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Orlando Health And Rehabilitation Center

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Reviews
Overall Rating 1.9 / 5.0 ★★★★★

  • Jennifer Zaceta
    ★★★★★ a month ago

    As a former employee I wanted to share my experience with anyone who is interested in working for or bringing their family to this facility. Orlando Health and Rehabilitation has recently changed their administration and is now under the administration of an excellent Executive administrator that has brought his expertise of over 20+ years in the healthcare field to be able to transform this facility into what it truly deserves to be. There are so many hard working people that love their jobs and love to help people during some of their most difficult moments. Like many other facilities, there are difficult moments but the tremendous amount of positive change that happened just in the year that I worked there showed me that this facility is headed in the right direction! Look for yourselves, Medicare.gov transparently evaluates each facility, this facility had 1 environmental citation (no patient care citations), the numbers speak for themselves. Go to Medicare.gov and type in this facility and you will find the most recent inspections by the government, compare them to the previous years and you can see a distinct and marked change in the numbers. This is because of the undeniable hard work of excellent employees and unmistakable excellence in its current leadership. My educational track unfortunately led me to a different work setting, but I would definitely work here again, for this excellent administration and along side a tremendous team if my career path leads me back to Orlando Health and Rehab. The care that is provided in this facility is excellent, my great-grandfather came for rehab and for me to trust my great-grandfather's care in their hands says a lot about how much I trust the staff, the care, and the facility. I recommend this facility to everyone that I meet and I would definitely recommend it to any healthcare worker looking to join an excellent team!

  • Traci Bradley
    ★★★★★ a month ago

    We are in the neighborhood on Lee Street next to the facility and they have a generator blasting the loudest noise you've ever heard 24/7, so loud that my children can't sleep at night and you can hear it throughout the entire neighborhood!!! It's been going on for 3 weeks now and we've made several calls to the Executive Director and the Asst Director, but no one has returned our calls. Also our Neighborhood Assn has reached out to them with no answer. After talking to the receptionist one day, they said that they were "working" on it because the noise was located near their residents rooms too. Those poor people! They don't even care about their own residents! You need to do something about the noise asap!!

  • TRUTH UNCENSORED
    ★★★★★ a month ago

    First, this facility has the "Good Ole Boys" system in play. The employee turnover for minorities (Blacks (AA), Haitian, and Hispanic) is very high. The hiring staff care about hiring quality CNAs and nurses, but the administration doesn't care about the quality of staff hired as long as they get bodies in the building, making the work much harder on those that are qualified. This facility does have hard working employees, who care; however, they have too many that care only about bringing home a paycheck and the patients are neglected. This facility is suppose to be a "non-profit" facility, but it is not ran as one. The focus, day in and day out is money. The executive administrator's main focus lately has been to remove residents that have been with the facility a long time to an (ALFs) assisted living facilities. Residents that have been here for many years are forcibly persuaded they would be better off at these types of facilities. What has happened to a number of them, is they end up coming back and worse off than when they left. The facility does this to bring in new residents under the newer Medicare policy, so they can charge more money for new bodies. The facility acts as though it is baby-sitting rather than caring for adults with physical and mental complications, which needs nuturing. The facility doesn't provide the necessary recreational activities conducive to helping the residents become more productive. As a matter of fact, they spend their time trying to prevent activities and restricting the residents movements, to make their jobs easier. These types of restrictions have harmed the residents to the point that they become sicker than they were and some even pass. This facility spends its time giving bonuses of $1500 to those that don't deserve it, such as business office manager (Joann Kinzel), for meeting the money for the month, eventhough its her team that meets cash, not her. This bonus money could be going towards the residents for activities. Instead of just playing bingo, making beads, and giving them coloring pages. I, personally, have called Social Security letting them know, this manager has been forging RENT PAYEE FORMS without the consent of the residents and sending them in to the Social Security Office and now is trying to force the residents to sign the paperwork. However, she is getting away with it because she has friends at the Social Secruity Office. Nothing has happened in three months, but this will change. The best thing you can do for your family is research a facility that provides consistency in its healthcare and patient care. Take time to truly look at the patients and how they are cared for and look pass what the tour is showing you. Orlando Health and Rehab cares nothing about the individual patient and what works for that patient. They treat these residents as children, which causes them to behave as children, so when you go into this facility, you see a lot of fighting amongst the residents. They are frustrated and angry at the way they are treated, that they take it out on each other. And a lot have start taking drugs that have come off the streets. Protect your family from this facility. There is more I could say about this facility; about the staff; and about the regulations unfollowed, but I am quite sure you understand what I'm saying.

