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Heartland Health Care Center Prosperity Oaks

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  3. Palm Beach Gardens Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.7 / 5.0 ★★★★★

  • Gail Olson
    ★★★★★ 6 months ago

    This place is wonderful!!!! First off my room was so cozy and home-like (nice window treatments, rose colored walls w/pretty borders, nice wooden dresser & night stand) that I felt like I was in a relatives guest room rather than a rehab facility. It was very clean & everything I could possibly need was provided to me even before I asked. The staff was super friendly, attentive, kind, empathetic and caring. When I rang for help it never went more than 10 or 20 seconds before someone appeared & tended to my needs. Big kudos to Jackie & Tanisha for their wonderful care. And Karrie (who helped settle me in my first night - acting like a long lost friend with her kindness and empathy). You could tell so many cared & enjoyed their work as they would check in on you even if stationed in another pod. The majority of the staff were upbeat, fun and made my stay more comfortable than I thought it would be. The food was absolutely amazing - delicious home made soups at almost every meal. They fed me so much that I had to start asking for less food for fear I would gain weight, but heck, who doesn't want to eat ice cream every night when your convalescing. I would highly recommend this place to anyone for long term or short term care. The permanent residents all seemed content, well cared for & there was a real family-like atmosphere.

  • Neeka G
    ★★★★★ 2 months ago

    This is a HORRIBLE PLACE! If you care about your loved one then don't leave them in this gateway to hell.

  • Ron Reinhart
    ★★★★★ 5 months ago

    Employees are great, attentive and very caring, Administration staff go above and beyond what you would expect, my mother was a patient, i am speaking from actual experience, Highly recommended

  • Steven Jones
    ★★★★★ 11 months ago

    They lost my grandfather! He arrived at 11 p.m. and was not given his first 'breathing treatment' for 12 hours when he needed them every 2-4 hours. After being in rehab for nearly 48 hours, he had an episode and was sent back to the hospital. No one at Heartland notified my family! We showed up the next morning to see my grandfather and after 25 minutes of asking every nurse and staff member we could find where my grandfather was, we were directed to the admissions manager who told us my grandfather was moved to the hospital almost 12 hours prior. The facility is in a poor and dilapidated state. I don't think the staff takes notice enough of the patients and the medications they are on. My grandfather would have been in better care at home. DO NOT LEAVE LOVED ONES HERE!

  • Bsaint
    ★★★★★ 2 years ago

    This place has changed a lot! Seems they have hired some new staff and really turned it around. I had a great experience with my father staying here. He was in the hospital and needed close attention after he was discharged, heartland was an option and I'm glad I chose it. The staff paid close attention to his wants and needs and made sure he was well fed and his nutrition needs were all met. He's now back out and healthier than ever!! Couldn't be happier thank you to everyone at Heartland Prosperity Oaks!

About Heartland Health Care Center Prosperity Oaks

General Information

Legal Business NameHeartland-Prosperity Oaks Of Palm Beach Gardens Fl LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMarch 27, 1992 (26 years)
Capacity120
Residents108
Percent Occupied90%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsNone
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Heartland Health Care Center Prosperity Oaks

Heartland Health Care Center Prosperity Oaks was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

November 3, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.

January 11, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide or obtain laboratory services only when ordered by the attending physician.
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

September 4, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Heartland Health Care Center Prosperity Oaks require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 40min
2hr 30min
ReportedExpected
CNA
50min
40min
ReportedExpected
LPN
45min
1hr 5min
ReportedExpected
RN
4hr 15min
4hr 15min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 5min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

83.6%
98.7%
98.7%
98.7%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
57.7%
61.5%
48.3%
48.1%
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
11.6%
10.0%
12.5%
13.4%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
2.5%
4.3%
4.9%
6.5%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose ability to move independently worsened
18.6%
20.5%
20.0%
17.4%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
9.1%
11.8%
10.3%
13.8%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
15.5%
2.7%
2.6%
4.1%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
3.8%
5.9%
6.0%
4.1%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
3.3%
0.0%
1.5%
0.0%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
2.8%
0.0%
0.0%
1.4%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
1.4%
4.0%
3.8%
1.4%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
0.0%
0.0%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

98.3%
99.4%
100.0%
100.0%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
75.1%
94.6%
94.6%
94.6%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
80.8%
88.6%
88.2%
84.4%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
1.0%
0.0%
0.0%
1.5%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
2.6%
0.5%
1.1%
1.1%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.5%
1.0%
0.9%
0.8%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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