88%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Conway Lakes Health & Rehabilitation Center

Conway Lakes Health & Rehabilitation Center was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

April 6, 2017 - 14 months ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionPost nurse staffing information/data on a daily basis.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.

January 14, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Conway Lakes Health & Rehabilitation Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

3hr
2hr 25min
ReportedExpected
CNA
50min
40min
ReportedExpected
LPN
1hr 10min
1hr 20min
ReportedExpected
RN
4hr 55min
4hr 25min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 55min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
94.2%
94.2%
94.2%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.4%
98.4%
100.0%
98.5%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
44.0%
54.5%
57.1%
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
25.5%
26.5%
18.9%
22.4%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
4.3%
24.7%
19.3%
11.6%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose ability to move independently worsened
5.1%
8.5%
5.0%
4.6%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
18.6%
13.3%
18.4%
5.8%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
4.9%
0.0%
8.2%
4.5%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
9.4%
8.0%
7.5%
7.0%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
5.4%
5.2%
3.8%
2.3%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
1.6%
0.0%
4.9%
4.5%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
0.0%
1.6%
0.0%
0.0%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
3.8%
3.4%
6.1%
4.2%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

93.4%
95.6%
98.2%
97.8%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.0%
94.9%
94.9%
94.9%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
80.0%
87.0%
88.6%
84.8%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
10.8%
15.5%
13.0%
15.3%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
1.7%
0.4%
0.0%
0.5%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.5%
0.2%
0.0%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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