  • Sherry Ogden
    ★★★★★ a month ago

    My brother was placed here by Florida Hospital and I had to pull him out early. This place is terrible. The staff are unfriendly, not compassionate and have ignored by brother's pleas for help. He fell in this place and has to empty his own catheter and beg for his pain medications. This place is so terrible I was afraid they would kill him so I had to pull him out early.

  • Richard Bourgette
    ★★★★★ 4 months ago

    My mother was there and died there. After. Her death, they refused to release any information about her care or her death. I saw a female patient outside in a wheelchair in the hot sun. They had no concern at all. Don't use the facility.

About Orlando Health And Rehabilitation Center

General Information

Legal Business NameOrlando Rehabilitation Group, Inc.
Ownership TypeNon Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareSeptember 6, 1990 (27 years)
Capacity406
Residents335
Percent Occupied83%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Orlando Health And Rehabilitation Center

Orlando Health And Rehabilitation Center was reviewed by Medicare to have a rating of 3 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 27, 2016 - 15 months ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.

July 6, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

June 7, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.

February 17, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

November 2, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide housekeeping and maintenance services.

August 13, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionDevelop policies and procedures for influenza and pneumococcal immunizations.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

May 11, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaintAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintProvide care by qualified persons according to each resident's written plan of care.

December 11, 2014 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Payment DenialPayment denial for 11 days
---Fine$57,460 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Orlando Health And Rehabilitation Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 40min
2hr 35min
ReportedExpected
CNA
35min
40min
ReportedExpected
LPN
55min
1hr
ReportedExpected
RN
4hr 10min
4hr 15min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 5min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

91.9%
95.6%
95.6%
95.6%
93.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
99.4%
98.8%
97.8%
93.1%
94.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
63.6%
67.1%
62.4%
73.6%
52.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
22.8%
22.8%
29.0%
26.4%
27.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
21.6%
22.9%
30.1%
17.3%
17.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents whose ability to move independently worsened
26.0%
24.0%
24.1%
21.4%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antipsychotic medication
19.9%
16.3%
27.3%
15.6%
13.5%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents whose need for help with daily activities has increased
3.4%
3.4%
3.6%
2.0%
5.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who self-report moderate to severe pain
13.0%
12.9%
14.1%
13.3%
7.2%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who lose too much weight
7.5%
6.2%
3.4%
4.9%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of high risk long-stay residents with pressure ulcers
0.7%
0.7%
0.4%
0.3%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who have depressive symptoms
0.6%
0.9%
2.2%
4.1%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a urinary tract infection
3.5%
4.3%
3.5%
2.2%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents experiencing one or more falls with major injury
3.3%
2.0%
1.5%
0.5%
2.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
2.8%
3.4%
2.2%
1.3%
0.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

82.8%
84.8%
70.9%
60.1%
88.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
80.8%
81.1%
81.1%
81.1%
85.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
72.8%
71.2%
70.6%
70.7%
64.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who made improvements in function
21.3%
17.8%
13.5%
15.5%
12.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who self-report moderate to severe pain
6.0%
5.1%
3.1%
0.8%
2.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.6%
1.1%
1.1%
0.5%
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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