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Covenant Village Care Center

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Reviews
Overall Rating 4.0 / 5.0 ★★★★★

  • Michelle M
    ★★★★★ a year ago

    My mom had the best experience at this rehab center .... This was our second time here and everybody was accommodating and friendly .The nursing staff was exceptional , the Director of Nursing was so on top of everything and every patients needs ... I would highly recommend this facility to family and friends when asked for a referral . The Physical and Occupational therapists were incredible , my mother left there feeling strong and confident .... Thank You for taking such great care of my mom , D.Moss and S.Tier

  • J Elyse
    ★★★★★ 2 years ago

    This facility promised they could fulfill my mother's needs, yet they did not. We already had another bad experience at a rehab center, but they insisted they could help her. Well, they did not. First, I had to fight tooth and nail to get them to get an aid to help her to the bathroom. Then, they did not put her sleep apnea mask on even though the Assistant Director of Nursing (forget her name, but it starts with a K), said she would ensure it was used. She got out of bed and fell and hit her head the first night. They told us my mother had special needs and we should hire an aide at $14/hour to stay with her because they couldn't supervise her close enough. They have one LPN or RN per 30 patients and only 3 CNA's. That's not even the state law of 8 patients per one CNA, so they're not complying with state code. They did try to move her room and lower her bed, but it wasn't enough of a solution. Then, tonight I came to check on her and she was totally unresponsive and breathing really hard. She had no oxygen or anything - she's supposed to have her CPAP machine when sleeping as they promised they'd do - and she was lying totally flat in the bed, which is horrible for someone with major breathing problems. I could not wake her up. They didn't seem to care. I told them to get a doctor. They took her vitals with a lot of prompting from me and said she was fine. She did not look fine. I could not get them to get a doctor. Finally, one nurse called one and left a message. About a half hour had passed and my mother was unresponsive and breathing even harder. I thought her chest would explode. I finally called 911 myself, and they told me that was AMA since a doctor did not say they could call. the paramedics said I did the right thing and that my mother was definitely septic and her blood sugar was over 550! The nurse there - the one in charge of everyone tonight - actually asked the paramedic what the right number should be. She did not even know that a 550+ blood sugar is five times what is considered normal. The paramedic's mouth dropped open. I overheard the paramedics talking and they said they couldn't believe my mother was so neglected that she was in that condition. They got her to the hospital - oh and by the way, since the nurse couldn't reach the doctor, she wouldn't give the paramedics my mom's med records so they could know what meds my mom was on - and my mother was practically in a diabetic coma, in major respiratory distress and has a septic infection throughout her body. She has pneumonia on top of it. If I hadn't come there when i did, she probably would have died. The paramedics basically told me this. So although the facility is clean and they seem nice on the surface, they promise stuff that doesn't get done. Each shift of nurses cannot read the charts probably because they're so swamped and miss stuff like that my mom is a severe diabetic or that she actually may need help to use the bathroom. Um, is that too much to ask? They made it seem like anything was too much, and although they have a good reputation and maybe okay if you need help but are pretty self-sufficient, if you have any needs at all for recuperating from surgery or anything else, I would look elsewhere. I have no idea where and we're now on the hunt for a new place, but I would definitely not recommend this place to anyone. In fact, when i left with all my mom's things, they didn't even say a thing to me. I asked them how they felt knowing they practically allowed my mother to die, and the nurse said i could contact the director on Monday. That's all she had to say. Unbelievable!

  • Kadiesha Shaw
    ★★★★★ a year ago

  • ashlea wilhite
    ★★★★★ a year ago

About Covenant Village Care Center

General Information

Legal Business NameCovenant Village Of Florida, Inc.
Ownership TypeNon Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMarch 15, 1988 (30 years)
Capacity60
Residents41
Percent Occupied68%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityYes
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Covenant Village Care Center

Covenant Village Care Center
was reviewed by Medicare to have a rating of 3 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

November 2, 2016 - 13 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide timely notification to the resident before transfer or discharge.

December 10, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
FManyPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
ESomePotential for HarmHealth InspectionMake sure menus meet the resident's nutritional needs and that there is a prepared menu by which nutritious meals have been planned for the resident and followed.
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Covenant Village Care Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

3hr 35min
2hr 30min
ReportedExpected
CNA
1hr 20min
40min
ReportedExpected
LPN
1hr 5min
1hr 15min
ReportedExpected
RN
5hr 55min
4hr 30min
ReportedExpected
Total Nursing

This facility also provides approximately 60min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

97.0%
100.0%
100.0%
100.0%
93.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
82.8%
89.3%
96.6%
100.0%
94.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
52.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
10.0%
4.8%
-
15.0%
27.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antianxiety or hypnotic medication
-
-
-
-
17.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
34.5%
32.1%
27.6%
10.7%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antipsychotic medication
0.0%
0.0%
-
-
13.5%
Q4 2015Q1 2016Q2 2016Q3 2016FL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose need for help with daily activities has increased
4.3%
4.8%
4.3%
0.0%
5.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who self-report moderate to severe pain
7.1%
0.0%
0.0%
10.7%
7.2%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who lose too much weight
0.0%
0.0%
0.0%
4.0%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who have depressive symptoms
7.1%
7.1%
14.8%
10.3%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a urinary tract infection
0.0%
0.0%
0.0%
0.0%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents experiencing one or more falls with major injury
2.4%
6.8%
6.7%
0.0%
2.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

83.6%
87.7%
90.5%
93.7%
88.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
88.0%
87.0%
87.0%
87.1%
85.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
60.0%
66.1%
70.4%
53.6%
64.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who made improvements in function
3.7%
5.1%
2.8%
0.9%
12.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who self-report moderate to severe pain
5.2%
4.5%
4.7%
2.3%
2.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.6%
0.0%
0.0%
0.0%
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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