Conway Lakes Health & Rehabilitation Center
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Reviews
Overall Rating 3.5 / 5.0 ★★★★★
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Patricia B.★★★★★ 5 months agoI was an in-patient at Conway Lakes after having hip replacement surgery. My experience there was GREAT! Too many people will only post complaints...but I like to let people know when a place is good! I highly recommend Conway Lakes and would not hesitate to go there again or refer a friend or loved one.
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Stan Sheridan★★★★★ 2 months agoIf I could rate this "facility" with a zero, I would. If you genuinely care about your loved ones and expect progressive results, STAY CLEAR of Conway Lakes Rehab. Nothing about this center is healthy. I advise you to carefully look through these reviews and pay close attention to how many residents who have checked in with a sign of good measure and unfortunately laid to rest one final time. The staff is inconsiderate, the supervisors are oblivious and too busy hiding from problems, of course they don't know whats going on?! After a google search I've found MULTIPLE patients ended up in a fatal position due to the lack-of care from this facility. I'm convinced that this entire operation is a huge insurance scam because there is no reason this facility has had the same problem with over 30 residents. This is inexcusable.
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Fred★★★★★ 2 months agoThe finest facility in central FL. Residential feel, professional and friendly staff.
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Thomas Richards★★★★★ 6 months agoMy grandmom was at this place in January and it was good. The staff were nice and she said they took great care of her. All the people I talked to really liked being there and my grandmom came home walking, so thats what made it good.
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Philips★★★★★ 3 months agoI went here looking for job but after interview I prefer no work here from the same sight employee at HR been very rude heck no I'm respect people to get the same back
About Conway Lakes Health & Rehabilitation Center
General Information
| Legal Business Name | Conway Lakes Nc, LLC |
| Ownership Type | For Profit - Corporation |
| Changed Ownership In The Last 12 Months | No |
| First Accepted Medicare | December 23, 1991 (28 years) |
| Capacity | 120 |
| Residents | 105 |
| Percent Occupied | 88% |
| Program Participation | Medicare And Medicaid |
| Resident And Family Councils | Both |
| In Hospital | No |
| Continuing Care Retirement Community | No |
| Special Focus Facility | No |
| Auto Sprinkler System In Required Areas | Yes |
Ratings for Conway Lakes Health & Rehabilitation Center
Conway Lakes Health & Rehabilitation Center was reviewed by Medicare to have a rating of 5 out of 5 stars.
About Medicare Ratings | Overall Rating |
 | Health Inspections Rating |
| Quality Measures Rating |
| Staff Rating |
| RN Staff Rating |
Overall Ratings of Florida Nursing Homes
Fines, Complaints, and Inspection Problems in the Past 3 Years 
Compare The Number of Problems
Types of Problems at Nursing Homes
Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.
| Residents Affected | |||
| Severity of the Deficiency | Few | Some | Many |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
April 6, 2017 - 2 years ago
| Residents Affected | Severity | Source/Type | Description | |
|---|---|---|---|---|
| F | Many | Potential for Harm | Health Inspection | Post nurse staffing information/data on a daily basis. |
| D | Few | Potential for Harm | Health Inspection | Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards. |
Staffing Levels Per Resident per Day
Medicare determines the expected staffing time per resident per day depending on level of care the residents of Conway Lakes Health & Rehabilitation Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.
| 3hr | 2hr 25min |
| Reported | Expected |
| CNA | |
| 50min | 40min |
| Reported | Expected |
| LPN | |
| 1hr 10min | 1hr 20min |
| Reported | Expected |
| RN | |
| 4hr 55min | 4hr 25min |
| Reported | Expected |
| Total Nursing | |
This facility also provides approximately 1hr 55min per resident per WEEK of physical therapist time.
Quality Measures for Long Stay Residents
| 100.0% | 94.2% | 94.2% | 94.2% | 93.6% | 94.9% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | FL | U.S. |
| 98.4% | 98.4% | 100.0% | 98.5% | 95.6% | 94.1% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | FL | U.S. |
| - | 44.0% | 54.5% | 57.1% | 53.8% | 47.7% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | FL | U.S. |
| 25.5% | 26.5% | 18.9% | 22.4% | 26.7% | 22.7% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | FL | U.S. |
| 4.3% | 24.7% | 19.3% | 11.6% | 17.1% | 18.2% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | FL | U.S. |
| 5.1% | 8.5% | 5.0% | 4.6% | 15.3% | 15.7% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | FL | U.S. |
| 18.6% | 13.3% | 18.4% | 5.8% | 13.3% | 15.0% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | FL | U.S. |
| 4.9% | 0.0% | 8.2% | 4.5% | 7.0% | 7.1% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | FL | U.S. |
| 9.4% | 8.0% | 7.5% | 7.0% | 5.9% | 5.6% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | FL | U.S. |
| 5.4% | 5.2% | 3.8% | 2.3% | 3.5% | 5.6% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | FL | U.S. |
| 0.0% | 0.0% | 0.0% | 0.0% | 1.1% | 4.9% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | FL | U.S. |
| 1.6% | 0.0% | 4.9% | 4.5% | 3.6% | 3.7% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | FL | U.S. |
| 0.0% | 1.6% | 0.0% | 0.0% | 2.8% | 3.4% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | FL | U.S. |
| 3.8% | 3.4% | 6.1% | 4.2% | 1.4% | 1.9% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | FL | U.S. |
| 0.0% | 0.0% | 0.0% | 0.0% | 0.4% | 0.4% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | FL | U.S. |
Quality Measures for Short Stay Residents
| 93.4% | 95.6% | 98.2% | 97.8% | 89.3% | 83.1% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | FL | U.S. |
| 99.0% | 94.9% | 94.9% | 94.9% | 86.1% | 81.0% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | FL | U.S. |
| 80.0% | 87.0% | 88.6% | 84.8% | 69.5% | 67.5% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | FL | U.S. |
| 10.8% | 15.5% | 13.0% | 15.3% | 10.1% | 13.7% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | FL | U.S. |
| 1.7% | 0.4% | 0.0% | 0.5% | 2.2% | 2.0% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | FL | U.S. |
| 0.0% | 0.5% | 0.2% | 0.0% | 0.5% | 0.9% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | FL | U.S. |
