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Southern Oaks Care Center

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Reviews
Overall Rating 3.0 / 5.0 ★★★★★

  • ★★★★★ 3 years ago

    My mom was recommended to a nursing home, Southern Oaks in Pensacola, FL. for "rehabilitation" purposes. In the two weeks she was there she hallucinated the entire time, (was not hallucinating before she was admitted nor does she have Dementia or Alzheimer's) they lost a lot of clothes, lost glasses, lost a blanket, and another patient rolled into my mom's room and my sister asked, is that my mom's shirt on that patient?" They checked the tag and sure enough it was her shirt. My mom was left in her soiled diaper, so much so that it soaked through her clothes (#1 & #2). The only doctor she has seen is a general physician and maybe a psychiatrist. In the 2 weeks she was in the home, she only seen the general physician one time, for a few short minutes. My sister and I asked numerous times to speak with the physician that seen her. They told my sister to come back the next morning and she could speak with the doctor, who turned out to be a psychiatrist and he did not know who my mom was, why she was there or state of health. She is in the home for rehabilitation due to a bad liver, not depression. Why did they send a psychiatrist to speak to my sister concerning my mother's health? When my sister questioned the nurse about the general physician, she was told, "There are 200 patients in this building and he comes once a week. He is hard to get a hold to" or something of that nature but that is the gist of the response that she received. Why does this facility have only one doctor for 200 patients and is only required to come one day a week? If the work load is that hard on him that he can't even take time to speak with the patients family, don't you think they should look into hiring two doctors? When I walked into the nursing home on Wednesday, 09/10/14 the first thing I saw was two nurses going at it in the hall way. Yelling at each other, while other employees were telling them to be quiet, that didn't stop them, they just kept on yelling. I took her out of the nursing home and to the ER on my own accord. The ER explained to me that her ammonia levels were up and that she needs to be admitted. The next day Baptist took 2 liters of fluid out of her stomach. They are now trying to do everything they can to get her mental state back to normal again. I don't understand why it took my sister and I to notice that my mom needed to seek medical treatment. Why did the team of highly trained staff NOT notice anything? We told them numerous times that her behavior was in no way, shape, or form normal for her. I was treated badly when discussing the poor treatment of my mother with staff. They did not take proper care of my mother and I do not understand why no one cared to fix the situation and why I was being treated like a criminal. Southern Oaks was more concerned with protecting the staff and management team then they were my mother. This has been the worst experience. I am going to do whatever it takes to have this facility thoroughly investigated. I feel bad for the patients who do not have loved ones to come check on them. I know they are being treated poorly. This is a very sad situation for our loved ones who are unable to care for themselves. Do our elders not deserve dignity and respect?

  • ★★★★★ 4 years ago

    My mother was sent to southern oaks from the hospital after finding out she was going to die very soon. The first thing I noticed about the place was the area it was in. It is located in a very shady neighborhood and I was very scared to be outside at night. The 6 days I was there we had some good and bad experiences there. The night nurses and staff was very friendly and helpful with checking in on us at night. The day crew was a little different. They were inattentive and we had to constantly ask for someone to come in to her room. For my mother who was dying they refused to give her her pain medicine even though hospice gave direct orders to give it on a scheduled time. The day nurses were not sympathetic an very unprofessional. I did over hear a cna talking to another employee while changing my mom that my request was unnessacary and they shouldn't "put her in pain" for something that didnt seem very important to them. Though refusing her morphine was putting her in pain so they have there priorities mixed up. Im writing this review to warn people who have a family member in hospice that will pass soon to let them know that this place probably wont be a fit for you. The last day of my moms life they actually were doing construction above her room and could hear constant drilling and banging from above. Its not a peaceful place to have someone pass and you would be better taking them home. You do most of the work at this facility anyways. We brought our complaints to the facility and just got excuses for everything. Please visit this place before you commit to anything just see for yourself...

  • ★★★★★ 4 weeks ago

  • ★★★★★ 3 years ago

About Southern Oaks Care Center

General Information

Legal Business NameSouthern Oaks Facility Inc
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareApril 11, 2003 (15 years)
Capacity210
Residents183
Percent Occupied87%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Southern Oaks Care Center

Southern Oaks Care Center
was reviewed by to have a rating of 4 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

April 23, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.

March 5, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintLet each resident or the resident's legal representative access or purchase copies of all the resident's records.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Southern Oaks Care Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 35min
2hr 15min
ReportedExpected
CNA
1hr 10min
35min
ReportedExpected
LPN
20min
55min
ReportedExpected
RN
4hr 5min
3hr 50min
ReportedExpected
Total Nursing

This facility also provides approximately 50min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

94.7%
89.2%
89.2%
89.2%
93.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
96.0%
97.7%
99.4%
100.0%
94.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
43.2%
46.6%
47.7%
39.0%
52.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
26.4%
22.4%
30.2%
29.5%
27.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
24.5%
19.3%
22.2%
26.3%
17.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents whose ability to move independently worsened
28.3%
26.4%
20.7%
22.0%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antipsychotic medication
18.4%
18.4%
20.1%
13.0%
13.5%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents whose need for help with daily activities has increased
3.2%
0.6%
0.5%
1.1%
5.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who self-report moderate to severe pain
5.7%
2.9%
2.3%
4.0%
7.2%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who lose too much weight
7.5%
3.7%
9.4%
8.7%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of high risk long-stay residents with pressure ulcers
2.9%
3.7%
7.1%
6.8%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who have depressive symptoms
1.7%
8.1%
11.3%
10.3%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a urinary tract infection
0.6%
1.2%
3.4%
4.0%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents experiencing one or more falls with major injury
2.5%
1.0%
1.4%
0.4%
2.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
6.2%
8.1%
6.7%
8.5%
0.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

73.8%
87.2%
96.7%
97.0%
88.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
66.2%
73.8%
73.8%
73.8%
85.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
-
-
-
-
64.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
10.0%
2.4%
0.0%
5.6%
12.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who self-report moderate to severe pain
4.0%
5.6%
4.5%
5.0%
2.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who newly received an antipsychotic medication
1.7%
4.1%
6.9%
1.7%
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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