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Coquina Center

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Reviews
Overall Rating 3.5 / 5.0 ★★★★★

  • ★★★★★ 2 weeks ago

    Great place to get Rehab and return home! Kudos!

  • ★★★★★ a year ago

    Physical and occupational staff are wonderful. A few of the nurses were good but for the most part very slow to respond. Food was so awful I had to take my dad out early just so he'd eat. I've had him in a few of these places lately and they're all the same I think. Anything to save a buck. Owners don't care about their residents, just padding their wallets.

  • ★★★★★ a year ago

    I had a visit with my sister. I was very satisfied with the facility it was clean. Employees were friendly. I was soo impressed with the facility.

  • ★★★★★ a year ago

    BEWARE of the care at this facility. The upper management is a complete horror show, Patient care should include 1) dental 2)eyes, 3) ears, 4)feet and nail cutting. When questioned about this - NO ONE knows who is responsible for this care and it is not done unless requested. I worked with Sunshine health and was able to find a dentist that would visit the nursing home and provide much needed care - OPUS - the main office of Coquina, refused to allow this - Reason - they would not make enough money. The problem encountered was that most dentists cannot work on a wheelchair confined patient. I found one that was not covered and paid out of my pocket to give my mother her first claening in 6 years due to the lack of care by Coquina Center. My mother was complaining about not being able to hear us on the telephone -After asking to have phone checked - I decided to send her out of the facility to her eye, ear, and throat doctor - The doctor pulled out three inches of reddish brown wax out of each ear. When asked when was the last time they had her hearing checked - come to find out - they never did - in five years - and she was a "pay" patient for 4 and a half of them !!!! As far as nail cutting, beware of the "butchers" that work there - Ended up sending my mother out again to a Dr. Brown who took excellent care of my mothers feet and nails. My mother was ordered by the doctor to wear leggings to aid with circulation - Everytime someone stopped to see her we were told by them, and I saw that they did not put these leggings on as ordered. The Excuse was that they were in the wash !!!! Immagine !!! The other times the excuse was they got lost with the laundry. EXCUSES, EXCUSES, EXCUSES. Beware of this center giving physical therapy without consent - They do this cause Medicare and medicaid provide funds each year and they make sure they get all the money they can - not careing about the patient or whom is in charge. Once the funding runs out - that is when they notify you that if you want to continue the therapy (they recommend continuation) the person in charged will be billed for the service. By the way - this is the first time you will learn of this therapy !!!!!!!! Medication is changed without notification - Documentation is truely lacking at this facility. At the beginning of all tours, they mark all charts so that thier work is finished and they can deal with thier own personal things. Weekends - forget about care - understaffed, with useless non-caring people. the supervisors are non existent. Be ready to hear the following words - "She or he is their own person" This is the excuse they use to do what ever they please - and said the patient said it is ok !!! Thier lawyer called me and said that it was inappropriate to curse at the staff - I told him to sue me - and if they don't provide my mother the care she deserved - I will curse them over and over again. Also told him not to EVER call me again - he is to sue me and deal with my lawyer. As far as the employees - eveyone who is a good employee is gone within 6 months. The good employees are the first to be gotten rid of. At this facility, there was a lovely woman named Lorie. She was the most reliable, consistent, caring person in Coquina. She worked at the desk where my mother was staying. she had been there for 6 years that I know of. When I went down the last time before my mother passed, I was told she was gone - This was the end of the TOTAL CLEAN SLATE, starting with the useless head honcho all the way down to the cooks. I would definitely make sure you are well versed when dealing with these people. They know the system, use it, and are only in it for the money. Care is secondary. The scariest thing about this - They are one of the better facilities !!!!!!

  • ★★★★★ a year ago

    Opis Coquina was great and took wonderful care of my mom. Downside is it's a little loud at night but overall they're wonderful facility

About Coquina Center

General Information

Legal Business NameCoquina Center LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareNovember 24, 1987 (30 years)
Capacity120
Residents112
Percent Occupied93%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Coquina Center

Coquina Center
was reviewed by to have a rating of 1 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

March 21, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.

January 14, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmComplaint+InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionEnsure residents maintain acceptable nutritional status.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.

February 13, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$1,625 fine
---Fine$1,625 fine
---Fine$1,625 fine
---Fine$1,625 fine
JFewImmediate JeopardyComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
JFewImmediate JeopardyComplaintProvide care by qualified persons according to each resident's written plan of care.
JFewImmediate JeopardyComplaintLet residents refuse treatment, refuse to take part in an experiment, or formulate advance directives.
JFewImmediate JeopardyComplaintEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Coquina Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 40min
2hr 35min
ReportedExpected
CNA
45min
40min
ReportedExpected
LPN
35min
1hr 5min
ReportedExpected
RN
4hr 5min
4hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

95.7%
99.0%
99.0%
99.0%
93.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.9%
100.0%
97.6%
97.5%
94.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
71.1%
72.9%
66.7%
61.8%
52.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
30.7%
27.9%
27.3%
24.6%
27.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
23.2%
16.8%
31.5%
22.9%
17.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents whose ability to move independently worsened
15.4%
15.5%
14.3%
16.2%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antipsychotic medication
16.0%
6.0%
10.9%
16.4%
13.5%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents whose need for help with daily activities has increased
10.2%
9.9%
11.5%
9.9%
5.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who self-report moderate to severe pain
3.4%
2.4%
7.2%
5.2%
7.2%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who lose too much weight
5.1%
5.5%
9.6%
3.4%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of high risk long-stay residents with pressure ulcers
2.4%
0.0%
1.2%
0.0%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who have depressive symptoms
9.1%
3.6%
3.6%
2.6%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a urinary tract infection
3.3%
3.6%
6.0%
6.2%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents experiencing one or more falls with major injury
4.2%
3.8%
3.0%
1.7%
2.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
1.1%
1.2%
1.2%
1.2%
0.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

69.1%
75.0%
78.2%
77.8%
88.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
66.5%
68.9%
68.9%
68.9%
85.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
59.9%
55.9%
59.0%
62.0%
64.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who made improvements in function
18.2%
17.6%
13.6%
19.5%
12.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
1.4%
0.7%
3.7%
2.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who newly received an antipsychotic medication
1.6%
1.8%
1.8%
0.3%
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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