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Parks Healthcare And Rehabilitation Center

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  2. Florida
  3. Orlando Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.7 / 5.0 ★★★★★

  • Cristina Silva
    ★★★★★ a month ago

    This place looks more like a homeless shelter then a nursing facility. This is not a place were elderly people would feel comfortable nor receive all services needed. It is very dirty and outdated I am shocked it's still allowed to be running in the conditions that the facility is in. If you care about your family member please tour this place before moving your loved one here.

  • Shevane J
    ★★★★★ 5 months ago

    The facility use to be a wonderful place for residents and staff both, but the current administrator at the facility has very few managers left all because she is cold, condescending, rude, and entitled. The administrator rarely comes out of her office to interact with the residents or families and on the rare occasion that she does, she is only looking to point out to staff what she feels they are doing wrong. Residents ask to see her and she cannot even visit her residents. Staff get no words of praise or kindness from the administrator. She has been removed from other nursing homes, including a facility owned by Consulate, but I guess the Parks was desperate. She does not create a home like environment for the residents as she incessantly loudly pages her management team all day to come to her office only to wait outside her door until she is ready to bring the staff member into her office to help her do her job for her. Staffing is at sub par levels and she demands the DON, ADON, and 1 unit manager she has left to be on a nursing cart causing them to be overwhelmed and over worked, plus the actual few floor nurses she has left are consistently asked to work without any time off. If corporate cared, they would see staff who have worked at the Parks for years are leaving at an alarming rate. The residents deserve WAY better and that is who suffers. Shame on Kim Lane. Karma shall prevail.

  • Janira Edwards
    ★★★★★ 5 months ago

    I was employed here last year and have been thinking on how I wanted to respond to the way I was treated during my employment. I will start off and say that the administrative office is by far THE most uncomfortable place ever. The business office manager, Amanda, constantly talked about anyone who came in to the office. Amanda was THE WORSE manager that I've ever had. I'm sure this will be seen as angry because I was fired but I can explain that as well. When I got the news about the interview I was very excited because I worked at a skilled nursing facility in Georgia before moving to Florida. Fast forward I had the interview and Amanda claimed to have liked me, but all she could do was talk TRASH about the current assistant business office manager. I didn't even know who I was filling in for but by the end of my INTERVIEW, I knew what happened during the hurricane, the lady's kids, and how unruly they were. Amanda is by far THE MOST unprofessional being that I've ever worked with. She constantly talked about off topic things, none of which correlated to the job at hand. I knew about her family life and her struggles with her kid and her's relationship but nothing pertaining to me remaining employed. The first time I was told that I wasn't doing "my job" was two months after being employed. Amanda and I shared an office and spoke EVERYDAY and she didn't tell me ONCE that I wasn't doing what she expected, of course I never knew my expectations because they weren't told to me. I was trained how to do a job by the previous ABOM and that's what I did. Amanda complained about my phone except she was on her phone just as much. I knew more about her romantic relationship than again, about my position. The other staff members in different depts were cool. The administrator was just as bad. He and Amanda apparently discussed me but it was never a meeting with what needed to be corrected it was about the complaining that Amanda did. The second meeting even after getting approvals and doing what was asked of me the first time and still got fired because my performance wasn't "up to par" which again I was blindsided because nothing was told to me otherwise. The administrator doesn't interact with his staff to know what's really going on. I was there for a few weeks and could see the unhappiness and pettiness between departments. People constantly talking about each other. Not a good environment and the residents will let you know that the staff doesn't tend to their needs. And the list could go on although I love the elderly being fired from here was a blessing because I found my calling. If you're considerinf DON'T

  • Colleen Scatt
    ★★★★★ 8 months ago

    This place is a pit. If you love your family member stay away. They tried to kill my father. They sleep deprived him. Overdosed his medications and gave him other medication that made him bonkers. Then they call the sheriff to baker act him for "dementia" which he didnt have before he went in to the parks. He was OK before he went in there. They left him soaked in urine when he was able to use the bathroom. Wouldn't allow him out of his room for walks meals or to use the bathroom. This facility is filthy and the beds are from 1940. Have to ask for showers and keep bugging for basic human care. Some staff is OK and kind most are rude and unresponsive and some are downright mean. The therapy staff is ok if you stay in there and make sure they do their job otherwise they bring them down for rehab and sit them down and talk between themselves. They dont talk to the patients or engage with them when they see you are there they suddenly talk and interact. My father is out now fully functioning and healthy and sane no thanks to the parks.

  • Phc Adisdir
    ★★★★★ 9 months ago

    Great place staff is very friendly and the rehab department is amazing!!

About Parks Healthcare And Rehabilitation Center

General Information

Legal Business Name9311 South Orange Blossom Trail Operations LLC
Ownership TypeFor Profit - Partnership
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareSeptember 20, 1984 (35 years)
Capacity120
Residents115
Percent Occupied96%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Parks Healthcare And Rehabilitation Center

Parks Healthcare And Rehabilitation Center was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

November 2, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionEnsure residents maintain acceptable nutritional status.
DFewPotential for HarmHealth InspectionGive proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible.

September 22, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionDispose of garbage and refuse properly.
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.

February 19, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$4,550 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Parks Healthcare And Rehabilitation Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 35min
2hr 25min
ReportedExpected
CNA
50min
40min
ReportedExpected
LPN
45min
1hr
ReportedExpected
RN
4hr 10min
4hr 5min
ReportedExpected
Total Nursing

This facility also provides approximately 25min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

75.7%
75.5%
75.5%
76.4%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
81.2%
54.0%
62.6%
66.0%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
26.9%
22.2%
25.7%
25.9%
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
43.8%
48.9%
43.3%
39.3%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
11.3%
14.6%
15.8%
16.1%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose ability to move independently worsened
3.5%
1.2%
1.1%
2.6%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
8.6%
14.7%
11.2%
12.2%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
6.0%
6.1%
8.5%
13.5%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
11.5%
5.3%
4.9%
2.7%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.9%
1.6%
1.8%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
1.1%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
2.0%
5.1%
2.8%
1.0%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
2.0%
1.0%
0.0%
0.0%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
0.9%
0.0%
0.0%
0.0%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

73.6%
67.3%
69.2%
59.6%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
80.5%
71.6%
71.6%
71.8%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
57.4%
70.7%
71.3%
75.9%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
17.6%
14.7%
16.7%
21.3%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
1.5%
3.0%
1.9%
0.0%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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