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Parks Healthcare And Rehabilitation Center

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Overall Rating 3.2 / 5.0 ★★★★★

  • Elizabeth Huertas
    ★★★★★ 3 months ago

    I am absolutely disgusted, HURT, and in total disbelief that this facility is even operating!! They do not provide the care that is promised to these individuals. My aunt was given medication at the wrong time, to then have a nurse who has no knowledge of her chart to give her tramadol that I know was not good for her. When given that medication you are to monitor there well being and breathing. I feel in my heart they know they did something wrong ! You do not clock in as a nurse to then give them medication that clearly you as a nurse yourself seen that was not RIGHT!!! My aunt died the next morning. We did not receive 1 phone call from this facility. We got the phone call hours later from the hospital to inform us her body was already in the morgue. I have yet to have my answers from the staff themselves as to what happened! Oh wait apparently they had the wrong number on file but that's a lie. ALL numbers on file (not just one) are our direct number, and let me not forget to mention my sister is a nurse RIGHT NEXT DOOR. The building is attached to one another, she has gone there EVERYDAY for the last 5 days she spent there. Again she works right next door meaning they definitely know where to contact her. I'm in complete shock that with the reviews and health inspections they've had in which scored a 1 out of 5 that they still are licensed to help take care of others. I will not sleep well until I get my answers and until this facility no longer operates!!! I do not recommend putting your loved one in the hands of people who don't value them. They are animals for trying to cover up what they did. I will never forget the look on that nurses face as if he knew from that moment that something went wrong!! They gave her medication at the wrong time!!! As nurses do they not know how to read charts??? I will never understand how they can clock into work everyday and play with these people's lives like that. I will never be ok with this facility operating!! And I want answers in which I'm still waiting on the DON ( director of nursing) to give me an answer that he himself does not have... this place needs to get shut down before it gets worse.

  • Shena Ramos
    ★★★★★ 3 months ago

    This place is a hell hole it feels like your walking into a homeless shelter definitely not a place where I would ever recommend for an elderly person who needs people to help them when there family can not they have no compassion for the residents that reside there from the very front desk to the so call nurses that work there .when I did my internship there in 2009 the place was a dump and it still is my aunt was just gonna stay there until physical therapy was finished and then come home and she never ended up coming home she got there on a Monday and died that same week because of the poor care they gave her first day there she fell and I'm still waiting on a report and from the nurse and CNA they all walk around like they hate there jobs can't even ask the question they get aggravated and give u attitudes when my aunt died I didn't even get a call from the facility when went there to see what happened no one had answer and was very disrespectful with attitude like if my aunts life was worthless to them this place needs a whole new atmosphere and employees or it definitely needs to shut down WARNING DO NOT SEND YOUR LOVE ONES HERE

  • Nyiema Ramos
    ★★★★★ 3 months ago

    One star is even giving this place too much credit. My first and last experience here will definitely be one to remember. My brother and I went to visit my aunt June 23rd 2017 visiting hours thru the main entrance was closed so we were instructed by Kenneth ( who in these same reviews is listed giving it 5 stars) to go around to the back end of the building. I believe Kenneth is the manager of the facility he was very accomodating even met my brother and I in the back to greet us and let us in. He pointed us in the direction of the room that my aunt was located. The building had a funky smell but looking at the decor I figured it had to be a pretty old building so maybe that was to be expected. Entered my aunt's room and she was asleep but it didn't seem like a normal I just went to bed sleep. My brother and I tried to wake her but she could barely open her eyes so he left to get the nurse on duty. I explored the room a little and opened the bathroom door it smelled as if mold had been living in there for years. Infestation at its finest!!! Finding the nurse we question the type of medication that was just given to our aunt and he pulls up the chart and seems puzzled himself. I'm not sure how they exchange information in between shifts but his lack of knowledge was absolutely concerning so as he notifies us which medication could have been the one who made our aunt so comatose I walk up and down the hallways between the nurse station and my aunt rooms peeking inside of the other patients they house there and every single one of them are asleep some sitting up while they were sleep others just in very uncomfortable like positions. I took a mental note and was going to discuss with my family the following day to look into other nursing homes near by but unfortunately the next day my aunt passed away. I would say the time of death but the nurses don't even know due to lack of around the clock service that should have been given especially since my brother and I asked specifically for the nurse to monitor her that night because she seemed very out of it. We also requested that she's be given her medication at a later time. I'm not sure if when they switched shifts the message wasn't passed along but that to us is devastating. To add insult to injury when my family arrived to gather the belongings they were rushed them out the room because the cleaning ladies wanted to hurry and clean the room. So the staff in its entirety with the exception of Kenneth showed no remorse. It took them 4 hours to contact the hospital my aunt was taken to so they can give them our contact information. We waited for hours on Sat for answers and left with none. At this point we are passed the stages of anger and demand this place be investigated throughly. If you have loved ones that need rehablitation take them elsewhere please!!!! Unless they restaff and do a bunch of customer service or in this pace people service training. Message for the nurses who work there: Most of us can relate to the frustration of clocking in and out everyday trying to maintain your sanity between home life and work but this is a career that you decided to get into and with that comes the responsibilities of making the people that have to be there lives a bit more comfortable. The motto on the walls of the facility you work for says compassion. We the families of the people you care for are trusting that you do right by them imagine if they were your loved ones. Treat them as if they were!!!

  • Adis B
    ★★★★★ 5 months ago

    They took care of my friend and he is better. Thank you for finding a solution.

  • James Holden
    ★★★★★ a year ago

    Maggie on the phone was very nice. Wish I could say the same for the nurses who seem to never be in a good mood.

About Parks Healthcare And Rehabilitation Center

General Information

Legal Business Name9311 South Orange Blossom Trail Operations LLC
Ownership TypeFor Profit - Partnership
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareSeptember 20, 1984 (33 years)
Percent Occupied95%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Parks Healthcare And Rehabilitation Center

Parks Healthcare And Rehabilitation Center was reviewed by Medicare to have a rating of 3 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 22, 2016 - 16 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionDispose of garbage and refuse properly.
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.

February 19, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$1,300 fine
---Fine$650 fine
---Fine$650 fine
---Fine$1,950 fine

August 6, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionProvide housekeeping and maintenance services.
DFewPotential for HarmHealth InspectionConduct initial and periodic assessments of each resident's functional capacity.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

February 20, 2014 - 4 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$31,623 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Parks Healthcare And Rehabilitation Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 40min
2hr 30min
1hr 5min
4hr 15min
4hr 15min
Total Nursing

This facility also provides approximately 25min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents whose ability to move independently worsened
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antipsychotic medication
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents whose need for help with daily activities has increased
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who self-report moderate to severe pain
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who lose too much weight
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of high risk long-stay residents with pressure ulcers
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who have depressive symptoms
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a urinary tract infection
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents experiencing one or more falls with major injury
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who made improvements in function
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who self-report moderate to severe pain
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who newly received an antipsychotic medication
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents with pressure ulcers that are new or worsened

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