Search for Skilled Nursing by ZIP Code:  :

Grand Oaks Health And Rehabilitation Center

  1. Skilled Nursing Home Facilities
  2. Florida
  3. Palm Coast Skilled Nursing Home Facilities
Full Name

Phone Number

Email Address

City of interest
We value your privacy. By submitting this form, you agree to the terms and conditions of our privacy policy and our Agreement to be Contacted by Telephone. You also consent that we can reach out to you using automated calling technology. Your consent is not required to use our service.

Photos

Reviews
Overall Rating 2.2 / 5.0 ★★★★★

  • Stephen Stoller
    ★★★★★ a month ago

    Nothing but great care and service. My father in law has been treated well and with dignity and respect. The staff does not shy from any issues but congenially addresses them. We visit two times a day at minimum, at varied hours and still no complaints from us. I do notice not a lot of visitors for some others, as long as a family doesn't treat it as a storage for the member than I believe there wouldn't be many complaints, any issue the staff meets head on to solve.

  • Kelly Irish
    ★★★★★ 3 months ago

    I am new to this area, and stopped by to visit today. The staff were VERY warm and inviting. The facility was immaculately clean, and very well furnished. I was actually very surpised at how lovely it was! Me and Bella will be visiting much more often!

  • C M
    ★★★★★ in the last week

    beware beware beware. Please do not leave your loved ones here especially if they're not all with it. The CNA's, Drs, staff all take advantage and the care is terrible. Let ppl cry and cry and cry. The Cna's were laughing at a few patients. In my presence! I guess they thought I'd be cool. Not so much. The only good ppl there are the rehab staff but everything else outweighs the good of the rehab staff. BEWARE. They almost killed my Aunt too.that was the Dr's fault. She ended up in a coma and was being moved to hospice when she miraculously woke up. Spent another 2 mos at Flagler Pines this time and ultimately came home. Let me ask the people who keep responding to these posts something...this has been going on for years at Grand Oaks? Why bother asking to speak to any of us? It clearly doesn't matter to you how your elderly patients are treated? Your place is bad news. I tell everyone who will listen to me to stay away from Grand Oaks. Everyone. My Aunt was recently sent back into Flagler Pines Rehab in Bunnell. Wonderful staff, wonderful rehab program and wonderful nurses/doctors. I highly recommended Flagler Pines Rehab. Pls read all of the reviews. Down below these couple of decent ones are countless 1 star reviews.

  • Thomas Bland
    ★★★★★ 2 months ago

    First let me say I have had my mother at Grand Oaks 6 different times for a total of 600 days+. If it weren't for Joyce and a few other nurses, numerous aides and Tody and his physical therapy staff I would never set foot in this place. When my wife was ill with lung and brain cancer I slept in a chair for a month because 2nd shift was very weak and could not be trusted. During my mothers prior visits, this one being no exception, items get stolen from her room. If I leave more than one of something like Kleenex, candy, pad, pull up, virtually anything it will get stolen. This time they stole denture cream and biotene because there were more than one and someone decided she needed only one. Once I brought in 3 huge bags of candy and it was completely gone in just 3 days. She had a $300 sweater stolen on her first visit and everyone knew it was stolen, plus many other clothes. This last time, as previous, my mother literally would see other residents walking down the hall wearing he clothing. This is extremely demoralizing for someone trying to rehab.They don't pay their bills and don't treat patients as humans, from the food, medical, laundry and worse they treat best staff as trash. Stay away until new management. In my opinion, Trish is not a competent leader and from speaking with numerous people in the facility it is evident they are not supporting her. But it goes further, Trish on at least 2 occasions blamed me for not having labels in my mothers clothing. In fact, placing labels in the clothing and preparing an inventory is her staffs job and she finally admitted that fact, but not before insulting me servers times. She tells me this knowing all along that a label machine has been requested because laundry is such a problem, but she wasted no time to blame me, the family for their not doing their job. Then when my mother was being discharged, she literally had no pants in her room. I had to go to the laundry room with the lady in charge of the laundry and we finally found some of my mothers clothing. All of her clothing was stained and wrinkled and she was embarrassed to wear them. When I told Trish that all other facilities wash each residents load separately, she went off on me, telling me that this is a 120 facility and that is impossible. The fact is the facility is 120 beds of which approximately half have been empty for the past several months. Of those 60 beds remaining, the family's do the laundry for about half, so that leaves 30 beds and of course they don't do everyones laundry every day. Another untruth and refusal to take responsibility. At discharge we found several pieces of other residents clothing in my mothers closet with each piece labeled with a name. I had to threaten to call the police to get my mothers $18 out of her trust account. One of her staff told me that they didn't have to give the money for 30 days because she was going to be discharged 4 days later....that was completely a lie. Another told me they had no money to pay the $18 in petty cash which is when I told them I was calling the police. They finally got the $18. This is embarrassing, silly, stupid, ignorant and incompetent all rolled up. I Two nights ago, I spent an hour on hold on the phone waiting to speak to Trish and then was disconnected. Even worse, for over 90 days my mother complained that her ears were plugged. Personally I requested numerous times that my mother see aENT specialist and my mother complained constantly. Numerous concerns were entered and they waited until she was being discharged to set an appointment. In fact, they made the appointment for the day after discharge so they did not have to pay from the pile of money paid to them by Medicare nor did they have to transport her. Everyone had to raise their voice very loud to speak to my mother. This is is and adversarial environment for patients, family and staff. n reply to the owner, over 3 weeks ago I filed a complaint on the consulate healthcare "hot line" and never received so much as a phone call.

