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Memorial Manor

  1. Skilled Nursing Home Facilities
  2. Florida
  3. Pembroke Pines Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.3 / 5.0 ★★★★★

  • Vincent Limoli
    ★★★★★ 3 weeks ago

    Management treated my mom like merchandise-move the old off the shelf and bring in the new. Mom was supposed to have physical therapy six days a week-after three sessions was told 'she's not responding.' Nurses don't communicate-very robotic-had to remind them once about my mom's meds. FIVE STARS goes toward the nurses aids though-very kind to my mom and compassionate.

  • Ann Marie C
    ★★★★★ in the last week

    My dad is currently inpatient at Memorial Manor. My family was advised that this was the best in the nation and that he would receive stellar care. He was at Memorial West and it was a wonderful experience so when everyone there told me Memorial Manor is excellent, I expected outstanding patient care for rehabilitation. However, after reading some of the reviews, I feel compelled to write how shocked and dismayed I am at this facility. My dad has been in this facility for four days and it has been a nightmare and very frustrating. Each day, we try to get nurses (anyone) to respond to my questions or provide me with information regarding care. One example is in the dispensing of his medications which has been done several times incorrectly and at all hours of the day instead of at appropriate times as required by physicians. My dad's medications are very serious and the ramifications of not dispensing timely and not advising or communicating as to what they are dispensing is unacceptable. There has been a family member their at his bedside all day from early morning until late evening. The nurses are non responsive when you ask them questions and they will say they are going to get a response and never come back. My father is diabetic and when I ask what his blood sugar is, the nurse just walks away and does not respond. This is so unacceptable; their lack of response is abyssmal. However, the nurses' assistants and PCAs are excellent and so caring. I am currently looking for another facility as I do not want my dad's health and rehabilitation to deteriorate. So disappointed and scared to leave my dad alone for one minute, Each night that I go home late, I am not at peace and pray my dad is alive when i get there in the morning.......

  • Jacob Summers
    ★★★★★ 3 months ago

    Recently my grandmother was a patient at memorial manor. I had the opportunity to visit a couple of the other long care facilities in the area and by far memorial manor was the best looking. Not only was it pleasing to the eye the staff was absolutely wonderful. From the nurses to the doctors to the therapists, my grandmother received great care. All the staff was VERY kind and very caring as well gave my family a lot of kind words when my grandmother eventually passed. She was very comfortable as well. Some of the staff that really went above and beyond were Janice A, Wendy and Carol. They deserve alot of credit. I would highly recommend this facility to anyone that has a loved one who requires the type of care that memorial manor provides.

  • Michelle Lawrence
    ★★★★★ 2 months ago

    Wish o could five this place 0 stars the customer service here is terrible..my Dad stayed there for Rehabilitation worse experience ever ..let me start by saying utmost of the CNA s there do not like there job I only met 2 really nice cnas ..there was a cna on the 3 11 shift named Lesline she had no bedside manner a very rough individual in the way I heard her talk to patients also she didnt even introduce herself to ne qhen she started her shift then another one on 11 7 shift named Ayrive very unpleasant young lady my Dad said she was quite rough when she was changing him she looks as if she sisnt even want to be there ..I hope your administration reads this your need to educate your staff on how to deal with the public of all places you want to feel comfortable in is in a nursing home

  • Mayra Pau
    ★★★★★ 5 months ago

    Wonderful place were they gave excellent care to my mother. Nurses and staff are not only professional but most important caring with residents.

About Memorial Manor

General Information

Legal Business NameSouth Broward Hospital District
Ownership TypeGovernment - Hospital District
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJuly 14, 1989 (30 years)
Capacity120
Residents110
Percent Occupied92%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Memorial Manor

Memorial Manor was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

May 25, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Memorial Manor require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 55min
2hr 30min
ReportedExpected
CNA
45min
45min
ReportedExpected
LPN
1hr 15min
1hr 10min
ReportedExpected
RN
4hr 60min
4hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 30min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
97.4%
97.4%
97.4%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
92.0%
93.3%
100.0%
100.0%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
20.0%
18.7%
21.1%
14.1%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
-
-
-
-
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
20.0%
20.0%
20.0%
21.4%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
-
-
-
-
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose need for help with daily activities has increased
6.8%
1.3%
0.0%
8.6%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
6.2%
0.0%
1.7%
5.0%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
8.1%
8.5%
3.3%
8.3%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
1.4%
1.4%
1.4%
0.0%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
1.3%
1.3%
1.4%
1.4%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
3.2%
0.0%
0.0%
0.0%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

95.8%
96.2%
97.6%
96.0%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
97.3%
94.1%
94.1%
94.1%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
84.0%
74.6%
64.5%
61.3%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
0.3%
0.0%
0.0%
0.0%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
0.4%
0.7%
1.1%
1.1%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.5%
0.6%
0.2%
0.0%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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