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Grand Oaks Health And Rehabilitation Center

  1. Skilled Nursing Home Facilities
  2. Florida
  3. Palm Coast Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.1 / 5.0 ★★★★★

  • Not Yaname
    ★★★★★ 6 months ago

    This place is utterly disgusting! Where do I even begin? I have never had a family member here and NEVER will have one. I have been to this facility on numerous occasions as a volunteer and over a short period of time have watched this place crumble to the ground! Have seen horrible employees leave, but then return, good employees leave or get fired. This place will hire anyone. I can't even tell you how many times I have heard with my own ears people come back just because they needed a paycheck and they are told a start date. The administration staff that is there now is horrible! There was once good people in there, but in the last couple of months there is only a few left. Don't even get me started with the Executive Director Trisha. You wouldn't even know this facility had one honestly! Office door is always closed. No wonder this place is a disaster! They have no head person there to take control! The director of nursing that came back (Katherine) doesn't even do her job. You would probably mistake her for someone in the maintenance department though as much as shes involved in that department, or maybe someone in that department. Who really knows with this place. They lost the one head nurse who put so much effort into that place trying to turn it around! Medical records office door is always closed so good luck getting any records unless the person at the front desk has them scattered around. (I guess HIPPA doesn't apply to them) The facility offers no real activities to these residents! This is their HOME and they cant even decorate for holidays until the day off around there. Even if they changed the light bulbs for the call lights they don't answer outside of residents rooms they can have colored Christmas lights on all the time.The place smells so bad from lack of care to patients, but sometimes you can catch another unpleasant smell of cigarettes from the smoking employees. This place needs some SERIOUS HELP & SOME REAL ADMINISTRATIVE STAFF RUNNING IT!! I don't even see how this place is still open to be completely honest! Never been to a facility where half of a building is on lock down and family isn't even notified about it. Maybe some people need to call and have some "secret shoppers" check this place out. I will not be returning to this location and will be sure to spread the ugly truth about Grand Oaks Health & Rehab facility. Now since I HAVE to rate this place my one star rating goes to all the sweet residents there for having to putting up with this place and careless staff.

  • Jacqui Blau
    ★★★★★ 8 months ago

    This place is not good. My father had a stroke and It took the nurses 45 minutes to come help my father to help him change and get into bed. I had asked 3 times before they finally came to help. I do not recommend it.

  • William Hollyfield
    ★★★★★ 6 months ago

    This place is not the place to Take your loved ones they try to kill there patient's with neglect, they caused my mother to get all infected, and almost kill her, because she has a drainge tube and they never cleaned it for days, I think the City of Palm Coast should immediately shut them down, before it's to late, please people talk to the Mayer, and get a potion to have them shut down. A sad Son,,,???

  • Stephen Stoller
    ★★★★★ a year ago

    Nothing but great care and service. My father in law has been treated well and with dignity and respect. The staff does not shy from any issues but congenially addresses them. We visit two times a day at minimum, at varied hours and still no complaints from us. I do notice not a lot of visitors for some others, as long as a family doesn't treat it as a storage for the member than I believe there wouldn't be many complaints, any issue the staff meets head on to solve.

  • Tabatha Noyes
    ★★★★★ a year ago

    After our father's heart attack, stent placement, and getting a pacemaker; he needed major rehab. We placed him here and was not disappointed. We did have our reservations because of the reviews, but my sister and I went down, checked it out, and decided to give it a try. After about a month, our father got to come home today. The rehab services are amazing.

About Grand Oaks Health And Rehabilitation Center

General Information

Legal Business Name3001 Palm Coast Parkway Operations LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMay 16, 1997 (23 years)
Capacity120
Residents106
Percent Occupied88%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Grand Oaks Health And Rehabilitation Center

Grand Oaks Health And Rehabilitation Center was reviewed by Medicare to have a rating of 2 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 17, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionProvide food in a way that meets a resident's needs.
FManyPotential for HarmHealth InspectionHire a qualified dietician.
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
FManyPotential for HarmHealth InspectionKeep all essential equipment working safely.
DFewPotential for HarmHealth InspectionDevelop policies and procedures for influenza and pneumococcal immunizations.

July 13, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.

May 22, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that residents are fully informed and understand their health status, care and treatments.

March 25, 2015 - 5 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$34,645 fine
---Payment DenialPayment denial for 5 days

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Grand Oaks Health And Rehabilitation Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 35min
2hr 25min
ReportedExpected
CNA
50min
40min
ReportedExpected
LPN
35min
1hr 15min
ReportedExpected
RN
4hr 5min
4hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 25min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

86.2%
72.4%
72.4%
72.4%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
72.2%
76.9%
93.8%
83.6%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
48.4%
70.4%
57.6%
58.6%
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
31.3%
26.7%
21.7%
22.6%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
26.6%
26.2%
21.0%
16.6%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose ability to move independently worsened
18.8%
3.2%
4.8%
8.3%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
17.2%
17.2%
8.9%
19.6%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
15.5%
10.9%
12.5%
9.8%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
3.6%
1.2%
2.3%
1.1%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
7.0%
7.4%
7.8%
6.7%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
3.0%
1.6%
1.6%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
4.2%
1.6%
3.1%
4.9%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
2.8%
1.5%
3.1%
1.6%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
1.1%
1.1%
0.0%
0.0%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

87.9%
92.6%
97.4%
98.5%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
87.6%
85.8%
85.8%
85.8%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
82.8%
88.9%
88.2%
84.9%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
11.0%
8.4%
4.6%
4.8%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
2.2%
1.2%
1.8%
1.7%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.8%
0.4%
0.2%
0.0%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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