  • Julianna Belitz
    ★★★★★ 8 months ago

    Very compassionate and caring staff. Made my mom feel at ease from her first day. Rehab was excellent! Hopefully she won't have to come back but we know where to go. Thank you all for a great experience.

About Grand Oaks Health And Rehabilitation Center

General Information

Legal Business Name3001 Palm Coast Parkway Operations LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMay 16, 1997 (22 years)
Capacity120
Residents106
Percent Occupied88%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Grand Oaks Health And Rehabilitation Center

Grand Oaks Health And Rehabilitation Center was reviewed by Medicare to have a rating of 2 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 17, 2017 - 16 months ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionKeep all essential equipment working safely.
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
FManyPotential for HarmHealth InspectionProvide food in a way that meets a resident's needs.
FManyPotential for HarmHealth InspectionHire a qualified dietician.
DFewPotential for HarmHealth InspectionDevelop policies and procedures for influenza and pneumococcal immunizations.

July 13, 2017 - 17 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

May 22, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that residents are fully informed and understand their health status, care and treatments.

September 2, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionCoordinate assessments with the pre-admission screening and resident review program for mentally-ill and mentally-retarded patients.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmHealth Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

August 30, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

March 25, 2015 - 4 years ago

 Residents AffectedSeveritySource/TypeDescription
---Payment DenialPayment denial for 5 days
---Fine$34,645 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Grand Oaks Health And Rehabilitation Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 35min
2hr 25min
ReportedExpected
CNA
50min
40min
ReportedExpected
LPN
35min
1hr 15min
ReportedExpected
RN
4hr 5min
4hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 25min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

86.2%
72.4%
72.4%
72.4%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
72.2%
76.9%
93.8%
83.6%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
48.4%
70.4%
57.6%
58.6%
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
31.3%
26.7%
21.7%
22.6%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
26.6%
26.2%
21.0%
16.6%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose ability to move independently worsened
18.8%
3.2%
4.8%
8.3%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
17.2%
17.2%
8.9%
19.6%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
15.5%
10.9%
12.5%
9.8%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
7.0%
7.4%
7.8%
6.7%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
3.6%
1.2%
2.3%
1.1%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
3.0%
1.6%
1.6%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
4.2%
1.6%
3.1%
4.9%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
2.8%
1.5%
3.1%
1.6%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
1.1%
1.1%
0.0%
0.0%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

87.9%
92.6%
97.4%
98.5%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
87.6%
85.8%
85.8%
85.8%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
82.8%
88.9%
88.2%
84.9%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
11.0%
8.4%
4.6%
4.8%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
2.2%
1.2%
1.8%
1.7%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.8%
0.4%
0.2%
0.0%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



Some page content retrieved from Google Places