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Countryside Rehab And Healthcare Center

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  3. Palm Harbor Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.2 / 5.0 ★★★★★

  • michelle reinhardt
    ★★★★★ 3 months ago

    My Mother moved to this facility from a "five star" facility and all I can say is she had better care here than she had at that "five star" faciilty. Mom needed a longer time to recover from a stroke and needed more than the standard therapy. The therapist did a great job and worked with her daily. The nursing staff and aids were very caring and took the time to be sure my Mom was getting the care she needed and made sure they communicated with me on a daily basis with her progress. The administration and staff went above and beyond to be sure she had what she needed.

  • Lisa Howard
    ★★★★★ a month ago

    If you're not on a Kosher diet, the food here is a lot better than most SNF's. When a Rep came to visit me and my husband while I was still in the hospital, I was assured that I would be able to get Kosher meals there. The Manager of Dietary had NO IDEA what was entailed in a Kosher diet. And, one day, (even though it WAS NOT ON MY MEAL SLIP) I had ended up with 2 (TWO) slices of bacon on my breakfast plate! I must have gone over what my expectations were with the Manager of Dietary how we could meet a 'Happy Medium' of my Kosher diet at least 5 times in the 12 days that I was there. And, even after filling out a menu, they STILL got got it wrong! Keep in mind that I was not asking for them to separate their kitchen into Meat and Dairy sides, nor was I demanding two separate sets of dishes and utensils. I did not demand that they purchase Kosher meat. All that I asked was no pork, and to not mix milk with beef, veal, lamb, etc... I told them that Chicken and Turkey (as with other fowl meats) were ok to have milk products with. But, this seemed to be beyond the ken of the Manager of the Dietary Department. The people in physical therapy, occupational therapy, and speech therapy were exemplary. And, approximately 85% of the staff there that dealt with the day to day care of the clients truly cared and were there for more than a paycheck. Unfortunately, they are woefully understaffed. And I only say that because on at least 5 occasions I had suffered from seizures due to withdrawals from multiple medications (Opiods and Benzodiazepines). My roommate would press the call button. And, on average, it would take either a CNA or a Nurse between 45-90 minutes to answer the call button. Which, by that time I would have fully awoken from the seizure, cleaned myself up, stripped my bed... And by the time someone came in, all I had to do was ask them to remake my bed. No one EVER asked me WHY I had stripped down my bed in the first place. The top CNA who took care of me while I was there was a former NY EMT by the name of Tommy. And, the #1 Nurse was Shawn. True, these are my humble opinions, but I have been in and out of enough medical facilities to be able to tell who truly cared. Shelia (who was both a CNA and worked with the activities department) was also a sweetheart. And, Eby, the Head of Activities needs a MUCH BIGGER BUDGET! The cleanliness could be a little bit better. I had to actually BEG to be able to take a shower. It came to a point to where I was threatened with embarrassment if I tried to take a shower myself!!! If you're loved one can somewhat get around, and doesn't shy from saying what they need/want, then this place is better than most. But, if your loved one is totally bed bound, then I would encourage you to look elsewhere for placement for them. Only because that they are sorely understaffed and it takes way to long for them to answer a call light. What if your loved one is having a heart attack, or is choking on their meal in their room? By the time someone finally gets around to seeing why the call-light is on, they may be dead! Otherwise, this SNF is better than most. FYI: When new patients are admitted to this facility, it would be a really nice touch to have some kind of map, list of TV channels, and a list of where and when the patient can smoke. I understand that a facility has 24 hours to give a patient a 'Full Welcome Packet'. This way they can at least get a lay of the land until they get that packet. And, I had specifically requested for someone to contact my husband the DAY BEFORE we went over the "Treatment Care Plan Update Meeting". Instead, they contacted him a WEEK BEFORE the meeting. With everything that was going on, not only did he forget the day and time of the meeting, but so did I!!! If it wasn't for the P.T. people, I would have missed the meeting completely! Oh yeah, and avoid getting into confrontations with people who have 'Tenure' there... Or else you'll risk being kicked out before you are 100% ready to go home!!!!

  • Janine Taddeo
    ★★★★★ 5 months ago

    This is a horrible place. My mom was here for 2 months. The food quality is not fit for human consumption, MERSA is a given if you have an open wound. When you are discharged, no instructions, no phone call, not even the courtesy of choosing the home health care provider. I had no idea what meds to give on day of discharge, etc. DON'T LET YOUR LOVED ONES GO HERE. THIS IS A MISMANAGED FACILITY. IT SHOULD BE SHUT DOWN.

  • les desouza
    ★★★★★ 7 months ago

    This is not a good place, when asking for help everyone says it's not my job I will get someone, meds are min. One hour late, seems like the only reason most are there is for a pay check, but there are some really good people, shift change no one knows anything, unless you can stay with your loved one 90percent off the time, don't do it, while there, two family's called 911, and they did take the person to the hospital

  • DC Weir
    ★★★★★ 7 months ago

    Been in bad shape overall for years now... and its reputation has good workers leaving and the bad ones stick around. Try to find someplace else to live.

About Countryside Rehab And Healthcare Center

General Information

Legal Business Name3825 Countryside Boulevard Operations LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareOctober 19, 1987 (31 years)
Capacity120
Residents117
Percent Occupied98%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Countryside Rehab And Healthcare Center

Countryside Rehab And Healthcare Center was reviewed by Medicare to have a rating of 3 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

November 3, 2017 - 7 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.

July 31, 2017 - 10 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.

June 8, 2017 - 12 months ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$1,363 fine
ESomePotential for HarmComplaintListen to the resident groups and act on their complaints and suggestions that affect resident care and life.
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

September 16, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$15,165 fine
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionAt least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionTry to resolve each resident's complaints quickly.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionProvide resident groups or resident family groups with private space to meet.

May 17, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintTry to resolve each resident's complaints quickly.

October 7, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaintProvide care by qualified persons according to each resident's written plan of care.

May 29, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionProvide housekeeping and maintenance services.
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaintAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmComplaintProvide care by qualified persons according to each resident's written plan of care.

April 28, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$1,853 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Countryside Rehab And Healthcare Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 40min
2hr 30min
ReportedExpected
CNA
45min
40min
ReportedExpected
LPN
40min
1hr 10min
ReportedExpected
RN
4hr
4hr 25min
ReportedExpected
Total Nursing

This facility also provides approximately 40min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

71.4%
94.3%
94.3%
94.3%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
92.4%
95.8%
93.8%
92.7%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
29.7%
40.5%
52.5%
53.5%
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
47.7%
46.7%
47.7%
42.2%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
2.0%
19.3%
18.8%
9.5%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose ability to move independently worsened
3.4%
4.8%
0.0%
0.0%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
0.0%
9.4%
11.1%
16.7%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
3.3%
5.3%
2.1%
2.1%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
8.1%
14.7%
12.2%
8.8%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
6.1%
3.9%
5.4%
14.6%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
0.0%
0.0%
3.1%
2.1%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
1.1%
3.1%
2.1%
4.2%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.7%
0.0%
0.0%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

74.4%
57.1%
41.4%
37.2%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
53.0%
52.0%
52.0%
52.0%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
88.2%
84.6%
87.4%
84.1%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
18.5%
17.8%
22.7%
26.3%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
2.3%
1.7%
0.8%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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