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Heartland Health Care Center Prosperity Oaks

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Reviews
Overall Rating 2.0 / 5.0 ★★★★★

  • ★★★★★ 4 months ago

    They lost my grandfather! He arrived at 11 p.m. and was not given his first 'breathing treatment' for 12 hours when he needed them every 2-4 hours. After being in rehab for nearly 48 hours, he had an episode and was sent back to the hospital. No one at Heartland notified my family! We showed up the next morning to see my grandfather and after 25 minutes of asking every nurse and staff member we could find where my grandfather was, we were directed to the admissions manager who told us my grandfather was moved to the hospital almost 12 hours prior. The facility is in a poor and dilapidated state. I don't think the staff takes notice enough of the patients and the medications they are on. My grandfather would have been in better care at home. DO NOT LEAVE LOVED ONES HERE!

  • ★★★★★ a year ago

    This place has changed a lot! Seems they have hired some new staff and really turned it around. I had a great experience with my father staying here. He was in the hospital and needed close attention after he was discharged, heartland was an option and I'm glad I chose it. The staff paid close attention to his wants and needs and made sure he was well fed and his nutrition needs were all met. He's now back out and healthier than ever!! Couldn't be happier thank you to everyone at Heartland Prosperity Oaks!

  • ★★★★★ 2 years ago

    I'm not even going to waste my time rating this awful place. If you are looking to have someone kill off your loved ones, then this is the place. The staff is more interested in watching TV than taking care of their patients. If your loved one has an allergy to something then they will surely give it to them. They don't even bother to check the chart for current meds. How on earth are they even allowed to have patients is beyond comprehension. Someone needs to shut this place DOWN!!!!! before they succeed in killing someone! unfortunately I had to rate before I could post. THEY DON'T DESERVE THE 1 STAR!!!!

  • ★★★★★ 7 years ago

    Unfortunately, Hartland was the only place that had open beds..now we know why. After my mother going in with my father for 10 minutes they insisted on leaving. Place was worse than institutional...My father has dementia. They didnt have any bed rails in case he fell out of bed. They said they would put a pad on the floor in case he fell out.

  • ★★★★★ a year ago

About Heartland Health Care Center Prosperity Oaks

General Information

Legal Business NameHeartland-Prosperity Oaks Of Palm Beach Gardens Fl LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMarch 27, 1992 (26 years)
Capacity120
Residents108
Percent Occupied90%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsNone
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Heartland Health Care Center Prosperity Oaks

Heartland Health Care Center Prosperity Oaks
was reviewed by to have a rating of 3 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

November 3, 2016 - 13 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.

January 11, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide or obtain laboratory services only when ordered by the attending physician.
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

September 4, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.

May 28, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

April 16, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaintProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Heartland Health Care Center Prosperity Oaks require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 40min
2hr 35min
ReportedExpected
CNA
50min
40min
ReportedExpected
LPN
45min
1hr 10min
ReportedExpected
RN
4hr 15min
4hr 30min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 5min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

84.1%
83.6%
83.6%
83.6%
93.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
94.8%
96.7%
100.0%
100.0%
94.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
64.0%
62.5%
60.0%
55.2%
52.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
15.4%
14.5%
10.5%
9.5%
27.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
5.8%
5.5%
7.2%
7.2%
17.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents whose ability to move independently worsened
10.7%
13.8%
16.4%
16.9%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antipsychotic medication
6.1%
7.5%
17.5%
9.7%
13.5%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents whose need for help with daily activities has increased
6.4%
5.4%
1.6%
3.3%
5.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who self-report moderate to severe pain
7.0%
8.3%
12.3%
7.7%
7.2%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who lose too much weight
11.1%
6.7%
9.6%
4.2%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who have depressive symptoms
5.2%
3.3%
0.0%
1.5%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a urinary tract infection
1.7%
3.3%
1.5%
1.5%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents experiencing one or more falls with major injury
4.8%
5.5%
1.7%
0.0%
2.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

82.2%
84.7%
92.0%
96.4%
88.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
71.7%
75.1%
75.1%
75.1%
85.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
52.0%
57.8%
57.9%
66.3%
64.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who made improvements in function
16.2%
18.0%
8.0%
2.2%
12.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who self-report moderate to severe pain
2.3%
2.3%
3.4%
3.7%
2.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.2%
0.2%
0.2%
0.0%
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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