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Westminster Towers

  1. Skilled Nursing Home Facilities
  2. Florida
  3. Orlando Skilled Nursing Home Facilities
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Reviews
Overall Rating 4.4 / 5.0 ★★★★★

  • Alicia Gagnon
    ★★★★★ 2 months ago

    I recently went on a tour through thru the facility. Staff and residents were very friendly. Many amenities and activities for residents to do. The apartments are spacious , gathering rooms are large and very clean. From reading the menu of the day great meals are offered. If you are looking for assisted living or more care needed facility I highly recommend you visit Westminster Towers Orlando!

  • Meredith Gibbs
    ★★★★★ 2 months ago

    This place is like family I would do a commercial for them if I could my Dad moved in and his floor welcomed him and made the transition a great experience. They look out for each other, help if anyone has trouble getting turned around, they understand and get each other where they need to go. The front desk reception is A+ . The views from the rooms are nice and it will be even better when I 4 construction is complete . The rooms are well insulated so the construction noise is minimal, at most, but not bothersome

  • Vanessa Walker
    ★★★★★ a month ago

    I would like to say thank you for the shoddy way you have treated your employee of 25 years When someone sticks with a company and gives nothing but there best everyday, they deserve better than a quick wave of dismissal as a goodbye.When other employees who have worked less receive a fanfare as a send off.Westminster I think you need to revalute your priorities when it comes to how you respect your tenure employees. You said it yourself you treat your employees with heart: this seems you forgot what you put in your handbook.Heartless.

  • fran lombard
    ★★★★★ 4 months ago

    I have visited a few times and it is always very clean and everyone looks so happy. There is always something going on and both employees and the people who live there are very friendly. I had lunch there one time and the food was great, definitely not what I expected. It looks like a great place to live and a great location.

  • DIAMOND DIRK
    ★★★★★ 7 months ago

    My father worked at this location as their only carpenter for 20 years at this beautiful 19 story building filled with a country store, bank, cafeteria and recreational facilities. The craftsmanship was beautifully detailed last time I visited. They used to have a big star up top ever year for Xmas that my father built and was a iconic part of Orlando in the 90s especially in the eyes of a child like myself.

About Westminster Towers

General Information

Legal Business NamePresbyterian Retirement Communities, Inc.
Ownership TypeNon Profit - Church Related
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 1, 1992 (27 years)
Capacity120
Residents105
Percent Occupied88%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityYes
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Westminster Towers

Westminster Towers was reviewed by Medicare to have a rating of 3 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

June 29, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.

July 7, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.

June 29, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintHave enough nurses to care for every resident in a way that maximizes the resident's well being.
ESomePotential for HarmComplaintKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmComplaintAt least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor.
DFewPotential for HarmComplaintEnsure that residents are safe from serious medication errors.

February 13, 2015 - 4 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$6,468 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Westminster Towers require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 35min
2hr 35min
ReportedExpected
CNA
40min
35min
ReportedExpected
LPN
55min
55min
ReportedExpected
RN
4hr 10min
4hr 5min
ReportedExpected
Total Nursing

This facility also provides approximately 45min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

70.2%
85.0%
85.0%
85.0%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
83.7%
96.5%
91.1%
83.1%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
72.7%
54.5%
-
68.0%
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
17.1%
22.1%
17.7%
19.0%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
29.8%
37.5%
22.6%
17.3%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose ability to move independently worsened
9.9%
11.8%
11.2%
11.4%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
14.5%
29.0%
25.0%
8.5%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
8.7%
5.9%
4.5%
2.2%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
6.7%
5.8%
2.9%
12.7%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
8.9%
0.0%
0.0%
0.0%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
0.0%
3.5%
6.7%
10.1%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
1.1%
1.2%
1.1%
4.5%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
2.4%
1.4%
0.0%
1.9%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
2.2%
1.2%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

22.7%
35.6%
36.2%
35.4%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
21.1%
45.6%
45.6%
45.6%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
56.3%
64.5%
73.8%
76.0%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
25.7%
6.0%
0.0%
8.2%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
1.7%
4.7%
3.2%
0.0%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
1.4%
0.6%
1.7%
1.3%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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