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East Orlando Health & Rehab Center Inc

  1. Skilled Nursing Home Facilities
  2. Florida
  3. Orlando Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.2 / 5.0 ★★★★★

  • jaz cat
    ★★★★★ 3 weeks ago

    My husband has been here a few times for rehab after some serious cardiac surgery. We found most all of the nurses, aids and staff to be very helpful and caring. The food is OK, the TV and internet for patients is decent. It is nice that all the rooms he was in had a view outside. More employees would be nice, sometimes there was a delay for response, but that is a corporate decision.

  • Benito Camacho
    ★★★★★ 4 months ago

    I would not send any loved one here simply because of the of lack of care. When I say lack of care, I do not mean that the staff doesn't care but that their corporate offices don't. There are a lot of great and caring staff at this facility and other Advent owned nursing homes, but unfortunately it falls very short as do most nursing homes in the state of FL. If you're receiving a tour it will either be someone from the admissions office or the Administrator himself. They'll give you a rosy run down of the facility, it's staff, and supposed quality of care.This nursing home, as do most have a 10 to 1 patient ratio. That's a lot of patient care for one CNA to handle. Usually they have at least one to two patients who require *extra care* due to medical fragility, psychological needs, or some patients who believe they're in a hotel. When overhearing the spiel, they claim that even though they accept this fact, that auxiliary staff will be provided through managers, rehab, housekeeping, to etc. This is extremely misleading. Not only are CNA's inundated with an extreme caseload or work expectations, so are ALL the other departments. Call bells are answered as best they can by staff but depending on the census of the hallway and/or needs of patients, you can expect to wait sometimes up to an hour to have your needs taken care of. Staff may answer the bell earlier but will often be backlogged by requests from their other patients. A good example is when a patient is a hoyer lift, the facility and/or state, require that two people trained to use the lift are needed prior to transfer. Remember that 10 to 1 ratio? Well now you have two aides working on the care of one patient and believe me, there are enough patients requiring this mode of transfer that it takes time away from one on one care. DO NOT trust the ratings of ANY nursing home by the state. While the state does do a decent job of looking for issues and providing citations and fines, these issues are often covered up because administration will often have more employees and managers, including the Administrator magically become hands on to what's normally a skeleton crew, misleading inspectors. Speaking of skeleton crew, the ratio of CNA to patient goes up at night with staff having greater than that 10:1. They assume that patients are asleep and need less assistance when anything but is the case. This is when the most injuries related to falls or medical errors occur. Also when attending facilities like this and others, do not expect to get your medications on time.The ratio of nurse (LPN or RN) is 20 to 1! Absolutely ridiculous! Diabetics often get their insulin for example, well after eating their meals when they are supposed to be checked prior for appropriate dosage. If a patient is in pain or needs some other kind of attention again, EXPECT TO WAIT. As far as rehab goes, the staff is good. They do the best they can with the resources provided by their company (they are contracted). Dietary definitely has big issues as you may see or hear about. In all, it's not the staff's fault things are the way they are. If you want answers and hopefully improvement, don't be afraid to knock on the Adminstrator's door and request the contact info for Michelle Givens, the President and CEO of Advent Care Centers. Rock the boat if you want changes, especially with how Advent prides itself on patient care and being a faith based organization through their marketing. God Bless

  • Nicholas La Rosa
    ★★★★★ a year ago

    This is the best facilities around. I'm forever thankful for the way they treated my mother after her fall. We didn't know what to expect but after being here for about month we can say we felt like everyone was family. They attended to my mom and our families needs. Highly recommend!

  • Betsy Colon
    ★★★★★ 11 months ago

    Was their November December 2018 can't say enough; above & beyond in every area. Dedicated, devoted to not only patient care but making you happy & safe

  • Yara Gonzalez
    ★★★★★ 3 years ago

    I don't think any of these places are perfect, but I can say they try very hard to please. We didn't have a great hospital stat before coming here, but after a few days of settling in, things got very smooth with my mother. The director of nursing and administrator were really available and were able to resolve my concerns and answer my questions. The experience was made better by their efforts. Maybe you won't ever need a rehab facility, but if you do, try here. God Bless.

About East Orlando Health & Rehab Center Inc

General Information

Legal Business NameEast Orlando Health & Rehab Center Inc
Ownership TypeNon Profit - Church Related
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareFebruary 8, 1993 (27 years)
Capacity120
Residents101
Percent Occupied84%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for East Orlando Health & Rehab Center Inc

East Orlando Health & Rehab Center Inc was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

June 29, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionKeep residents' personal and medical records private and confidential.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of East Orlando Health & Rehab Center Inc require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 45min
2hr 35min
ReportedExpected
CNA
1hr 20min
50min
ReportedExpected
LPN
1hr 5min
1hr 25min
ReportedExpected
RN
5hr 5min
4hr 50min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 10min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

64.4%
60.9%
60.9%
60.9%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
64.6%
60.5%
63.2%
58.1%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
17.8%
22.5%
18.6%
20.3%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
37.7%
31.4%
26.7%
-
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
19.2%
22.4%
17.1%
14.9%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
18.8%
19.0%
15.4%
20.0%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
2.5%
6.9%
4.0%
1.4%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
5.7%
7.4%
4.2%
7.5%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
7.2%
1.7%
1.5%
7.0%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
7.6%
9.7%
20.0%
11.3%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
1.3%
2.6%
1.3%
0.0%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
0.9%
1.6%
0.6%
0.0%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
1.3%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

82.2%
75.5%
77.6%
73.4%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
84.5%
77.9%
77.9%
77.9%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
55.6%
56.7%
51.9%
57.0%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
7.8%
12.5%
12.9%
12.5%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
1.3%
4.3%
3.4%
2.8%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
1.2%
1.1%
1.5%
0.2%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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