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Grand Oaks Health And Rehabilitation Center

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Reviews
Overall Rating 1.7 / 5.0 ★★★★★

  • ★★★★★ a month ago

    If I could give 0 stars I would, patient care is disgraceful in this facility. There are some great staff members but not many, facility itself doesn't seem very clean either. I would never send a loved one here.

  • ★★★★★ 6 months ago

    This place is a disgrace and I have been in health care for 27 years and have had 2 patients in there and another bad incident which wasn't my patient but a room mate of my patient.The first was a few years age (and by the way the place has not been painted or redone in any way) the gentleman had Diabetes and was in there and his wife and I reported he had something in his toe to be addressed by the Doctor and was told it was nothing, but they would let the Doctor know and about a week later and much pushing on our part we were told the Doctor saw him and it was nothing. we Guess what it was a wound from the foot of the bed rubbing him and as it turns out that nothing ending up with him loosing the TOE. Next was recently I was hired to do private duty because the woman could not get anyone to take her to the bathroom or get her a bedpan to pass urine in the night ( I do not blame the aids they are grossly under staffed and underpaid and they try their best that is most of them) she had waited up to 25 minutes during the night so had to hire someone so she could keep her dignity .The food is pre frozen and gross and repetitive and the eggs are a joke they car steam cooked and in an ice cream scoop shape chicken patties are frozen and hard as a hockey puck. The aids need to do everything there deliver the food, get the beverages,empty trash,fill ice water jugs,shower,dress and clean patients,feed patients that need feeding (when they can) change beds etc etc etc it is ridiculous .Housekeeping is horrible.... I cleaned the room more than they did and the bathroom which constantly smelled of urine.With what they charge I cant see a patient having to pay for private duty because of inadequeacy .Then there was the roommate who suffered from CHF who had a terrible wet cough and we told everyone who came in the room including her family and suggested a chest X ray at least 2 weeks later finally the "Dr" ordered x ray and no one ever saw him but dx as pneumonia we were all told it was not contagious (really after her constant wet cough and all of us going over to her side to help her this or that and sharing that dirty bathroom) and also she was not eating sometimes the aid would help her and she would eat a little,then again after our complaining for her they sent her to the dining room to eat where they could finally help her and with all of this she was gaining weight which under normal circumstances is impossible, especially when she was all swollen from water. Please keep in mind she had CHF I saw had because about 6 days later she passed away. If I could afford it I would sue this institution !!!!!!!!! for just the 3 cases I know of This is a sad stare of affairs.

  • ★★★★★ 5 months ago

    the worst place you could take your love ones .....feels like you just walked into the guetto ....no one cares the state should investigate this place .......i would do anything i can for this to happen !!

  • ★★★★★ a year ago

    Not impressed. My mother is staying for rehab and doctors are not available. Charge nurse won't return phone call. Some nurses and cna very attentive. Others not so much. Hoping for a short stay since Insurance has limited our options for rehab.

  • ★★★★★ a year ago

    My mother is currently a patient. Her level of care is poor to say the least. None shows up for shower or wound care.The phones ring inconsistently with none trying to answer them. Patients are unable to dial out from their phones and cell service is non existent! The only good thing I can say is it is clean.

About Grand Oaks Health And Rehabilitation Center

General Information

Legal Business Name3001 Palm Coast Parkway Operations LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMay 16, 1997 (21 years)
Capacity120
Residents105
Percent Occupied88%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Grand Oaks Health And Rehabilitation Center

Grand Oaks Health And Rehabilitation Center
was reviewed by to have a rating of 2 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 2, 2016 - 15 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionCoordinate assessments with the pre-admission screening and resident review program for mentally-ill and mentally-retarded patients.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmHealth Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

August 30, 2016 - 15 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

June 22, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmComplaintStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmComplaintMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmComplaintKeep residents' personal and medical records private and confidential.

May 29, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionProvide bedrooms that don't allow residents to see each other when privacy is needed.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.

April 8, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaintKeep each resident free from physical restraints, unless needed for medical treatment.
DFewPotential for HarmComplaintTry to resolve each resident's complaints quickly.

March 25, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$34,645 fine
---Payment DenialPayment denial for 5 days
GFewActual HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.
GFewActual HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DFewPotential for HarmComplaintProvide care by qualified persons according to each resident's written plan of care.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Grand Oaks Health And Rehabilitation Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

3hr
2hr 20min
ReportedExpected
CNA
60min
40min
ReportedExpected
LPN
55min
1hr 10min
ReportedExpected
RN
4hr 55min
4hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 10min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

84.8%
86.2%
86.2%
86.2%
93.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
92.1%
88.0%
84.7%
81.0%
94.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
58.6%
36.7%
47.1%
37.9%
52.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
28.6%
29.2%
30.0%
36.1%
27.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
7.8%
10.6%
13.6%
28.9%
17.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents whose ability to move independently worsened
16.4%
16.7%
22.9%
24.6%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antipsychotic medication
8.8%
16.4%
12.1%
19.6%
13.5%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents whose need for help with daily activities has increased
2.9%
3.6%
1.2%
1.4%
5.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who self-report moderate to severe pain
9.7%
5.6%
9.7%
3.2%
7.2%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who lose too much weight
0.0%
7.0%
5.4%
4.5%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
1.5%
1.8%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who have depressive symptoms
0.0%
2.8%
9.7%
0.0%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a urinary tract infection
3.2%
2.7%
1.4%
1.6%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
1.1%
0.0%
2.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
1.6%
1.3%
0.0%
0.0%
0.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

85.3%
91.4%
93.4%
90.1%
88.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
49.6%
87.6%
87.6%
87.6%
85.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
81.8%
78.6%
75.8%
75.5%
64.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who made improvements in function
11.9%
6.6%
11.2%
12.6%
12.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who self-report moderate to severe pain
1.8%
3.6%
3.8%
2.2%
2.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who newly received an antipsychotic medication
1.2%
2.1%
1.4%
0.5%
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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