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Heartland Health Care Center Prosperity Oaks

  1. Skilled Nursing Home Facilities
  2. Florida
  3. Palm Beach Gardens Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.4 / 5.0 ★★★★★

  • Quentin Jackson
    ★★★★★ a month ago

    Wish I would of read the reviews BEFORE I sent my father here. The staff seems to play around a lot when they should be attending to patience. We had 3 incidents here: 1) I went to visit my dad and was let in without signing in. I could not find my dad's room so I walked around forever until I found him. (So anyone can get in there if security is important to you this is not the place) 2) When My wife went there and was walking through the hall ways she seen a nurse changing an elderly lady. Now buy the looks of the lady's age she probably did not know what was going on but my wife said as she looked at the woman with her arms stretched out above her head facing the open door with nothing else on...if this was her mom the whole place would know how upset I was...this is disrespectful to expose someone like this. 3) The MOST important one to us was one day my wife called my father & asked him to please be upfront waiting on her to pick him up & go to the doctors. The 1st day there. My father was put here by the doctors at Garden's Medical Center so that he can get some more physical theorpy before he went home to us because he had been in bed so long after suffering from a UTI & an episode of stage 1 Alzheimer. When she arrived she saw my father walking out in the parking lot. She asked him why he was out there and he said he was told he could go. So of course she went in side to ask why he was outside. The lady at the desk said, "I am sorry he looked like he was here to visit someone" NO SORRY that is not how it should work. They need to have better staff and people who care who comes & goes. What if she just drove off with him and had an accident..who is responsible then? He was never signed out. What if he wondered in traffic (if he had a more advanced stage of Alzheimer). I mean anything could of happen. THEIR SECURITY POLICY NEEDS TO BE ADDRESSED & IF IT IS OK FOR ANYONE TO WALK IN & OUT OF THERE IS OK THEN THIS IS NOT THE PLACE FOR PEOPLE WITH ALZHEIMER. After my complaint the next time when I came they told him to wait in his room for me...that was the day he was signed out to go. I am at least thankful they addressed his situation but I doubt that will solve the problem. I will be letting Garden's Medical Center know about the issues we had & tell them I would not send patients here.

  • Gail Olson
    ★★★★★ 9 months ago

    This place is wonderful!!!! First off my room was so cozy and home-like (nice window treatments, rose colored walls w/pretty borders, nice wooden dresser & night stand) that I felt like I was in a relatives guest room rather than a rehab facility. It was very clean & everything I could possibly need was provided to me even before I asked. The staff was super friendly, attentive, kind, empathetic and caring. When I rang for help it never went more than 10 or 20 seconds before someone appeared & tended to my needs. Big kudos to Jackie & Tanisha for their wonderful care. And Karrie (who helped settle me in my first night - acting like a long lost friend with her kindness and empathy). You could tell so many cared & enjoyed their work as they would check in on you even if stationed in another pod. The majority of the staff were upbeat, fun and made my stay more comfortable than I thought it would be. The food was absolutely amazing - delicious home made soups at almost every meal. They fed me so much that I had to start asking for less food for fear I would gain weight, but heck, who doesn't want to eat ice cream every night when your convalescing. I would highly recommend this place to anyone for long term or short term care. The permanent residents all seemed content, well cared for & there was a real family-like atmosphere.

  • Peaches Ash
    ★★★★★ 2 months ago

    DO NOT PUT YOUR FAMILY MEMBERS IN THIS FACILITY! Not only will I be reporting them. My father was in there to be cared for and start rehab. The staff will neglect rather than care. I was even told this by a staff member that they do not care for the patients properly. My dad would have died if I did not come there on a Friday night and look at his wound from his fixator to notice his bandage was never changed for 4 days, oozing out brown discharge smelling like fish! I asked for a culture done no one did a thing. I ran to CVS GOT MY FATHER WOUND CARE SUPPLIES AND CLEANED HIM UP. As I walked out I spilt a little soda on the floor told a CNA who was sitting on a couch watching tv she said I'll get it I waited as she sat there then I said where are your paper towels she showed me and I got it. Didn't want to disturb her relaxation time. Finally after talking to the head nurse Pam we thought that my dad would get the proper care only to find out they were going to make him wait until Tuesday to see anyone! OVER MY DEAD BODY! The social worker assessed my father on a Sunday and admitted him into the ER. MY DAD HAS MRSA that went septic, ecoli infection, fungal and yeast infection in his mouth. While trying to heal from a fall off of a roof with a fixator in his abdomen. Had I not have known from my medical knowledge something was wrong he would have died in there. Also the nurse left my dads room mate in the bathroom alone unsupervised never came back to get him as he kept running into my dads bed with his wheelchair. I hate this place! The only person who was nice and didn't carry herself like rude trash was a girl named Lorna. Do not go here! Oh he was also not given his meds nor breathing treatment my mother and I had to ask for every thing! All done with attitudes as if we bothered them! This place needs to go and all staff but Lorna and a nice girl I believe named Amy should stay.

  • Neeka G
    ★★★★★ 5 months ago

    This is a HORRIBLE PLACE! If you care about your loved one then don't leave them in this gateway to hell.

  • Ron Reinhart
    ★★★★★ 8 months ago

    Employees are great, attentive and very caring, Administration staff go above and beyond what you would expect, my mother was a patient, i am speaking from actual experience, Highly recommended

About Heartland Health Care Center Prosperity Oaks

General Information

Legal Business NameHeartland-Prosperity Oaks Of Palm Beach Gardens Fl LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMarch 27, 1992 (26 years)
Capacity120
Residents108
Percent Occupied90%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsNone
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Heartland Health Care Center Prosperity Oaks

Heartland Health Care Center Prosperity Oaks was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

November 3, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.

January 11, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide or obtain laboratory services only when ordered by the attending physician.
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

September 4, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Heartland Health Care Center Prosperity Oaks require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 40min
2hr 30min
ReportedExpected
CNA
50min
40min
ReportedExpected
LPN
45min
1hr 5min
ReportedExpected
RN
4hr 15min
4hr 15min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 5min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

83.6%
98.7%
98.7%
98.7%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
57.7%
61.5%
48.3%
48.1%
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
11.6%
10.0%
12.5%
13.4%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
2.5%
4.3%
4.9%
6.5%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose ability to move independently worsened
18.6%
20.5%
20.0%
17.4%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
9.1%
11.8%
10.3%
13.8%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
15.5%
2.7%
2.6%
4.1%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
3.8%
5.9%
6.0%
4.1%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
3.3%
0.0%
1.5%
0.0%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
2.8%
0.0%
0.0%
1.4%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
1.4%
4.0%
3.8%
1.4%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
0.0%
0.0%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

98.3%
99.4%
100.0%
100.0%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
75.1%
94.6%
94.6%
94.6%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
80.8%
88.6%
88.2%
84.4%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
1.0%
0.0%
0.0%
1.5%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
2.6%
0.5%
1.1%
1.1%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.5%
1.0%
0.9%
0.8%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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